Heritage Care at Home Ltd

259 London Road South, Kirkley, Lowestoft NR33 0DS
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8.0 101 Reviews
  • Heritage Care at Home Ltd, Lowestoft
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Heritage Care at Home Ltd

Person in charge

  • Karen Jefferson (Director)
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Heritage Care at Home Ltd Reviews (101)

8.0

Heritage Care at Home Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Heritage Care at Home Ltd has 101 reviews.

Overall Experience
  • 92
  • 9
  • 0
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Date Published
  • 101
  • 0
  • 0
  • 1
  • 100
Reviewer Connection to Heritage Care at Home Ltd
  • 30
  • 29
  • 13
  • 8
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 21-40
Review from Thelma R (Client) assisted by family/friend published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care provided by Heritage Care since they started visiting me in February 2021. The individual carers are kind, friendly and helpful. I am also informed who will be visiting me on which days and usually have the same carers on certain days.
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Review from S F (Daughter of Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always willing to be of any assistance. The carers are kind and relate any problems immediately.
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Review from Julie M (Niece of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heritage are amazing. We recently changed care agencies and don't have any regrets. My uncle is so happy is given a home-cooked meal, daily walk, great conversation and is treated with respect. We live three hours away, so rely heavily on Heritage. The team are lovely and we receive 'real time' updates
and nothing is too much trouble. Thank you.
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Review from E U (Daughter of Client) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a comfort knowing the carers were going into the home every morning and making sure client was up, dressed and OK. They were always friendly and caring and the client trusted them and had faith in them. She saw them as a friend and loved their company. Thank you all for your help and kindness.
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Review from Eileen M (Wife of Client) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the service and help we have received, also for the politeness of the staff, especially during these difficult times.
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Review from R S (Granddaughter of Client) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always punctual to visits, they see to both the client and the wife of the client (who has found the transition and deterioration difficult) when they visit. The carers are attentive and do what is required in the best interest of the client. The carers adhere to the guidelines of the recent changes
in health and safety for both staff and clients and don't let this interrupt their caring nature and work. We give thanks to all the staff at your wonderful agency for the care they have given in the recent change in our loving relative's life.
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Review from Derek W (Client) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The assistance to the person (client) overall good. The carer, in the main, shows an interest in doing the best for the client with kindness.
Although the senior staff and carers show the company is run with attention and service in the patient's welfare.
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Review from J S (Wife of Client) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always lovely ladies who can't do enough to help.
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Review from G H (Wife of Client) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found your care second to none. The friendly way your staff treat my husband with respect and kindness is wonderful to witness. I am so pleased we found you all.
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Review from B S (Client) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my level of care.
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Review from M B (Client) assisted by family/friend published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reluctant to have 'strangers' in my house but reluctantly agreed help was needed. I was matched personality-wise and have got along very well since. Thank you.
Reply from Pat Smith, Director at Heritage Care at Home Ltd

We are so pleased that you took that big step. Thank you.

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Review from T V (Daughter of Client) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very efficient friendly staff providing a very good service.
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Review from N S (Client) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with this care company and the carers they go above and beyond to help me feel safe and they're a very professional company. So I thank you to Heritage Care at Home.
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Review from A W (Son of Client) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received care from Heritage Care at Home for the past two and a half years. At first, there was one half hour visit to change an Alzheimer's patch. Now there are three visits a day as my mother's condition has got worse. Heritage Care at Home have always treated my mother compassionately
and with thorough professionalism. They have always kept me in the 'loop'.
It's now time for my mother to go into residential care but Heritage Care at Home has made it possible for her to remain at home until now.
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Review from Sara B (Daughter of Client) published on 2 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So caring to my mother who was bed-bound. Her dignity was respected at all times. She felt so safe with them. If it hadn't been for Heritage Care at Home I would not have been able to cope by myself. Thank you to everyone from the bottom of my heart.
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Review from J B (Husband of Client) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These carers are very good and friendly.
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Review from Brian S (Client) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Flawless care - five-star care. Carers always on time and can't do enough to help me. My main carer is particularly helpful and goes above and beyond her duties.
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Review from C H (Daughter of Client) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been more than impressed and supported by the service I have received from Heritage. My mother has needed increasing care the past few weeks and the support which has been given I cannot put into words. Without the team from Heritage, both my Mum and myself/family would have not coped very well
at all. I am so grateful how they have accommodated every need, even last minute requests. Thank you - thoroughly recommended.
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Review from A B (Daughter of Client) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first experience of home care and part from a few teething problems I have been happy with the care. Mum seems to like the carers, and they have put up with my presence over the last few weeks very well!
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Review from Yadhavi K (Friend of Client) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are very respectful, caring and I've seen a change in my friend's happiness and overall quality of life. Would definitely reccommend Heritage Care at Home Ltd.
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heritage Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heritage Care at Home Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Care at Home Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (0)

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