In Home Care - Haslemere, Grayshott, Liphook & Bordon

Emma's extensive knowledge and experience in the care industry are invaluable assets that significantly enhance our services. With over ten years in the sector, she has developed a profound understanding of the various aspects of care, having held multiple roles at her local hospice, including care worker, senior carer, and registered manager. This diverse background has equipped her with the skills necessary to effectively support and deliver a wide array of care services to individuals in their own homes.

Emma's roles have not only enriched her expertise but have also allowed her to cultivate a deep understanding of the regulatory framework governing the care industry. This insight enables her to ensure that our services comply with the highest standards, ultimately benefiting both our clients and team members.

The skills and training Emma has acquired are highly transferable, allowing her to share her knowledge and enhance the capabilities of her team. Her commitment to upskilling her colleagues fosters a culture of continuous improvement and professional growth within the organisation. As a dedicated leader, Emma exemplifies the qualities of a role model, demonstrating unwavering dedication and commitment to her team. Her time investment and support empower them to excel in their roles, reinforcing the overall quality of care we provide.

Cilla has been working in the care sector for nearly ten years, during which time I have gained a wealth of experience across a variety of settings and built a strong foundation of knowledge and practical skills in adult health and social care.

My career began in a nursing home, where I provided care for individuals with late-stage dementia and those receiving end-of-life support. During my two years in this role, I completed my NVQ Level 2 in Health and Social Care, which gave me both the theoretical understanding and hands-on experience to support individuals with compassion and professionalism.

Following this, I spent four years working at Queen Alexandra Hospital on the elderly care ward. My responsibilities included supporting patients with a wide range of medical and personal care needs in a fast-paced environment. While at QA, I completed my Care Certificate, which further strengthened my understanding of best practices in care delivery and patient safety.

In October 2021, I joined In Home Care as a carer, a role I embraced with enthusiasm. I quickly built strong relationships with both clients and colleagues and was promoted to Senior Carer in 2022. In this role, I took on increased responsibilities, including mentoring new staff, supporting care plan development, and ensuring high-quality service delivery.

My dedication and leadership were recognised in December 2024 when I was promoted to Deputy Manager and again in August 2025 to Branch Manager. In this role, I support the Registered Manager in overseeing day-to-day operations, ensuring compliance, mentoring staff, and driving continuous improvement in care standards.

I am currently working towards my Level 5 Diploma in Leadership and Management for Health and Social Care. I also serve as the Infection Control Lead for my branch, taking responsibility for ensuring our practices meet the highest hygiene and safety standards. In addition, I have successfully completed the “Lead to Succeed” leadership development programme, further enhancing my managerial skills.

My commitment to high-quality, person-centred care, combined with my ongoing professional development and leadership experience, underpins my dedication to delivering safe, effective, and compassionate care in all aspects of my work.

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could of stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.