Eleanor Healthcare Group is your trusted partner in home care services since 1979.
Established with a commitment to excellence, the home care branch in London Borough of Bexley has gained a fantastic reputation on the local community and has been catering to the health and social care needs of over 200 service users since 2011.
The dedicated team ensures all service users receive bespoke care to meet their expectations and the...
Care Provided by Eleanor Nursing & Social Care Ltd - Bexley
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25
Contact Eleanor Nursing & Social Care Ltd - Bexley to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Group/Owner
- Eleanor Nursing & Social Care Ltd
- Private Owned
Person in charge
- Lisa Snapes (Manager)
Eleanor Nursing & Social Care Ltd - Bexley Reviews (21)
Eleanor Nursing & Social Care Ltd - Bexley has a Review Score of 9.8 (9.776) out of 10, based on 21 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Bexley has 21 reviews.
Thank you.
Thank you so much for your kind words. It really means a lot. It's lovely to hear that the care has made such a positive difference day to day, and that you feel comfortable and well supported. That consistency and trust is so important. We truly appreciate your feedback. Thank you again.
The carers were all very friendly and took an interest in me as well as my health. One day when I was a bit down and weepy the carer was very supportive and understanding. They seemed to appreciate it is hard to be living on your own after being widowed. We talked about family backgrounds and my other interests including piano and gardening. It was a real tonic to see them every day. Thank you for providing this service and the wonderful carers.
Thank you so much for your kind words. It truly means a lot to hear how the care and support made a difference, especially during more emotional moments. Sometimes, just having someone to talk to and share everyday thoughts with can be so comforting. We're really glad the visits brought some light and warmth to your day and that's exactly what we hope to do.
I found that Eleanor Care home Bexley Branch is one of the best companies in the caring sector in the surrounding of Bexley. The team members are really helpful. They understand the feeling of clients and provide the best services. If you are looking for the proper care, you can contact Eleanor Nursing and Social Care Limited, Bexley Branch.
Thank you so much for your thoughtful feedback. It's lovely to hear that you've had such a positive experience with the team. We're really proud of the care and support provided, and it means a lot to know it's made a difference. Your kind words will be shared with everyone. Thank you again for taking the time to share them.
Very good service but always arrive too late in the morning and mostly too early at night.
Thank you for your honest feedback - it really does mean a lot. We're sorry to hear the timing hasn't quite been working for you. We understand how important it is for the visits to feel right and fit comfortably into your day. We'll be in touch to talk things through and see how we can make things better moving forward.
My widowed Dad's carer was initially engaged when my father fell over at home, resulting in temporary mobility impairment. My Dad is a very independent, and at times stubborn person, who up to this point refused any outside assistance, however when the carer arrived it was clear he was taken by her kind nature and bubbly personality and when I suggested that she continue to visit him he agreed. It has now been over a year since the carer began visiting my Dad, and although he will not allow her to do anything other than check he has taken his tablets, make a cup of tea and chat with him! it is a great relief to know that on those 2 days he is enjoying engaging with someone who shows a genuine interest in what he has to say. My Dad is in the early stages of dementia and has on occasions left the house when the carer visits, when this happens the lovely office staff notify me immediately, whilst the carer searches the local vicinity. Thank you for bringing some light into my Dad's life!
Thank you so much for sharing this - it really means a lot. It's wonderful to hear how your dad has built such a warm connection with someone who truly brightens his day. We completely understand how important it is for someone to feel seen, heard, and respected, especially when they're used to...
I became a client of Eleanor Nursing after a serious illness. The carers directed to me are lovely, and it makes a terrible thing learning to walk again; the carers just make me smile.
Thank you so much for your kind words. It's truly moving to hear how much of a difference the carers have made during such a challenging time. Learning to walk again is no small feat, and we're so glad that those supporting you have helped lift your spirits along the way. A smile can mean everything and knowing the team brings that to your day means the world to us.
We have found the lady to be very good and caring in all aspects of her duties. Very pleasant experience.
That's really lovely to hear - it sounds like she's made a real difference. Having someone who not only does their job well but also brings warmth and genuine care to it makes such an impact. We're so glad the experience has been a positive one for you.
One of our carers stood out. She was always happy, friendly and chatty. She was the only one who would make my husband do a few exercises. We both felt she was very experienced & knowledgeable. All our other carers were very good. They all made a difficult and daunting experience much easier.
Thank you so much for sharing this. It's lovely to hear how much of a difference that particular carer made - a warm smile and a bit of encouragement can go such a long way. We're also really glad the rest of the team helped make things feel a little less overwhelming. It means a lot to us that you felt supported during such a tough time.
This lady has been very helpful extremely competent. I wish all the staff were as good.
Thank you for your honest feedback - it really means a lot. We're so pleased to hear how helpful and competent you've found our team member. We'll be sure to pass your kind words on to her. We're always working to make sure that the same level of care and support shines through across the board.
For the most part, carers execute their duties to a very high standard. Sometimes, due to inexperience etc, visits are overlong, resulting in a higher payment becoming due. On the whole, well done carers.
Thanks so much for your feedback - it's really appreciated. We're glad to hear that the care has been delivered to a high standard and that our team is making a positive difference. We do understand that there can occasionally be hiccups, especially when someone is newer to the role, and we'll make...
The carers are very kind and helpful with my mum and me and they always give you the support.
Thank you for your feedback. It's great to hear that both you and your mum feel supported by the carers. Kindness and helpfulness are at the heart of what we do, and we're so glad it's making a difference for you. If there's ever anything more we can do, please don't hesitate to let us know!
All staff are efficent and friendly. Carers and office staff are always willing and able to change the rota if the client needs / wishes. Office staff are always willing to answer questions about rota or managerial roles.
Thank you so much for your feedback. We're happy to hear that you find our staff efficient and friendly. Flexibility and good communication are important to us, so it's great to know that our team has been able to meet your needs. If there's anything more we can do, please feel free to reach out!
All the caring people I have met have been sympathetic, kind and so willing to to do those often not particularly pleasant tasks that are normally everyday events but always with a cheerful disposition and a professional approach.
And always with a smile and words of encouragement that go along way to making the best out of a difficult and stressing situation.
So again a huge thank you to all the carers at Eleanor Bexley with an extra special to those who helped me.
My carer is a very hard-working lady. She comes on time and she is very neat and tidy. Prepares my food very well. She is trustworthy and caring.
Thank you for your kind words and positive feedback. We are delighted to hear that you are pleased with the care and support you receive. Trust and compassion are central to our approach, and we remain committed to maintaining the high standard of care you deserve. Thank you.
I have received a warm welcome from the carers very polite and understanding. They make mum feel at ease.
Thank you for sharing your kind feedback. It's wonderful to hear that our carers have been warm, polite, and understanding, helping to create a comfortable and reassuring environment. We are committed to ensuring individuals feel at ease and well cared for, and we truly value your appreciation.
The care given to my sister has been wonderful. The carers are so kind, caring, warm and very professional. They brighten my sisters day and her family. Nothing is ever too much trouble. Thank you for making this heartbreaking situation a bit more bearable.
Thank you for sharing such kind feedback. It's heartening to know that our care has brought comfort and positivity during challenging times. We strive to offer compassionate, professional support to both individuals and their families, making every effort to brighten each day. Your appreciation means a great deal to us, and we're honoured to be part of your care journey.
I'm writing this review as I can't thank two staff members in particular enough for the help and support they have given my dad over the last couple of months of them being his home care. They have been wonderful and caring and supportive of him and us as a family. We're so pleased we have them as his carers, they make sure he's their main focus when here and make him comfortable and safe and happy and always let us know everything that is going on. They're just wonderful people, they treat my dad care and dignity at all times.
Thank you for sharing such a heartfelt review. We are truly grateful for your kind words and recognition of the care provided. It's wonderful to hear that the team has been so attentive and supportive, Ensuring comfort, safety, and dignity is at the heart of what we do, and it's rewarding to know...
I found the service very good on the whole the cares were kind and mostly efficient, getting a better service from the more mature carers perhaps. All treated me kindly whatever age.
I have received good service from the carers I have had. They have helped in my need to do things for myself and I am gradually feeling better. I have no complaints and I feel that I can trust them.
The care is excellent. Professional and friendly. My father has quite advanced dementia so his level of consciousness and agitation level varies daily. The carers are always cheerful and jolly which brings the best out in dad. They are also caring and look out for issues of health like constipation etc which is very helpful and reassuring. Very happy with their service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 April 2021- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Eleanor Nursing & Social Care Ltd - Bexley.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Eleanor Nursing & Social Care Ltd - Bexley.
Meet the Team (1)
Meet Lisa Snapes, the Registered Manager at the Bexley Home Care branch. With 17 years of experience in the care industry, Lisa's journey with Eleanor Care began in October 2011, starting as a care worker and gradually advancing through various roles such as team leader, field care supervisor, and care manager. Her dedication and expertise led her to the position of registered manager in September 2023.
Lisa's qualifications include NVQ level 3 in Management and NVQ level 5 in Leadership For Health And Social Care.
Her passion for caring shines through her cheerful disposition, always wearing a smile and radiating positivity. Having grown up around care, Lisa finds immense joy in her work, relishing every opportunity to connect with service users.
Lisa's utmost priority is ensuring the happiness and well-being of both the staff and service users at Eleanor Care Bexley Branch. She is committed to providing the highest level of support and care to everyone under her charge.
Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Bexley
How many Carers does Eleanor Nursing & Social Care Ltd - Bexley employ?
Eleanor Nursing & Social Care Ltd - Bexley employs 65 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Bexley to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Bexley has an Enhanced Service - more info.