Arbour Companions & Care are specialist providers of 24-hour live-in care in Surrey and surrounding counties. The business is family-owned and CQC regulated as Good in all 5 domains (July 2023).
Experienced carers provide care for a wide range of medical conditions such as; strokes, multiple sclerosis, Parkinson’s, dementia, cerebral palsy, epilepsy, respiratory diseases, spinal cord injury, osteoarthritis, heart disease, M.E and fibromyalgia. Carers are experienced at working with community palliative...
Arbour Companions & Care are specialist providers of 24-hour live-in care in Surrey and surrounding counties. The business is family-owned and CQC regulated as Good in all 5 domains (July 2023).
Experienced carers provide care for a wide range of medical conditions such as; strokes, multiple sclerosis, Parkinson’s, dementia, cerebral palsy, epilepsy, respiratory diseases, spinal cord injury, osteoarthritis, heart disease, M.E and fibromyalgia. Carers are experienced at working with community palliative care teams during end-of-life care.
Live-in carers support with personal care, continence needs, mobility support, rehabilitation exercises, medication (both ordering and administering), household duties, shopping, meal planning, cooking, social interaction, organising medical /personal appointments as well as social and enrichment activities, outings and therapy dog visits.
Flexible packages range from short-term respite care from once a week (charged on an hourly rate) to long-term live-in contracts. A trial period of 4 weeks is offered, so that clients can see whether the service works for them and can give 7 days’ notice during this trial. A comprehensive care needs assessment is carried out to create a bespoke care plan. Live-in carers often stay with their clients on a regular rota basis to develop strong bonds.
The highly trained care team support the carers and carry out supervisions, observations, and medication competencies. The on-call service is run by the care team, providing 24/7 local emergency support and peace of mind.
Clients and their family members, with permissions, can see exactly what care is being given via a system called Pass. It stores important documents such as care plans, risk assessments, daily record notes, medication administration records and any other relevant care information.
A free, no-obligation visit is offered to talk through all needs.
Care Provided by Arbour Companions & Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£35 - £40
Weekly Live-in Care
£1,631 - £1,925
Contact Arbour Companions & Care to get a personalised quote:
Fees are based on the individuals' care needs and will be agreed upon following a free assessment.
The price(s) shown are provided by the agency. Contact Arbour Companions & Care for full pricing details and T&Cs.
Arbour Companions & Care has a Review Score of 9.8 (9.813) out of 10, based on 14 reviews in the last 2 years. Over all time Arbour Companions & Care has 46 reviews.
Review from Geoff B (Son of Client) published on 27 September 2017 Submitted via Website•
Overall Experience
We have experience of this care provider so when it was clear that Dad required 24-hour care, we had no hesitation in contacting Arbour Companions and Care. Our need was urgent and the owner, responded extremely quickly, assessed our needs and had a carer in place within just 2 weeks of our initial...
We have experience of this care provider so when it was clear that Dad required 24-hour care, we had no hesitation in contacting Arbour Companions and Care. Our need was urgent and the owner, responded extremely quickly, assessed our needs and had a carer in place within just 2 weeks of our initial contact.
The carer who looked after my Dad was a 'perfect fit' (for Dad and the whole family) and helped us through what has been an extremely difficult period in our lives.
We always felt Arbour Companions and Care had our best interests at heart and used their experience and knowledge of the NHS and the care industry to great effect in ensuring Dad had both the equipment and specialism he needed. The owner provided us with very helpful, knowledgeable and timely advice throughout but at the same time was very accepting and supportive of decisions made by the family.
I would not hesitate to recommend Arbour Companions and Care to families with similar needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Liz C (Daughter of Client) published on 4 September 2017 Submitted via Website•
Overall Experience
A very supportive management team and excellent carers with a very practical and caring approach who reacted well in all circumstances. Really helped to keep My father at home for as long as was possible.
A very supportive management team and excellent carers with a very practical and caring approach who reacted well in all circumstances. Really helped to keep My father at home for as long as was possible.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janis C (Daughter of Client) published on 16 August 2017 Submitted via Website•
Overall Experience
A big thank you to Arbour Care for arranging, at very short notice, a companion to stay with my dad for 4 weeks following a stroke. They were a great support for him and instrumental in getting him 'back on his feet'. He is doing well and we celebrated his 96th birthday last week.
I won't...
A big thank you to Arbour Care for arranging, at very short notice, a companion to stay with my dad for 4 weeks following a stroke. They were a great support for him and instrumental in getting him 'back on his feet'. He is doing well and we celebrated his 96th birthday last week.
I won't hesitate to contact Arbour in the future if further help, support and advice are required. A professional, empathetic and approachable company.
Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise D (Daughter of Client) published on 19 December 2016 Submitted via Website•
Overall Experience
My father required complex care at home and I was recommended Arbour Care. When the Manager contacted me to discuss my father's care needs, I felt that I had struck lucky. However, when I saw the entire care team in action, I knew that I had, in fact, struck gold. They all delivered very...
My father required complex care at home and I was recommended Arbour Care. When the Manager contacted me to discuss my father's care needs, I felt that I had struck lucky. However, when I saw the entire care team in action, I knew that I had, in fact, struck gold. They all delivered very professional care along with the kindness usually only received from closest friends. I cannot thank or praise them enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine O (Daughter of Client) published on 30 September 2016 Submitted via Review Postal Card•
Overall Experience
We have been delighted with Arbour Care Service. From the outset this small family business has gone out of their way to provide the friendly personal care that has enabled my mother to stay in her own home. We have had continual support and guidance from the management team, who are always...
We have been delighted with Arbour Care Service. From the outset this small family business has gone out of their way to provide the friendly personal care that has enabled my mother to stay in her own home. We have had continual support and guidance from the management team, who are always available. We consider the carers to be friends of the family, whilst retaining a professionalism at all times. We are so pleased to have found Arbour Companions & Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Matt (Son of Client) published on 19 May 2016 Submitted via Website•
Overall Experience
My Mum suffered a debilitating stroke a few months ago which has accelerated her dementia. She now needs 24/7 care and we wanted Mum to have the best care possible, in her own home.
Finding the right care company was challenging. Most did not seem to take Mum's needs seriously, thinking of her...
My Mum suffered a debilitating stroke a few months ago which has accelerated her dementia. She now needs 24/7 care and we wanted Mum to have the best care possible, in her own home.
Finding the right care company was challenging. Most did not seem to take Mum's needs seriously, thinking of her as a commodity rather than as a person. That all changed when I met the manager from Arbour Companions and Care. She was extremely knowledgeable, professional and efficient yet at the same time personable, caring and kind. She spoke to Mum in the first instance (not about Mum) and quickly established her needs. The decision was an easy one.
My decision was a good one and we realised this when the carers arrived. They are marvellous. The lady who looks after Mum currently, is brilliant. Kind, attentive and professional. Mum is at home, with things happening on her terms.
Arbour Companions and Care is a good company. I trust them with my own family and am very happy with the results.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Arbour Companions & Care.
Accreditations
There are no accreditations posted yet for Arbour Companions & Care.
Meet the Team (7)
David VincentJob Title Operations Director/Registered ManagerJoined 2024
My early career was spent working in various banking roles in the City of London, then in 2008, I made the move into the care industry and haven't...
My early career was spent working in various banking roles in the City of London, then in 2008, I made the move into the care industry and haven't looked back.
Working in care is always busy and often challenging, but I love helping people and working with a team that can make a real difference to people's lives. I joined Arbour Companions and Care in 2024 as Registered Manager, and I have now progressed to Operations Director too.
My role is to ensure that our team provide the best care to enable our clients to live safely at home.
In my spare time, I enjoy keeping fit, spending time with the family and going on long walks with the dog.
Alex NougherJob Title Clinical Advisor & Development ManagerJoined 2024
My varied role includes managing and supporting our office team with clinical matters, meeting with new clients to discuss their care needs and...
My varied role includes managing and supporting our office team with clinical matters, meeting with new clients to discuss their care needs and carrying out care needs assessments. I also enjoy developing relationships within healthcare settings and the local community, as part of business development. My career has been a blend of healthcare and education, having worked as a nurse in London hospitals, Marie Curie nursing, home care management, recruitment and working with children with special educational needs.
In my spare time, I enjoy walking and spending time with my family. I am a volunteer Dementia Champion in Surrey Heath, supporting families living with Dementia. This is a passion of mine, both on a personal and professional level.
Bozena Bar LonskaJob Title Senior Care ManagerJoined 2022
I have worked in the care sector for 10 years, beginning as a carer in care homes and the mental health sector. During my time with Arbour Care, I...
I have worked in the care sector for 10 years, beginning as a carer in care homes and the mental health sector. During my time with Arbour Care, I have progressed from Care Coordinator to Senior Care Manager. My new role includes managing and supporting our field care supervisor and carers, carrying out supervisions, observations, and client well-being visits. I love getting out in the community to give hands-on support.
Having school-aged children, my spare time is spent at clubs and days out - they certainly keep me active. I have recently completed my Level 5 Diploma in Leadership and Management for Adult Care.
Cathy CarusJob Title Care ManagerJoined 2024
My varied role includes managing and supporting clients and carers, setting up their bespoke care plans, assessing their moving and handling needs...
My varied role includes managing and supporting clients and carers, setting up their bespoke care plans, assessing their moving and handling needs and carrying out all risk assessments. I come from a pharmaceutical background, so I am also responsible for carrying out medication audits and controlled drug protocols in line with NICE guidelines. I have worked in the care sector for 30 years, in many roles from being a carer in the community to office-based roles. I enjoy going out to visit our clients in their own homes to ensure they can flourish in a safe environment.
In my spare time, I make candles.
Karolina SobolewskaJob Title Field Care SupervisorJoined 2022
My time is shared between the office and working out in the community, supporting our carers. My duties include carrying out medication competencies,...
My time is shared between the office and working out in the community, supporting our carers. My duties include carrying out medication competencies, supervising carers and building relationships with our clients and their families. I have worked in care for over six years, and I love making a difference and enabling our clients to remain in their own homes.
Jane VincentJob Title Recruitment & Enrichment AdministratorJoined 2024
I have enjoyed a varied career, initially as a secondary school teacher, after which I worked in recruitment. After taking time out to start a...
I have enjoyed a varied career, initially as a secondary school teacher, after which I worked in recruitment. After taking time out to start a family, I chose a new avenue of work within the care industry. I worked as the Activities Co-ordinator within care homes, which I loved and could really see the benefits that a varied programme of activity brings to people’s lives. This, in turn, has inspired us to launch Arbour Companion and Care’s Enrichment Programme to support our clients and carers. Working in the care sector is extremely rewarding, and I am looking forward to bringing my combination of skills to this role.
In my spare time, I love to go running, walk my dog, do arts & crafts projects and spend time with my family.
Smruti JadavJob Title AccountantJoined 2022
I came from Mauritius to the United Kingdom to study accountancy then I joined the financial services industry. I am passionate about the care...
I came from Mauritius to the United Kingdom to study accountancy then I joined the financial services industry. I am passionate about the care industry having initially worked as a carer while studying and looking after my disabled mother-in-law for 25 years as her main carer. I thrive to help carers and clients with finance with a kind and caring approach, which is different to my initial career in financial services.
In my spare time I enjoy yoga, swimming, travelling and long walks on a beach front.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Arbour Companions & Care to verify any information. View our terms and conditions. Arbour Companions & Care has an Enhanced Service -what an Enhanced Service includes.
