In Home Care - Haslemere, Grayshott, Liphook & Bordon

93e Wey Hill, Haslemere GU27 1HS
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9.9 46 Reviews
  • In Home Care - Haslemere, Grayshott, Liphook & Bordon, Haslemere
In Home Care Ltd - Haslemere & Grayshott specialises in companionship, home help and personal care, taking a holistic and person-centred approach that helps people to remain in their own homes.

Professional care workers are carefully chosen for their compassion and empathy and are fully trained. Care workers appreciate the needs and expectations of clients and their families in order to provide a responsive and reliable service targeted at improving quality of life.

The domiciliary care agency is located in Haslemere and provides a full range of care services to older people, those who need specialist care or those living with a physical or mental disability, throughout Hampshire, West Sussex and Surrey. Live-in care packages can be provided throughout the UK.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £39
  • Weekly Live-in Care Fees: £1500 – £1990

These prices are only a guideline, please contact In Home Care - Haslemere, Grayshott, Liphook & Bordon to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Oakes (Registered Manager)

In Home Care - Haslemere, Grayshott, Liphook & Bordon Reviews (46)

Total of 46, showing 1-20
9.9

In Home Care - Haslemere, Grayshott, Liphook & Bordon has a Review Score of 9.9 (9.857) out of 10, based on 12 reviews in the last 2 years. Over all time In Home Care - Haslemere, Grayshott, Liphook & Bordon has 46 reviews.

Overall Experience

  • 41
  • 5
  • 0
  • 0
  • 0

Date Published

46
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5
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34

Review from FIONA G (Guardian of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I give 5 stars to all the staff at In Home care Haslemere, the staff in the Office address all issues efficiently. The carers really care and go above and beyond to look after my elderly friend. The carers are so gently and attentive. Would highly recommend them to look after your loved ones.

Reply from Emma Oakes, Area Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Review from Stephen M (Son of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and professional service for my elderly parents, provided by all members of the team. The carers were kind, considerate and diligent, and we have appreciated the careful and prompt communications via the office on those occasions when my parents were having issues. This is an organised
and well-run operation, with staff who seem happy in their work - and I am happy to recommend them.

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team

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Review from Matt N (Son of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In home care have been looking after my father since November 24. They liaise very closely with me and my wife, and we both feel my father is looking very healthy and seems happy in himself after receiving their care and friendship.

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Review from Simon K (Son of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply brilliant support to my elderly mother. Nothing seems too much trouble to organise and plan and changes to care provided from help with personal cleaning to doctors appointments and more. The team are very friendly and professional and considerate. Highly recommended!

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Review from Mark G (Son of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home care provider has been attending to my 93-year-old mother for some months now.
They provide an excellent, flexible service which is sensitive to the service user's needs.
The carers are efficient, compassionate folk who genuinely have the interests of the client at heart.
The office staff
are friendly and helpful.
Communication is excellent, which is very important to me as I live 150 miles away from my mother and can only visit every so often.
I have no hesitation in recommending them.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Review from Phillipa F (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and wonderful support from the local office when needed. It has allowed us to be able to sleep securely in the knowledge that our family member was being well cared for, with unlimited patience and kindness.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Management

Treated with Dignity

Value for Money

Review from P G (Wife of Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carer was always cheerful and tried very hard to keep him occupied and interested in activities although he has advanced dementia. A very caring person.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Management

Treated with Dignity

Value for Money

Review from Z M (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers - they really care and have the client's needs at the forefront, in addition, the admin/support team at the office are quick to respond and super flexible if changes need to be made. Early days for us so we are "tweaking" the care that is needed and the hours we want, working with the home
care team is very easy - thank you.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. Your feedback is appreciated. I will be sure to share this with the whole team.

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Review from J H (Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and carers have been extremely efficient, polite, helpful and cheerful. They met all my needs after an accident. The carers are well trained and caring. I would have no hesitation in using them again.

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Review from Fi H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment to changing requirements and general settling into new routines, I can't fault anyone at In Home Care. These processes are never easy for any party involved but I have every confidence in the professionals around my mum and most importantly she enjoys their visits and assistance.

Reply from Emma Oakes, Registered manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your mum.

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Review from Jennifer M (Wife of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice and helpful carers. Talk to my husband and help him shower and dress him and they have a laugh with him. Office staff are very helpful.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your husband.

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Review from Rebecca S (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoys the visits from his two carers and appreciates their willingness to do a wide variety of caring jobs. He does not need help getting to bed or up in the morning but does need help preparing food and getting to appointments, going for a short walk etc. Thank you.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your father.

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Treated with Dignity

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Review from Simon D (Son of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. The carers are kind and considerate of the needs of my 93-year-old mother and support her in being able to live in her own home which has always been her wish. She looks forward to the daily visits and is always very complimentary of the service she receives.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting you your mum.

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Review from Raymond W (Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted to have a regular carer who has established an excellent relationship with my wife. She is proactive with activities and sensitive to the challenges she is faced with. In Home Care has been responsive to my requests to vary timings and easy to communicate with.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting you and your wife.

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Treated with Dignity

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Review from P W (Son of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care has provided outstanding support to my mother over the last five and a half years. The carers are punctual and professional as well as warm and thoughtful. They get a lot done without making her feel rushed and always manage to find a few minutes to chat with her. On the occasions when
they have had concerns they have always communicated them to me without her feeling disempowered. Finally, the office team are always friendly, responsive and engaged. Overall, I cannot praise them highly enough.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It's a pleasure supporting your mum.

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Care / Support

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Value for Money

Review from C S (Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and I love living at home.

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, feedback is important to us. I will share this with the team. I am glad our services are helpful to you.

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Review from Mark E (Son of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by In Home Care for my father is first class.
He can’t praise the carers highly enough. The carers are always cheerful, friendly, professional and happy to help him in any way they can.
The office team are marvellous too.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, your feedback does mean so much. I will ensure to share your kind words with the whole team.

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Review from Vicki L (Daughter of Client) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached In Home Care to organise some help for our parents and from the very beginning, the girls at the office have been so kind and helpful to my brother and I but especially my parents. They are so professional and organised and extremely caring. They keep us informed of any issues that arise
and contact us immediately which, for me, is such a help seeing as I live on the other side of the world. I would highly recommend the team. Always punctual, always happy and we are so very fortunate to have them. I am looking forward to meeting them all when I visit the UK.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It’s a pleasure supporting your parents.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always well trained, efficient and cheery. Particularly throughout the Pandemic they have not missed any calls and have been careful about protection from infection. If they are held up and might be late the office always gets in touch to explain. I could not have remained living in my
own home without In Home Care's assistant.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for leaving this valued feedback. It makes us exceptionally happy that we play an integral part in you being able to remain in your own home. I know the carers love to visit you I will share this review with the team.

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Review from A D (Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive exceptional care from my carer who takes time and trouble to understand my needs.
Responsive, responsible and oodles of common sense make my experience a positive one for which I am delighted.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will make sure your feedback is shared with the team. I am glad you are happy with the service you receive.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for In Home Care - Haslemere, Grayshott, Liphook & Bordon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for In Home Care - Haslemere, Grayshott, Liphook & Bordon is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) ) ÷ 70 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Haslemere, Grayshott, Liphook & Bordon is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (4)

Emma

Emma Oakes

Job Title: Area Manager & Registered Manager

Joined: 2019

Emma's extensive knowledge and experience in the care industry are invaluable assets that significantly enhance our services. With over ten years in the sector, she has developed a profound understanding of the various aspects of care, having held multiple roles at her local hospice, including care worker, senior carer, and registered manager. This diverse background has equipped her with the skills necessary to effectively support and deliver a wide array of care services to individuals in their own homes.


Emma's roles have not only enriched her expertise but have also allowed her to cultivate a deep understanding of the regulatory framework governing the care industry. This insight enables her to ensure that our services comply with the highest standards, ultimately benefiting both our clients and team members.


The skills and training Emma has acquired are highly transferable, allowing her to share her knowledge and enhance the capabilities of her team. Her commitment to upskilling her colleagues fosters a culture of continuous improvement and professional growth within the organisation. As a dedicated leader, Emma exemplifies the qualities of a role model, demonstrating unwavering dedication and commitment to her team. Her time investment and support empower them to excel in their roles, reinforcing the overall quality of care we provide.

Cilla

Cilla Harding

Job Title: Branch Manager

Joined: 2021

Cilla has been working in the care sector for nearly ten years, during which time I have gained a wealth of experience across a variety of settings and built a strong foundation of knowledge and practical skills in adult health and social care.


My career began in a nursing home, where I provided care for individuals with late-stage dementia and those receiving end-of-life support. During my two years in this role, I completed my NVQ Level 2 in Health and Social Care, which gave me both the theoretical understanding and hands-on experience to support individuals with compassion and professionalism.


Following this, I spent four years working at Queen Alexandra Hospital on the elderly care ward. My responsibilities included supporting patients with a wide range of medical and personal care needs in a fast-paced environment. While at QA, I completed my Care Certificate, which further strengthened my understanding of best practices in care delivery and patient safety.


In October 2021, I joined In Home Care as a carer, a role I embraced with enthusiasm. I quickly built strong relationships with both clients and colleagues and was promoted to Senior Carer in 2022. In this role, I took on increased responsibilities, including mentoring new staff, supporting care plan development, and ensuring high-quality service delivery.


My dedication and leadership were recognised in December 2024 when I was promoted to Deputy Manager and again in August 2025 to Branch Manager. In this role, I support the Registered Manager in overseeing day-to-day operations, ensuring compliance, mentoring staff, and driving continuous improvement in care standards.


I am currently working towards my Level 5 Diploma in Leadership and Management for Health and Social Care. I also serve as the Infection Control Lead for my branch, taking responsibility for ensuring our practices meet the highest hygiene and safety standards. In addition, I have successfully completed the “Lead to Succeed” leadership development programme, further enhancing my managerial skills.


My commitment to high-quality, person-centred care, combined with my ongoing professional development and leadership experience, underpins my dedication to delivering safe, effective, and compassionate care in all aspects of my work.

Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could of stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.

Frequently Asked Questions about In Home Care - Haslemere, Grayshott, Liphook & Bordon

What Type of Services does In Home Care - Haslemere, Grayshott, Liphook & Bordon offer?

In Home Care - Haslemere, Grayshott, Liphook & Bordon offers Home Care.

How many Carers does In Home Care - Haslemere, Grayshott, Liphook & Bordon employ?

In Home Care - Haslemere, Grayshott, Liphook & Bordon employs 35 carers.

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