Nursing Direct

We have been extremely pleased with the care and support provided by the agency. The team has been professional, caring and reliable throughout, and we have always felt that our family member was treated with kindness, dignity and respect. Communication has been excellent, and we have felt very well supported. We would happily recommend their services to other families.

Nursing Direct have provided outstanding support for my son, who has complex needs. His support staff have become an extended part of our family while consistently maintaining the highest standards of professionalism and care. They demonstrate genuine commitment and compassion, and regularly undertake specialist training to ensure their knowledge and skills remain up to date in order to meet his complex and evolving needs efficiently.

Excellent care provided for my son. All the carers who come home are very polite, caring and hard working. They ensure all my son's needs are met and we couldn't be happier with the service and the carers.

Such a comfort to know that help was always on hand as and when needed. Great service. Always on time. Polite, friendly, kind.. exactly the type of help you want around you when going through difficult times.

The impact of Nursing Direct's involvement was transformative - for our son and the whole family - taking us all from a path that would have resulted in bad outcomes for everyone to a path that is already much better. We really can't thank the Nursing Direct team enough - we are hugely grateful for the support the team provided to get us through a difficult time.

Many thanks.

Nursing Direct stepped in when particular, specific issues with my father's medical health needs were not being attended to properly from the usual services. Their precision in timing, honouring their assurances, and providing excellent staff and professionalism were fantastic. I would recommend them to anyone who wants difficult problems in the medical care world to be solved at a thoroughly competitive rate. Thank you to all the team for making all the issues with my father so much more bearable for him.

I have had mixed experiences with my care so far. I have a team of five carers who are polite and mostly punctual. I am a very social person with my own vehicle, but unfortunately, I have just the one driver at the moment in the team. My level of injury requires my carers to have specific training to effectively provide adequate care. Although this is not entirely the case at the moment with my team, I can see that my manager is working hard to improve things. I feel we are on the right track.

I’ve had no issues so far with my carer or any member of staff from Nursing Direct. The allocated carer is always on time, very supportive and helpful. The communication between myself and staff members have been good.

All the staff are helpful, efficient, polite and caring. They are matched to my sons needs as he has very complex health needs, that involves personal care as well as using medical equipment and medication. They need to be able to fit in with his routine and not disrupt this. They have all been able to do this, although it has taken some time to get the dream team together, I feel we have it now.

Staff have been experts and helpful. The office contact was very professional and handled difficult situations. There was one incident that needed more attention from one of the staff but overall, the staff are great and the service is really good.

The team is caring, listening and always try to help. Nursing Direct is working with my special needs son for the last 10 months. The team is supportive and very helpful. Most importantly, service quality was un-interrupted during Covid lockdown (April - August).

I know things will just get better and better now.

Care for my husband's complex needs has been excellent and reliable. The management makes regular contact and operates very efficiently. What is very pleasing is the genuine passion and interest shown by some carers in improving our lives. I would have no hesitation in recommending Nursing Direct especially as some carers are very skilled and have regular training.

I am sorry I have nothing nice to say because yet again this weekend we were let down by our carer who failed to turn up this Saturday - not good enough.

Excellent 24-hour nursing care package provider! The Day Nurses and Night Nurses are excellent and we always get on well. My dignity is respected at all times. The nurses certainly brighten up my day! Thank you!

The nursing care and the management of my daughter's care is normally excellent. We have found the company highly responsive and feel that they are the best regular nursing care company that have ever looked after her. The leadership of the team is exceptional together with the support offered to my daughter and our family.

My wife a was cared for by very compassionate staff who are patient. They were well trained and use initiative. I had some problems with the timings at the beginning but once I spoke to the office they were sorted out. I am very grateful for the help they gave me and my wife. A big thank you.

The carers were always polite, helpful and were able to give me assistance and care when required.

The carers who come to us are competent, caring, efficient and kind. What more can anyone ask? I appreciate the fact that they are always the same two ladies, one in the week and the other at weekends.