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In Home Care - Haslemere, Grayshott, Liphook & Bordon

93e Wey Hill, Haslemere GU27 1HS
In Home Care - Haslemere, Grayshott, Liphook & Bordon Logo
In Home Care - Haslemere, Grayshott, Liphook & Bordon logo
In Home Care - Haslemere, Grayshott, Liphook & Bordon, Haslemere
In Home Care - Haslemere, Grayshott, Liphook & Bordon, Haslemere
In Home Care - Haslemere, Grayshott, Liphook & Bordon, Haslemere

In Home Care Ltd - Haslemere & Grayshott specialises in companionship, home help and personal care, taking a holistic and person-centred approach that helps people to remain in their own homes.

Professional care workers are carefully chosen for their compassion and empathy and are fully trained. Care workers appreciate the needs and expectations of clients and their families in order to provide a responsive and reliable service targeted at improving quality...  

Care Provided by In Home Care - Haslemere, Grayshott, Liphook & Bordon

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £33 - £39
  • Weekly Live-in Care Fees: £1,500 - £1,990
The price(s) shown are provided by the agency. Contact In Home Care - Haslemere, Grayshott, Liphook & Bordon for full pricing details and T&Cs.

Contact In Home Care - Haslemere, Grayshott, Liphook & Bordon to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Emma Oakes (Registered Manager)

In Home Care - Haslemere, Grayshott, Liphook & Bordon Reviews (51)

9.7

In Home Care - Haslemere, Grayshott, Liphook & Bordon has a Review Score of 9.7 (9.657) out of 10, based on 12 reviews in the last 2 years. Over all time In Home Care - Haslemere, Grayshott, Liphook & Bordon has 51 reviews.

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Showing 51 reviews matching selected criteria
Review from C S (Client / Service User) published on 27 April 2022 Submitted via Postal Card
Overall Experience

All the staff are extremely caring and I love living at home.

Reply from Emma Oakes, Registered Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, feedback is important to us. I will share this with the team. I am glad our services are helpful to you.

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Review from Mark E (Son of Client) published on 1 March 2022 Submitted via Website
Overall Experience
The care provided by In Home Care for my father is first class.
He can’t praise the carers highly enough. The carers are always cheerful, friendly, professional and happy to help him in any way they can.

The office team are marvellous too.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, your feedback does mean so much. I will ensure to share your kind words with the whole team.

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Review from Vicki L (Daughter of Client) published on 7 December 2021 Submitted via Website
Overall Experience

We approached In Home Care to organise some help for our parents and from the very beginning, the girls at the office have been so kind and helpful to my brother and I but especially my parents. They are so professional and organised and extremely caring. They keep us informed of any issues that arise and contact us immediately which, for me, is such a help seeing as I live on the other side of the world. I would highly recommend the team. Always punctual, always happy and we are so very fortunate to have them. I am looking forward to meeting them all when I visit the UK.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will ensure to share your kind words with the team. It’s a pleasure supporting your parents.

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Review from M W (Client / Service User) published on 2 September 2021 Submitted via Postal Card
Overall Experience

The carers are always well trained, efficient and cheery. Particularly throughout the Pandemic they have not missed any calls and have been careful about protection from infection. If they are held up and might be late the office always gets in touch to explain. I could not have remained living in my own home without In Home Care's assistant.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for leaving this valued feedback. It makes us exceptionally happy that we play an integral part in you being able to remain in your own home. I know the carers love to visit you I will share this review with the team.

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Review from A D (Client / Service User) published on 25 August 2021 Submitted via Website
Overall Experience
I receive exceptional care from my carer who takes time and trouble to understand my needs.

Responsive, responsible and oodles of common sense make my experience a positive one for which I am delighted.

Reply from Emma Oakes, Care Manager at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I will make sure your feedback is shared with the team. I am glad you are happy with the service you receive.

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Review from Mark S (Son of Client) published on 11 June 2021 Submitted via Website
Overall Experience

Right from the start, the team at In Home Care were extremely caring and helpful and Mum quickly came to view the girls as friends. Aside from practical assistance, the companionship brightens up each visit day. Unfortunately, Mum slipped and fell recently, and In Home Care were wonderful both at the time and after the event, with cards, letters and flowers being welcome extras to the much-needed help. Both I and my sister are extremely pleased with the service.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to feedback regarding the service we provide to mum. It is a pleasure to support mum and fantastic you are extremely happy with the care. I will share your kind words with the care team.

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Review from U S (Client / Service User) published on 18 February 2021 Submitted via Postal Card
Overall Experience

I have used this company for many years and with one exception in the past have found all the carers to be cheerful, polite and always wearing the protective clothing. They quickly set about helping me to complete my dressing before going down to breakfast which they will have prepared including putting ready my medication. Routine domestic jobs such as making and changing my bed as required or loading and emptying the dishwasher and dealing with the laundry. All very helpful!

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services, feedback is important to us. I will share this with the team. I am glad our services are helpful to you.

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Review from Michael S (Son of Client) published on 17 February 2021 Submitted via Website
Overall Experience
In Home Care have been providing support for our 96-year-old mother for four years. Last autumn my mum became so frail, she needed a live-in carer. It was a great comfort to my family that In Home Care were able to provide this service at short notice.

The standard of care is exemplary. The carers have treated our mother with the highest level of dignity and compassion. They also home cook her lovely meals to her own taste. The home is kept very clean and tidy. Our mother's continually changing and complex medication is also administered by the carers.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Good morning, Thank you so much for taking the time to review our services, it really means a lot. It has been a pleasure to support mum over the years and adapt her care to her changing needs.

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Review from Helen B (Daughter of Client) published on 4 February 2021 Submitted via Website
Overall Experience

My mother has been very happy with the support she has received. She tells me all the carers are very friendly and kind. She looks forward to their daily visits and it has given her some routine to her day and peace of mind knowing that someone will call on her every day.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for taking the time to review the service we provide. Your feedback is valued, I will ensure I share this with the team.

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Review from Simon W (Son of Client) published on 28 January 2021 Submitted via Website
Overall Experience
Excellent service, able to respond quickly in emergencies and the changing needs of care for my mother.

The carers have gone beyond the call of duty in looking after my mother and helping her to have as high a standard of living as possible.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our service, this means a lot. It is a pleasure to support mum and we will always do our best to be flexible and will always meet the needs of mum.

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Review from Caroline G (Mother of Client) published on 12 January 2021 Submitted via Website
Overall Experience

In Home Care have always provided exemplary service to both my daughter and father. Easy to contact and reliable, all staff very lovely and consistent. Meeting individual needs and supporting other members of the household. Excellent care provider which I would absolutely recommend.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for taking the time to review our service and leave such lovely feedback, it truly is appreciated. I will ensure the staff receive the kind words.

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Review from Nicole M (Daughter of Client) published on 18 November 2020 Submitted via Website
Overall Experience

An excellent agency with a professional structure and very caring staff. Extremely reliable, good timekeeping and very supportive. We always recommend to family and friends that this is the only agency to contact.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. It is an absolute pleasure to support your family member and you as a family.

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Review from J H (Daughter of Client) published on 22 July 2020 Submitted via Website
Overall Experience

The staff have been kind and friendly, sometimes going over and above what I'd expect, with little unexpected treats. It's reassuring to know my parents are being looked after when I can't be there, and the staff stick to rigid guidelines. Whenever I've had to request a change to the schedule, such as adding in extra calls, it has never been a problem.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Good afternoon, Thank you for feeding back regarding our services. It is lovely to hear you hold the carers and staff in such high regard, along with the care we provide. I will share this review with the team.

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Review from Rosie W (Niece of Client) published on 23 June 2020 Submitted via Website
Overall Experience

All the carers have been very pleasant and helpful and my aunt has liked them all. It has been a great weight off my mind to know there is someone looking after my aunt who has become pretty frail and a bit confused particularly since the COVID crisis started and she could not understand why she couldn't go and see her friends.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for taking the time to review our services. I am especially pleased we can support and make a difference to your Aunt. I will be sure to share your feedback with the team.

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Review from V B (Client / Service User) published on 17 April 2020 Submitted via Postal Card
Overall Experience

Since joining In Home Care I have received excellent care and all carers are so good and kind and helpful tome. I cannot praise the carers enough.

Reply from Alexis Davey, Operations Director at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for your excellent review; we really appreciate you taking the time to feedback to us about our services. I am glad you are so happy with the excellent care received.

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Review from Terence S (Client / Service User) published on 19 June 2019 Submitted via Postal Card
Overall Experience

This is the first time with service and so far it has been very good.

Reply from Alexis Davey, at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you for your very much valued feedback on the service we provide.

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Review from Alison P (Daughter of Client) published on 11 June 2019 Submitted via Website
Overall Experience
Staff have all been friendly, caring and attentive.
My father recently had a fall. His carer obtained keys. She telephoned me to advise that an ambulance had been called and that she would stay until the ambulance arrived. She was caring and helpful, rearranged visits for her other clients, stayed for over two hours beyond her time and made a meal after my father had been seen. Calls kept me updated. The carer arranged for my father’s neighbours to stay with him until I was able to get there.
It gave me great peace to know that Dad was being looked after by a very caring, calm and capable professional until I could get there. My father’s neighbours commented that they were extremely impressed with the way the matter had been handled.

Dad looks forward to seeing his carers each day. I have always had very good customer care when calling the office, and staff do their best to accommodate any requests. Many thanks to everyone at Inhome Care. Great service, much appreciated.

Reply from Alexis Davey, at In Home Care - Haslemere, Grayshott, Liphook & Bordon

We really appreciate feedback, thank you for taking the time to complete this review, the team will be thrilled to know their hard work does not go unnoticed.

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Review from Clive H (Son of Client) published on 11 June 2019 Submitted via Website
Overall Experience

All the staff I have come into contact with are very kind, caring, compassionate and thoughtful. I would happily recommend In Home Care.

Reply from Alexis Davey, at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you very much for taking the time to feed back on the service we provide. I will ensure your review is passed onto the team.

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Review from R W (Client / Service User) published on 5 June 2019 Submitted via Postal Card
Overall Experience

I have found In Home Care Ltd personal, very polite and helpful. More like a friend in my home.

Reply from Alexis Davey, at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for this lovely feedback, so amazing to hear. We do really appreciate you taking the time to let us know how you feel about the service we provide. I will share this with our team.

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Review from Betty S (Client / Service User) published on 21 November 2018 Submitted via Postal Card
Overall Experience
My first comments on this review are how grateful I am to have such a wonderful group of carers to visit me each morning. Their training is excellent which is so important when dealing with clients who may have to cope with physical difficulties, their modesty, embarrassment in bodily functions and many other difficulties that can occur at any time.

I congratulate each and every one who partake as tutors, carers and office staff who manage such varied, difficult tasks on a daily basis. You are wonderful people.

Reply from Alexis Davey, at In Home Care - Haslemere, Grayshott, Liphook & Bordon

Thank you so much for your kind and valued review. Your feedback means so much and it is a pleasure to support you. I will, of course, share your kind words with each member of the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 January 2023
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for In Home Care - Haslemere, Grayshott, Liphook & Bordon.

Awards / Recognitions (8)

  • Recipient: In Home Care LtdDate: Friday 30 May 2025
  • Recipient: In Home Care LtdDate: Friday 31 May 2024
  • Recipient: In Home Care LtdDate: Wednesday 31 May 2023

Meet the Team (4)

Emma Oakes Job Title: Area Manager & Registered Manager Joined: 2019
Emma Oakes

Emma's extensive knowledge and experience in the care industry are invaluable assets that significantly enhance our services. With over ten years in the sector, she has developed a profound understanding of the various aspects of care, having held multiple roles at her local hospice, including care worker, senior carer, and registered manager. This diverse background has equipped her with the skills necessary to effectively support and deliver a wide array of care services to individuals in their own homes.

Emma's roles have not only enriched her expertise but have also allowed her to cultivate a deep understanding of the regulatory framework governing the care industry. This insight enables her to ensure that our services comply with the highest standards, ultimately benefiting both our clients and team members.

The skills and training Emma has acquired are highly transferable, allowing her to share her knowledge and enhance the capabilities of her team. Her commitment to upskilling her colleagues fosters a culture of continuous improvement and professional growth within the organisation. As a dedicated leader, Emma exemplifies the qualities of a role model, demonstrating unwavering dedication and commitment to her team. Her time investment and support empower them to excel in their roles, reinforcing the overall quality of care we provide.

Cilla Harding Job Title: Branch Manager Joined: 2021
Cilla Harding

Cilla has been working in the care sector for nearly ten years, during which time I have gained a wealth of experience across a variety of settings and built a strong foundation of knowledge and practical skills in adult health and social care.

My career began in a nursing home, where I provided care for individuals with late-stage dementia and those receiving end-of-life support. During my two years in this role, I completed my NVQ Level 2 in Health and Social Care, which gave me both the theoretical understanding and hands-on experience to support individuals with compassion and professionalism.

Following this, I spent four years working at Queen Alexandra Hospital on the elderly care ward. My responsibilities included supporting patients with a wide range of medical and personal care needs in a fast-paced environment. While at QA, I completed my Care Certificate, which further strengthened my understanding of best practices in care delivery and patient safety.

In October 2021, I joined In Home Care as a carer, a role I embraced with enthusiasm. I quickly built strong relationships with both clients and colleagues and was promoted to Senior Carer in 2022. In this role, I took on increased responsibilities, including mentoring new staff, supporting care plan development, and ensuring high-quality service delivery.

My dedication and leadership were recognised in December 2024 when I was promoted to Deputy Manager and again in August 2025 to Branch Manager. In this role, I support the Registered Manager in overseeing day-to-day operations, ensuring compliance, mentoring staff, and driving continuous improvement in care standards.

I am currently working towards my Level 5 Diploma in Leadership and Management for Health and Social Care. I also serve as the Infection Control Lead for my branch, taking responsibility for ensuring our practices meet the highest hygiene and safety standards. In addition, I have successfully completed the “Lead to Succeed” leadership development programme, further enhancing my managerial skills.

My commitment to high-quality, person-centred care, combined with my ongoing professional development and leadership experience, underpins my dedication to delivering safe, effective, and compassionate care in all aspects of my work.

Paul Reynolds Job Title: Director Joined: 2011
Paul Reynolds

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could of stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire Simmons Job Title: Director Joined: 2011
Claire Simmons

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Haslemere, Grayshott, Liphook & Bordon to verify any information. View our terms and conditions. In Home Care - Haslemere, Grayshott, Liphook & Bordon has an Enhanced Service - more info.