Review from Claire P (Daughter of Client) published on 19 November 2020
Submitted via Website • Report
Overall Experience1.0 out of 5
They were absolutely useless, having zero common sense. The first time they came they moved my mum's walker to the other side of the room which she needed to steady herself to get to the commode. She then fell on the floor cutting herself on the commode. If it wasn't for my dad's carers alerting us
to the fact that she was on the floor she would have lain there until morning, with a bad cut on her face. They also kept putting the heavy lid onto her commode which she could not lift, we ended up having to put a note up as they kept putting the phone and her tv controls on the other side of the room where she could not reach them, the control to the bed out of reach, they left the front door open. It was incredibly exasperating, we ended up doing most of the work ourselves in the end. We didn't even get a condolence off the carers or the agency when she died. I would not recommend them ever.
Reply from Memory Nyazika, Manager at Share The Care
Firstly we would like to send our condolence to your family on your mothers passing. We are sorry you felt that our service was useless and lacked common sense. We would have liked you to have made…read more
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