Heritage Care at Home Ltd

Leiston Enterprise Centre, Eastlands Road, Leiston IP16 4US

Heritage Care at Home Ltd
Heritage Care at Home Ltd

Heritage Care at Home Ltd provide a small, independent and dedicated home care service, delivering person-centred care and support to those in need.

Staff at Heritage Care at Home recognise how important it is for clients to remain in their own homes and be independent. Service users are supported by short and long-term care packages, while staff attend to their every need. Care staff are also able to offer more permanent care options and palliative care.

Heritage Care at Home's small and dedicated team aim to deliver a high standard of care in a manner which promotes each client's dignity, integrity and their right to personal choice.

Clients can receive help and support with personal care, meal preparation, domestic housekeeping, medication supervision, shopping, as well as being supported when attending appointments.

Owner : Heritage Care at Home Ltd

Person in charge: Karen Jefferson (Director)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 20

Latest Care Quality Commission* Report on Heritage Care at Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Heritage Care at Home Ltd has a Review Score of 9.9 (9.939)

The Review Score of 9.9 (maximum of 10) for Heritage Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Heritage Care at Home Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.939 for Heritage Care at Home Ltd is calculated as follows: ( (107 Excellents x 5) + (7 Goods x 4) ) ÷ 114 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Heritage Care at Home Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heritage Care at Home Ltd?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heritage Care at Home Ltd

  • Client / Service User
    8
  • Daughter of Client/Service User
    8
  • Granddaughter of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

Heritage Care at Home provided an excellent level of personal care for my mum. Herigate endeavour to send the same few carers where possible and mum was treated with dignity and understanding at all times by all the carers.

If unusually the carer was going to be late my mum was informed by phone and if as on one occasion, the carer couldn't come because she was waiting for an ambulance with a lady who had fallen in the night, another carer was sent. It gave me great confidence to know that if my mum was found in a similar situation, she would not be abandoned.

I would not hesitate to recommend this care provider.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found them to take their caring very seriously. All the staff are attentive and any concerns are dealt with quickly. My initial concern when having carers was that we would get a different one every week.
HCH have made sure we always (as is humanly possible) have the same carer.
As dementia is involved I wanted to be sure as few people as possible had to be got used to. They have very high standards and am relieved that we were allocated Heritage Care at Home.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Day and night is the difference between Heritage Care at Home Ltd and the previous caring company which we assumed were "run of the mill standard care". We are just so thankful that you were recommended to us. Your people are first class carers in every sense of the word. Many thanks.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The two carers my parents have had have been polite, professional, friendly and most efficient.
They understand the need to be discreet where necessary and have earned my parent's trust where washing is concerned.
The carers are always prompt and very smart.
Meals are always either cooked or heated up according to my parent's wishes and the kitchen left clean and tidy.
I am extremely grateful to the carers and office staff at Heritage Care at Home.
This is our first experience of care in the home and I cannot fault it.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We found all the carers are excellent. Very professional, getting on with the job while chatting. Cannot find fault at all. Very satisfied.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mum looks forward to seeing the carers coming in to see her every day. Every carer who comes in for her care is so kind to her and she really enjoys having a laugh with them. If it wasn't for Heritage Healthcare, I wouldn't be able to have come home from hospital when I did. Mum wouldn't manage to have a bath if no one from the lovely caring team came for her personal care. We would always recommend Heritage Care to other people.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

It would be difficult to live at home without my carers. They look after me very well and I look forward to seeing them. Nothing is too much trouble.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Heritage Care at Home came to visit my nanny and provided her with much needed support she required when she was struggling. Everyone in the company has a positive attitude and are always willing to go that extra mile.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Pat Smith, Manager at Heritage Care at Home Ltd responded to this review on 04 Aug 2016:

Glad to have been of help at a difficult time.

Heritage Care got to know mum very well. They communicated very well with us, frequently went the 'extra mile' and supported us too through difficult times. They couldn't have tried any harder to make things work and keep her at home with her pets as she wanted. A very good personal service and kind staff.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Extremely helpful and very efficient. Heritage Care is run by lovely people with carers who have boundless patience and kindness. They helped give dignity to my Mother at the end of her life.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Without Heritage Care's amazing carers my mother would not be able to stay in her own home. They are 100% professional, kind, competent and always prepared to "go the extra mile!" to make sure her life is as comfortable as possible. Communication is excellent and I cannot praise Heritage Care at home highly enough. I have total confidence in them.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I found all of the care team extremely good and kind. They all listened to me when I told them my worries. The people on the phone understood me and were very kind. I had help when I was in need of it. They understood when friends came to stay or to take me out. One could not wish for a better team. When I fell they all understood me going to another home for 3 weeks. Also when I was told I'd be better in another home. I can't thank every one, as I don't know where they all live but thanks to you all.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have received care from this agency for over three years, it is a good local agency with a small team of trained carers. Since requiring 4 visits a day, with doubles for morning and evening, I have relied on a degree of flexibility to let me and/or my husband go out (concerts, cinemas, classes, meetings, meals etc). The agency goes out of it's way to assist me to live as independent a life as possible. Care on return from 2 hospital stays in the past year has been exemplary.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Karen Jefferson, Director at Heritage Care at Home Ltd responded to this review on 21 Jul 2016:

At HCH we try to be as flexible as possible this is due to the fantastic team of care assistants we have working.

Wonderfully professional, friendly and kind care. I couldn't possibly do without my lovely carers - they look after me very well and make my day.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My family used Heritage Care at Home for several years, starting with just brief visits, building up to four times a day. It was very challenging for all of us in that my Mum was fiercely independent and determined not to accept help. Over three years the situation deteriorated with the difficulties of advancing dementia. The managers and staff at HCaH were wonderful and went way beyond their remit to try and overcome the daily challenges, making sure Mum was cared for properly. The key thing is that they actually care; it's not just a word, it's what they do. Because they care, they have gone out of their way to give as much support as they can and work with family, patient and authorities to make it all fit together in sometimes very difficult circumstances. They are a fabulous group of people, not just a care company.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Pat Smith, Manager at Heritage Care at Home Ltd responded to this review on 19 Jul 2016:

It was a pleasure to care for Mrs S albeit challenging. Her family were a great support to both her and us it was great to work as a team. She is talked of often and greatly missed.

My mother has dementia and her care plan is tailored to meet her needs and choices. The carers are always patient and give her time allowing her to be independent.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers are first class and always prepared to go the extra mile. I always feel I am being treated with dignity and respect. They are more like friends than carers! Management are careful to listen to my requirements and supply the right level of care.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I think the care is very good. I have a good relationship with all my carers. Always ready to help with anything, always ask if there is anything else I want or can help with before they go.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good in all ways.

How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

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