First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
Review Us
9.7 90 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

Care Provided by First4Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At First4Homecare, we deliver high-quality home care in Gloucester with pricing that is clear, fair and easy to understand. Families should feel confident about both the care provided and the costs involved, from the very first conversation.


The cost of home care in Gloucester depends on individual circumstances. This includes the type of support required, how often care is delivered, and the level of assistance needed. We offer flexible care options, from short support visits through to full live-in care at home. Where care needs are more complex, two carers may be required to ensure safety and continuity, and this will always be explained clearly and agreed in advance.


Live-in care allows people in Gloucester to remain in their own home while receiving consistent, one-to-one support. For many families, it provides a reassuring and practical alternative to residential care. Pricing for live-in care reflects the level of support required and is agreed upfront, giving clarity and peace of mind.


Every service includes a personalised care plan, tailored to individual needs, daily routines, personal preferences and budget. This ensures care is appropriate, respectful and sustainable over time.


We make arranging home care in Gloucester as simple and supportive as possible. Our local team takes time to understand your situation, explain your options clearly, and design a care package that fits your circumstances. Once care begins, care plans are kept under regular review to ensure support continues to meet changing needs.


Trusted home care in Gloucester, delivered with clarity, dignity and confidence.

Contact First4Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First4Homecare Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Manager)
9.7

First4Homecare Ltd has a Review Score of 9.7 (9.734) out of 10, based on 19 reviews in the last 2 years.
Over all time First4Homecare Ltd has 90 reviews.

Overall Experience
  • 80
  • 10
  • 0
  • 0
  • 0
Date Published
  • 90
  • 8
  • 11
  • 19
  • 71
Reviewer Connection to First4Homecare Ltd
  • 34
  • 17
  • 15
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 81-90
Review from Jo T (Daughter of Client) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and every one of the team of carers brought reassurance, safety, humour and practical good sense to a very fraught situation - an unsafe hospital discharge. The manager’s experience informed our decisions every step of the way towards resolution of this challenge. She supported me and my
sister and made the greatest contribution to the confidence and reablement of our mother. We learned so much from the team! She manages her colleagues brilliantly, treats them fairly and rewards them properly. This gave us what turned our to be justifiable confidence in her and the care she offers.
Reply from Fiona Hodder at First4Homecare LtdIt was our pleasure to care for your Mother and we're so pleased that the overall experience for your Mother and your family was such a positive one
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacky S (Daughter of Client) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team stepped in at very short notice when my fiercely independent but very frail mum was discharged from hospital with leg ulcers, bed sores, a catheter and other problems. They were astonishing.
Mum really wanted to return to live at home on her own, despite everything, and my
sister and I had tried to make it possible. The Heritage Healthcare workers were a dependable tower of strength, and without them, we would not have lasted a day. When Mum was at her most difficult, the carers were able to deal with the problems calmly and kindly. They were always respectful of Mum's wishes - but persuaded her to accept help when most needed.
Their support meant that when we had to make the decision that the situation was not safe enough to continue, we knew that we really had done everything we could. I cannot praise them highly enough.
Reply from Fiona Hodder at First4Homecare LtdThank you so much for your kind review and it is heartening that we have achieved what we always endeavour to do; provide excellent and compassionate care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first time I have needed care. It was strange at first but better than a hospital or care home as it is more personal.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review. We're pleased your experience with us is good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cheryl S (Client) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having needed carers for several years due to physical disabilities I have found my current provider extremely efficient and friendly. As well as the personal care they help with shopping and keep my house tidy. Making and changing the bed. Nothing is ever too much trouble. I would highly recommend
them.
Reply from Fiona Hodder at First4Homecare LtdWe want the experience of this client to be what all our clients can expect and we find it a pleasure to care for CS and thank you for the kind review
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian R (Daughter of Client) published on 20 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives is amazing. The staff are always very caring and respectful to her. They are also so supportive towards me and always take the time have a chat and ask how things are going and always go out of their way to help in any way they can. It’s helped me as a carer to my mother
so much, I don’t know what I would do without them now.
Reply from Fiona Hodder at First4Homecare LtdThank you so much for your kind review, it is our pleasure to care for your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane C (Niece of Client) published on 24 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last night my elderly aunt who is a client of Heritage Healthcare found herself without heating and electricity. I was very impressed with the service we had from Heritage in sorting this out. The care manager called around and personally sorted this out in circumstances above and beyond the call of
duty.
Reply from Fiona Hodder, Care Manager at First4Homecare LtdIt is very important to us that our clients are safe and we take that responsibility seriously. Thank you for your kind review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ree J (Daughter-in-law of Client) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare has been providing personal care support to my Mother in Law, since June 2017 following her discharge from the hospital. She had been fiercely independent prior to this and was reluctant and unsure about having someone to support her.
Heritage has provided a person centred approach
from day one, they have been flexible in providing her care and have added and altered times in order to offer a service that suits her daily routine.

Heritage is continuing to ensure she maintains her independence in those elements of care that are important to her but ensure she has the level of care and support she requires. The care staff have been consistent and this has enabled continuity in the care provided and has allowed a positive and supportive relationship between her and her carer develop.


We would recommend this service.

Reply from Fiona Hodder, Care Manager at First4Homecare LtdRee, thank you so much for your kind review, we find it a privilege to care for your mother-in-law.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Iris C (Client) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can say it with just one word - excellent.
Reply from Steve Hodder, Managing Director at First4Homecare LtdThank you very much for your kind review, it was a pleasure to be able to care for you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B G (Client) assisted by family/friend published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time, helpful and courteous.
Reply from Anna McCormick, Digital Marketing Assistant at First4Homecare LtdThank you for your lovely review. We are really pleased to hear you're happy with the service you are receiving.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Frances B (Daughter of Client) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response and set up of my 94year old mother's care service was carried out very efficiently.
We are very pleased with the care that she is receiving from professional and friendly staff.
Reply from Anna, Marketing Assistant at First4Homecare LtdThankyou for your lovely review Frances, we're happy you are pleased with the care we are providing.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for First4Homecare Ltd is calculated as follows: ( (88 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (6)

Loading...

Meet the Team (8)

Stacey

Stacey Cole

Job Title: Registered Manager Joined: 2024

Stacey has over 13 years of experience in managing domiciliary home care services. She supports the day-to-day running of care and works closely with clients, families and care staff.


Stacey is committed to ensuring care is safe, reliable and delivered with respect. She focuses on helping people remain comfortable and supported in their own homes, while ensuring care standards are followed and concerns are addressed quickly.

Kay

Kay Loft

Job Title: Care Supervisor Joined: 2018

Kay Loft has worked as a Care Supervisor at First4Homecare since 2018. She brings more than 15 years of experience in care and supports both clients and care staff to ensure care is delivered safely and to a high standard.


Kay regularly checks care quality, supports carers in their roles and helps ensure care plans are followed correctly. Her role helps families feel reassured that care is closely monitored and that any concerns are identified and addressed promptly.

Charlotte

Charlotte Mann

Job Title: Team Leader Joined: 2018

Charlotte is a Team Leader at First4Homecare and has been part of the service since 2018. She brings over 15 years of experience in care, having worked across home care and support roles before moving into leadership.


Charlotte supports care staff and helps ensure care is delivered safely, respectfully and in line with care plans. Her experience and hands-on approach help families feel confident that care is well supervised and consistently supported.

Gus

Gus Saggu

Job Title: Company Director and Nominated Individual Joined: 2023

Gus Saggu is the Director and Nominated Individual at First4Homecare. He is a qualified accountant with over 35 years of business experience. Gus is responsible for making sure the service is safe, well-managed and financially secure. His leadership helps ensure care is reliable, properly overseen and able to continue long term, giving families confidence in the service they choose.

Nicola

Nicola Pope

Job Title: HR and Payroll Manager Joined: 2018

Nicola supports First4Homecare as the HR and Payroll Manager and has over 15 years of experience in health and social care, alongside more than 10 years in payroll and accounts. She ensures carers are paid correctly and supported properly. This helps retain experienced carers, supporting continuity and dependable care for clients.

Shelly

Shelly Stone

Job Title: Financial Controller Joined: 2018

Shelly brings 30 years of experience in finance, including 10 years within healthcare. She ensures the service is financially stable and well-managed. Her work helps protect the continuity of care, reassuring families that support will not be disrupted.

Bushra

Bushra Afzal

Job Title: Recruitment Manager Joined: 2024

Bushra has over four years of experience in healthcare recruitment. She carefully selects carers who are skilled, reliable and compassionate. By focusing on recruiting the right people and reducing staff turnover, Bushra helps ensure clients receive consistent care from familiar carers.

Faisal

Faisal Khan

Job Title: Head of Marketing Joined: 2023

Faisal is the Head of Marketing at First4Homecare. His role is to make sure families clearly understand the care services available and how support can help them or their loved ones. He focuses on providing clear, honest and easy-to-understand information, helping people make informed decisions with confidence. Faisal’s work ensures families feel supported from their first enquiry through to choosing the right care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First4Homecare Ltd to verify any information. View our terms and conditions. First4Homecare Ltd has an Enhanced Service - more info.