Nursing Direct

As the Director of Nursing for Nursing Direct Healthcare Limited since 2016, my current role is to oversee the management of the homecare and clinical team who currently co-ordinate all areas of complex homecare and case manage packages of care for adults and children with varying complex specialist needs including ITU at home, spinal injury, brain injury, palliative and end of life care, and long term medical conditions.

Other clients include those with other special needs such as mental health, eating disorders, complex trauma, ASD learning disabilities, physical disability, and dual diagnosis. Nursing Direct provide live-in care, respite, or daily care. Ensuring that clinical governance and all aspects of the care needs are met to the highest standard.

As the Clinical Nurse Manager for Nursing Direct Healthcare Limited, I am responsible for the clinical oversight of all packages within the department, and the training and supervision of our clinical lead staff.

I currently manage five clinical leads and two clinical supports, ensuring that the packages of care they are managing are compliant and that all the correct monitoring paperwork is in place and reviewed on a regular basis.

I manage any escalated concerns, complaints and safeguarding to ensure that continuing safety and best practice for candidates and service users.

In addition to the above, I oversee the Training Academy which has been developed to upskill our candidates and improve the standard of care delivered.

As the Homecare Manager for Nursing Direct Healthcare Limited, I am responsible for the management of six care consultant consultants who co-ordinate all packages of complex care for both adults, adolescents, and children. We specialise in providing nursing and care staff with complex health packages as well as ASD, LD, and mental health packages.

Nursing Direct pride itself on the successful management of all its healthcare packages and the positive outcomes achieved by our service users.

I have been working in the provision of complex home care services since 2012 and have achieved the Level 5 Diploma in Leadership for Health & Social Care and Children and Young People’s Services.

I have worked in the healthcare industry for 11 years and in May 2020, I joined the Nursing Direct team as a Homecare Consultant, before being promoted to Homecare Manager in September 2021.

As the Homecare Manager for Nursing Direct Healthcare Limited, my role involves managing a team of five Homecare Consultants and supporting and overseeing the management of various complex and challenging home care packages.

My team take pride in ensuring we deliver the highest quality care to our service users and their families, promoting person-centred care and independence at all times.

As the Operations Manager for Nursing Direct Healthcare Limited, I am responsible for overseeing the back-office operational activities within the business.

Within my day-to-day responsibilities, I manage the quality assurance programs and strategize any process improvements to ensure that everyone completes their tasks on schedule and that the business runs effectively from a contractual standpoint.

It is important that we build strong, positive client relationships whilst ensuring client compliance with our business code of conduct with the overall aim of being inclusive, transparent and working collaboratively.