Bluebird Care Portsmouth

70 London Road, North End, Portsmouth PO2 0LN
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9.9 49 Reviews
  • Bluebird Care Portsmouth, Portsmouth
Bluebird Care (Portsmouth) provides care to people in their own home, allowing them to stay in familiar surroundings for as long as possible, without having to go into residential care.

They can provide anything from short, daily visits to 24-hour care, providing assistance with a range of domestic and personal tasks, including getting up and going to bed, preparing meals, accompanying to social events, personal care and medication.

Bluebird Care (Portsmouth) offers overnight care as well as live-in care for those who require support full-time. Respite care is also available to give a person’s usual carer a break.

The teams will provide person-centred care, according to your daily routine.

If your family lives afar, they can monitor your daily care notes from their mobile phones. With the Passystem, you can see whether the carer has come and what they did for your beloved. The teams will ensure that certain problems get spotted and reported back to the family and/or other care professionals. The team will advise when they think that the person is deteriorating and advise accordingly the next step.

They deliver more complex care as well. They support people with dementia, Parkinson's, Huntington's disease and people who suffer with long term illnesses or conditions.

They can manage most cases all the way to the end if that is the wish. The live in care team are people who will move in with the customer and stay with them for certain periods at the time to ensure a safe and secure environment.

Care Provided by Bluebird Care Portsmouth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.95 – £49.95
  • Weekly Live-in Care Fees: £1410 – £1610

Weekdays    Weekends    Bank Holidays
SINGLE CUSTOMERS          
Hour    £33.95     £37.95    £49.95
45 Mins £30.95     £33.95    £42.95
Half Hour £27.55     £30.55    £38.65
Sleep in £210.00    £225.00    £285.00
Waking Nights (Mon - Fri) -£235.00 Bank Holidays -£335.00
Waking nights (Sat & Sun) -£265.00    


Weekdays    Weekends    Bank Holidays
COUPLES         
Couples Hour    £41.35     £43.35    £54.95
Couples 45 min    £37.25     £39.05    £47.25


Live-in Care Rates

Intensity levels    Live in Charge Rates per week
Live-in Low    £1,393 13,
Live-in Medium    £1,470
Live-in High    £1,610
Live-in Respite (min 2 weeks)    £1,610
Live-in Couple    £1,610
Live-in Couple High    £1,855
Couples Respite Care (min 2 weeks) -£1,925
Bank Holidays £80 extra per day (save Christmas, Boxing and New Year’s Day)    
Christmas Day, Boxing Day & New Year’s Day - £100 extra per day

These prices are only a guideline, please contact Bluebird Care Portsmouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Sophie Emmess (Registered Care Manager)
9.9

Bluebird Care Portsmouth has a Review Score of 9.9 (9.885) out of 10, based on 13 reviews in the last 2 years.
Over all time Bluebird Care Portsmouth has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Bluebird Care Portsmouth
  • 18
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Total of 49, showing 21-40
Review from Lucy T (Daughter of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arranged for Bluebird Care to provide support for my dad a couple of months ago. He has had other agencies in the past and always complained they were rushing around and leaving early. This has never been an issue with Bluebird Care.
Bluebird Care has been brilliant, really responsive to my dad's
needs and has taken the time to make my dad see the benefit of them coming around. I highly recommend them.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your kind review. We hope to continue to deliver a high-care quality service.
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Review from J C (Client) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Very nice to deal with a local company which meets my needs.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
It is great to hear you are happy with our live-in care services. We hope to continue to support you satisfactorily.
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Review from Elizabeth C (Client) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased to be able to say that I have been very satisfied with the care provided so far. The carers have been professional, respectful and friendly. This has allowed us to build a positive and successful relationship which has inspired confidence in the service provided.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
It is always great to get such positive feedback, the manager and her team go beyond their call of duty to ensure that we execute what we promise.
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Review from Monica C (Client) published on 29 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Might I suggest that when a man is coming in, we could be advised? Friday was a very different day as I had two policemen here, but all was well. They did ask me if I was expecting a man to call, and I said no. They went outside to meet him - I'm sure he was surprised.
Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Portsmouth
In general, the teams do call if it is a change in the roster. We do send all our customer rosters, and you can check yourself if there is someone you do not know.
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Review from D P (Client) assisted by family/friend published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are always pleasant, cheerful and well-attired.
Consideration to details of need are excellent as is an appropriate and effective level of support in terms of advice.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for these kind words. Our teams often go above and beyond, and we hope to keep people longer in their own homes.
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Review from S T (Client) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service we get. Everybody who came has been very friendly and happy, always do a lot of what I need doing depending on their time, it's working out very well. We have people come at the weekend they can see if we need anything e.g medical they can call for us. Thanks to all
of the wonderful people and service.
Reply from Bluebird Care, Marketing at Bluebird Care Portsmouth
Thank you for your kind remarks, and we hope to continue our high standard of care.
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Review from Lorraine B (Daughter of Client) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would fully recommend Bluebird Care, they looked after my 86 year old mum in her own home for nearly 3 years, visiting 3 times a day. They gave me peace of mind as I live over an hour away and on a few occasions, they were able to be with my mum when she had a fall and waited for me to arrive. They
went over and beyond their care duties.
Reply from Bluebird Care, Marketing at Bluebird Care Portsmouth
Thank you for your kind comments. It is pleasing to hear you feel supported by our team.
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Review from Heidi L (Daughter of Client) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the Bluebird Care team highly enough. I only wish that I had begun using their services much sooner. Each and every carer that came on a daily basis were so kind and caring to my Mum. She called me each evening to ask me to attend the next session so I could meet them all (which kind
of defeated the purpose of them visiting her!!). I shall be singing their praises to all my friends, and recommend them highly. Nothing was ever too much trouble for them and I found the online access to Mums visits so helpful, it told me everything I needed to know. Mum is currently in a care home having some respite, as sadly I feel that is probably where she needs to be now on a permanent basis, but for anyone who can remain in their own home but just needs that bit of extra help - Bluebird Care are your people for sure!
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your review, that is so lovely to hear. We shall miss your mum and we hope she will settle. If she does not, you know where we are and we could support her with maybe live-in care. All…read more
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Review from Sandra M (Friend of Client) published on 22 November 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My friend has benefitted from the help of Bluebird live-in carers for nearly three years. This was great for him when he needed help around the home and help with his personal care. As his needs became more complex with age living at home was no longer appropriate. He was moved into a local care home.
For clients who want to stay at home and just need help Bluebird supplies an extremely valuable service.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your kind words. Your friend will be missed and we thank you for all your help with regards to the coordination of his care needs.
You were a great friend to him for all those years.
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Review from John S (Son of Client) published on 15 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Bluebird Care team involved with caring for my father, are very professional and efficient in their roles and responsibilities.
There have been minor issues specific to my father's needs, but in all such cases, as soon as such issues are raised with the care team, they are resolved very promptly.
One
of the most important aspects of the care package is that my father both accepts and welcomes the care he is receiving, and indeed, looks forward to the twice-daily visits.
The team are very polite to my father, and always seem to have the skill and compassion required to put him at ease if he ever gets stressed or worried about anything.
The Care package is very flexible, and permits adjustments sometimes necessary, if my father's routine changes, (i.e. he is visiting family for a few days etc.)
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your kind words. For us your feedback is important. Getting the care right, is always a difficult path with expectations of families and what we can do according to regulations from CQC.…read more
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Review from J D (Client) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Carers provide a very acceptable combination of a very human approach, long experience and great training.
Specialist care is a top feature for Bluebird Care would have no hesitation in recommending them.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your kind feedback. Our teams work hard to provide the best home care quality.
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Review from Robert B (Son of Client) published on 17 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm very pleased with the result of hiring Bluebird Care to provide a care service for my mother. My mother now remains in good spirits and is contented in her everyday life. The primary reason for hiring a care company was to ensure my mother remains in her "comfort zone" due to her Alzheimer’s and
Dementia conditions and not become agitated and/or unduly worried about her physical and mental state. Bluebird Care have kept my mother in her "comfort zone" by monitoring her medicine intake for both Alzheimer’s and Dementia and reviewing her general well-being.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your kind feedback. As a Managing Director, it is important to work with families so they can have quality time with their parents rather than all the time worrying. We hope to continue…read more
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Review from Bonnie W (Daughter of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with Bluebird. The carers are all professional, kind and helpful. Nothing is too much trouble. Dad and I feel very well supported by Bluebird.
My dad has benefited greatly from having Bluebird. It allows him to live in his own home despite his age and disabilities. He looks
forward to the carers’ visits, which have been especially important in lockdown as we don’t live locally.
Bluebird has given me peace of mind because I know that the carers will spot problems in advance and do not hesitate to take appropriate action.
The senior staff are all very approachable and friendly. I feel that I have someone on my side when things get a bit tricky.


The team are great at communicating with the family, as they know how important it is to work as a team.


I have no hesitation in recommending Bluebird.


Thank you, Bluebird, for all your hard work and support. You are doing a wonderful job.

Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your kind review. The team always go beyond their care of duty and it definitely benefits your dad. You can be assured he is looked after by our Portsmouth team.
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Review from Yvonne S (Daughter of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has benefitted greatly from the Bluebird Care Team. They make sure she gets up each morning, has a wash or shower, gets dressed, has a good breakfast and takes her medication. They have also taken her to a medical appointment when necessary. Most importantly they talk to my Mum which means that
she now has something to tell me every day when I speak to her. This has been fantastic during the 'lockdown' because she lives on her own and may not have spoken to anyone during the day. Face to face contact has been invaluable. My Mum really likes all the staff who visit her and has found them very caring, chatty and helpful.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you so much for these kind words. The team works hard to get it right for your mum and you as her daughter.
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Review from Lynn H (Wife of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies who have come to help my husband have been very patient and delivered great compassionate care. I am able to continue working because of the great support that they are providing as I don’t have to worry as much about what is happening at home.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
Thank you for your positive feedback. We hope to continue making a difference to you both in terms of support and care.
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Review from Lorraine W (Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird staff are so polite and caring. I get so lonely and when the carers turn up I cheer up so much as I have someone to talk to and they get on with the job. It's brilliant I'll never change Bluebird and I don't want any other carer now.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
It is very pleasing to get this positive feedback. All our staff are handpicked and selected on their care potential and compassion. We are pleased to get your praise and we hope to continue our…read more
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Review from Garry B (Son of Client) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers from Bluebird Care are brilliant, really good, really patient really kind. My parents are not the easiest people to look after they are very stuck in their ways. They do not think they need help but without the help from the carers and supervisors one or both of my parents would have
wound up in hospital again.
The Bluebird team are excellent and are allowing my parents to keep living independently. And allowing me to get back to work and not worry so much about my aged parents.
There is an app which allows me to see how my parents are doing every time the carers visit. Useful also for my brother who is not local to my parents.
Feel that with the Bluebird team in place I can now look after my parents better safe in the knowledge that medication is being taken and they are eating 3 meals a day.
The last couple of years could have been more comfortable for my parents and easier for me had I employed Bluebird earlier.
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Review from Nicola C (Daughter of Client) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for the flexible and efficient service provided in supporting us to look after mum. Whatever problem reared its head the Bluebird team were there to help us manage all the complexities of daily care.
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Review from Nick G (Son of Client) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bluebird Carers have always proved to be a skilful, thoughtful, caring and responsive group. Having dementia, my mother doesn't actually remember them individually, but she is always pleased to see them when they arrive, calling them her “blue angels”. What is more, she is confident in them and
happy to be in their care - as I live over 100 miles away this is enormously reassuring.
If any problem occurs I am immediately informed, and there has always proved to be an efficient communications system between the carers, the supervisors and myself - another essential confidence booster.
Mum's Bluebird carers are entirely responsible for her welfare, and almost her only contact with the outside world. The fact that she is happy, responsive and healthy is, for me, wonderful evidence of their success.
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Review from James A (Son of Client) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been very considerate and helpful in adapting to the changing care needs of my father and mother.
Reply from Bernadette Mills, Director at Bluebird Care Portsmouth
We are glad to see your mother in full recovery and we wish her and yourself the best in the future. You know where we are if you need any assistance.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Bluebird Care Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Bluebird Care Portsmouth is calculated as follows: ( (71 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Portsmouth is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (5)

Sophie

Sophie Emmess

Job Title: Registered Care Manager Joined: 2017

Sophie was keen to find a company that shared the values she herself stands for; compassion, looking after staff and working to provide excellent customer service. She was thrilled when she came across Bluebird Care Portsmouth. Sharing these beliefs and values, Bluebird Care provides bespoke care and ensures customers' needs are the number one priority.


Having been in the care industry for more than 10 years, by working in residential homes and support houses, Sophie has finally found her career path. She feels very much at home in domiciliary care, as well as being part of a devoted company and a passionate care team.

Sophie is a prime example of a Care Manager who has worked her way through the ranks. Originally a care coordinator, Care supervisor and then a business development officer, Sophie knows the care sector ins and outs. She is well respected by her staff and will ensure that your interest in care will be taken into account and respected. Sophie has QCF Level3 in Social health care and is now studying to complete her QCF level 5 in Health Care management.


In her spare time, Sophie enjoys running and challenging herself, completing courses like Tough Mudder. We are sure that if you put any challenge in front of Sophie, she would gladly accept and conquer.

Jade

Jade House

Job Title: Deputy Care Manager Joined: 2016

Jade is the first person you will meet when you choose Bluebird Care as your care provider. She is responsible for guiding you through the process of tailoring your care wishes and needs and she works very closely with our Care Assistants to ensure you get the best care possible. Jade has worked for Bluebird Care Portsmouth since 2016 as a Care Assistant but has since grown into our Care Supervisor in 2021.


Jade is extremely passionate about person-centred care and ensures each customer has a care plan tailored to their needs, which also enhances their personal ability and dignity.


When she's not working hard in our Portsmouth office, Jade enjoys spending time with her family and friends, cleaning like Mrs Hinch and winding down at home with her son.

Masen

Masen Naidoo

Job Title: CEO Joined: 2025

Masen Naidoo is the CEO of Bluebird Care. He provides strategic leadership across the organisation, driving growth, innovation, and excellence in care services. Masen is committed to fostering a culture of compassion, integrity, and high-quality support for both clients and staff.

Mamta Surendra Prasad

Mamta Surendra Prasad Thakur

Job Title: Operation Director Joined: 2025

Mamta is the Operations Director at Bluebird Care Portsmouth, Southampton, New Forest and Ferndown. She oversees the branch’s strategic and operational activities, ensuring seamless service delivery and continuous improvement. Mamta is passionate about driving excellence in care and supporting both clients and staff to achieve the best outcomes.

Jenny

Jenny Atkins

Job Title: Compliance Director Joined: 2025

Jenny is the Compliance Director at Bluebird Care, overseeing CQC regulations and internal audits. She ensures that the highest standards of care and governance are maintained across the organisation, safeguarding quality, compliance, and continuous improvement in all services.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Portsmouth to verify any information. View our terms and conditions. Bluebird Care Portsmouth has an Enhanced Service - more info.