Clarriots Care (Coventry)

Unit 1 Cable Yard, Electric Wharf, Sandy Lane, Coventry CV1 4HA

Clarriots Care is a market leading UK health and social care provider committed to delivering a high-quality care service to clients in the comfort of their own home. They believe home is where the heart is, and everyday they make a real difference to thousands of people up and down the country who choose to trust them with their independence.

Clarriots Care offers:

•       Free care assessment within 24 hours of an enquiry (Ts&Cs apply)
•       Their Care Match system is designed to find the client's perfect care companion
•       They have a 99 per cent care visit attendance rating
•       All Clarriots Care staff are fully-trained, highly-qualified expert care companions
•       Their diverse range of services will cater to clients' every need
•       Clients receive a truly personalised care plan that they create, with help from their care companions

Reading this is the first step on the path to peace of mind. When someone signs up to Clarriots Care, they're not just another client, they're part of the family – and they take special care of their own.

Group : Clarriots Home Care Ltd

Person in charge: Angela Bennett (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Clarriots Care is situated in the heart of Coventry not far from the City centre. As the office has quick access to major roads and is easily accessible via the ring road, you should not have a problem finding where Clarriots Care is.

Visiting: Clarriots Care would love and welcome anyone who would like to enquire about Clarriots Care services If you would like to come visit the branch here at Electric Wharf, Sandy Lane. Please don't hesitate to call to arrange a time and day to suit you.

Parking: There is ample parking on site for visitors to Clarriots Care.

Latest Care Quality Commission* Report on Clarriots Care (Coventry): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Clarriots Care (Coventry) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 58 Reviews over all time. This Average Rating is also the rating value for Clarriots Care (Coventry) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 39 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.805 for Clarriots Care (Coventry) is calculated as follows: ( (286 Excellents x 5) + (56 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 348 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Clarriots Care (Coventry) is based on 39 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Clarriots Care (Coventry) has a Review Score of 9.8 (9.805) from 58 Reviews

Average Ratings

  • Excellent
    49
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarriots Care (Coventry)?

  • Extremely LIKELY
    53
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarriots Care (Coventry)

  • Daughter of Client/Service User
    23
  • Client / Service User
    11
  • Son of Client/Service User
    8
  • Granddaughter of Client/Service User
    5
  • Friend of Client/Service User
    2
  • more

I would like to express the excellent service we received by Clarriots Care (Coventry). This was my first time away and I was easily put at ease that my mother would be well looked after. I was so impressed that I was already thinking that their service will definitely be used again and again and wouldn't hesitate to recommend them to anyone.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Christina Law at Clarriots Care (Coventry) responded to this review on 08 May 2018:

Clarriots would like to say thank you for your review. It was a pleasure to support your mother. I am so pleased that you felt you could enjoy some time away. I am looking forward to the next time you require my services.

Having struggled to get my father to accept help with personal care for my mother he finally, and somewhat reluctantly, made a decision to "give it a go".
From the first meeting with Clarriots Care, we were all impressed with the caring attitude of the manager and the care coordinator. They understood the concerns and fears of handing over personal care to a stranger. They understood that Mum was not very receptive or keen on the idea. They understood that Mum's dementia meant that every time a carer went in that it would be a new experience for Mum.
They instilled confidence in us, the family, and always carried through with their promises. The care coordinator brought the carer to meet Mum and Dad prior to starting with her personal care and that was very successful. She was kind, empathetic and friendly.
Despite last minute worries by Dad the personal care was a huge success and gave Dad a lot of confidence in the service. We highly recommend Clarriots Care to anyone.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Sylvie Honnore at Clarriots Care (Coventry) responded to this review on 03 May 2018:

Thank you for taking the time to review Clarriots Care Coventry. We at Clarriots are thrilled that my service delivery has been a success for your mother and father, and for me, this is a foundation for a relationship to blossom.

Carers seemed to be in tune with what care we required. Seemed willing to help and more. Gave me a peace of mind.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.7 out of 5

Christina Law at Clarriots Care (Coventry) responded to this review on 08 May 2018:

Thank you for your lovely review. I have really enjoyed supporting your mother in law and thank you for entrusting me with her care.

My Nan originally took a long time agreeing to having help and care in her home. She is now questioning as to why she didn't have care sooner! This company send her the kindest of people and we as a family could not ask for more. Would not hesitate to recommend Clarriots Care to anyone wishing to find a reliable care team.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Jade Edmondson, Support Worker at Clarriots Care (Coventry) responded to this review on 04 Apr 2018:

It's a pleasure to be of service for your Nan. Thank you for allowing Clarriots Care to come into your Nan's home and to support her. Clarriots Care Coventry have become who they are through the kind reviews and words of encouragement.
Thank you.

My dear friend hasn't stopped talking about the lovely service from this company, I am delighted that she is so happy and able get on with life again, thank you all.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Tracey Hutchinson, Care Coordinator at Clarriots Care (Coventry) responded to this review on 04 Apr 2018:

It is great to hear such positive feedback - Thank you for taking the time to tell others about Clarriots Care.

All home help assistants are cordial and good at their vocation.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Agata Amara, Support Worker at Clarriots Care (Coventry) responded to this review on 03 Apr 2018:

Clarriots Care would like to thank you for the kind review, I am required to attend training on a regular basis which allows me to ensure that your family member receives the best possible support.

I thought this experience would be embarrassing for me but I found these carers put me at my ease and I can thankfully say they were wonderfully helpful.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Agata Amara, Support Worker at Clarriots Care (Coventry) responded to this review on 03 Apr 2018:

Thank you for taking the time to review the service I provide for you. I am always happy to help and I will ensure the service you receive is as good as it can be.

I am very pleased with the care my Mum has received since she started receiving care recently.
The carer has been carefully chosen and matched to my Mum's needs, personality and interests.
This is helping immensely with the process of her accepting that she now requires help.
The standard of service provided throughout the whole process has been outstanding.
I have no hesitation in recommending Clarriots Care (Coventry) to potential clients.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Sylvie Honnore, Support Worker at Clarriots Care (Coventry) responded to this review on 03 Apr 2018:

It is a delight to visit your mother every week, we get on really well and I believe she trusts me to help her with various aspects of her personal care. I feel you as a family are being very helpful and we all work as a team to support your mother.

Thank you all at Clarriots care for making my mothers stay work and run so smoothly. I was impressed with your help and support and the interest you took in her care - even though it was a fairly short stay.
The carer who came to look after mum was the same every time, which means a lot to an older person, she came on time and helped her with everything she needed.
The bathroom and bedroom were left tidy and clean after every visit, and the bin was emptied every time!
Thank you again, we will definitely call you again when we need a carer.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Christina Law, Support Worker at Clarriots Care (Coventry) responded to this review on 03 Apr 2018:

Thank you for your kind response. It has been a pleasure working with you and your mum. You made me very welcome and I enjoyed the short time we spent together. I hope to work with you again soon.

I live in Spain and the care that was given to my Mother whilst I was visiting her in the UK was second to none. I can return home knowing she is in good, capable and caring hands.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Agata Amara, Support Worker at Clarriots Care (Coventry) responded to this review on 29 Mar 2018:

Thank you for your great review, it is always a pleasure to support individuals like your mother and I am pleased that you have confidence in the service I am providing.

I was recommended Clarriots Care for my mother after having used another care company which we found unsatisfactory. I firstly had a meeting at my parents' house to discuss what we, as a family, wanted to gain from having care for my mum and what could be done to help her. Having Clarriots Care has given me peace of mind that my mum is being well cared for but most importantly, you are there for companionship and not just routine care.
My mum is very happy with the care and has commented that she really likes the fact that it is the same lady visiting and feels more relaxed.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Emma Opoku, Support Worker at Clarriots Care (Coventry) responded to this review on 29 Mar 2018:

Thank you for taking the time to review Clarriots Care Coventry, I really enjoy supporting your mother and I am so happy that I am able to make a difference to her day.

We had a lovely lady come in to care for dad on a temporary cover as he was staying at my sister's. She came along with another lady to meet dad prior to calls starting to introduce herself. Dad got along great with her, she cared for him more than we expected. She was very caring, compassionate and always on time. Thank you very much to all the team for the organisation of dads care and a big thank you also to our carer for doing a fantastic job helping dad. We will definitely be using Clarriots Care again in the future.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Christina Law, Support Worker at Clarriots Care (Coventry) responded to this review on 20 Mar 2018:

Thank you for taking the time to review Clarriots Care Coventry, it has been a pleasure to support your father and will be happy to do so in the future.

A wonderful, professional service. We couldn't have asked for a better service for my mother-in-law.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Christina Law, Support Worker at Clarriots Care (Coventry) responded to this review on 19 Mar 2018:

Thank you for your kind words and taking the time to review Clarriots care, Coventry. It was a great pleasure supporting your family member.

Staff are kind and considerate. Nothing is too much trouble. The office staff are on the ball!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Emma Opoku, Support Worker at Clarriots Care (Coventry) responded to this review on 15 Mar 2018:

Thank you for taking the time to review Clarriots Care Coventry, it is a great pleasure to support you.

I am very happy with my care and help to allow me to live in my home. The carers come when planned and provide the care as required. They are always cheerful and helpful. The management of the care is very good and I'm always told if there are to be any changes well in advance.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Sylvie Honnore, Support Worker at Clarriots Care (Coventry) responded to this review on 15 Mar 2018:

Thank you for taking the time to review Clarriots Care Coventry, I enjoy our outings each week, thank you for your company.

Clarriots Care (Coventry) has been looking after my grandmother when I first choose them and it had been a fantastic experience as they provided a bespoke personal service which really allowed my grandma to enjoy her life.
I came back to Clarriots Care late last year for some respite care for my parents as I live far away from them and I cannot always visit my parents each week. They have always phoned and kept me up to date with any issues or concerns. They also matched a carer to relate to my parents through age, lifestyle which really enhanced the experience and bonds, other care companies don't really care about this matter.
Now my parents have asked for more care time as they are enjoying the visit and support.
Thank you Clarriots.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Manager at Clarriots Care (Coventry) responded to this review on 12 Mar 2018:

Thank you for taking the time to review Clarriots Care Coventry, we pride ourselves on providing an individualised service and it is wonderful to hear that you are happy with the service that your parents receive. Thank you for choosing Clarriots Care and entrusting us to provide a service for your parents.

I would like to thank the carers for helping my mum regain her confidence and her independence. Nothing is too much trouble for them. The carers are thoughtful and kind and take all the time that is necessary to undertake whatever tasks my mum asks of them. The office staff are always very helpful and work with me to meet my mum's needs.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.5 out of 5

Christina Law, Support worker at Clarriots Care (Coventry) responded to this review on 20 Feb 2018:

Thank you for taking the time to review Clarriots Care Coventry. It is a great pleasure to assist your mother and lovely to hear that she is benefitting from the service that we are delivering.

I thought that the carers handled a somewhat difficult client (my husband) very well. There was one morning in particular when the carer concerned managed the situation calmly and effectively. They were all very pleasant and showed initiative.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.7 out of 5

Christina Law, Support Worker at Clarriots Care (Coventry) responded to this review on 15 Feb 2018:

Thank you for taking the time to review Clarriots Care Coventry, it is a pleasure to be part of your family.

Overall excellent service from Clarriots Care (Coventry) - the quality of care and service is very good. My mum has hugely benefited from the wide range of services that are offered and the quality of care has ensured mum has started to regain her independence.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.5 out of 5

Angela Bennett, Registered Manager at Clarriots Care (Coventry) responded to this review on 15 Feb 2018:

Thank you for taking the time to review Clarriots Care Coventry, we pride ourselves on ensuring that quality of service is second to none and I am delighted to hear that your mother is doing so well.

My mother is having excellent service and care. The nurses from Clarriots Care are very dedicated, courteous, polite and are very understanding and put everything into the time my mother has with them. I can't thank them enough! My mother is 93 years.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Sylvie Honnore, Support Worker at Clarriots Care (Coventry) responded to this review on 15 Feb 2018:

Thank you Heather for your lovely review, it is a pleasure visiting your mother each week.

My carers are exceptional and very caring. When I am not well they stay with me making sure I am alright before leaving. I feel very safe in my own home and couldn't ask for a better group of carers looking after me!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Agata Amara, Support Worker at Clarriots Care (Coventry) responded to this review on 15 Feb 2018:

It is a pleasure visiting you each day, thank you for taking the time to review Clarriots Care Coventry.

Clarriots Carers all of your staff to me are pleasant and cheerful personable. No problems with any tasks or duties they are what carers should be.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Sylvie Honnore, Support Worker at Clarriots Care (Coventry) responded to this review on 14 Feb 2018:

Thank you for your great feedback. It is an absolute pleasure to call on you each week and spend time in your company. We look forward to many more visits with you!

After having previous carers I realised how good Clarriots Care was. The carers were happy to spend as long as was needed to deal with a variety of scenarios, only leaving when everything had been done. They had an excellent manner with both me and my mother, very eager to please and also take on board our wishes and ideas. Communication from the office was very prompt and factual, which helped as the distance was an issue. If there were any minor problems they were dealt with punctually and to a high standard.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.2 out of 5

Maureen Spall, Support Worker at Clarriots Care (Coventry) responded to this review on 07 Feb 2018:

Thank you for taking the time to review our services, it is important to us that we deliver support for an individual in a person-centred manner which allows time to achieve the best possible outcome, it was a pleasure to support your mother and being part of her day.

My brother is pleased with the service provided by Clarriots Care (Coventry). We find them to be a good reliable service.

How likely would you be to recommend Clarriots Care (Coventry)? Likely

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Average Rating:   4 out of 5

Christina Law, Support Worker at Clarriots Care (Coventry) responded to this review on 02 Feb 2018:

Thank you for taking the time to review the service provided for your brother it is a pleasure to spend time with him each day.

Good, reliable service with very pleasant staff showing care and compassion when dealing with my wife.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   3.8 out of 5

Agata Amara, Support Worker at Clarriots Care (Coventry) responded to this review on 02 Feb 2018:

Thank you for entrusting Clarriots care with your wife's service, it is a pleasure to visit her each week.

We decided to contact Clarriots Care (Coventry) after the recommendation from one of my friends. My mother has always expressed a desire to stay in her own home for as long as she is able to. My mum has a number of health issues that now require extra care, along with my sisters we have managed to care for mum, but we also felt that it was important to maintain the daughter/mother relationship and we wanted quality time with mum, this was also mum's desire too.
We contacted Clarriotts Care (Coventry) and arranged a meeting at mum's house with the manager and team coordinator - We had an open discussion about mum's care needs and what she was important to her- Clarriots Care (Coventry) are very mindful of all aspects of care not only physical but mental as well.

It was difficult to let go initially but I can reassure anyone reading this that by choosing Clarriots Care (Coventry) you will have peace of mind knowing your relative will be very well looked after and cared for in a very professional manner.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.7 out of 5

Maureen Spall, Support Worker at Clarriots Care (Coventry) responded to this review on 02 Feb 2018:

Thank you for taking the time to review our service provided for your mother, it is a pleasure to visit each day and we are glad to hear that you are pleased with our service.

Clarriots Care have been a huge support to my mum and aunties since providing excellent care to my nan in January. My nan is 88 years old and my mum and aunties have been caring for her for the last 4 years since her health has slowly deteriorated. Clarriots Care was recommended to our family by a friend and it is such a comfort and reassurance to know my lovely nan is being cared for by people where nothing is too much trouble. I know my nan is enjoying seeing new faces and having trained professionals to support her isn't only great for my nan but also a huge worry relieved for my family. My nan has been independent for as long as she can be and I know keeping her privacy was a concern for her, however, the carers are so kind and compassionate and they adapt themselves to fit my nan's routine ensuring complete person-centred care. I couldn't recommend them enough!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Sylvie Honore, Support Worker at Clarriots Care (Coventry) responded to this review on 26 Jan 2018:

Thank you Naomi, we constantly strive to ensure that services are delivered in a person - centred manner and it is a great pleasure to support your nan.

We've experienced a difficult and high pressured time trying to care for my mum for the last 4 years between myself and my sisters. Upon recommendation from a friend we contacted Clarriots Care and from our first point of contact my sisters, my mother and I were treated with the utmost respect and our worries began to lift. The preparations to put together a package of care for my mum was extremely thorough, individualised and a comfort to my family. My sisters and I feel as though the team were looking after us, just as much as my mum by liasing with all of us to ensure the best care is provided for my mum. Since the carers have been visiting my mum, the pressure has lifted from us and mum very much enjoys the support and company of her new carers. Thank you Clarriots!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Emma Opoku, Support Worker at Clarriots Care (Coventry) responded to this review on 26 Jan 2018:

Thank you Julie for your review and it is a great pleasure to support your mother and you all as a family, I always look forward to spending time with her.

Staff are so warm, friendly and helpful. No problems at all always willing to do little things which I can't do.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4 out of 5

Maurren Spall, Support Worker at Clarriots Care (Coventry) responded to this review on 25 Jan 2018:

I am delighted that you are happy with the service you receive it is a pleasure to support you.

Excellent service, nothing is too much trouble. Good company.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Emma Opoku, Support worker at Clarriots Care (Coventry) responded to this review on 26 Jan 2018:

Thank you for your kind review, it is a great pleasure to see you each week and thank you for choosing Clarriots Care Coventry and entrusting me to support you.

I have had such tender loving care. Nurses are so helpful and understanding I could not have wished for a better service that has been provided by Clarriots Care (Coventry)

How likely would you be to recommend Clarriots Care (Coventry)? Likely

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Average Rating:   5 out of 5

Sylvie Honore, Support Worker at Clarriots Care (Coventry) responded to this review on 25 Jan 2018:

At Clarriots Care Coventry we pride ourselves to ensure that you receive your service in a person-centred manner and it is a pleasure to visit you and support you. Thank you for taking the time to review your service and entrusting us with your support.

I found the services provided to a very good standard, I have no complaints we would welcome your services again in the future.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.2 out of 5

Emma Opoku, Support Worker at Clarriots Care (Coventry) responded to this review on 25 Jan 2018:

It has been very enjoyable spending time with your sister. Thank you for welcoming Clarriots Care Coventry into your family.

Excellent service. Compassionate and friendly staff providing a personal service to the client in all aspects of their needs and care.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Emma Opoku, Support Worker at Clarriots Care (Coventry) responded to this review on 12 Jan 2018:

Thank you for your positive feedback, it is a great pleasure to support your mother's service and thank you for entrusting us with her care.

Reliable service with friendly staff and management. A helpful team who are easily contactable in times of need.

When Mum was hospitalised they kept in touch weekly which we passed onto Mum. Trustworthy team.

How likely would you be to recommend Clarriots Care (Coventry)? Likely

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Average Rating:   4.3 out of 5

Angela Bennett, Manager at Clarriots Care (Coventry) responded to this review on 07 Dec 2017:

Thank you for your lovely comments, it has been a great pleasure to support your mother and get to know you all as a family and we all would like to thank you for entrusting us with the care of your mother.

I spent ages reading the reviews of other care organisations. I looked at charges, everything I could as I wanted the best for Mom. From the start, the service has been professional and very friendly. The induction sessions were really helpful in allaying any fears. Now that the carers are in place we are all very pleased with how things are progressing. Thanks.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Tracey, Care Co Ordinator at Clarriots Care (Coventry) responded to this review on 01 Dec 2017:

Thank you for providing Clarriots with such positive feedback - We are thrilled that Mom's care package has settled in so well, that she is happy with her carers and that you and Mom are happy with the care service being provided. Thank you for allowing Clarriots to provide your mom with care. We can assure you that Clarriots will continue to provide you and mom with the highest levels of companionship, care and support!

We booked calls to get my husband up in the morning and put him to bed in the evening for two weeks, whilst I was recovering from an operation. As my husband is very disabled he requires hoisting with a mobile hoist, and two carers were necessary for each visit. Four carers came to us, in different combinations, and each of them was very caring, willing and capable. Although my husband had not received care from an outside agency before, he soon became used to their assistance and friendly manner.
I thoroughly recommend Clarriots Care for their professional and helpful service.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Manager at Clarriots Care (Coventry) responded to this review on 07 Nov 2017:

Thank you for your lovely comments. It has been a pleasure to be of assistance whilst you were recouping from your operation and thank you for entrusting us with your husband's care.

A great tailor-made service from carers who really do care. It was everything I had hoped for, perfect post-operative care.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Manager at Clarriots Care (Coventry) responded to this review on 18 Sep 2017:

Thank you for your lovely words regarding your carers, it has been a pleasure to support you and I know all the carers looked forward to seeing you. Thank you for entrusting Clarriots Care Coventry with your service.

I needed 24-hour care at home for one week for my aged mother as she did not want respite care whilst I was on holiday. I found the agency online, communication and meetings were good with the manager and a care package was put in place. Carers were introduced to my mother prior to placement. My mother felt that she was "well looked after" throughout the week and enjoyed being taken out of the house on small visits to shops, lunch, friends, lunch club and meetings so that she felt in touch with friends and her normal activities were not interrupted. The care gave me 'peace of mind' to enjoy my holiday and a well-earned break. I would certainly (if required) use this service again and have no hesitation in recommending to others.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Amra Medic, Support Worker at Clarriots Care (Coventry) responded to this review on 07 Jun 2017:

Hello Gina
Thank you for your kind review Gina. It was a pleasure spending time with your mother and ensuring that she maintained her weekly routine. I really enjoyed spending time with her and especially looking through photos and DVD's of family celebrations, mum really enjoyed talking about them with fondness. Thank you for trusting Clarriots Care Coventry with your mothers care.

I approached Clarriots Care as we needed emergency overnight care for our mother, I was extremely satisfied with their service provided. The carer arrived on time and was extremely polite and respectful to our mother.

Further care was needed at a later date and this was also provided with no fuss.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.8 out of 5

Eva Hamolova, Carer at Clarriots Care (Coventry) responded to this review on 31 May 2017:

Thank you for your kind review Teresa, It has been a pleasure to be entrusted to support your mother.

After struggling with illness and being unable to care for herself in the short term, and work commitments not allowing me to spend more time with mother, I opted to employ the services of Clarriots Care to assist. Clarriots assessed mothers needs in her own home and environment before agreeing on a plan that was geared around her needs. They provided care services with a dedicated member of staff who was a constant and familiar face, who was courteous, punctual and treated Mom with dignity and also encouraged her to help herself. This was paramount in the speedy rehabilitation. Clarriots have been nothing short of wonderful, the staff and management have been excellent in every way. Should I ever have the need to call on care services again Clarriots would be the only call to make.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Registered Manager at Clarriots Care (Coventry) responded to this review on 15 May 2017:

Thank you for your kind review. I am pleased that you were satisfied with the service provided to your mother and she is now back to full health. It was a pleasure to be of service and thank you for allowing us to care for your mother.

Having worked with care agencies in my professional life, I am now in the position of needing to have care for my elderly aunt. I am impressed by the person-centred approach of Clarriots Care and the holistic way they deliver the care required. My aunt was very unsure about having carers but is now very comfortable and happy with her carer. The care delivered is to a very high standard and the flexible approach of the agency is most welcoming. I recently needed extra care at short notice and this was undertaken smoothly and fitted in well with my needs. I highly recommend this agency.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Manager at Clarriots Care (Coventry) responded to this review on 20 Apr 2017:

Hello Caroline, thank you for your kind review. We pride ourselves on providing services that are person-centred and I am pleased that you feel that your aunt's service has a holistic approach and is flexible. I would like to thank you and your family for entrusting us with providing services for your aunt.

Things were getting difficult with mum with her short term memory and lack of ability to care for herself was failing. I was unable to manage my full time job and care for her every need. Clarriots Care were my blessing they took the pressure away from me and made mums final days joyful for us all as mum was so well cared for that she no longer felt like a burden to us. I will be forever grateful to Clarriots Care for the kind carer that was with my mum from day one so she felt so comfortable and relaxed in her own environment. The Manager was so attentive and kept in touch and made everyone of us feel part of my mums days, she was a remarkable lady, she was so professional but also caring beyond her call of duty.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Registered Manager at Clarriots Care (Coventry) responded to this review on 19 Apr 2017:

Dear Caroiline , I am so glad that your expirience with Clarriots Care Coventry was a positive one and is has been a pleasure that we as a team have been able to support your mother and you as a family and would like to take the opportunity to thank you for allowing us to care for your mother .

My carer was with me for eight weeks and was a delight to have around - she took me shopping regularly and helped me with all the cleaning etc. I cannot speak too highly of her.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Amra Medic, Support Worker at Clarriots Care (Coventry) responded to this review on 19 Apr 2017:

Marion I would like to thank you for your kind review and to say that it has been a pleasure spending time with you. Amra - Support Worker

We were very happy with the service we received from the carer.

How likely would you be to recommend Clarriots Care (Coventry)? Likely

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Average Rating:   3.8 out of 5

We selected this Care Agency in 2016 after our Mum had been hospitalised following a fall. She was also suffering from early stages of vascular dementia but wanted to stay in her own home. The Agency took great trouble to professionally assess Mum's needs and provided carers who developed a consistent and empathetic relationship with Mum which helped to build her confidence in the support that she needed and which was well delivered. Sadly we lost Mum in January 2017 but the carers always went "the extra mile" to ensure that Mum got as much support as possible, and although she was a proud lady who liked to maintain her independence we know that she did appreciate the service that she received. If you are looking for an Agency that offers personalised care that you can really rely on, look no further!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Amy, Carer at Clarriots Care (Coventry) responded to this review on 21 Mar 2017:

Chris, it was a pleasure and enjoyment to be there for your mum. I still remember and share great thoughts with the team of how proud she was and what she had achieved in her life. Thank you for entrusting Clarriots Care to be there for your mum. I can still remember when your mum asked me to join her to build the Christmas tree and the amount of enjoyment and fun we both had. I am happy I was able to be part of some of your mum's life.
Thank you.

I have been very impressed with the two carers for my father. They were lovely to him and he was very happy with them. They did a very professional job, nothing was too much trouble and they looked for any work that might need doing without having to ask. The girls were only with him for a short time but I had peace of mind. Overall a very professional, caring service. Highly recommended. A tad expensive but you get what you pay for.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Angela Bennett, Manager at Clarriots Care (Coventry) responded to this review on 13 Mar 2017:

Thank you for your lovely comments. It has been a pleasure caring for dad and sharing jokes and memories. Thank you for being able to rely on and trust us with dad's well-being. He was great company and always made me laugh. I am glad my efforts are appreciated, thank you once again.

Amra (Carer)

This agency and its staff provide a good service to my mother and have done so for the last 5 months.
Although there is more cost involved in having a minimum one-hour length of visit, which the agency is committed to, this works well and ensures that nothing is rushed.
Staff are all pleasant and competent.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4 out of 5

Petra Beshiri, Clarriots Care Support Worker at Clarriots Care (Coventry) responded to this review on 01 Mar 2017:

Dear Richard - Thank you for your kind comment and I speak on behalf of the whole team that we will continually strive in ensuring that your mother receives the highest standard of support. Thank you for allowing Clarriots Care Coventry to deliver services for your mother.

We as a family are happy with how things are going with the care of my father. He seems happy with how things are going. They are always on time and if there are any problems, the carer will phone me. I would tell other people about Clarriots Care (Coventry) in fact, I have! They are a good company.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.8 out of 5

Christina, Support Worker at Clarriots Care (Coventry) responded to this review on 24 Feb 2017:

Hi Steph,
It's a pleasure to work with your father, all of us look forward to seeing him each week and we all say how happy he is when he sees us at the door. He is a cheerful gentleman and we're glad that you as his family have chosen to entrust his care with us!

The carer and the local manager could not have been more helpful nor more flexible in supporting my parents over the last couple of months. They have been reliable and nothing has been too big a problem. My parents have spoken very highly of them. I have no hesitation in recommending them.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.8 out of 5

Angela Bennett, Registered Manager at Clarriots Care (Coventry) responded to this review on 18 Jan 2017:

Thank you, Nigel, for your kind words it has been a pleasure for Clarriots Care Coventry to support your parents.

On leaving the hospital and living alone I needed care but didn't know where to go. I'd had poor service previously with social services so they were out. I called Clarriots and was impressed by their caring and prompt attitude e.g. they could start within 48 hours. Whereas other companies were quoting 7-10 days. The supervisor came with the carer on the first night and helped to show her where everything was. Afterwards, the carer was always on time and there were only 2 carers so they both knew the house layout and could easily prepare a nice meal. The fact that Clarriots is not a massive company certainly helps to create a personal situation, whereby the managers know clients individually. Excellent company.

How likely would you be to recommend Clarriots Care (Coventry)? Likely

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Average Rating:   4 out of 5

I would like to express my sincere gratitude, thanks and appreciation for the attention of care given by your company to my friend before he sadly passed away. I wish to draw attention to one special carer. She went beyond her duties to ensure the level of care and comfort given to him was without compromise even in the last few hours of his life, it was this carer that noticed his deterioration and made the necessary arrangements to have him assessed. I would definitely recommend your company to anybody looking for care for their loved ones.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Rafiq, Director at Clarriots Care (Coventry) responded to this review on 08 Nov 2016:

Thank you for your compassionate response. It was an honour and pleasure for Clarriots Care to have been part of your friend's life and we are sad to see him go. Clarriots Care thoughts and prayers are with you and his family.

Initially, I involved Clarriots Care to visit my mother twice a week to do the tasks I would normally do (organising meals, emptying bins, having a chat, making a cup of tea etc) so it would free me from having to attend her every day. This was performed, by the same person, very well and it was nice for my mother to see a familiar friendly face, particularly as too many new faces confuse her. As this was going well, I asked to up the visits to 3X a day, temporarily, so I could go away on holiday for a week and to know that my mother was being checked on regularly. To my relief, this went very well, with no hitches, and, again, the same person came in to see her on every occasion. It's a lovely feeling to realise that you can leave your aged relative and know they will be cared for when you involve such a reliable service. I'm looking forward to doing it again!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

It has been nothing short, of a life changing experience having Clarriots Care as our new care provider, I have experienced problems with other providers so having your team come into our life is an amazing experience.

The manager understood the importance of pairing the right carer for my Mother, and what a fantastic lady carer we have, Mothers carer is amazing, I say carer its like having a family member coming into our home, our gratitude can not be expressed enough, it can seem like an invasion having carers coming into your home (well that's what it was like with the previous provider) but Mother so looks forward to seeing her carer every day (yes every day the same carer which is so important for familiarity) If a new carer is assigned Clarriots discuss and introduce to you beforehand (this was a big problem with the previous provider no consistency no discussion)

We feel we are so lucky to have found Clarriots, Yes we are paying for this service.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

The service that Clarriots Coventry put in place for my mother, was done in a very sympathetic and professional manner, and the team put in place the arrangements very quickly, to meet our pressing requirements.

Clarriots resolved a slight concern over the contractual commitment, putting my mind at ease that they have my mother's best interests at heart.

The carer who visits my mother daily is very reliable, trustworthy and has become a good companion for my mother. She administers medication, ensures that she has eaten properly, takes my mother to the shops and helps her around the house.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Friendly, reliable service. The care my mother is receiving is impeccable. The carers not only listen to my mothers requirements, they actually encourage her to improve her quality of life, in the short time we have been with our agency, we as a family are finally able to relax safe in the knowledge our mum's in safe hands. Previous agencies that we have used have failed miserably in their efforts to care for our loved one. Our mum has not only got a superb care package in operation now she has found a new friend and I for one will be promoting Clarriots Care to anyone who needs proper and professional care for people in need!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Clarriots have been amazing from start to finish since my Gran has been with them.

In a short space of time, I am finally comfortable knowing she is being looked after and has the company she craved.

Amazing people!!!!

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   4.8 out of 5

After a lot of stress and family upset trying to find my grandmother the perfect care, we can finally say we have found it.
The respect and duty of care my grandmother receives from the Clarriots care is excellent.
My grandmother has some very high demands of care and all are met with this care company.
I would highly recommend this company to anyone looking for family member support, your mind is always put at ease and everything is clearly documented so you are always aware of all care that has been given to your family member.
I would like to say a great thanks to all whom have taken care of my grandmother.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

Your care for my mother is trustworthy and kind too. Shopping help is on time and helpful also. Articulate and valuable care team. Thank you so much.

How likely would you be to recommend Clarriots Care (Coventry)? Extremely Likely

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Average Rating:   5 out of 5

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