Nash Homecare

My parents, who both have Dementia have been receiving care from Nash Homecare for a couple of months now. The whole process was very smooth from the assessment to the care being put in place via Adult Care Services. The team explained in detail how the care plan works and we are kept up to date if they feel if anything needs changing. My parents say that all the carers are so lovely and nothing is too much trouble for them. This care has changed our lives, we now know that they are taking the correct medication each day, which has been a real worry for us in the past. We can't thank the Nash team enough and would highly recommend them.

Dad has been receiving in-home care from Nash for six months now and I am so grateful for the care he has been given. He speaks very highly of all the carers that visit him and nothing is too much trouble. Management are very quick to respond to my queries and keep me informed of any relevant details. I would highly recommend Nash.

I have read the reports that the Carers wrote each day that they looked after Mum whilst I was on holiday. When there appeared to be a problem with medication I was alerted to this (I had asked to be contacted in case of any problems), then the Supervisor made contact to talk this through and decide on a way forward, whilst I was away.

Mum has told me that all of the Carers were lovely and she enjoyed seeing them each day.

Thank you

The carers are fantastic and supportive. My Nan recently became confused and the carers picked up on it straight away and called the family. We were able to get a doctor to check her over and get antibiotics for a water infection. The nurses who visited said how lucky we were to have carers to note and act so early before she became ill. Nan wouldn't be able to be in her home without their support.

My mother has been very happy with the care she has received from the girls at Nash Homecare. She looks forward to seeing them and they are helpful and kind. She has help with bathing and light housework. The care she has helps her to stay in her own home which makes her happy.

Nash Homecare have been looking after my father for the past few years. They have and continue to provide an excellent service for my dad ensuring all his daily personal care needs are met to continue to support him living at home. The individual carers have all built a good rapport with dad and know him well. At nearly 97, dad feels very supported by Nash Homecare and is grateful that he can continue to live at home.

Originally I contacted Nash Homecare to provide support for Mum while we were away on holiday. Since a change in circumstances, we needed to organise more support on a daily basis. The team were so helpful and set up twice daily visits and managed to sort out times that are suitable for Mum. This was very much appreciated during what has been a challenging time. The staff are friendly and professional and I am pleased to recommend them.

I would recommend Nash Homecare without hesitation. From the first meeting, they have completely understood the needs of my father. My father has received the same carers since day one which has allowed trust and understanding to be built between carer and client. Thank you!

I started using Nash Homecare for my mother a few months ago due to a shortage of staff with our personal carers. The team at Nash came and did an assessment straight away and were very accommodating with our last-minute needs. The carers are friendly, on time and pay attention to detail. The team at Nash look after my mother very well and it never feels like strangers are entering our home! Nash strive to provide person-centred care throughout their time with us and I believe this is one of their main focuses when providing care for my mother. Nash try their utmost best to ensure needs are met and I would recommend Nash above other agencies.

I have nothing but high praise for Nash Homecare. We engaged with Nash to look after my mother following a fall and a stay in hospital on returning to her home. My mother stayed in hospital a few more days than expected - but Nash was very flexible in starting her care plan. In fact, it started the day she got home from hospital! The Nash staff have been, and are, fantastic and my mother enjoys them coming in to support her.

We have just started using Nash Homecare after my Mum suffered a nasty fall and needs help with getting out of bed, washing and dressing which may only be needed on a temporary basis. I contacted Nash Homecare and they responded immediately and arranged the assessment and carer within a day which is exactly what we needed. They were very professional while also being very friendly and made Mum feel comfortable immediately. Obviously, it is still early days but what we have seen so far has been excellent. Knowing the carer is going to be there at a specific time reassures myself and Mum. We will continue to review her progress but it helps to know that Nash are very flexible in that we can reduce or extend the amount of care she needs.

The carers are all so kind, empathic, professional and genuinely caring. The support they offer Mum, and their person-centred approach, means Mum has been the happiest I have ever known her.

I haven't met the carer but Mum and Dad are very pleased with the service they receive, which is a huge relief to me. Although currently the carer only comes in twice a week for one hour, she is very flexible in what she does, depending on the need on the day. We will probably look to increase the duration soon. The only reason for not choosing Extremely Likely to recommend and Excellent ratings, is that I have no other experience to compare this company with.

My dad has been receiving great care in the two years but lately, he has needed extra care. Nash have been great at arranging additional support at short notice, making suggestions about what else can help Dad and our family keep track of things. They are effective, caring and compassionate. This is such a big relief to know Dad is getting the care he needs.

My ex-husband has received excellent care from the Nash staff. They are all thoughtful, pleasant, helpful and treat him with dignity. Also, the managers keep in touch with me about how he is getting on and if they think that anything can be done to adjust his care to his changing needs. They have been very helpful in this regard. I would fully recommend them.

Nash have provided care and support to my mother over the past 18 months since she had a fall. The staff have been excellent, and Mum has been treated with dignity and respect at all times. On several occasions staff proactively contacted us when they had concerns about mum’s health, and this has helped us get the required medical support in a timely manner. My brother and I are reassured that mum is being supported so well and able to remain in her own home.

Initially, Nash Homecare provided me with care one hour a day over seven days. This was reduced to four days a week at my request in the summer and further reduced to three days per week. The reduction was due to improving my health on my part. I now have the same carer coming to me Mondays, Wednesdays and Fridays. I very much like this consistency as this carer really knows my routine and more importantly, provides outstanding care. There were a few hiccups administratively during the first lockdown, however, these were rectified to my satisfaction. I would recommend Nash Homecare to others without reservation.

I found my main carer excellent. She was professional but approachable and friendly. Whilst she took the initiative in many respects, she allowed me to gain independence and autonomy. Other carers who did not care for me as often as my main carer, quickly acquainted themselves with my needs and abilities.

The care given by your staff was excellent. Response to my needs was excellent in every way. They were very professional and attentive without being intrusive. I would certainly use your service again.

Staff really proactive, sympathetic and knowledgeable. Carers are excellent. Indeed doctor at Moorfields eye hospital praised one carer for her help and professionalism.