Bluebird Care Andover & Stockbridge

4 London Street, Andover SP10 2PA
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9.7 52 Reviews
  • Bluebird Care Andover & Stockbridge, Andover
Bluebird Care Andover & Stockbridge is an "Outstanding" CQC-rated (December 2019) Home & Live-in Care provider. They offer a wide range of support to help keep people safe and cared for in the comforts of their own home.

Care visits range from 30 minutes right up to 24-hour live-in support. Choosing Bluebird Care Andover & Stockbridge means high quality home care without the stress and upheaval of moving into a residential care home.

Their experienced Care Assistants are trained to the highest level and supported continuously to ensure they are providing only the very best care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £42

Rates may vary based on visit duration, short-term bookings, or weekend appointments. Contact us for detailed pricing.

These prices are only a guideline, please contact Bluebird Care Andover & Stockbridge to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jade Hobbs (Head of Care)

Bluebird Care Andover & Stockbridge Reviews (52)

9.7

Bluebird Care Andover & Stockbridge has a Review Score of 9.7 (9.722) out of 10, based on 35 reviews in the last 2 years.
Over all time Bluebird Care Andover & Stockbridge has 52 reviews.

Overall Experience
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Date Published
  • 52
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Reviewer Connection to Bluebird Care Andover & Stockbridge
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Total of 52, showing 21-40
Review from Alison L (Daughter of Client) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers from Bluebird Care are absolutely excellent. They are great with Mum (who has Alzheimer's), kind and professional throughout. We initially had a few teething problems with the admin, communication and organisation of timings, hence the four-star rather than five-star review. However, Bluebird
has always responded/resolved any questions/queries or changes/amendments quickly. I would highly recommend them to look after your family.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to submit a review. It's a pleasure to support you and we're delighted to receive your lovely feedback. We will share this with our team.

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Review from Rachel S (Daughter of Client) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service of companionship making mum feel special with an extra visitor, Continuity which helps with mums needs, thank you.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback. We're delighted to hear you are satisfied with our service as it's a pleasure to support you and your mum. We will share your lovely review with the team.

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Review from M G (Son of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall our experience with Bluebird has been very positive. It wasn't easy to convince my mother that she needed some help, but your service really made it possible for her to stay at home a little longer. From our perspective, Bluebird has always been very communicative and easy to contact, and flexible
with care scheduling. Your carers have provided a reliable and kind service to my mother, who wasn't always an easy customer.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your lovely feedback. It was a pleasure to support you and your mother and we are delighted to hear you were satisfied with our service.

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Review from Philip H (Husband of Client) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All very good.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave a review. We are delighted to receive this five-star feedback.

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Review from Norman B (Client) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a customer of Bluebird Care Andover since October 2021, they are and have always been so helpful from office staff to my daily carers my treatment has been awesome.
Over the last few weeks, my physical problems have been more challenging due to increased pain in my lower back (Spondylitis)
and trapped nerves. All my carers have been awesome and I would like to thank them all for their help.
With a special thank you to all the staff members for helping me so much and going above and beyond. All my other carers are also awesome I just didn't have them on my Rota for this period. Finally, a huge thank you to all the office staff for their professionalism and support. Thank you so much.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for your feedback. It is our pleasure to support you and we are delighted to read such a glowing review of our service. We will share your kind words with the team.

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Review from Ian M (Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recovering from new hip op. I (85) and my wife (83) decided we needed help as we live in an awkward, listed, property. We contacted Bluebird (Andover) who moved very quickly to meet us, identify our needs - showering, dressing, and hands-on care - and fast to arrange a package to start the following
day, morning, and evening. We were sent carers who understood what we required and, without exception were confident, conscientious, and always cheerful, and as we had about 15 different carers coming, this made their visits very productive. They supervised the exercises I had been given by the physios and they (the physios) were always complimentary about my progress.
I will always be grateful for the efficient way that Bluebird got me through those two difficult weeks.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for sending us such amazing feedback. We are delighted that your experience with Bluebird Care was so positive, and we are pleased you are feeling much better. We will share your lovely feedback with the team.

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Review from Sarah W (Daughter of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our carer has been absolutely wonderful - provided as an emergency to look after my mother, who went into the hospice an hour after the carer arrived. She then kept house for my father for sixteen days. My mother was at home from the hospice for three, intense days when the carer coped admirably, although
she needed my assistance to move my mother. Mum died on the third day and the carer has continued to act as housekeeper for my father and leaves us today.
We cannot fault the carer in any way, she has been marvellous.
We were a little surprised to discover that for all of the four weeks she has been with us, we were charged the emergency respite rate, despite the carer only working at a respite level for three days; the remainder of the time she has been pottering about the house preparing light meals - no serious cooking - washing, tidying and washing up for my father.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to send us your feedback. We really appreciate your positive comments about our care assistant and the service provided. I have passed your review to our senior manager who will be in touch to discuss any concerns you have. Thank you again for sending your feedback and if there’s anything else we can do, please call us on 01264 310 888.

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Review from S M (Daughter of Client) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been supporting my father for a while and I can't express how impressed I am with their services. Every carer has treated my father with the utmost respect, they are friendly, considerate and efficient. Everyone is well-presented and relates well to both my father and myself.
The communication
with the company is excellent and any queries I have had, such as needing short-term cover for a holiday or additional tasks are dealt with swiftly and with minimum fuss.
I can highly recommend them.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you so much for leaving such a lovely review. It's a pleasure to be supporting you and your father, and we are very grateful for your recommendation.

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Review from Chris G (Son of Client) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is the time of year to reflect and it has also been a full calendar year of care since Bluebird started looking after my father and supporting my stepmother.
From the off, we thought the engagement, the nature of the two-way set up and planning under the leadership was spot on making the start of
our journey more straightforward and less stressful for all of us.
Ongoing, with the leadership's help, in my view finding the best carer that fits/works with my father's needs has been key, and for that of my stepmother too. We can't sing enough praise for the carer who is that person, always going one step beyond, always with grace and patience. We are indebted to her!
Huge credit to the rest of the team too, the carers who visit less frequently but have to fit into a dynamic they are less regular or familiar with, and the support teams who are always attentive and professional when delivering their services too. Thank you all!
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for submitting such a detailed and complimentary review of Bluebird Care. We take great pride from your glowing feedback, and it's a pleasure to be supporting you, your father and your stepmother.

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Review from Andrew M (Son of Client) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with your service and professional care. The carer has been exceptional and we are very grateful to have her looking after my mother so well.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for submitting a review. It's lovely to hear that you are delighted with our care service and we will pass your feedback to the team.

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Review from S A (Wife of Client) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird cared for my husband for the last two years of his life. He was an independent man who wasn't keen to have help, but he realised that he needed it and that the help provided made his life better. The office help and advice were invaluable. When you start the care journey you are not sure what
is available and what the future holds. Everything was explained, the options to choose from and how to solve future problems, if and when they arose.
The care team were all friendly and kind. They were clean, respectful and supportive and I have no hesitation in recommending Bluebird. Thank you all.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

We really appreciate you taking the time to submit such lovely feedback. It was our pleasure to support you and your father, and we are happy to have helped on your care journey. We will send your kind comments to our team, thank you.

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Review from Brian C (Friend of Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird took the time to understand the specific needs of a client who was fiercely independent, quite challenging and who did not particularly see the value or importance of the care that she needed. Through the patience of the management team and the wonderful engagement and interpersonal skills
of the care team, this client is now living a much more fulfilled and independent life without making challenging demands of her friends and neighbours. Without being patronising or officious, the Bluebird team was able to demonstrate that they were there to support independent living, not to take the right to decide away from the client or to prevent her from doing the things that she wanted to do when she wanted to do them. A difficult balance with someone requiring significant physical support, but Bluebird achieved it with gentle and caring efficiency. Highly recommended - thank you!
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Brian. It's a delight to read your wonderful feedback, and we are happy to have supported you. Thank you for taking the time to submit such a lovely review.

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Review from Richard O (Client) assisted by family/friend published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Bluebird's Care. They have enabled me to stay in my own home and to enjoy family and village life. My live-in carer is wonderful, so caring and kind and she is also a good cook!
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for submitting your feedback. We're very pleased to hear how happy you are with our live-in care service, and we'll be sure to share your review with our live-in team.

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Review from William P (Client) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a bit of a sticky start with my first two short-term carers, I have been wholly satisfied with my next three carers. They have shown professionalism and willingness to help at all times. The HQ and office staff have also been very good and helpful and have sorted out problems and difficulties
quickly and efficiently.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Hello William, we really appreciate you taking the time to send us your feedback, so thank you. We're very happy to hear you are wholly satisfied with our live-in care service, and we have shared your review with the live-in team.

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Review from Deborah L (Daughter of Client) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Andover have provided an excellent ongoing visiting service for over 3 years, firstly for my stepfather, and more recently for my mother, both with different needs. After an initial consultation, the office understood and interpreted the care requirements with tact and kindness. Their
local knowledge of the doctors' surgeries and wrap-around care teams is excellent, which allows us the best advice. Carers' visits are punctual, reliable, and scheduled with mum's daily requirements. Mum's carers are professional, cheerful, interested in and mindful of Mum's disposition and health, and always happy to deal with any shopping or task as asked. Respectful friendships have been formed over time. The daily reporting on the phone app allows me and the family an instant sense of how Mum is on any given day before we even speak to her - a great asset.
Grateful thanks to all the Bluebird team.
Reply from Natasha Broad, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you Deborah for leaving such a lovely and in-depth review of our service. We're honoured to read such high praise and we're delighted that you and your family have more peace of mind. We will be sure to pass your kind comments on to the team.

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Review from J P (Daughter of Client) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The local Bluebird Care team (Andover) have been fantastic. It’s been a difficult few months as our mum’s health and mental capacity has rapidly declined. There have been many twists and turns but each time Bluebird has kindly worked with us when we’ve needed to dial up or down on the number of care
contacts each week.
The carers always bring a smile to Mum’s face and she enjoys the conversation and care they provide. They are a very knowledgeable and professional team and have shown Mum genuine kindness and dignity. I cannot praise them enough.
The office team are approachable and always ready to answer questions or find solutions. I feel that they know and care about us as a family and I have appreciated the personal response. I have never felt like I’ve been working with a large corporate care agency.
I like the online portal that allows me to keep track of visit schedules and visit notes.
So thank you all. You do an amazing job and I would highly recommend your service.
Reply from Natasha Cool, Senior Manager at Bluebird Care Andover & Stockbridge

It's our pleasure to support you and your mum and we are incredibly grateful to you for leaving such a lovely review about our team and care service. Thank you.

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Review from H M (Wife of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird provided great care to my husband during his last days. The care assistants were amazing, the office staff were very efficient and I was impressed with their service. Before we had Bluebird, I was my husband’s main carer, so when they came in, it really took the pressure off me. Their support
was not just for my husband, but for me too. Thank you Bluebird Care.
Reply from Natasha Cool, Senior Manager at Bluebird Care Andover & Stockbridge

Thank you for leaving such a lovely review. It was our pleasure to have supported both your husband and yourself.

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Review from Leonora B (Client) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has served both my husband and me very well indeed. The carers give help with thoughtful kindness, courtesy and respect. Excellent sleep-in team with chats on many topics.
Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to leave us a review - we're happy to help and it's great to hear about your positive experience!

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Review from Jim P (Son of Client) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird care provided care for my father for over 18 months. It started off as once a day, but then grew and we were looking at additional input when a fall and a long hospital stay resulted in him needing full-time care elsewhere.
Our experience was wholly positive - from the first assessment
visit (very thorough) through to the tremendous help and support from the office whilst my father was in hospital. The carers were great and my father formed real attachments to several of them - they were his friends at a time when COVID and failing mental and physical health made things difficult. He had fun with them - chats, exercises and the Bee Gees!
The office was always quick to let us know what was going on and we felt as though we were working in partnership, with my father's best interests at heart. A great feeling. Thank you to all of the team, and to one staff member who he still talks about (positively!) now.
Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Hi Jim, thank you for leaving such nice feedback about your experience. We will pass it on to our team!

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Review from D B (Son of Client) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the whole service which Bluebird provide and in particular the app which makes life so much more convenient and useful by providing the family with instant peace of mind knowing instantly the results of the visits made.
Reply from Tarin Reidy, Registered Manager at Bluebird Care Andover & Stockbridge

Thank you for taking the time to review us! We're glad to hear you're happy with our service and also the app!

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Bluebird Care Andover & Stockbridge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Bluebird Care Andover & Stockbridge is calculated as follows: ( (158 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 209 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Andover & Stockbridge is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2019

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (2)

Natasha

Natasha Broad

Job Title: Registered Manager Joined: 2023

Natasha oversees our day-to-day services with a strong focus on customer wellbeing and meeting strict industry standards. She ensures the team provides safe and outstanding care that consistently exceeds expectations.

Claire & Norman

Claire & Norman Murphy

Job Title: Owners Joined: 2015

Claire & Norman are driven by a commitment to provide an excellent and responsive service to our customers while creating a supportive, growth-oriented and rewarding environment for our staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Andover & Stockbridge to verify any information. View our terms and conditions. Bluebird Care Andover & Stockbridge has an Enhanced Service - more info.