First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.9 84 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23.74

We're always happy to discuss fees informally

These prices are only a guideline, please contact First4Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Stacey Cole (Manager)

First4Homecare Ltd Reviews (84)

9.9

First4Homecare Ltd has a Review Score of 9.9 (9.895) out of 10, based on 13 reviews in the last 2 years.
Over all time First4Homecare Ltd has 84 reviews.

Overall Experience
  • 77
  • 7
  • 0
  • 0
  • 0
Date Published
  • 84
  • 1
  • 6
  • 13
  • 71
Reviewer Connection to First4Homecare Ltd
  • 33
  • 14
  • 13
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from Ree J (Daughter-in-law of Client) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare has been providing personal care support to my Mother in Law, since June 2017 following her discharge from the hospital. She had been fiercely independent prior to this and was reluctant and unsure about having someone to support her.
Heritage has provided a person centred approach
from day one, they have been flexible in providing her care and have added and altered times in order to offer a service that suits her daily routine.

Heritage is continuing to ensure she maintains her independence in those elements of care that are important to her but ensure she has the level of care and support she requires. The care staff have been consistent and this has enabled continuity in the care provided and has allowed a positive and supportive relationship between her and her carer develop.


We would recommend this service.

Reply from Fiona Hodder, Care Manager at First4Homecare Ltd

Ree, thank you so much for your kind review, we find it a privilege to care for your mother-in-law.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Iris C (Client) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can say it with just one word - excellent.
Reply from Steve Hodder, Managing Director at First4Homecare Ltd

Thank you very much for your kind review, it was a pleasure to be able to care for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B G (Client) assisted by family/friend published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time, helpful and courteous.
Reply from Anna McCormick, Digital Marketing Assistant at First4Homecare Ltd

Thank you for your lovely review. We are really pleased to hear you're happy with the service you are receiving.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Frances B (Daughter of Client) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response and set up of my 94year old mother's care service was carried out very efficiently.
We are very pleased with the care that she is receiving from professional and friendly staff.
Reply from Anna, Marketing Assistant at First4Homecare Ltd

Thankyou for your lovely review Frances, we're happy you are pleased with the care we are providing.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.895 for First4Homecare Ltd is calculated as follows: ( (68 Excellents x 5) + (8 Goods x 4) ) ÷ 76 Ratings = 4.895
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Fiona

Fiona Hodder

Job Title: Director & Registered Care Manager Joined: 2016

Fiona’s career within the healthcare industry has spanned over 30 years. Having previously worked in clinical practice as a Nurse and spent time in healthcare marketing, sales and training, Fiona went on to work for blue-chip medical device companies where she was instrumental in the development and delivery of clinical training programmes. Utilising her knowledge and experience, Fiona then went on to run her own company, providing healthcare training and consultancy and working with care professionals to provide both mandatory and specialist training. Fiona now takes the role as both Director and Registered Care Manager of Heritage Healthcare Gloucester. Her extensive skill set and leadership qualities enable Fiona to lead and support her Care Team.

Steve

Steve Hodder

Job Title: Director Joined: 2016

Heritage Healthcare Gloucester Director Steve Hodder is responsible for Operations and Business Development. Steve has spent the majority of his working career within the media industry in senior operational management positions. Steve has had an extremely successful career working in Television Operations for some of the largest broadcast companies in the UK including BBC, ITV and Channel 4. In recent years, Steve has been running his own company focused on the production of training videos to promote best practice for the healthcare and medical device industry.

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