Millies Care and Support Agency Ltd

1 - 2 Fairfield Road, Fairfield Park, Avon, Bath BA1 6EP
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9.8 41 Reviews
  • Millies Care and Support Agency Ltd, Bath
Millies Care and Support Agency Ltd, based in Bath, is a small and independent domiciliary care agency aiming to provide a competitive yet effective service.

They provide a wide range of services to support those who wish to remain in the comfort of their own homes but need assistance to do so, enabling them to retain their independence.

The skilled and compassionate carers provide all aspects of personal care, including assisting with getting in and out of bed, washing and showering and medication management.

Other services include but are not limited to companionship visits, sleeping and waking night services and domestic services.
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Care Provided by Millies Care and Support Agency Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Based on individual needs, please contact us more information

Contact Millies Care and Support Agency Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Millies Care and Support Agency Ltd to get a personalised quote.

Good to Know

Owner

  • Millies Care and Support Agency Ltd
  • Privately Owned

Person in Charge

  • Beverley Davis (Manager)

Millies Care and Support Agency Ltd Reviews (41)

9.8

Millies Care and Support Agency Ltd has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years.
Over all time Millies Care and Support Agency Ltd has 41 reviews.

Overall Experience
  • 35
  • 6
  • 0
  • 0
  • 0
Date Published
  • 41
  • 5
  • 8
  • 13
  • 28
Reviewer Connection to Millies Care and Support Agency Ltd
  • 17
  • 10
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Mark C (Grandson of Client) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millies Care looked after my nan before she had a life in carer due to her dementia. The staff were very kind, passionate and respectful. It takes a certain type of person to be a carer and the staff at Millies are those type of people. I take my hat off to them all, I would recommend them to anyone.
Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency LtdThank you, lovely to hear you were happy with the services we provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Millies Care and Support Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Millies Care and Support Agency Ltd is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) ) ÷ 77 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Millies Care and Support Agency Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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