Heritage Care at Home Ltd
259 London Road South, Kirkley, Lowestoft, Suffolk NR33 0DS

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Care Provided by Heritage Care at Home Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Owner
- Heritage Care at Home Ltd
- Private Owned
Person in charge
- Karen Jefferson (Director)
Heritage Care at Home Ltd Reviews (101)
Over all time Heritage Care at Home Ltd has 101 reviews.
I have been very pleased with the care provided by Heritage Care since they started visiting me in February 2021. The individual carers are kind, friendly and helpful. I am also informed who will be visiting me on which days and usually have the same carers on certain days.
Always willing to be of any assistance. The carers are kind and relate any problems immediately.
Heritage are amazing. We recently changed care agencies and don't have any regrets. My uncle is so happy is given a home-cooked meal, daily walk, great conversation and is treated with respect. We live three hours away, so rely heavily on Heritage. The team are lovely and we receive 'real time' updates and nothing is too much trouble. Thank you.
It was a comfort knowing the carers were going into the home every morning and making sure client was up, dressed and OK. They were always friendly and caring and the client trusted them and had faith in them. She saw them as a friend and loved their company. Thank you all for your help and kindness.
I have nothing but praise for the service and help we have received, also for the politeness of the staff, especially during these difficult times.
Always punctual to visits, they see to both the client and the wife of the client (who has found the transition and deterioration difficult) when they visit. The carers are attentive and do what is required in the best interest of the client. The carers adhere to the guidelines of the recent changes in health and safety for both staff and clients and don't let this interrupt their caring nature and work. We give thanks to all the staff at your wonderful agency for the care they have given in the recent change in our loving relative's life.
Although the senior staff and carers show the company is run with attention and service in the patient's welfare.
Always lovely ladies who can't do enough to help.
I found your care second to none. The friendly way your staff treat my husband with respect and kindness is wonderful to witness. I am so pleased we found you all.
I am very happy with my level of care.
Very reluctant to have 'strangers' in my house but reluctantly agreed help was needed. I was matched personality-wise and have got along very well since. Thank you.
We are so pleased that you took that big step. Thank you.
Very efficient friendly staff providing a very good service.
I am extremely happy with this care company and the carers they go above and beyond to help me feel safe and they're a very professional company. So I thank you to Heritage Care at Home.
It's now time for my mother to go into residential care but Heritage Care at Home has made it possible for her to remain at home until now.
So caring to my mother who was bed-bound. Her dignity was respected at all times. She felt so safe with them. If it hadn't been for Heritage Care at Home I would not have been able to cope by myself. Thank you to everyone from the bottom of my heart.
These carers are very good and friendly.
Flawless care - five-star care. Carers always on time and can't do enough to help me. My main carer is particularly helpful and goes above and beyond her duties.
I have been more than impressed and supported by the service I have received from Heritage. My mother has needed increasing care the past few weeks and the support which has been given I cannot put into words. Without the team from Heritage, both my Mum and myself/family would have not coped very well at all. I am so grateful how they have accommodated every need, even last minute requests. Thank you - thoroughly recommended.
This is my first experience of home care and part from a few teething problems I have been happy with the care. Mum seems to like the carers, and they have put up with my presence over the last few weeks very well!
Carers are very respectful, caring and I've seen a change in my friend's happiness and overall quality of life. Would definitely reccommend Heritage Care at Home Ltd.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 February 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Heritage Care at Home Ltd.
Awards / Recognitions (8)
- Recipient: Heritage Care at Home LtdDate: Wednesday 31 May 2023
- Recipient: Heritage Care at Home LtdDate: Saturday 29 Jun 2019
- Recipient: Heritage Care at Home LtdDate: Wednesday 25 Jul 2018
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Heritage Care at Home Ltd
How many Carers does Heritage Care at Home Ltd employ?
Heritage Care at Home Ltd employs 20 carers.
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