Nash Homecare

Nash House, 15 Sovereign Park, Cleveland Way, Hemel Hempstead HP2 7DA
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9.9 76 Reviews
  • Nash Homecare, Hemel Hempstead
Nash Homecare has more than 20 years' experience in delivering personalised home care to clients in Hemel Hempstead, Berkhamsted and Tring.

The company has links with Nash chemists and build strong relationships with local GP's, district nurses, physiotherapists, occupational therapists, hospital discharge teams and social workers. Their holistic approach to home care is designed to reflect on the health, social and emotional preferences of all clients.

Keeping clients happy and supporting their independence is their ultimate aim. Care staff can provide hourly calls throughout the day and night and appreciate that each client is different, tailoring care plans to their individual needs.

Care workers take the time to get to know clients and their personal support network which helps care staff to deliver a personalised service.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nash Homecare Ltd

Person in charge

  • Chike Nwangwu (Managing Director)

Nash Homecare Reviews (76)

9.9

Nash Homecare has a Review Score of 9.9 (9.933) out of 10, based on 13 reviews in the last 2 years.
Over all time Nash Homecare has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nash Homecare
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Total of 76, showing 41-60
Review from Michelle S (Daughter of Client) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nash have supported my mother at home for several years until she recently went into a care home. They have always been reliable, caring and taken appropriate and helpful action if my mother needed medical treatment.
Nash could offer flexible care depending on family circumstances and were easily contactable
to discuss my mother’s needs and changes in care level if needed.
Staff were always friendly and positive and we will miss their input.
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Review from Lynn H (Daughter of Client) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise and thank you enough for the care you provide for my mother, especially in these difficult times.
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Review from Jeannie S (Daughter of Client) published on 27 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother sadly died in January but she had received many years of excellent care from the carers at Nash. She became very fond of her carers who always treated her with respect and maintained her dignity.
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Review from J H (Wife of Client) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once it was established what was needed, fine. However, some staff inexperienced and not helpful - no idea what's needed. They used the job as a filling in job while waiting for their next experience eg travelling or further education. One member of staff was exceptionally good.
Reply from Chike Nwangwu, Managing Director at Nash Homecare

Hi, Jane, thank you for your review. At Nash Homecare we value all feedback both positive and areas where you feel improvements could be made to our service. It really is a team effort, and we have a diverse team that enables us to meet all types of care needs, so I'm pleased to hear that you've had an exceptionally good experience overall. Kind Regards Chike.

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Review from Y H (Client) assisted by family/friend published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with all the aspects of my care.
Reply from Bhavika Bhurtun at Nash Homecare

Thanks for your review, we are all really pleased you are happy with our service. We will pass on the feedback to all the Nash Homecare team. Kind regards.

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Review from N A (Client) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service, always understanding and compassionate. Always punctual and very helpful, friendly and trustworthy.
Reply from Bhavika Bhurtun at Nash Homecare

Thank you for your positive review of Nash Homecare Nicola. We know that sometimes having care at home can seem daunting for some people so really great to hear you feel we are a compassionate and trustworthy service. We will pass on your feedback to the Nash team. Kind regards Bhavika.

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Review from John B (Client) assisted by family/friend published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the beginning, I have found Nash Home Care to be organised and supportive. The care provided is good and the carers are able to provide the care I need whilst respecting my independence. I look forward to their visits.
Reply from Bhavika Bhurtun at Nash Homecare

Thanks for the review John, so lovely to hear that you look forward to our visits and that we are supporting you in the way that you want. Will pass on your feedback to the rest of the team. Kind regards Bhavika

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Review from Will T (Son of Client) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Magic support keeping Dad happy at home. Each and every helper has been excellent.
Reply from Bhavika Bhurtun at Nash Homecare

Thank you for the lovely feedback Will. Keeping your Dad happy at home is what the Nash Homecare service is all about. Kindest regards Bhavika.

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Review from Tracey C (Daughter of Client) published on 1 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nash have provided excellent care and support to my mum following an osteoporotic fracture to her spine in April. Previously, she was completely independent and they have treated her with dignity and respect and encouraged her to do as much for herself as possible. Staff are always friendly and Mum
looks forward to their visits. My sister and I are reassured that Mum is in safe hands.
Reply from Bhavika Bhurtun at Nash Homecare

Thanks for the great review Tracey, so pleased to hear that your mum and family are happy with our service and that we are enabling her independence as much as possible. We will pass on this feedback to all the Nash Homecare team. Kind regards Bhavika.

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Review from Allan R (Son of Client) published on 26 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care and support given to my mother. The dedicated team always ensured the safeguarding of my mother and ensured that her care plan was adhered to.
Reply from Bhavika Bhurtun at Nash Homecare

Thank you for the feedback Allan, really happy to hear you were impressed by our service. I will pass on your feedback to the rest of the team who looked after your mum.

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Review from Gill S (Daughter of Client) published on 5 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My frail elderly parents were very much against accepting support from any care agency.
Struggling to cope, it took a crisis for me to be allowed to investigate options for local care.
Initially, I felt overwhelmed, but after reading the different agency websites/ CQC reports - Nash Homecare soon
stood out as our first choice.
Right from our initial contact the office staff, were extremely helpful, clearly very knowledgeable and well organized.
An assessment went ahead, and due only to the skill and diplomacy of the member of staff, my parents agreed to ''give it a go''
The following week my father sent me an email saying 'There is no need to worry, we are being well looked after, by the Nash Carers'
All of the staff are well trained, extremely friendly, thoughtful and go that extra mile on every visit. They seem very happy and clearly enjoy their work and genuinely understand the needs of their elderly clients.
I cannot recommend them highly enough and am exceedingly grateful.
Reply from Bhavika Bhurtun at Nash Homecare

Hi Gill, Thank you for your great feedback about the service your parents are receiving from us. It really is a team effort, so pleased to hear that from your first touchpoint with us that you have had a positive experience. Accepting care for the first time can be difficult for many people who have lived independent lives for many years, so we are happy to hear that your parents are getting what they want/need from us, so they feel they are well looked after.
We will pass on your thanks to all.

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Review from Pauline K (Daughter of Client) published on 29 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my father was unable to use your services for long due to his admission to hospital for a prolonged stay. However, I would like to thank you very much for the superb care shown during the time you helped him. The carers were helpful, kind and friendly and took time to talk to my father
about things that mattered to him which is so important. The office team were also so helpful, kind and understanding. I have no hesitation in recommending Nash Homecare and hope that we will be able to use your services again in the future.
Reply from Bhavika Bhurtun at Nash Homecare

Thank you so much for your positive review Pauline, we will pass on your kind words to our carers and office team who will be so pleased to hear we helped to care for your father in such a compassionate way.

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Review from Sue L (Daughter of Client) published on 26 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time I contacted Nash, they were friendly, helpful and approachable. My mum is frail with mild dementia.
They were the only care agency that asked about my mum's background, interests and hobbies so they had something in common to talk to her and engage with her about. Not only do they
visit and look after her and ensure she eats properly but they take her out shopping or for coffee and cake whilst I work in the week.
Always responsive, I think they are just brilliant and as a daughter, it’s taken a huge amount of worry away from me. I’d give them 6 stars if I could.
Reply from Bhavika Bhurtun at Nash Homecare

Thank you so much for this lovely feedback Sue, really pleased you are happy with the way we support your mum. We will be sure to share your positive comments with the Nash team. Kind regards.

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Review from Toneye F (Client) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful service, friendly, caring, very pleased.
Reply from Aparna Jani at Nash Homecare

Thank you so much for this review. It is our pleasure to have you as a client and means a lot to our small business to have such positive words said about our service too. Will ensure your review is passed onto the Carers.

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Review from Niki G (Daughter of Client) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nash Homecare have looked after my Mum for almost a year now on a daily basis and I can highly recommend them. She has dementia and the care provided has always been very understanding, kind and efficient. The backup and organisation in the office is excellent; any changes, queries or requests are always
handled promptly and efficiently. No visits have ever failed to happen. As I live quite far away, it has been very reassuring to know that the care is reliable and that Mum is being so well looked after. The fact that the carers are not constantly changing is also very helpful, as she sees the same 2 or 3 people, which in her condition helps avoid unnecessary confusion.
Reply from Bhavika Bhurtun at Nash Homecare

Thanks for the positive review Niki, really glad that you are happy with the care that is provided to your mum by our carer and support team, we will pass your lovely comments on to them.

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Review from Ann G (Client) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers, most OK, not all. I found that the time I was given for AM visits was not kept to that time. Improvement has been made since I commented about it to the team. The person who did the rotas were at fault, not the carers. Perhaps poor managers.
Reply from Bhavika at Nash Homecare

Hi Ann thank you for your review. At Nash Homecare we value all feedback both positive and areas where you feel improvements could be made about our service. Glad that since mentioning to the team about your morning call times there has been an improvement. More than happy to give you a call to further explore some of the other areas you have commented on.
Kind regards
Bhavika

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Review from P T (Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you all for helping me through a difficult time. It's been a long time and your lovely ladies have helped me to keep positive and cheerful, quite a gift at 7 am on a winters morning. No doubt I will be needing you again in the future.
Reply from Andy Barratt at Nash Homecare

Thanks for the lovely review of our services, the carers always like to hear how much their work is appreciated.

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Review from Joan C (Client) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the service you provide. The carers are professional and helpful.
Reply from Andy Barratt at Nash Homecare

Thank you very much for the review. As always I'll make sure our carers are made aware of your kind words.

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Review from Lillian B (Client) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love having someone to chat to every day, makes my day worth getting up for, she helps me to wash and dress, she makes sure I keep my dignity and then makes sure I have my meds and makes lovely food for me. I am so glad that Nash has sent me my little angel. I was so lonely and felt useless but now
my world has changed greatly. My new carer has only just started but she is wonderful and I hope she stays as my carer. Well done. Thank you.
Reply from Andy Barratt at Nash Homecare

What a lovely review for our carers Lillian. I'll make sure I pass on your message to them.

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Review from L G (Partner of Client) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the service. All the staff have been kind, professional and as a 90-year old, my partner has been treated with respect and dignity at all times. There was a hiccup timing the visit, this has been resolved compassionately and we have been reassured our slot will be 7:30 am
as originally agreed. We did try to be flexible (early/late) but that didn't work out for us. We are very grateful, thank you.
Reply from Andy Barratt at Nash Homecare

Thanks for the review L. I'm really pleased you're happy with our care and very glad any issues you had initially have been resolved to your satisfaction.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Nash Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Nash Homecare is calculated as follows: ( (70 Excellents x 5) + (5 Goods x 4) ) ÷ 75 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nash Homecare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (0)

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