DICE Healthcare Ltd

We are new clients to the care system, on the whole good service.

Very satisfied with the home care I am receiving. Very obliging. Carers respectable and friendly. Easy to contact admin. No concerns or notes for improvement.

I am looked after very well with the carers.

The day begins at about 9.15 am when carers arrive, always cheerful, and I didn't feel as if I am being rushed, shower, dressed, all done with dignity and great care especially when I am in pain, allowing me time to pause. Breakfast and a welcome cup of tea. Thank you to the team, life is so much easier with you all.

Don't feel that management take well to feedback that is not positive. Come across as very defensive and don't like it. Need to accept that occasionally stuff does go wrong and we have right/duty to tell them.

Fits in well with carers, family and Mum.

DICE Healthcare were used as we needed care at specific times. They completely bypassed the agreed times and arrived much later on several occasions, causing my mum distress. When a carer turned up two hours late, she said the office knew about it as she specifically could not work the pre-agreed breakfast time. Neither my brother nor I were informed that the times that were agreed with DICE when we hired them could not be stuck to. DICE arranged getting Mum’s medication picked up from the chemist (an extra half hour charge), again without informing myself or my brother (the bill payers). Mum changed it back to the chemist delivering it as soon as possible when I explained this to her. I saw the small print of the contract they had made Mum sign of '£2.50 per every five minutes cost for agreed overtime'. Called the office about this and was spoken to very rudely by one of the guys. I gave notice to terminate the contract immediately. DICE - please keep your reply professional and non-inflammatory.

The carers are always smart and presentable, they take my grandma shopping and it is the highlight of her week. Grandma enjoys going out and being part of the community. She always looks smart and the house is always kept tidy. I would recommend the carers to anyone looking for peace of mind for a loved one.

Dice carers must be the best there is. They are very polite and know how to do their job. They will do anything you ask them. I cannot praise them enough.

I have been very satisfied with my wife's care. The staff are all helpful, kind and loving. My wife usually responds well to the carers, and I feel reassured that she is in safe hands.

These are my son's points; I like the carers, they treat me like an adult and with respect. Respect and dignity are given when giving care. He will say what he wants and I let the carers know when I am not happy. Carers ask me if everything is alright at all times.

Setting up the service was simple. The carers were trained well and always prepared to help with domestic tasks (making the bed, hanging out the washing, cat litter tray etc.) without complaint and usually with enthusiasm. Medication was correctly given and concern was expressed over my health. I was pleased with the care I received.

I always find the carers very friendly, caring and professional in their job. They are always there for me with any help I need or support. Keep up the good work.

When my father had COVID company refused to go deal with him leaving him with no care. Would not recommend these to anybody. Absolute disgrace on all levels.

The service provided is first-rate. Kind, reliable, skilful and very comfortable.

DICE are an excellent care company. My mum has been treated with the utmost respect and care for nearly three years following her stroke. The staff are absolutely fantastic in dealing with her very complex needs, they also check that my elderly dad is coping with things. The office staff are supportive of me as her carer. I know I can ring them for advice. I cannot praise the company enough and would recommend them without any doubt.

We have found DICE Healthcare reliable, helpful and professional. Management is happy to be contacted and to adapt arrangements to the client's changing needs. Carers are all pleasant, calm and reassuring and do a thorough, careful job, noting every change in the client's condition and checking equipment before and after use. We are more than happy with our experience with DICE Healthcare.

Very satisfied with the care I am receiving.

Nice staff and carers are great and so lovely with my mum. Always on time and all jobs done. It gives me great peace of mind knowing my mum is looked after.

The time spent with me this week has been all that was required with very good and pleasant carers. Very pleasant and helpful for all that I needed. I would like to say that if I did need more in the future I would contact them.