SureCare (Coventry & South Warwickshire)

3 The Quadrant, Warwick Road, Coventry CV1 2DY
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37 Reviews
  • SureCare (Coventry & South Warwickshire), Coventry
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Tervinder Bhangal (Director)
Are you the Owner/Manager of SureCare (Coventry & South Warwickshire)? View your Advertising Options

SureCare (Coventry & South Warwickshire) Reviews (37)

Total of 37, showing 21-37

Over all time SureCare (Coventry & South Warwickshire) has 37 reviews.

Overall Experience

  • 31
  • 5
  • 1
  • 0
  • 0

Date Published

37
0
0
0
37

Review from D C (Mother of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and adaptable to our changing needs.

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Management

Treated with Dignity

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Review from Elizabeth L (Daughter of Client) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is efficient and helpful. They were able to adapt the package of care to suit my parents. The carer was kind and understanding of emotional needs as well as the practical physical needs required.

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Management

Treated with Dignity

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Review from Maureen C (Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care I am receiving and look forward to the carers coming each day.

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Review from Antoinette B (Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the assistants very comforting at a low point in my life.
They were helpful and efficient, willing to take the trouble.

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Review from S H (Daughter of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care that the carer has given to Mum.
She is so caring and thoughtful.
Mum really enjoys her visits.

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Review from E K (Father of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is very good.
We are very happy.

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Review from J K (Daughter of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable carers. My mum built up an excellent bond with her carer who was very compassionate and treated my mother with dignity, fun and humanity. When we found the carer who got on best with her, every effort was made to send her every day.

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Review from H S (Client) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very good and helpful.

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Review from J B (Daughter of Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am confident that my mother is being very well looked after. All her carers are delightful and caring. Mum smiles broadly at them when they arrive. SureCare (Coventry & South Warwickshire) is well managed. They are flexible and highly organised.

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Review from Julie C (Mother of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been using the service for a couple of weeks so far. The support workers that we have met have been kind, caring and considerate to my daughter's needs.

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Review from Bernadette H (Mother of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, reliable, good company, dependable.

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Review from F H (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is good. Care workers are coming on time. If someone is not available, new workers cover those sessions so that the kids don't miss those hours. There is only one thing I would recommend for my child - if SureCare can provide more experienced workers for more severe needs, then they
can manage it well without bringing them back home before time ends. SureCare should apply for funding for kids so that they could explore more activities so kids don't get bored.

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Review from Joey M (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team work hard to keep carers the same.
The team take time to match carers to the right people.

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Review from Katrina B (Mother of Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When I started with SureCare (Coventry & South Warwickshire), I had new carers and my son had to get used to the new carers. At first, it was not a very nice experience for me and my family welcoming them into my home, but I am used to them now. One of the carers is the best, she is really good for
my son and we are really pleased.

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Review from Patricia R (Mother of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and friendly service. My child is very happy and feels comfortable with his carer. Carer is very confident with him and a good match. Would recommend service to everyone.

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Review from C S (Mother of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service I am receiving and found it very helpful to our family.

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Review from S B (Daughter of Client) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very prompt response and flexible approach. We do like the consistency of the same carer, who is reliable, patient and friendly.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Coventry & South Warwickshire) to verify any information. View our terms and conditions. SureCare (Coventry & South Warwickshire) has an Basic Service - more info.