Riverside Business Centre, 1 Riverside Road, Lowestoft NR33 0TQ
Heritage Care at Home Ltd provide a small, independent and dedicated home care service, delivering person-centred care and support to those in need.
Staff at Heritage Care at Home recognise how important it is for clients to remain in their own homes and be independent. Service users are supported by short and long-term care packages, while staff attend to their every need. Care staff are also able to offer more permanent care options and palliative care.
Heritage Care at Home's small and dedicated team aim to deliver a high standard of care in a manner which promotes each client's dignity, integrity and their right to personal choice.
Clients can receive help and support with personal care, meal preparation, domestic housekeeping, medication supervision, shopping, as well as being supported when attending appointments.
Owner : Heritage Care at Home Ltd
Person in charge: Karen Jefferson (Director)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 20
Latest Care Quality Commission* Report on Heritage Care at Home Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Heritage Care at Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Heritage Care at Home Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.902 for Heritage Care at Home Ltd is calculated as follows: ( (212 Excellents x 5) + (23 Goods x 4) ) ÷ 235 Ratings = 4.902
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Heritage Care at Home Ltd is based on 25 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heritage Care at Home Ltd has a Review Score of 9.9 (9.902) from 40 Reviews
Review submitted from a Postal Card by Lorraine B (Relative of Resident) on Wednesday 21 March 2018. Relates to March 2018.
Excellent standard of care. Staff all very friendly and helpful. Staff supportive of the families and most importantly incredibly caring towards my grandparent's.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Barbara C (Client) on Monday 12 March 2018. Relates to February 2018.
I have found all the girls who have come to assist me to be cheerful, friendly and have the ability to make me feel more comfortable, even embarrassing situations (for me). They go about their job very nicely indeed! I find the social side of the carer to be of more importance to them anything and they mix the caring and social sides of their jobs with great success. I highly recommend this care provider.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by J D (Daughter-in-law of Client) on Monday 19 February 2018. Relates to January 2018.
I cannot praise Heritage Care at Home Ltd enough. The carers treat mum so well. Not only with her personal care, they respect her and her needs. They are always cheerful and willing to do extra if necessary. The management and admin are always helpful and I know that they are there if I need help.
I cannot recommend and thank all at Heritage Care at Home enough for all they do for mum and our family.
By looking after mum so well they have taken a big worry off our shoulders.
We left a previous care agency for Heritage the best move ever.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Angela H (Daughter of Client) on Friday 16 February 2018. Relates to January 2018.
Both mum and dad are very happy with the carers and get on really well with them all. Nothing is any trouble.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by R C (Husband of Client) on Friday 16 February 2018. Relates to January 2018.
The carer was able to get my wife to wash, shower and clean her teeth. I found them kind and very helpful.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Janet D (Wife of Client) on Friday 16 February 2018. Relates to January 2018.
Assitance and support the team have given is much more than we expected! Ten out of Ten. My wife and I call them The "A" Team
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by A F (Client) on Friday 16 February 2018. Relates to January 2018.
You are doing a great job so keep it up. I wish you a happy new year and all your carers
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Gill V (Daughter of Client) on Friday 16 February 2018. Relates to August 2017.
My mother was privileged to be cared for at home by Heritage Care at Home Ltd for three years until she went into a nursing home for 24-hour care. Her carers were wonderful, loved professional and developed with her just the relationship she needed. Heritage Care at Home Ltd never let her down and the company supported me too. They are simply fantastic and looked after my mother to the highest standard.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by V M (Daughter of Client) on Thursday 15 February 2018. Relates to February 2018.
The complete team from management to carers are well mannered, keen to please and be of assistance. They really care for their client.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by T M (Granddaughter of Client) on Wednesday 14 February 2018. Relates to January 2018.
Heritage Care at Home look after my grandmother, they always strive to give my grandmother anything she needs. They often go above and beyond to ensure she can stay in her home for as long as it is safe to do so. Such a wonderful care provider. As a family, we cannot thank them enough.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Margaret B (Client) on Wednesday 14 February 2018. Relates to January 2018.
I can not fault Heritage Care at Home. My care has been a high standard. I highly recommend this company to my family and friends.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Greta C (Daughter-in-law of Client) on Wednesday 14 February 2018. Relates to January 2018.
Thank you for all you did to enable my father-in-law to stay in his own home! This allowed me to step away from several tasks and needs leaving me to help in other ways. He looked forward to your visits and enjoyed chatting and could remember you all by name. We were always assured by the fact that you are a local agency and local people being sourced for his care. This made us feel secure that the support we had 3 times daily was not too far away!
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by T J H (Client) on Wednesday 14 February 2018. Relates to January 2018.
We have found Heritage Care at Home to be, in a word, wonderful in every way. The liaison between the employers and their staff is excellent, each one speaks highly of the other and there is a great deal of respect between the two. We think this is important and shows in the standard of care that we receive. We would recommend to our friends, neighbours and indeed anyone we knew was in need of help.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Beverley W (Daughter of Client) on Wednesday 14 February 2018. Relates to January 2018.
I feel that the care my mother has received has been of the highest quality. All the girls are very kind and empathetic and have formed good relationships with my mother which is wonderful for her and very reassuring to us as a family. When my mother was poorly the girls were very professional and acted quickly to ensure the best care.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by J M (Son of Client) on Wednesday 14 February 2018. Relates to January 2018.
For the two years before his death, my father was looked after in his home very competently with care and dignity by this company. There was good communication between the company and family.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Pamela M (Wife of Client) on Wednesday 14 February 2018. Relates to January 2018.
Very efficiently run. Carers are kind and patient. We always look forward to his or her visits, most helpful and polite.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by B S (Client) on Wednesday 14 February 2018. Relates to January 2018.
I am very happy and satisfied with my treatment.
This agency has been excellent - no complaints.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Terence F (Husband of Client) on Wednesday 14 February 2018. Relates to January 2018.
Having had the "services" of two other care companies in the past we feel we are qualified to have an opinion to compare.
The service we are now receiving from Heritage Care at Home is far superior. We also appreciate that from time to time our personal programmes have to change for various reasons and Heritage Care at Home always try to be accommodating with our time changes/requirements.
One final point, Heritage Care at Home staff are always polite, courteous and obviously hand-picked - 1st class.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by J D (Daughter of Client) on Thursday 8 February 2018. Relates to January 2018.
I first had Heritage home care in April 2017 to assist me with taking medication. In October 2017 I was rushed to hospital with an Abdominal Aortic Aneurysm, (at 98 years old this was not good) on my return home I needed a lot more care four times a day.
The care I received was first class the carers were always pleasant and could not do enough for me. I looked forward to the visits.
When my daughter-in-law rang the office with any queries they were friendly and very supportive.
Unfortunately, in early January my frailty worsened and I had to have 24hr care. The whole organisation is friendly and very well run.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by C W (Client) on Thursday 8 February 2018. Relates to September 2017.
I am a private client. At present, I do not need personal care as such. My two daughters live miles away one overseas and they want to reassure themselves that at 96 I have at least one caller every day. It would not be good value for money if the carers I have had had not been prepared to do anything that I felt needed doing from filling up the water in the bird bath to cleaning the filter in my washing machine. These are the row things I find very difficult to do and mind about
How likely would you be to recommend Heritage Care at Home Ltd? Likely
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Review submitted from a Postal Card by J P (Client) on Thursday 8 February 2018. Relates to January 2018.
The service is regular and considerate and most importantly flexible.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Edwina W (Client) on Thursday 8 February 2018. Relates to December 2017.
Very satisfactory had to change because of circumstances regretfully.
How likely would you be to recommend Heritage Care at Home Ltd? Likely
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Review submitted from a Website Submission by Stu B (Son of Client) on Saturday 13 January 2018. Relates to January 2018.
1st class care for my mother who has dementia amongst other things. Her carers are more like friends which is essential for Mum. Always treated with respect and dignity but also willing to chat and laugh. Management is always on hand to talk about any problems or for advice and are friendly but professional.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Janice S (Daughter of Client) on Tuesday 14 November 2017. Relates to November 2017.
Heritage Care at Home provided an excellent level of personal care for my mum. Herigate endeavour to send the same few carers where possible and mum was treated with dignity and understanding at all times by all the carers.
If unusually the carer was going to be late my mum was informed by phone and if as on one occasion, the carer couldn't come because she was waiting for an ambulance with a lady who had fallen in the night, another carer was sent. It gave me great confidence to know that if my mum was found in a similar situation, she would not be abandoned.
I would not hesitate to recommend this care provider.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by J C (Daughter of Client) on Tuesday 19 September 2017. Relates to June 2017.
I have found them to take their caring very seriously. All the staff are attentive and any concerns are dealt with quickly. My initial concern when having carers was that we would get a different one every week.
HCH have made sure we always (as is humanly possible) have the same carer.
As dementia is involved I wanted to be sure as few people as possible had to be got used to. They have very high standards and am relieved that we were allocated Heritage Care at Home.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Agathoniki F (Client) on Tuesday 25 April 2017. Relates to April 2017.
Day and night is the difference between Heritage Care at Home Ltd and the previous caring company which we assumed were "run of the mill standard care". We are just so thankful that you were recommended to us. Your people are first class carers in every sense of the word. Many thanks.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by F P (Daughter of Client) on Friday 3 March 2017. Relates to February 2017.
The two carers my parents have had have been polite, professional, friendly and most efficient.
They understand the need to be discreet where necessary and have earned my parent's trust where washing is concerned.
The carers are always prompt and very smart.
Meals are always either cooked or heated up according to my parent's wishes and the kitchen left clean and tidy.
I am extremely grateful to the carers and office staff at Heritage Care at Home.
This is our first experience of care in the home and I cannot fault it.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by David F (Client) on Tuesday 31 January 2017. Relates to January 2017.
We found all the carers are excellent. Very professional, getting on with the job while chatting. Cannot find fault at all. Very satisfied.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by C T (Daughter of Client) on Monday 12 December 2016. Relates to November 2016.
My mum looks forward to seeing the carers coming in to see her every day. Every carer who comes in for her care is so kind to her and she really enjoys having a laugh with them. If it wasn't for Heritage Healthcare, I wouldn't be able to have come home from hospital when I did. Mum wouldn't manage to have a bath if no one from the lovely caring team came for her personal care. We would always recommend Heritage Care to other people.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by K B (Client) on Tuesday 6 December 2016. Relates to November 2016.
It would be difficult to live at home without my carers. They look after me very well and I look forward to seeing them. Nothing is too much trouble.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Sue H (Daughter of Client) on Tuesday 2 August 2016. Relates to July 2016.
Heritage Care got to know mum very well. They communicated very well with us, frequently went the 'extra mile' and supported us too through difficult times. They couldn't have tried any harder to make things work and keep her at home with her pets as she wanted. A very good personal service and kind staff.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by J H (Daughter of Client) on Tuesday 2 August 2016. Relates to July 2016.
Extremely helpful and very efficient. Heritage Care is run by lovely people with carers who have boundless patience and kindness. They helped give dignity to my Mother at the end of her life.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Flossie B (Client) on Friday 29 July 2016. Relates to June 2016.
I found all of the care team extremely good and kind. They all listened to me when I told them my worries. The people on the phone understood me and were very kind. I had help when I was in need of it. They understood when friends came to stay or to take me out. One could not wish for a better team. When I fell they all understood me going to another home for 3 weeks. Also when I was told I'd be better in another home. I can't thank every one, as I don't know where they all live but thanks to you all.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Liz G (Client) on Thursday 21 July 2016. Relates to July 2016.
I have received care from this agency for over three years, it is a good local agency with a small team of trained carers. Since requiring 4 visits a day, with doubles for morning and evening, I have relied on a degree of flexibility to let me and/or my husband go out (concerts, cinemas, classes, meetings, meals etc). The agency goes out of it's way to assist me to live as independent a life as possible. Care on return from 2 hospital stays in the past year has been exemplary.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Karen Jefferson, Director at Heritage Care at Home Ltd responded to this review on 21 Jul 2016:
At HCH we try to be as flexible as possible this is due to the fantastic team of care assistants we have working.
Review submitted from a Postal Card by Joan A (Client) on Thursday 21 July 2016. Relates to June 2016.
Wonderfully professional, friendly and kind care. I couldn't possibly do without my lovely carers - they look after me very well and make my day.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Website Submission by Tony S (Son of Client) on Sunday 17 July 2016. Relates to August 2015.
My family used Heritage Care at Home for several years, starting with just brief visits, building up to four times a day. It was very challenging for all of us in that my Mum was fiercely independent and determined not to accept help. Over three years the situation deteriorated with the difficulties of advancing dementia. The managers and staff at HCaH were wonderful and went way beyond their remit to try and overcome the daily challenges, making sure Mum was cared for properly. The key thing is that they actually care; it's not just a word, it's what they do. Because they care, they have gone out of their way to give as much support as they can and work with family, patient and authorities to make it all fit together in sometimes very difficult circumstances. They are a fabulous group of people, not just a care company.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Pat Smith, Manager at Heritage Care at Home Ltd responded to this review on 19 Jul 2016:
It was a pleasure to care for Mrs S albeit challenging. Her family were a great support to both her and us it was great to work as a team. She is talked of often and greatly missed.
Review submitted from a Postal Card by Mary S (Daughter of Client) on Friday 15 July 2016. Relates to May 2016.
My mother has dementia and her care plan is tailored to meet her needs and choices. The carers are always patient and give her time allowing her to be independent.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Website Submission by Joan B (Client) on Monday 11 July 2016. Relates to July 2016.
The carers are first class and always prepared to go the extra mile. I always feel I am being treated with dignity and respect. They are more like friends than carers! Management are careful to listen to my requirements and supply the right level of care.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by V C (Client) on Thursday 7 July 2016. Relates to June 2016.
I think the care is very good. I have a good relationship with all my carers. Always ready to help with anything, always ask if there is anything else I want or can help with before they go.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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Review submitted from a Postal Card by Derrick M (Husband of Client) on Monday 4 July 2016. Relates to June 2016.
Very good in all ways.
How likely would you be to recommend Heritage Care at Home Ltd? Extremely Likely
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May 2017
Recipient: Heritage Care at Home Ltd
Date: Monday 01 May 2017
September 2016
February 2016
January 2015
Recipient: Heritage Care at Home Ltd
Date: Wednesday 21 Jan 2015