In Home Care Ltd - Grayshott

2 Victoria Terrace, Crossways Road, Grayshott, Hindhead GU26 6HF

In Home Care Ltd - Grayshott
In Home Care Ltd - Grayshott
In Home Care Ltd - Grayshott

In Home Care Ltd - Grayshott specialise in companionship, home help and personal care, taking a holistic and person-centred approach that helps people to remain in their own homes.

Professional care workers are carefully chosen for their compassion and empathy and are fully trained. Care workers appreciate the needs and expectations of clients and their families in order to provide a responsive and reliable service targeted at improving quality of life.

The domiciliary care agency is located in Grayshott in Hindhead and provides a full range of care services to older people, those who need specialist care or those living with a physical or mental disability, throughout Hampshire, West Sussex and Surrey. Live-in care packages can be provided throughout the UK.

Group: In Home Care Ltd

Person in charge: Michelle Young (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Fees Guide: £20 to £24 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on In Home Care Ltd - Grayshott: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 In Home Care Ltd - Grayshott has a Review Score of 9.9 (9.896)

The Review Score of 9.9 (maximum of 10) for In Home Care Ltd - Grayshott is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for In Home Care Ltd - Grayshott in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for In Home Care Ltd - Grayshott is calculated as follows: ( (43 Excellents x 5) + (5 Goods x 4) ) ÷ 48 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for In Home Care Ltd - Grayshott is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend In Home Care Ltd - Grayshott?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to In Home Care Ltd - Grayshott

  • Client / Service User
    4
  • Daughter of Client/Service User
    1
  • Niece of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

Wonderful, caring company. No room for improvement. I would be thrilled to recommend them to anyone. Never dreamed we would be this lucky. These lovely people are giving us security, company and friendship and treating us with respect. It makes our advancing years much easier to cope with and also gives our family peace of mind. We look forward to seeing our carers who we have 3 times a day. Thank you so much all for everything you do for us.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Alexis Davey, care manager at In Home Care Ltd - Grayshott responded to this review on 02 May 2017:

Thank you for your amazing feedback. It is great to know we make such a difference and our lovely carers are so appreciated and are carrying out their job roles to In- home care's high standard, I will ensure they receive your kind words.

I have been using the services of In Home Care for a few months now and I have been very happy with all aspects of the care.
The care package is very detailed and thorough, with the girls filling it in every visit.
The girls are all absolutely lovely, always cheerful which is really important, and very thorough and competent in everything they do.
It's made a big difference to my life, and means I can then give my energy to fun and important things.
I can call anytime with questions or to change times etc.
Thank you so much.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Alexis Davey, care manager at In Home Care Ltd - Grayshott responded to this review on 03 Mar 2017:

Thank you so much for that amazing feedback. It is a great pleasure to be able to support you and make a difference in your day to day life. I will ensure all team members get to hear your kind words.

Last August I began the task of finding carers for my Aunt who had recently been diagnosed with cognitive memory loss. There was a distinct lack of care agencies in the Grayshott area but by chance, I came across In-Home Care who were in the process of opening a Grayshott branch. I phoned and made an appointment for them to visit my Aunt. The lady who visited was kind, respectful but above all, LISTENED to my Aunt and created a care package to suit her specific needs. We quickly needed to upgrade her care which was done efficiently and at times with very little notice.
I think we may well have been among the first clients on Grayshott's books and how lucky were we to find this team! Without exception, they have all treated my Aunt with kindness, respect and great humour and she has loved each and every one of her carers.
They have kept us informed of any concerns and have been vital to my Aunt's well-being during the last six months.
What an amazing team! Thank you all.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Alexis Davey, Care manager at In Home Care Ltd - Grayshott responded to this review on 13 Feb 2017:

It has been a pleasure to assist your aunt with her care at home. She is an amazing lady.
Thank you for your kind words they will be shared with our amazing team.

I am so grateful for the wonderful care provided by this company. The staff are friendly and patient to my husband and I look forward so much to seeing the carers. It is a truly wonderful service and we would like to sincerely thank all involved. The service has given us our confidence back Thank you so very much.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Alexis Davey, Care manager at In Home Care Ltd - Grayshott responded to this review on 10 Feb 2017:

Thank you so much for your lovely review I will ensure the team get to hear your kind words.

Very happy with In Home Care.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Alexis Davey, care manager at In Home Care Ltd - Grayshott responded to this review on 08 Feb 2017:

It is a pleasure to help support your husband at home. Thank you for your feedback and review.
I will ensure this is passed onto the rest of the team.

This is my first experience of In Home Care Ltd - Grayshott and I am thrilled with the professionalism and level of care they are providing. The staff are always on time, polite and nothing is too much trouble. I would feel confident in recommending them to people.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Grayshott responded to this review on 09 Nov 2016:

Thank you very much for your amazing feedback.
We will ensure this is shared with all the team involved in your care.

The service provided is supportive of both my dad and me. I have regular contact with our care - they provide regular named staff - consistency is important to dad. Outside of the agreed package they provide a "Rapid response service" - this is an excellent provision - we experienced a consistently high-quality service. I am kept up to date with any planned changes in the staff team. Care and attention provided to meet his personal needs and to his home - emotional and social well-being.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered manager at In Home Care Ltd - Grayshott responded to this review on 07 Nov 2016:

Thank you for your lovely feed back. I will ensure this is passed on to all involved in your dad's care.

A very professional service with consideration to ensure all tasks are carried out in accordance with the care plan. Always ask if there is anything else they can. The staff are very considerate of the client's needs, treating her very kindly and are very caring and considerate. The staffs personal and communication skills are excellent, which makes the client feel very at ease with the care being given. Treated with dignity at all times. An excellent service.

How likely would you be to recommend In Home Care Ltd - Grayshott? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Michelle Young, Registered manager at In Home Care Ltd - Grayshott responded to this review on 07 Nov 2016:

Thank you so much for your lovely feed back. I will ensure this is passed on to all the care team involved in your Mum's care.

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Awards / Recognitions

May 2017

Top 10 Home Care Groups 2017

Recipient: In Home Care Ltd

Date: Monday 01 May 2017

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