Heritage Care at Home Ltd

The level of care and patience they give my grandmother cannot be faulted. It has exceeded everything that I had ever expected and our family appreciate everything they do for her.

Though my mother was admitted to hospital, I went to the house having been told on the phone of their concern and found my dear old mum warm, clean and cosy in bed, with a drink beside her. The carer has already informed the GP. Unfortunately, my mother never came out of hospital/nursing home, but I will always be so grateful to all at Heritage Care at Home Ltd.

I have no complaints about the service, in fact, I am completely satisfied.

I have found all the Heritage care team to be very helpful, polite and understanding. My Mum has many serious medical conditions and we find the support from Heritage very good. My Mum likes her space and it is good to know that she is treated with respect and dignity as she does not like to be bossed around, which is certainly not the case with Heritage. It is good to know that my Mum is well looked after when I cannot be there for her. Thanks to all the staff at Heritage.

I cannot praise them enough. The manager stayed with us until her body was removed.

Everyone who has been in contact with my mum has treated her so nicely. She has been treated like a family member. They have always accommodated changes at short notice, they have handled emergency situations extremely well and kept me informed of any developments. Their log book is particularly helpful to me. They've always been there when mum needed a doctors visit and liaised well with Social Services. I couldn't have wished for a better service.

My husband and I are extremely satisfied with all the care, support and overall standard we have received from Heritage Care at Home. The carers are always very professional and treat my husband with care and dignity. They are always punctual and cannot do enough for him. They listen to me if I am at all worried about my husband and give me good advice on what to do. I would readily recommend them highly to anyone who needs care at home.

Thank you so much for the wonderful care you provided for my mother. Your dedicated and utterly reliable staff not only enabled her to stay safely at home but also provided thoughtful and cheerful daily companionship, which in several cases developed into a genuine friendship. She will miss you.

We have carers from Heritage Care at Home Ltd to assist our "live in" carer. They work well together, are pleasant and kind at all times to the client. We look forward to and enjoy their visits. They are well trained, competent and caring, treating each client as special.

I am very happy with the care my Mum has from heritage care at home. The carers are excellent in the way they treat my Mum as though it was their own mother or grandma. They instantly call me if they feel there is a problem, or I need to call a Doctor. My Mum thinks those who care for her are friends. This has been the best type of care of rmy Mum at her home. The main reason for her care was to do with her taking her medication at the right time, which has been resolved by the loving care of those who go.

The review for my sister was very good and the carers very good and go above their duty on some tasks.

That was one request we asked for and thankfully Heritage agreed to this. Having the same carers (where possible) means both the cared for and carer know each other's requirements.

Heritage Care at Home provides an excellent service especially to the housebound.

Every single carer is so friendly and helpful. It will be 4 years in December. Mum was so pleased her face lit up. I would really recommend you.

The end of life care provided by your staff for my wife was beyond praise. Thank you.

The service provided was of the highest order throughout my wife's ordeal. The team had good medical know-how which is essential. I would like to extend my thanks to all the medical staff involved great teamwork does work.

I have met a few of the carers and found them very fr8iendly and very helpful. Often there was a miscommunication of starting times which the client wasn't told of so it affected her mood, so it is very helpful to have an open communication so the client is well informed. Also, client likes to see the same carer if possible. I see that it makes them feel safe and happy, less effort to see same carer all the time. Overall positive feedback to all the carers, thay have been fantastic. Well done all.

I would like to thank you all for the wonderful care you gave my husband, who was receiving end of life care. You were so compassionate and treated my husband with such dignity. Also, the support you gave to myself and family, we wouldn't have got through those final days without you.

Heritage Care at Home are excellent! From the moment I picked up the phone to speak to the team, I felt an enormous wave of relief as they thought the same way as me about caring for my mother. Their attention and care is superb - nothing is too much trouble for them. They not only provide care, but they will do shopping, cleaning and many other services too. The staff love their job and they look after my mother as if she were their mother. It feels like a family.

I cannot thank the Director and her care team enough. The way that they cared for my uncle was truely amazing. Also they supported myself with words of assurance, and support that gave me the strength to see me through a very bad and emotional time, For me personally, it made all the difference, between being able to get through or not. My sincere heart felt thanks and best wishes to them all.