Bluebird Care Andover & Stockbridge

4 London Street, Andover SP10 2PA
Review Us
9.7 51 Reviews
  • Bluebird Care Andover & Stockbridge, Andover
Bluebird Care Andover & Stockbridge is an "Outstanding" CQC-rated (December 2019) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own home.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Andover & Stockbridge means high quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.

Show Bluebird Care Andover & Stockbridge on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £42

These prices are only a guideline, please contact Bluebird Care Andover & Stockbridge to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jade Hobbs (Head of Care)

Bluebird Care Andover & Stockbridge Reviews (51)

Total of 51, showing 41-51
9.7

Bluebird Care Andover & Stockbridge has a Review Score of 9.7 (9.740) out of 10, based on 34 reviews in the last 2 years. Over all time Bluebird Care Andover & Stockbridge has 51 reviews.

Overall Experience

  • 41
  • 10
  • 0
  • 0
  • 0

Date Published

51
16
22
34
17

Review from P M (Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My live-in carer (two weeks) was limited, e.g. cooked Thai style food for herself and spent much time in her own room - seemed depressed.
The carers - two hours daily - were cheerful and helpful, seemed very busy but never complained, shopped cooked simple snacks. I looked forward to their arrival
each day.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback, we are happy to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Daughter of Client) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer was very kind and patient. My father found her great company and she was a joy to have around. We would definitely be happy to use Bluebird again. We had complete peace of mind with her looking after my Dad.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for leaving your review. We were very happy to help you and your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew G (Son of Client) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers are an essential part of my parent's day-to-day living. They do a fantastic job, providing support and everything required to get my parents going each morning. Always on time, always with a smile.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Andrew, what a lovely review for my team and me to read! Thank you for taking the time to submit it - very happy to be supporting you and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emily D (Solicitor of Client) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Andover were caring, dependable, professional and thorough in their support provided to my elderly client. They took time to ensure that they knew him and fully understood his needs. I was impressed by their teamwork, the support given to their staff and sense of humour. I would recommend
this agency to others.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your lovely review. We were happy to help you and your client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C A (Client) assisted by family/friend published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, efficient, caring staff. Excellent response from management.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your kind words. We will share them with the team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sara D (Daughter of Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Bluebird Carers for over a year for Dad and as his Alzheimers got worse we were able to increase the care package accordingly. We started at 2 visits a day and finished with a live-in carer. This enabled us to keep Dad safe at home for as long as we could. At all times he was treated kindly
and compassionately. Bluebird listened to us when we needed changes and the live-in Carers were matched as close as possible to our wishes. Listening to music with Dad, taking time to chat, laugh and engage are as important as the physical care and we got that in bucket loads which was so reassuring as a family. There were some outstanding Carers and even during stressful times (that there always will be with dementia) there was always understanding and best intentions. As a family, we will remain always grateful for the professionalism and help we received from Bluebird Care through the most difficult of times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us a review, Sara. It's great to read your lovely comments about both our home care and live-in service, and it was a pleasure to help you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue H (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been having care visits from Bluebird over the last year, due to having vascular dementia. They have made a huge difference to her day to day living and enabled her to remain in her own home for much longer than would have been possible without them. They have kept her company, had a sense
of fun, which Mum enjoyed and cared for her well-being.
They have afforded us all peace of mind, when we were unable to be there ourselves.
Would definitely recommend, should you be considering care.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Sue - thanks for your kind recommendation. We really appreciate it and are very happy to help you, your mum and your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise C (Friend of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you. Bluebirds were extremely helpful to my neighbour, kind caring and most of all professional.
The care manager was excellent at assisting in her needs. Treating her with utmost dignity at all times.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your review, Louise. Happy to have helped.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are kind and helpful. They are all welcome in our home.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us this review. I will pass your kind comments on to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A K (Husband of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our live-in carers have all been highly professional, dedicated and well trained in caring for my wife. They are a credit to their profession and to Bluebird in particular.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for taking the time to leave such a nice review. It's great to hear how happy you are with our Live-in Care team - I will pass your comments onto the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Daughter-in-law of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, we have used Bluebird for several years, we couldn't have survived without them. Not only did they care for Mum, but they also cared about us. I don't think we ever had cause to complain.

Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi S L - thank you for taking the time to leave such a nice review. We always aim to provide outstanding service, so it's great to hear how happy you are with us. I will pass your kind comments onto our care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Bluebird Care Andover & Stockbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Bluebird Care Andover & Stockbridge is calculated as follows: ( (158 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Andover & Stockbridge is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (2)

Natasha

Natasha Broad

Job Title: Registered Manager

Joined: 2023

Natasha oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.

Claire & Norman

Claire & Norman Murphy

Job Title: Owners

Joined: 2015

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Andover & Stockbridge to verify any information. View our terms and conditions. Bluebird Care Andover & Stockbridge has an Enhanced Service - more info.