Heritage Care at Home Ltd

I have found them to take their caring very seriously. All the staff are attentive and any concerns are dealt with quickly. My initial concern when having carers was that we would get a different one every week.
HCH have made sure we always (as is humanly possible) have the same carer.
As dementia is involved I wanted to be sure as few people as possible had to be got used to. They have very high standards and am relieved that we were allocated Heritage Care at Home.

Day and night is the difference between Heritage Care at Home Ltd and the previous caring company which we assumed were "run of the mill standard care". We are just so thankful that you were recommended to us. Your people are first class carers in every sense of the word. Many thanks.

The two carers my parents have had have been polite, professional, friendly and most efficient.
They understand the need to be discreet where necessary and have earned my parent's trust where washing is concerned.
The carers are always prompt and very smart.
Meals are always either cooked or heated up according to my parent's wishes and the kitchen left clean and tidy.
I am extremely grateful to the carers and office staff at Heritage Care at Home.
This is our first experience of care in the home and I cannot fault it.

We found all the carers are excellent. Very professional, getting on with the job while chatting. Cannot find fault at all. Very satisfied.

My mum looks forward to seeing the carers coming in to see her every day. Every carer who comes in for her care is so kind to her and she really enjoys having a laugh with them. If it wasn't for Heritage Healthcare, I wouldn't be able to have come home from hospital when I did. Mum wouldn't manage to have a bath if no one from the lovely caring team came for her personal care. We would always recommend Heritage Care to other people.

It would be difficult to live at home without my carers. They look after me very well and I look forward to seeing them. Nothing is too much trouble.

Heritage Care at Home came to visit my nanny and provided her with much needed support she required when she was struggling. Everyone in the company has a positive attitude and are always willing to go that extra mile.

Heritage Care got to know mum very well. They communicated very well with us, frequently went the 'extra mile' and supported us too through difficult times. They couldn't have tried any harder to make things work and keep her at home with her pets as she wanted. A very good personal service and kind staff.

Extremely helpful and very efficient. Heritage Care is run by lovely people with carers who have boundless patience and kindness. They helped give dignity to my Mother at the end of her life.

Without Heritage Care's amazing carers my mother would not be able to stay in her own home. They are 100% professional, kind, competent and always prepared to "go the extra mile!" to make sure her life is as comfortable as possible. Communication is excellent and I cannot praise Heritage Care at home highly enough. I have total confidence in them.

I found all of the care team extremely good and kind. They all listened to me when I told them my worries. The people on the phone understood me and were very kind. I had help when I was in need of it. They understood when friends came to stay or to take me out. One could not wish for a better team. When I fell they all understood me going to another home for 3 weeks. Also when I was told I'd be better in another home. I can't thank every one, as I don't know where they all live but thanks to you all.

I have received care from this agency for over three years, it is a good local agency with a small team of trained carers. Since requiring 4 visits a day, with doubles for morning and evening, I have relied on a degree of flexibility to let me and/or my husband go out (concerts, cinemas, classes, meetings, meals etc). The agency goes out of it's way to assist me to live as independent a life as possible. Care on return from 2 hospital stays in the past year has been exemplary.

Wonderfully professional, friendly and kind care. I couldn't possibly do without my lovely carers - they look after me very well and make my day.

My family used Heritage Care at Home for several years, starting with just brief visits, building up to four times a day. It was very challenging for all of us in that my Mum was fiercely independent and determined not to accept help. Over three years the situation deteriorated with the difficulties of advancing dementia. The managers and staff at HCaH were wonderful and went way beyond their remit to try and overcome the daily challenges, making sure Mum was cared for properly. The key thing is that they actually care; it's not just a word, it's what they do. Because they care, they have gone out of their way to give as much support as they can and work with family, patient and authorities to make it all fit together in sometimes very difficult circumstances. They are a fabulous group of people, not just a care company.

My mother has dementia and her care plan is tailored to meet her needs and choices. The carers are always patient and give her time allowing her to be independent.

The carers are first class and always prepared to go the extra mile. I always feel I am being treated with dignity and respect. They are more like friends than carers! Management are careful to listen to my requirements and supply the right level of care.

I think the care is very good. I have a good relationship with all my carers. Always ready to help with anything, always ask if there is anything else I want or can help with before they go.

Very good in all ways.