Bluebird Care Andover & Stockbridge

4 London Street, Andover SP10 2PA
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9.7 46 Reviews
  • Bluebird Care Andover & Stockbridge, Andover
Bluebird Care Andover & Stockbridge is an "Outstanding" CQC-rated (December 2019) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own home.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Andover & Stockbridge means high quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

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Care Provided by Bluebird Care Andover & Stockbridge

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Broad (Registered Manager)

Funding & Fees Guide for Bluebird Care Andover & Stockbridge

  • Prices

  • £39.99 per hour.

Bluebird Care Andover & Stockbridge Reviews (46)

Total of 46, showing 41-46
9.7

Bluebird Care Andover & Stockbridge has a Review Score of 9.7 (9.733) out of 10, based on 30 reviews in the last 2 years. Over all time Bluebird Care Andover & Stockbridge has 46 reviews.

Overall Experience

  • 36
  • 10
  • 0
  • 0
  • 0

Date Published

46
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19
30
16

Review from Sara D (Daughter of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Bluebird Carers for over a year for Dad and as his Alzheimers got worse we were able to increase the care package accordingly. We started at 2 visits a day and finished with a live-in carer. This enabled us to keep Dad safe at home for as long as we could. At all times he was treated kindly
and compassionately. Bluebird listened to us when we needed changes and the live-in Carers were matched as close as possible to our wishes. Listening to music with Dad, taking time to chat, laugh and engage are as important as the physical care and we got that in bucket loads which was so reassuring as a family. There were some outstanding Carers and even during stressful times (that there always will be with dementia) there was always understanding and best intentions. As a family, we will remain always grateful for the professionalism and help we received from Bluebird Care through the most difficult of times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us a review, Sara. It's great to read your lovely comments about both our home care and live-in service, and it was a pleasure to help you.


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Review from Sue H (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been having care visits from Bluebird over the last year, due to having vascular dementia. They have made a huge difference to her day to day living and enabled her to remain in her own home for much longer than would have been possible without them. They have kept her company, had a sense
of fun, which Mum enjoyed and cared for her well-being.
They have afforded us all peace of mind, when we were unable to be there ourselves.
Would definitely recommend, should you be considering care.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Sue - thanks for your kind recommendation. We really appreciate it and are very happy to help you, your mum and your family.


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Review from Louise C (Friend of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you. Bluebirds were extremely helpful to my neighbour, kind caring and most of all professional.
The care manager was excellent at assisting in her needs. Treating her with utmost dignity at all times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your review, Louise. Happy to have helped.


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Review from M B (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are kind and helpful. They are all welcome in our home.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us this review. I will pass your kind comments on to our team.


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Review from A K (Husband of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our live-in carers have all been highly professional, dedicated and well trained in caring for my wife. They are a credit to their profession and to Bluebird in particular.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for taking the time to leave such a nice review. It's great to hear how happy you are with our Live-in Care team - I will pass your comments onto the team.


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Review from S L (Daughter-in-law of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, we have used Bluebird for several years, we couldn't have survived without them. Not only did they care for Mum, but they also cared about us. I don't think we ever had cause to complain.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi S L - thank you for taking the time to leave such a nice review. We always aim to provide outstanding service, so it's great to hear how happy you are with us. I will pass your kind comments onto our care team.


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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Bluebird Care Andover & Stockbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Bluebird Care Andover & Stockbridge is calculated as follows: ( (139 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 180 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Andover & Stockbridge is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Natasha

Natasha Broad

Job Title: Registered Manager

Joined: 2023

Natasha oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.


Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2015

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.


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