Bluebird Care Andover & Stockbridge

4 London Street, Andover SP10 2PA
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9.7 51 Reviews
  • Bluebird Care Andover & Stockbridge, Andover
Bluebird Care Andover & Stockbridge is an "Outstanding" CQC-rated (December 2019) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own home.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Andover & Stockbridge means high quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £42

These prices are only a guideline, please contact Bluebird Care Andover & Stockbridge to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jade Hobbs (Head of Care)

Bluebird Care Andover & Stockbridge Reviews (51)

Total of 51, showing 1-20
9.7

Bluebird Care Andover & Stockbridge has a Review Score of 9.7 (9.740) out of 10, based on 34 reviews in the last 2 years. Over all time Bluebird Care Andover & Stockbridge has 51 reviews.

Overall Experience

  • 41
  • 10
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Date Published

51
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34
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Review from D L (Wife of Client) published on 19 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband began having Bluebird carers two years ago after a stroke.At that time he had one carer a day but following a fall and a lengthy stay in hospital he now needs two carers four times a day.
Without exception all the carers have been very kind and very well trained and always take great care
of him.
When I have had occasion to phone the office they are always very helpful.
I would certainly recommend Bluebird.

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for taking the time to send your feedback. We are delighted you are satisfied with our service, and we are very grateful for your kind recommendation. Please get in touch if you need any further support.

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Review from Sarah P (Friend of Client) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer came to be resident to care for my friend, when she leaves on Friday 18.7.25 she will have been with then ten days. She has more than been thrown in at the deep end, and has caught up with all the requirements very quickly. She is quite charming very caring, and privacy is her priority for
my friend, I would be very pleased if she would look after me, when the time comes, she is very well presented and tidy.

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for leaving a five-star review. We are delighted to hear you have been satisfied with Bluebird Care, and we will share your kind words with our team.

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Review from R W (Son of Client) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird staff are polite, professional and provide a service that is second to none. They are hardworking, and my mother and I look forward to seeing them each week. They really outstanding.

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for your five-star review. We really appreciate your feedback, and we're honoured you describe us as second to none. Please don't hesitate in contacting us should you need any further support.

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Review from E T (Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for over a month now and I find the staff both office and carers reliable, trustworthy and friendly with a great sense of humour. Emails are answered quickly. Staff are so supportive

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave a review. We really appreciate your feedback and are delighted you are satisfied with our service. Should you need anything at all, please give our team a call.

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Review from Chris R (Son of Client) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Required care to look after my 92 year father after the death of his wife, who had really been looking after him for a number of years. My father does not have dementia, but has never been involved in looking after the household or food preperation. We started with 1 hour of care in the mornings & 1/2
hour evenings every day. From day 1 the carers were very good & empathetic, however my father has an active social life, and he was often not around in the evenings. Bluebird was really co-operative in modifying the care package after 2 weeks to drop the evening visits & to change the timings of the morning to a more practical time. We want to do everything to enable my father to continue living it his own home, and this early experience gives us confidence that, as his care needs will inevitably increase, Bluebird will be flexible to adjust to any changing circumstances

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for taking the time to send your feedback. We're delighted to hear that our team has given you and your family confidence, and we look forward to continue supporting you. Should you need anything at all, please don't hesitate in contacting us.

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Review from Juliet B (Daughter of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Bluebird Care when I felt my mother needed some extra support that I was unable to give. From my first contact with Bluebird they have been extremely helpful and friendly whenever I have needed to contact them. The carers are doing an excellent job at helping Mum in the mornings and go
above and beyond to look after her . I would highly recommend Bluebird Care .

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for your lovely feedback. We're really pleased our support is helping both you and your mother, and we appreciate your kind recommendation. Please contact us should you need any further support.

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Review from D W (Son of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have appreciated the "Live-in" care support and skill being provided to my Mother following a Stroke in November. She has made a significant recovery which is partly down to the support, care and compaignionship of her Carers. In particular the staff have enabled my Mother to retain a good degree
of independence creating a safe environment with support so that she can continue to live in her own home.

Reply from Jade Hobbs, Head of Care at Bluebird Care Andover & Stockbridge

Thank you for taking the time to send your feedback. We are delighted to hear that our live-in care has helped your mother recover, and it's great to know she's now able to stay independent in her own home. We really appreciate your kind words.

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Review from R S (Daughter of Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended care company. We currently have a live in carer from Bluebird, plus carers from the same company visiting 4 times a day to assist with personal care/movement. All the staff and carers are wonderful - polite, reliable and, importantly kind and caring. Our mum continues to thrive
and it is a relief to know she is well looked after when we can't be with her 24/7.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to send such lovely feedback. We are delighted to hear your mum is thriving with both our home care and live-in services, and we really appreciate your kind recommendation. We'll share your review with our team, thank you.

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Review from A R (Friend of Client) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were all lovely , kind and helpful. My only critisism was their lack of knowledge re catheters, some more so than others. I felt this was due to a lack of training. A difficult subject but a very important one for the infirm elderly.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sending your feedback. We're delighted to hear that you found our care team to be lovely. I'm sorry you had some concerns about catheters, but please be reassured that all our team are provided with catheter training upon joining us. I will investigate this further to find out what happened and take steps to address it.

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Review from Judith B (Daughter of Client) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clients consistently praise the organization for its friendly staff, competent professionals, and their unwavering willingness to help. As a third party, we've had the opportunity to observe their team in action and can confidently say they set a high standard for customer service and professionalism.
Every interaction is handled with warmth, patience, and genuine care, creating an environment where clients feel comfortable, respected, and valued.
What truly sets them apart is the depth of knowledge their staff brings to the table. Each team member is well-trained and highly skilled in their area of expertise, enabling them to provide accurate information, helpful guidance, and practical solutions. But beyond their technical competence, it's their approachable and helpful nature that leaves a lasting impression.
Whether a client needs assistance with a complex issue or simply has a question, the staff is always ready to step in with a positive attitude and a clear, supportive .

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave a review. We really appreciate your positive feedback and your five-star overall experience rating. We will share your kind words with our team.

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Review from P A (Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general I am satisfied with the services and staff and would recomend to others

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave your feedback. We're delighted you've said you're satisfied with the service and would recommend us to others. If you need any further support, we are always here to help.

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Review from Robert W (Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have had from the Bluebird ladies and gents has invariably been of a very high standard. They have been extremely helpful and with a generally positive attitude. Bluebird Care's support has made it possible to live independently in our own flat. I would certainly recommend them to others
looking for home care support.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for your lovely review. We're delighted to hear that our Bluebird Care team has consistently provided you with a high-quality service. It's our privilege to support you and we really appreciate your recommendation. We will share your comments with the team.

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Review from Gill B (Wife of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been receiving daily care from Bluebird, to get him, washed and dressed, for about three months. All the carers over that period have been extremely pleasant and arrive with a cheerful smile. They are very kind and efficient and my husband enjoys his chats with them each morning.
The management team in the office looks after us well. I appreciate the fact that they are there to advise and answer queries, should we have any, and they check regularly with us that all is going well with the care package and that our needs are being met. We would certainly have no hesitation in recommending Bluebird.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to share such a lovely review! We're thrilled to hear that your husband has been enjoying the daily care from our team, and how it's made a positive difference. We really appreciate your recommendation as it means a lot to us. Thank you.

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Review from A C (Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a while for us to choose a care provider for our mum, but we decided to settle with Bluebird Care. Best decision we made. The care team have been very supportive, and mum now looks forward to their visit. Any problems we have, we just give them a call or email and are able to resolve them.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sharing your experience with Bluebird Care. We're delighted you chose us, and it's great to hear that your mum enjoys her visits. We will share your lovely feedback with our team.

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Review from Sarah H (Niece of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to set up care for my aunt, who is reluctant to ask for assistance. I was worried that the idea of setting up care support would be rejected, but the team at Bluebird have been very responsive and immediately understood the right approach to take, which was gentle and patient. I'm very grateful
for their professional support and my aunt is very happy too. Thank you so much!

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sharing your experience. We're glad to hear our Bluebird Care team provided the sensitivity and patience your aunt needed. It's a pleasure to have made the process smooth for both of you, and we're delighted she's happy with our support. We will share your lovely feedback with our team.

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Review from Michael R (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Bluebird Care experience to be entirely positive. The assessment process was very thorough and the care itself has met my needs fully. My various carers have been friendly, helpful and very sympathetic to my needs. I would recommend Bluebird to anyone requiring at- home care.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sending us your feedback. We are delighted to hear you have found your experience with Bluebird Care entirely positive, and we really appreciate your kind recommendation. We will share your review with our team, who will be extremely pleased to hear of your satisfaction.

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Review from Penny T (Daughter of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have looked after my dad for over 3 years until he passed away in December. They called in twice a day and the care and support he received was first class the whole time. Not only did they provide physical care but also emotional support as my dad missed his wife (my mum) since she passed
away 5 years ago.
As the years went on dads health deteriorated and they would flag this with their managers and within a day they had notified my dad's GP who would ensure then come out and asses my dad. If they were not happy they would again take this up with the GP, they definitely went above and beyond every time with his care.
My dad passed away after spending 2 weeks in hospital and when it was his funeral his carer came to the funeral and you could see how much she genuinely missed my dad.
I recommend Bluebird 100% and will always be grateful for the care and love you showed my dad.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sharing your experience with Bluebird Care and for trusting us to support your dad. We are sorry for your loss and will always remember him fondly. We are grateful for having the opportunity to make a difference in his life and really appreciate your recommendation, thank you.

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Review from S B (Stepdaughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team enough for the care and service they have provided.
They have gone out of their way to accommodate our needs and had a kind approach to what has been an unsettling, stressful time.
Thanks again.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your lovely review. It's a pleasure to support you and we will share your kind comments with the team.

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Review from Joshua D (Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It went well and I am satisfied that we covered things that I needed to discuss. The care is very good and the carers that come with service are very professional and provide good support.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave a review. We are delighted you are so satisfied with our care services and will share your feedback with our team.

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Review from Alison L (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers from Bluebird Care are absolutely excellent. They are great with Mum (who has Alzheimer's), kind and professional throughout. We initially had a few teething problems with the admin, communication and organisation of timings, hence the four-star rather than five-star review. However, Bluebird
has always responded/resolved any questions/queries or changes/amendments quickly. I would highly recommend them to look after your family.

Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to submit a review. It's a pleasure to support you and we're delighted to receive your lovely feedback. We will share this with our team.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Bluebird Care Andover & Stockbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Bluebird Care Andover & Stockbridge is calculated as follows: ( (158 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Andover & Stockbridge is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (2)

Natasha

Natasha Broad

Job Title: Registered Manager

Joined: 2023

Natasha oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.

Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2015

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.

Frequently Asked Questions about Bluebird Care Andover & Stockbridge

What Type of Services does Bluebird Care Andover & Stockbridge offer?

Bluebird Care Andover & Stockbridge offers Home Care.

How many Carers does Bluebird Care Andover & Stockbridge employ?

Bluebird Care Andover & Stockbridge employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Andover & Stockbridge to verify any information. View our terms and conditions. Bluebird Care Andover & Stockbridge has an Enhanced Service - more info.