Nash Homecare

Nash House, 15 Sovereign Park, Cleveland Way, Hemel Hempstead HP2 7DA
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9.8 76 Reviews
  • Nash Homecare, Hemel Hempstead
Nash Homecare has more than 20 years' experience in delivering personalised home care to clients in Hemel Hempstead, Berkhamsted and Tring.

The company has links with Nash chemists and build strong relationships with local GP's, district nurses, physiotherapists, occupational therapists, hospital discharge teams and social workers. Their holistic approach to home care is designed to reflect on the health, social and emotional preferences of all clients.

Keeping clients happy and supporting their independence is their ultimate aim. Care staff can provide hourly calls throughout the day and night and appreciate that each client is different, tailoring care plans to their individual needs.

Care workers take the time to get to know clients and their personal support network which helps care staff to deliver a personalised service.
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Care Provided by Nash Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.85

On Assessment

These prices are only a guideline, please contact Nash Homecare to find out the exact price for your requirements.

Contact Nash Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Nash Homecare to get a personalised quote.

Good to Know

Owner

  • Nash Homecare Ltd
  • Privately Owned

Person in Charge

  • Chike Nwangwu (Managing Director)

Nash Homecare Reviews (76)

9.8

Nash Homecare has a Review Score of 9.8 (9.825) out of 10, based on 9 reviews in the last 2 years.
Over all time Nash Homecare has 76 reviews.

Overall Experience
  • 61
  • 14
  • 1
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Date Published
  • 76
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  • 7
  • 9
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Reviewer Connection to Nash Homecare
  • 30
  • 24
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  • 1
  • 1
  • 1
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Total of 76, showing 21-40
Review from L K (Daughter of Client) published on 30 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been receiving in-home care from Nash for six months now and I am so grateful for the care he has been given. He speaks very highly of all the carers that visit him and nothing is too much trouble. Management are very quick to respond to my queries and keep me informed of any relevant details.
I would highly recommend Nash.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you for taking the time to leave us this review and for your very kind words. It's a pleasure for the team to be supporting and caring for your dad and thank you for the opportunity and trust in…read more
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Review from J P (Daughter of Client) published on 20 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have read the reports that the Carers wrote each day that they looked after Mum whilst I was on holiday. When there appeared to be a problem with medication I was alerted to this (I had asked to be contacted in case of any problems), then the Supervisor made contact to talk this through and decide
on a way forward, whilst I was away.


Mum has told me that all of the Carers were lovely and she enjoyed seeing them each day.


Thank you

Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you kindly for taking the time to leave us a review. We are happy we were able to step in and help with a temporary care package for mum. We understand at Nash Homecare that flexibility is…read more
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Review from C D (Granddaughter of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are fantastic and supportive. My Nan recently became confused and the carers picked up on it straight away and called the family. We were able to get a doctor to check her over and get antibiotics for a water infection. The nurses who visited said how lucky we were to have carers to note
and act so early before she became ill. Nan wouldn't be able to be in her home without their support.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you for taking the time to leave us this very kind review. It is our pleasure to care for your nan. Helping to support nan with her wish to remain living in her own home, is why we do what we do…read more
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Review from N W (Daughter of Client) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very happy with the care she has received from the girls at Nash Homecare. She looks forward to seeing them and they are helpful and kind. She has help with bathing and light housework. The care she has helps her to stay in her own home which makes her happy.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you kindly for taking the time to leave us this review. We are happy to hear Mum is happy with the care she receives from Nash Homecare. Our carers enjoy visiting Mum also and she was a…read more
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Review from Mary S (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nash Homecare have been looking after my father for the past few years. They have and continue to provide an excellent service for my dad ensuring all his daily personal care needs are met to continue to support him living at home. The individual carers have all built a good rapport with dad and know
him well. At nearly 97, dad feels very supported by Nash Homecare and is grateful that he can continue to live at home.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you kindly for taking the time to leave us this brilliant review. Dad is a very lovable gentleman and the carers are all very fond of him. I'm very happy to read you find the service Dad is…read more
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Review from J E (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Originally I contacted Nash Homecare to provide support for Mum while we were away on holiday. Since a change in circumstances, we needed to organise more support on a daily basis. The team were so helpful and set up twice daily visits and managed to sort out times that are suitable for Mum. This was
very much appreciated during what has been a challenging time. The staff are friendly and professional and I am pleased to recommend them.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you for taking the time to leave us this positive review. At Nash Homecare we completely understand our clients' care packages will possibly, decrease/increase, to meet the needs of the client.…read more
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Review from Moira D (Daughter of Client) published on 9 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Nash Homecare without hesitation. From the first meeting, they have completely understood the needs of my father. My father has received the same carers since day one which has allowed trust and understanding to be built between carer and client. Thank you!
Reply from Rachel Gardner, Care Manager at Nash Homecare
It was great to come and meet with yourself, your family member and father to discuss the needs of your father at the first initial assessment. We find at Nash Homecare, the more information received…read more
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Review from D T (Daughter of Client) published on 9 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Nash Homecare for my mother a few months ago due to a shortage of staff with our personal carers. The team at Nash came and did an assessment straight away and were very accommodating with our last-minute needs. The carers are friendly, on time and pay attention to detail. The team at
Nash look after my mother very well and it never feels like strangers are entering our home! Nash strive to provide person-centred care throughout their time with us and I believe this is one of their main focuses when providing care for my mother. Nash try their utmost best to ensure needs are met and I would recommend Nash above other agencies.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you so very much for your kind words and for taking the time to leave us a review. We are very pleased that we are able to step in as and when needed. Here at Nash Homecare, we understand the…read more
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Review from Janice A (Daughter of Client) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just started using Nash Homecare after my Mum suffered a nasty fall and needs help with getting out of bed, washing and dressing which may only be needed on a temporary basis. I contacted Nash Homecare and they responded immediately and arranged the assessment and carer within a day which is
exactly what we needed. They were very professional while also being very friendly and made Mum feel comfortable immediately. Obviously, it is still early days but what we have seen so far has been excellent. Knowing the carer is going to be there at a specific time reassures myself and Mum. We will continue to review her progress but it helps to know that Nash are very flexible in that we can reduce or extend the amount of care she needs.
Reply from Rachel Gardner, Care Manager at Nash Homecare
Thank you for taking the time to write this review. We pride ourselves on many things but one is to be responsive and I'm glad you felt this was the case with us at Nash Homecare. We understand from a…read more
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Review from John H (Son of Client) published on 5 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but high praise for Nash Homecare. We engaged with Nash to look after my mother following a fall and a stay in hospital on returning to her home. My mother stayed in hospital a few more days than expected - but Nash was very flexible in starting her care plan. In fact, it started the
day she got home from hospital! The Nash staff have been, and are, fantastic and my mother enjoys them coming in to support her.
Reply from Rachel Gardner, Care Manager at Nash Homecare
It is really positive to hear such great feedback with regards to the services we provide here at Nash Homecare and how it is appreciated by not only the clients we care for, but for the family…read more
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Review from Libby B (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We joined Nash Homecare this year and can honestly say that this agency offers the creme de la creme of care. My elderly mother has complex healthcare needs and, as such, needs carers who can offer her a holistic approach in order for her to live an independent and enjoyable life. Before joining Nash
Homecare we had experienced a horrendous time with previous care agencies including staff that would fail to turn up, the management failing to support or understand my mother's needs and it had become a constant struggle for us as a family. With Nash Homecare things couldn't be more different, I never have to worry that Mum will be left without care, the management at Nash are always there for us whenever we need it and their communication, reliability and professionalism is unwavering.
The carers are all so kind, empathic, professional and genuinely caring. The support they offer Mum, and their person-centred approach, means Mum has been the happiest I have ever known her.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
Thank you so much for taking the time to leave us this amazing review.
We are very grateful for your kind words and will be sure to pass this tremendous feedback onto the relevant carers. We are…read more
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Review from Linda K (Daughter of Client) published on 29 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I haven't met the carer but Mum and Dad are very pleased with the service they receive, which is a huge relief to me. Although currently the carer only comes in twice a week for one hour, she is very flexible in what she does, depending on the need on the day. We will probably look to increase the duration
soon. The only reason for not choosing Extremely Likely to recommend and Excellent ratings, is that I have no other experience to compare this company with.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
Thank you so much for taking the time to leave us a review. It's good to know that our care offers relief to families and that our carers are flexible and can adapt/help if situations should change or…read more
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Review from Sarah O (Daughter of Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been receiving great care in the two years but lately, he has needed extra care. Nash have been great at arranging additional support at short notice, making suggestions about what else can help Dad and our family keep track of things. They are effective, caring and compassionate. This is
such a big relief to know Dad is getting the care he needs.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
Thank you very much for your kind words, we are so very pleased that we are able to make a profound difference to your dad's life and support you along the way. We pride ourselves on being able to…read more
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Review from Margaret C (Ex Family Member) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-husband has received excellent care from the Nash staff. They are all thoughtful, pleasant, helpful and treat him with dignity. Also, the managers keep in touch with me about how he is getting on and if they think that anything can be done to adjust his care to his changing needs. They have been
very helpful in this regard. I would fully recommend them.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
We would like to thank you for taking the time to write this review. It is great to hear how good the carers are and the fantastic work they do for each and every one of our clients, and also the…read more
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Review from Ian H (Son of Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nash have provided care and support to my mother over the past 18 months since she had a fall. The staff have been excellent, and Mum has been treated with dignity and respect at all times. On several occasions staff proactively contacted us when they had concerns about mum’s health, and this has helped
us get the required medical support in a timely manner. My brother and I are reassured that mum is being supported so well and able to remain in her own home.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
We'd like to thank you for taking the time to write this lovely review. It is great to hear our carers are excellent and helping to care for your mum, to allow her to stay in her own home. We always…read more
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Review from Regina S (Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially, Nash Homecare provided me with care one hour a day over seven days. This was reduced to four days a week at my request in the summer and further reduced to three days per week. The reduction was due to improving my health on my part. I now have the same carer coming to me Mondays, Wednesdays
and Fridays. I very much like this consistency as this carer really knows my routine and more importantly, provides outstanding care. There were a few hiccups administratively during the first lockdown, however, these were rectified to my satisfaction. I would recommend Nash Homecare to others without reservation.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
Thank you for taking the time to write a review, we really do appreciate this. It's great to hear that with the support of Nash Homecare you were able to decrease your care package. We are pleased you…read more
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Review from Roger S (Client) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my main carer excellent. She was professional but approachable and friendly. Whilst she took the initiative in many respects, she allowed me to gain independence and autonomy. Other carers who did not care for me as often as my main carer, quickly acquainted themselves with my needs and abilities.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
Thank you for taking the time to complete a review for the care you received from Nash Homecare. We're pleased we were able to help you for the short period of time you required care support and wish…read more
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Review from M G (Client) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given by your staff was excellent. Response to my needs was excellent in every way. They were very professional and attentive without being intrusive. I would certainly use your service again.
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Review from Harry B (Son of Client) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff really proactive, sympathetic and knowledgeable. Carers are excellent. Indeed doctor at Moorfields eye hospital praised one carer for her help and professionalism.
Reply from Chike Nwangwu, Managing Director at Nash Homecare
We are very thankful for your review and thank you for taking the time to complete this. Our carers will always go above and beyond to help, even if it's accompanying our clients to appointments out…read more
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Review from Andrew G (Son of Client) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would say the team were professional and flexible as times needed were not really known. Considering the time scale, I thought we were lucky to get such a professional company. They are certainly a company to keep a note of in case of future need. If it was provided by the NHS, your mum would have
been better before they had set it up.
The assessment was thorough before the care started so the team could find out exactly what was needed.
Reply from Chike, Director at Nash Homecare
Thank you for taking the time to review our services. We will always try to help any care package if we can and will always be honest. We value your comments and are elated to hear that you would…read more
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Nash Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.925 for Nash Homecare is calculated as follows: ( (49 Excellents x 5) + (4 Goods x 4) ) ÷ 53 Ratings = 4.925
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nash Homecare is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

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