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Eleanor Nursing & Social Care Ltd - Bexley

10 Falconwood Parade, Welling, London DA16 2PL
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Eleanor Healthcare Group is your trusted partner in home care services since 1979.

Established with a commitment to excellence, the home care branch in London Borough of Bexley has gained a fantastic reputation on the local community and has been catering to the health and social care needs of over 200 service users since 2011.

The dedicated team ensures all service users receive bespoke care to meet their expectations and the...  

Care Provided by Eleanor Nursing & Social Care Ltd - Bexley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £25N/A

Contact Eleanor Nursing & Social Care Ltd - Bexley to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Lisa Snapes(Manager)

Eleanor Nursing & Social Care Ltd - Bexley Reviews (26)

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9.8

Eleanor Nursing & Social Care Ltd - Bexley has a Review Score of 9.8 (9.782) out of 10, based on 26 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Bexley has 26 reviews.

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Showing 26 reviews matching selected criteria
Review from Graham E (Son of Client) published on 10 July 2026 Submitted via Postal Card
Overall Experience

My experience of the carers are all good.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for your kind feedback. It's lovely to hear that your experience has been such a positive one. We really appreciate you taking the time to share it.

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Review from F S (Wife of Client) published on 10 July 2026 Submitted via Postal Card
Overall Experience

Lydia was good, she seemed very experienced & did a good job showering & dressing my husband. She was professional & caring & I would be happy for her to come again.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for taking the time to share this. It's wonderful to hear that you felt so confident and reassured by the care your husband received. Knowing the support was delivered with both professionalism and kindness means a great deal. We really appreciate your feedback and your trust.

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Review from Neil B (Son of Client) published on 3 July 2026 Submitted via Postal Card
Overall Experience

Friendly, helpful carers, always have a smile and I have no complaints. I would recommend Eleanor Social Care to others.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your kind words. It's lovely to hear that you've had such a positive experience. Knowing you feel well supported and would recommend our service is the biggest compliment we could receive. We really appreciate your trust and support.

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Review from Brenda M (Wife of Client) published on 29 June 2026 Submitted via Postal Card
Overall Experience

I cannot fault the carers that have looked after my husband. They are kind, respectful and cheerful. They are very conscientious and have made everything easy for me.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your lovely words. It means a great deal to hear that the care has made such a positive difference, not only for your husband but for you as well. Knowing you've felt supported during this time is incredibly important to us. We truly appreciate your trust and your kind feedback.

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Review from Nicola R (Daughter of Client) published on 29 June 2026 Submitted via Postal Card
Overall Experience

Overall, since using Eleanor Care, we have had a very good experience; the majority of carers enlighten my mum's day, with conversation, singing, and laughing. If any issues arise, carers very good Eleanor's office staff fast to respond if need to talk and discuss anything, carers report straight away if mum unwell - great service even makes mum's dog feel special, very satisfied with mum's care.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for such a lovely message. It's wonderful to hear that the care has brought not only support but also smiles, laughter, and companionship into your mum's day. Knowing you feel listened to and reassured whenever you need us means a great deal. And we're especially pleased to hear...  

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Review from Kim L (Client / Service User) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Your carers have been a blessing since day 1. They are always cheerful and when am having trouble transferring they are there with encouragement and the same with the office staff they are always cheerful.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your lovely words. It's wonderful to hear that the support you've received has made such a difference. Knowing that the encouragement, kindness, and positive attitude of both the carers and office team have helped you through the more challenging days means a great deal to us. We truly appreciate your feedback and your trust in us.

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Review from M G (Daughter of Client) published on 1 May 2026 Submitted via Website
Overall Experience
Very pleased with service provided. Carer Lydia, very experienced, attentive and caring. Look forward to her visiting every day. Helps with hair washing and to dry hair and many other tasks. Very professional carer.

Thank you.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your kind words. It really means a lot. It's lovely to hear that the care has made such a positive difference day to day, and that you feel comfortable and well supported. That consistency and trust is so important. We truly appreciate your feedback. Thank you again.

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Review from Judith B (Client / Service User) published on 16 June 2025 Submitted via Postal Card
Overall Experience

The carers were all very friendly and took an interest in me as well as my health. One day when I was a bit down and weepy the carer was very supportive and understanding. They seemed to appreciate it is hard to be living on your own after being widowed. We talked about family backgrounds and my other interests including piano and gardening. It was a real tonic to see them every day. Thank you for providing this service and the wonderful carers.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your kind words. It truly means a lot to hear how the care and support made a difference, especially during more emotional moments. Sometimes, just having someone to talk to and share everyday thoughts with can be so comforting. We're really glad the visits brought some light and warmth to your day and that's exactly what we hope to do.

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Review from R P (Client / Service User) published on 30 May 2025 Submitted via Website
Overall Experience

I found that Eleanor Care home Bexley Branch is one of the best companies in the caring sector in the surrounding of Bexley. The team members are really helpful. They understand the feeling of clients and provide the best services. If you are looking for the proper care, you can contact Eleanor Nursing and Social Care Limited, Bexley Branch.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your thoughtful feedback. It's lovely to hear that you've had such a positive experience with the team. We're really proud of the care and support provided, and it means a lot to know it's made a difference. Your kind words will be shared with everyone. Thank you again for taking the time to share them.

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Review from Philip F (Client / Service User) published on 29 May 2025 Submitted via Postal Card
Overall Experience

Very good service but always arrive too late in the morning and mostly too early at night.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for your honest feedback - it really does mean a lot. We're sorry to hear the timing hasn't quite been working for you. We understand how important it is for the visits to feel right and fit comfortably into your day. We'll be in touch to talk things through and see how we can make things better moving forward.

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Review from Jacqui D (Daughter of Client) published on 23 May 2025 Submitted via Website
Overall Experience

My widowed Dad's carer was initially engaged when my father fell over at home, resulting in temporary mobility impairment. My Dad is a very independent, and at times stubborn person, who up to this point refused any outside assistance, however when the carer arrived it was clear he was taken by her kind nature and bubbly personality and when I suggested that she continue to visit him he agreed. It has now been over a year since the carer began visiting my Dad, and although he will not allow her to do anything other than check he has taken his tablets, make a cup of tea and chat with him! it is a great relief to know that on those 2 days he is enjoying engaging with someone who shows a genuine interest in what he has to say. My Dad is in the early stages of dementia and has on occasions left the house when the carer visits, when this happens the lovely office staff notify me immediately, whilst the carer searches the local vicinity. Thank you for bringing some light into my Dad's life!

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for sharing this - it really means a lot. It's wonderful to hear how your dad has built such a warm connection with someone who truly brightens his day. We completely understand how important it is for someone to feel seen, heard, and respected, especially when they're used to...  

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Review from Terence W (Husband of Client) published on 13 May 2025 Submitted via Postal Card
Overall Experience

We have found the lady to be very good and caring in all aspects of her duties. Very pleasant experience.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

That's really lovely to hear - it sounds like she's made a real difference. Having someone who not only does their job well but also brings warmth and genuine care to it makes such an impact. We're so glad the experience has been a positive one for you.

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Review from A T (Wife of Client) published on 9 May 2025 Submitted via Postal Card
Overall Experience

One of our carers stood out. She was always happy, friendly and chatty. She was the only one who would make my husband do a few exercises. We both felt she was very experienced & knowledgeable. All our other carers were very good. They all made a difficult and daunting experience much easier.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for sharing this. It's lovely to hear how much of a difference that particular carer made - a warm smile and a bit of encouragement can go such a long way. We're also really glad the rest of the team helped make things feel a little less overwhelming. It means a lot to us that you felt supported during such a tough time.

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Review from J D (Wife of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

This lady has been very helpful extremely competent. I wish all the staff were as good.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for your honest feedback - it really means a lot. We're so pleased to hear how helpful and competent you've found our team member. We'll be sure to pass your kind words on to her. We're always working to make sure that the same level of care and support shines through across the board.

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Review from D G (Wife of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

For the most part, carers execute their duties to a very high standard. Sometimes, due to inexperience etc, visits are overlong, resulting in a higher payment becoming due. On the whole, well done carers.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thanks so much for your feedback - it's really appreciated. We're glad to hear that the care has been delivered to a high standard and that our team is making a positive difference. We do understand that there can occasionally be hiccups, especially when someone is newer to the role, and we'll make...  

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Review from S V (Mother of Client) published on 27 March 2025 Submitted via Postal Card
Overall Experience

The carers are very kind and helpful with my mum and me and they always give you the support.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for your feedback. It's great to hear that both you and your mum feel supported by the carers. Kindness and helpfulness are at the heart of what we do, and we're so glad it's making a difference for you. If there's ever anything more we can do, please don't hesitate to let us know!

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Review from S A A (Brother of Client) published on 19 March 2025 Submitted via Website
Overall Experience

All staff are efficent and friendly. Carers and office staff are always willing and able to change the rota if the client needs / wishes. Office staff are always willing to answer questions about rota or managerial roles.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you so much for your feedback. We're happy to hear that you find our staff efficient and friendly. Flexibility and good communication are important to us, so it's great to know that our team has been able to meet your needs. If there's anything more we can do, please feel free to reach out!

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Review from P M (Client / Service User) published on 14 March 2025 Submitted via Website
Overall Experience
First, a big thank you to Eleanor care. I have always been fiercely self sufficient and independent, throughout my eighty seven years, so it is a big shock to be thrown headlong into my present situation. I had a fall and broke my hip so am now totally reliant on others to help me just perform normal daily tasks. Thanks to the very caring carers at Eleanor I am getting rather used to the idea of accepting help when I need it.
All the caring people I have met have been sympathetic, kind and so willing to to do those often not particularly pleasant tasks that are normally everyday events but always with a cheerful disposition and a professional approach.
And always with a smile and words of encouragement that go along way to making the best out of a difficult and stressing situation.

So again a huge thank you to all the carers at Eleanor Bexley with an extra special to those who helped me.

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Review from M B (Client / Service User) published on 19 December 2024 Submitted via Postal Card
Overall Experience

My carer is a very hard-working lady. She comes on time and she is very neat and tidy. Prepares my food very well. She is trustworthy and caring.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for your kind words and positive feedback. We are delighted to hear that you are pleased with the care and support you receive. Trust and compassion are central to our approach, and we remain committed to maintaining the high standard of care you deserve. Thank you.

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Review from Deborah M (Daughter of Client) published on 18 December 2024 Submitted via Postal Card
Overall Experience

I have received a warm welcome from the carers very polite and understanding. They make mum feel at ease.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - Bexley

Thank you for sharing your kind feedback. It's wonderful to hear that our carers have been warm, polite, and understanding, helping to create a comfortable and reassuring environment. We are committed to ensuring individuals feel at ease and well cared for, and we truly value your appreciation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 April 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (1)

Lisa Snapes
Lisa SnapesJob Title:Registered ManagerJoined: 2011

Meet Lisa Snapes, the Registered Manager at the Bexley Home Care branch. With 17 years of experience in the care industry, Lisa's journey with Eleanor Care began in October 2011, starting as a care worker and gradually advancing through various roles such as team leader, field care supervisor, and care manager. Her dedication and expertise led her to the position of registered manager in September 2023.

Lisa's qualifications include NVQ level 3 in Management and NVQ level 5 in Leadership For Health And Social Care.

Her passion for caring shines through her cheerful disposition, always wearing a smile and radiating positivity. Having grown up around care, Lisa finds immense joy in her work, relishing every opportunity to connect with service users.

Lisa's utmost priority is ensuring the happiness and well-being of both the staff and service users at Eleanor Care Bexley Branch. She is committed to providing the highest level of support and care to everyone under her charge.

Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Bexley

How many Carers does Eleanor Nursing & Social Care Ltd - Bexley employ?

Eleanor Nursing & Social Care Ltd - Bexley employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Bexley to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Bexley has an Enhanced Service -more info.