Bridgewater Home Care (Bolton)

We were recommended Bridgewater Homecare by a friend. I am POA and a friend of the client, who had dementia and was approaching end of life care. K&M came out to perform an assessment of the client. They were kind, compassionate, thorough, and reassuring but yet professional. They talked us (myself and the client's spouse) through the process, assuring us that no request was too much trouble and ensuring they knew as much as possible about the client. Once the care package was in place, the staff were wonderful; they were prompt, attentive, polite and very caring to the client. They always asked the client's spouse if they required any other tasks or jobs performing. They made what was a very sad, and potentially distressing time, perfectly tolerable for us. The information provided on the app was useful for me as I was not on site. I would have no hesitation in using them again, should the need arise, nor in recommending them to other clients. Thank you, Bridgewater Home Care, Bolton.

My mum was very sceptical about having someone going in her home to clean, but knew she needed assistance. After checking reviews I approached Kirsty at Bridgewater, and explained what mum needed and wanted. Nicola has been fantastic and asks mum what she needs doing and also communicates with her throughout the visit. Mum has settled now and has Nicola every 2 weeks for 2hours. I can also check what has been done which I think is a very good idea. Thankyou so much Bridgewater Bolton for giving mum confidence in having help.

Her care includes exercise, lots of activities includes baking, puzzles, flower arranging.

Fantastic care provider who always put clients needs first. The carers show genuine care for mum. Their 24/7 helpline was a great support when needed. We would 100% recommend them to family and friends.

After a previous bad experience with private care we came across 'Bridgewater Home Care'. What a company! The staff, from the office to the carers are all professional, kind, caring, understanding and human! Both my parents and the rest of the family are happy to have them around and they totally morph into how you want the care plan to be. They are walking angels and don't know how we'd cope without them now.

My mum is 90 years old and deteriorated between Christmas & New YEar. My brothers, a family friend & I cared for Mum also staying over. We were extremely stressed doing care for my mum, who became very frail. Bridgewater commenced 12.1.26 and the relief for us is massive. The care is excellent she has the same carers who go the extra mile. One volunteered on her day off to get Mum ready for an emergency appointment.

We began using Bridgewater Home care after mum had a fall & needed extra help morning & evening. From the start the carers were pleasant, respectful & considerate of mum's wishes. Every day we could log onto the app to check they had been . They provide a detailed report of how mum was when they arrived & any conversations they had with her . They are a very helpful and caring company .

I cannot speak highly enough about the exceptional care provided by Bridgewater Home Care. Their care and attention extended the time mum was able to live independently at home, despite her progressive dementia. One staff member, in particular, became a new friend, at a time when mum found it difficult to forge relationships. Bridgewater took time to understand mum's individual needs and in particular, their support around mum's 90th birthday party was instrumental in that being a very happy and successful occasion.

Thank you again to all of you.

Wonderful care for my late father, from the day of first contact until the end of his life. I found the service to be flexible and they listened carefully to our needs, making the process of finding carers and putting together an appropriate care plan, much easier than I had expected. The manager, was very helpful and gave good advice. She was friendly and supportive and went the extra mile to help. The carers were all lovely, friendly and caring, treating dad with respect and dignity. I very much appreciated the on line feedback and account of what had been done after each visit. Everything was transparent including the pricing. Thank you Bridgewater.

We have now received care from Bridgwater for nearly three years. All staff have presented themselves in a professional manner and are always polite and courteous. The carers are very considerate to Dad's needs and never rush him. They make conversation with him and always listen to his stories, sometimes more than once! But always take the time to listen as hearing for the first time!! Would wholly recommend Bridgewater to anyone.

Excellent timely service. Friendly, affable and helpful. Like another family member.

Some of the carers (usually more experienced) go over and above to help, but some of the younger ones don't appreciate the difficulties of Parkinson's Disease. Those that do understand are very good at knowing when I am "off" ad just get on with the tasks.

Extremely happy with service provided by Bridgewater, all the staff and carers made a stressful situation so much easier for us. The carers are so kind and helpful, nothing was too much trouble for them.

I cannot speak highly enough about the exceptional care provided by Bridgewater Home Care. They have been providing companion care for my mother-in-law, who is living with dementia, for several months now and we are incredibly grateful for their support. They always go above and beyond, ensuring that Mum receives the very best care possible. One staff member, in particular, has become like a best friend to my mother-in-law. Her kindness, compassion, and expertise have been invaluable in helping Mum to feel comfortable and safe. What sets Bridgewater Home Care apart is their commitment to truly getting to know its clients and their families. They take the time to understand individual needs and preferences and tailor their care accordingly. It is clear that they genuinely care about their client's well-being and go out of their way to make a positive difference in their lives. I highly recommend Bridgewater Home Care. They are an outstanding company, with an exceptional team of caregivers!

We have been extremely happy with the service provided, which includes a night sitter and carers every morning. All the carers are polite, friendly and respectful and treat me and my husband with dignity. Nothing is too much trouble, and they all go above and beyond to ensure my husband is well cared for.

The office is good to deal with, easy communication. My son was quite happy and relaxed with the carers, who he accepted into any part of his house as he has refused people before.

They smile with her when she’s happy and help her through the not too good days. My brother and I work alongside the Bridgewater team, communication from them is always relevant, pertinent and accurate, with Mum at the forefront of every decision we make together as a team. Mum would not be able to stay at home ( where she wants to be) without the help we have from Bridgewater.

The careers that come to mum have done a great job from day one. She feels very comfortable with them and something that is very important to her is the way they share stories about their families. Mum is on her own for a large part of the day so the carers visit is a welcome break. Then when I visit she enjoys repeating these stories to me. At 95, mum needs help with showering and dressing which was difficult for her to accept at first but the carers were so professional and thoughtful in the way they treated her, that mum is very happy and relaxed with them. For me, if mum is happy then so am I. A big thank you to all the staff.

All in all I would definitely rate Bridgewater Bolton as ‘The cream of the crop’ I only wish I could do more to thank them.