Millies Care and Support Agency Ltd

1 - 2 Fairfield Road, Fairfield Park, Avon, Bath BA1 6EP
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9.9 36 Reviews
  • Millies Care and Support Agency Ltd, Bath
Millies Care and Support Agency Ltd, based in Bath, is a small and independent domiciliary care agency aiming to provide a competitive yet effective service.

They provide a wide range of services to support those who wish to remain in the comfort of their own homes but need assistance to do so, enabling them to retain their independence.

The skilled and compassionate carers provide all aspects of personal care, including assisting with getting in and out of bed, washing and showering and medication management.

Other services include but are not limited to companionship visits, sleeping and waking night services and domestic services.
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Care Provided by Millies Care and Support Agency Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Based on individual needs, please contact us more information

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Millies Care and Support Agency Ltd

Person in charge

  • Beverley Davis (Manager)

Millies Care and Support Agency Ltd Reviews (36)

9.9

Millies Care and Support Agency Ltd has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years.
Over all time Millies Care and Support Agency Ltd has 36 reviews.

Overall Experience
  • 30
  • 6
  • 0
  • 0
  • 0
Date Published
  • 36
  • 0
  • 5
  • 9
  • 27
Reviewer Connection to Millies Care and Support Agency Ltd
  • 16
  • 9
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 36, showing 21-36
Review from Kathryn M (Daughter of Client) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service. Never let us down. Friendly, fun and professional.
Good communication, well presented.
On time, never late even in the snow, would use again.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments we are very happy to hear you are pleased with the service the staff provided

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah D (Daughter of Client) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millies Care and Support team are wonderful. My mum is always helped with great care and dignity. also great kindness.
She very much enjoys the chats that they share, and Millies staff also ask my dad how he is. This is very much appreciated by us all. Thank you.
Millies staff are always very friendly
when I have met them, nothing is too much trouble.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June G (Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All girls I have had have been lovely and treated me very well.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gloria G (Client) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millies are an excellent home care support agency and I am most grateful to them. All their carers are well trained and adapt to their client's individual needs. They cared for my husband for some years before he died and my family are very thankful that Millies are now looking after me.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brian D (Son of Client) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millies have been attending to our mother for several years now with home visits both mornings and evenings. Some of these visits have not been easy for Millies but I am very happy to say that they, and their individual carers, have risen to any 'challenges' on every occasion. We cannot fault their
caring skills, 'sunny' personalities and their ability to be both caring and firm when necessity requires. Over and above this, the professional and friendly relationship between Millies, their carers and the whole of our family is second to none. On behalf of both our mother and the whole family, I cannot rate Millies highly enough.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jayne L (Daughter of Client) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support that we have received from Millies Care for both our parents has been, and contiues to be, very supportive. Nothing is too much trouble and everyone at Millies are kind and loving towards our father, making him feel number on eat all times. He now looks forward to his visits to
brighten his long lonely days.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service our staff provide

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Client) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used Millies for several years and have found them very professional. They have never let me down through rain, sleet or snow and I would thoroughly recommend them.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are pleased to hear you are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Myah T (Granddaughter of Client) published on 24 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MIllies are always friendly and helpful. Always feel comfortable speaking to them with any queries or questions. Would definitely recommend them to anyone looking for a care and support agency.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your feedback, we are pleased to hear you are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A K (Son of Client) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care for my mother who feels comfortable with the staff and management.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are pleased to hear you are happy with our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J T (Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had wonderful care. The carers are very friendly, caring and helpful. They help me in many ways and I am most grateful to them for their loving care.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your review, we are pleased to hear you are happy with our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received care from Millies for several years. Initially, twice a day, increasing to four times as her care needs required, then finally Millies providing end of life care for her. My mother enjoyed seeing the carers and developed good relationships with them. She found the reliable and respectful
to her. I witnessed the care they gave my mother when I was with her for her last days. They seem fond of her, always explaining what they were about to do as regards her personal care and checking she was alright. I was very impressed by them and felt supported.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you; we are very pleased to hear you were happy with the care our staff provided. Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill P (Daughter of Client) published on 21 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with Millies. They do a brilliant job caring for my mum. They are all like family to Mum.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comment, I am happy to hear you are please with our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol W (Daughter of Client) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Kept to times stated.
Very professional.
Discussed any problems or concerns they had.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your review, I am pleased you were happy with the services we provided

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia H (Daughter of Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to admit I couldn't manage to care for Mum on my own in her own home was a very anxious time. If only I has known about Millies Care and Support sooner. The carers have enabled Mum to live independently, happy, safe and comfortable. They treat Mum with the utmost respect and kindness and are
always professional and courteous. We consider them extended family. Thank you Millies, you make Mum's life so much better.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your review. I am pleased to hear you are happy with the services we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen J (Client) assisted by family/friend published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy to give this reviewer for Millies Care and Support Agency. They are, in my opinion, an excellent company that treats me with dignity, respect my needs and never miss a call.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your review. I am happy to hear you are pleased with the services we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark C (Grandson of Client) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millies Care looked after my nan before she had a life in carer due to her dementia. The staff were very kind, passionate and respectful. It takes a certain type of person to be a carer and the staff at Millies are those type of people. I take my hat off to them all, I would recommend them to anyone.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you, lovely to hear you were happy with the services we provided.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Millies Care and Support Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for Millies Care and Support Agency Ltd is calculated as follows: ( (51 Excellents x 5) + (2 Goods x 4) ) ÷ 53 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Millies Care and Support Agency Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Meet the Team (0)

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