SureCare (Coventry & South Warwickshire)

3 The Quadrant, Warwick Road, Coventry CV1 2DY
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37 Reviews
  • SureCare (Coventry & South Warwickshire), Coventry
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Tervinder Bhangal (Director)
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SureCare (Coventry & South Warwickshire) Reviews (37)

Total of 37, showing 1-20

Over all time SureCare (Coventry & South Warwickshire) has 37 reviews.

Overall Experience

  • 31
  • 5
  • 1
  • 0
  • 0

Date Published

37
0
0
0
37

Review from Bob B (Son of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Asked SureCare to cover extra care that I couldn't get at the time. It turned out to be temporary but we didn't know that at the time. They were just what we needed, and I can't praise them highly enough. Thank you.

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Review from Peter O (Son of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There can be a difference in service levels depending on the carer. Some do what they're asked to (not good with dementia as told to do the same things when not needed but still do it!). There are some brilliant carers who do everything needed and take time to talk - very important.

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Review from I M (Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare is excellent in all aspects of my care. They are very approachable and go the extra mile when asked if I need something. Nothing is too much trouble.

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Review from A A (Daughter of Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very friendly, helpful and tolerant of my mum's occasional temper outbursts.

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Review from K M (Mother of Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal assistant is caring towards my son. He loves being in her company and looks forward to her coming to support him. She takes over his care, so I have no worries. Overall, I am happy with the care and support we receive.

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Review from L F (Daughter of Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been generally happy with the care received from SureCare. Good communication at all times. We have mainly had the same carers, which helps for continuity of care. They have tried to accommodate meals and individual needs. The girls are always polite, attentive and friendly. Generally,
we are pleased and would recommend.

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Review from A R (Daughter of Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found SureCare and its carers to be an excellent company that provides outstanding care for my mum. A small team of three or four carers do all her personal care reliably and with compassion. The manager is very approachable and always available on the phone. They give me peace of mind, and my
mum loves them. Thank you!

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Review from J H (Daughter of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care given to our elderly mother during the last 8-months. She was always treated with kindness and consideration for her needs. We always found the carers to be reliable and punctual.

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Review from V B (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, personal carers, sensitive to needs, listen to instructions, friendly, accommodation, respectful, treated as an individual, as a real normal person rather than an object or a number or case title. The carers demonstrate utmost trust and respect in me and my needs.

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Review from W B (Daughter of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are extremely caring and have never let us down.
Dad feels very comfortable with his care.

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Review from P W (Daughter of Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care services, caring, listening to our needs, going above and beyond what is needed. Very confident with this care company and no problems. Pleasant, helpful and caring carer.

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Review from D O (Mother of Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly. Always happy and my son likes her a lot. I like that we get the same person every day too.

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Review from Clare (Mother of Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare are very reliable and are rated by me as amazing. They are always good to us and help if they can. I would recommend their team to anyone. Management is brilliant and very understanding.

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Review from N R (Mother of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare are a very professional agency, all their staff are great, very caring and professional and always go above and beyond.

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Review from Lynne H (Daughter of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well cared for over the years always had good kind care. Correspondance always dealt with efficiently would not hesitate in recommending.

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Review from U P (Son of Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provider and carer for my Mum.

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Review from L G (Mother of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful.
Reliable.
Great communication.
Prompt service.
Carers are really good and reliable.

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Review from R A (Mother of Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service.

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Review from T S (Son of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff allocated to my mother went above and beyond to ensure she was cared for so she could remain living at home.
They became her friends and ensured all her needs were met until she sadly passed away.

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Review from S J (Daughter of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care agency. Consistent carer and very supportive staff.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about SureCare (Coventry & South Warwickshire)

What Type of Services does SureCare (Coventry & South Warwickshire) offer?

SureCare (Coventry & South Warwickshire) offers Home Care.

How many Carers does SureCare (Coventry & South Warwickshire) employ?

SureCare (Coventry & South Warwickshire) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Coventry & South Warwickshire) to verify any information. View our terms and conditions. SureCare (Coventry & South Warwickshire) has an Basic Service - more info.