Chesterford Homecare Ltd

5 Rectory Farm Barns, Walden Road, Little Chesterford, Saffron Walden CB10 1UD
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9.5 22 Reviews
  • Chesterford Homecare Ltd, Saffron Walden
Chesterford Homecare provides hourly visiting care in the Saffron Walden area and live-in care throughout Essex, Cambs, Suffolk, Herts, Beds and North London.

Care & support staff assist the elderly and also younger vulnerable adults to continue living safely and independently at home and both welcomes and encourages the involvement of family members in supporting their loved ones.

The hourly visiting care service is extremely flexible and may include, for example, providing people with personal care (washing, dressing etc), supporting their medication, preparing meals for them, doing their housework, taking them shopping and accompanying them to appointments.

Full-time live-in care offers people a combination of personal care, companionship and house-keeping which is unique in every case.

In their last inspection, published in December 2018, the CQC rated the agency as GOOD across the board and their report was fulsome in its praise.

Whether it is safe and professional visiting care in the Saffron Walden area you are looking for, or kind and caring live-in care anywhere in Essex, Herts, Suffolk, Cambs, Beds or North London, then you rely on Chesterford Homecare.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.50
  • Weekly Live-in Care Fees: from £1190

These prices are only a guideline, please contact Chesterford Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Chesterford Homecare Ltd

Person in charge

  • Heather Pegler (Registered Manager)

Chesterford Homecare Ltd Reviews (22)

Total of 22, showing 21-22
9.5

Chesterford Homecare Ltd has a Review Score of 9.5 (9.486) out of 10, based on 7 reviews in the last 2 years. Over all time Chesterford Homecare Ltd has 22 reviews.

Overall Experience

  • 16
  • 3
  • 3
  • 0
  • 0

Date Published

22
1
1
7
15

Review from P N (Son of Client) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a stroke in June 2015. She left hospital in a wheelchair and with restricted movement of her left side. My parents were in their 90s and my father's health began to deteriorate early last year. Audley Homecare was asked to provide two visiting carers four times a day, then a live-in
carer and visiting carer and sometimes a third carer at night. The staff were caring, most cheerful and friendly banter with my parents. The live-in carers were companions to my mother. After my father died my mother eventually decided to go into a care home. In summary, Audley Homecare provided a reliable, caring and where necessary a flexible service. They responded quickly to requests and kept the family fully involved and informed about all issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan B (Daughter of Client) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff were efficient and competent during the time they provided support to my father. They were very obliging and would go out of their way to be of assistance whenever required and did their best to meet my father's wishes. They were always friendly and cheerful and deserve to be well
praised for their excellence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Chesterford Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Chesterford Homecare Ltd is calculated as follows: ( (33 Excellents x 5) + (9 Goods x 4) ) ÷ 42 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chesterford Homecare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

John

John Towers

Job Title: Managing director

Joined: 2015

John set up Chesterford Homecare in 2015 to provide high quality visiting care in and around Saffron Walden and bespoke 24-hr live in care across Essex, Hertfordshire, Cambridgeshire and Suffolk. Having assembled a vastly experienced and exceptionally talented management team, John is now able to devote his time largely to marketing and promotion. In his spare time, John enjoys following current affairs and the arts, cycling, golf and travel.

Gideon

Gideon Towers

Job Title: Associate Director

Joined: 2015

After gaining a degree in Music Technology at university in Leicester, Gideon joined the recruitment industry and now runs an international recruitment firm specialising in the Overseas Property & Construction sectors. His role within Chesterford Homecare is to provide strategic advice in relation to recruitment and marketing. In his spare time Gideon enjoys composing and playing music and testing himself with physical challenges.

Heather

Heather Pegler

Job Title: Registered Manager

Joined: 2021

After a successful career in the building supplies industry, Heather has been working in the care sector for more than 15 years. Her first job in care was as a healthcare assistant in a care home. She has since held a number of senior roles in homecare, specialising in the live-in care sector. In her spare time Heather enjoys cooking and baking, gardening and looking after her two cats.

Sandra

Sandra Dias

Job Title: Care and Compliance Manager

Joined: 2021

After working for more than 20 years in her native Portugal in various healthcare roles, including as a nursing assistant in a hospital, Sandra came to the UK in 2014 to work as a healthcare assistant. After taking on a number of more senior roles and gaining an NVQ5 in Health and Social Care in 2020, Sandra joined Chesterford Homecare in June 2021 as Care and Compliance Manager. In her spare time Sandra enjoys country walks and keeping in touch with her family in Portugal.

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