First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.8 88 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.
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Care Provided by First4Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1499

We're always happy to discuss fees.

These prices are only a guideline, please contact First4Homecare Ltd to find out the exact price for your requirements.

Contact First4Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First4Homecare Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Manager)

First4Homecare Ltd Reviews (88)

9.8

First4Homecare Ltd has a Review Score of 9.8 (9.827) out of 10, based on 18 reviews in the last 2 years.
Over all time First4Homecare Ltd has 88 reviews.

Overall Experience
  • 80
  • 8
  • 0
  • 0
  • 0
Date Published
  • 88
  • 7
  • 9
  • 18
  • 70
Reviewer Connection to First4Homecare Ltd
  • 34
  • 16
  • 14
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 81-88
Review from R B (Client) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first time I have needed care. It was strange at first but better than a hospital or care home as it is more personal.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review. We're pleased your experience with us is good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cheryl S (Client) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having needed carers for several years due to physical disabilities I have found my current provider extremely efficient and friendly. As well as the personal care they help with shopping and keep my house tidy. Making and changing the bed. Nothing is ever too much trouble. I would highly recommend
them.
Reply from Fiona Hodder at First4Homecare LtdWe want the experience of this client to be what all our clients can expect and we find it a pleasure to care for CS and thank you for the kind review
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Review from Gillian R (Daughter of Client) published on 20 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother receives is amazing. The staff are always very caring and respectful to her. They are also so supportive towards me and always take the time have a chat and ask how things are going and always go out of their way to help in any way they can. It’s helped me as a carer to my mother
so much, I don’t know what I would do without them now.
Reply from Fiona Hodder at First4Homecare LtdThank you so much for your kind review, it is our pleasure to care for your mother.
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  • Value for Money
Review from Jane C (Niece of Client) published on 24 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last night my elderly aunt who is a client of Heritage Healthcare found herself without heating and electricity. I was very impressed with the service we had from Heritage in sorting this out. The care manager called around and personally sorted this out in circumstances above and beyond the call of
duty.
Reply from Fiona Hodder, Care Manager at First4Homecare LtdIt is very important to us that our clients are safe and we take that responsibility seriously. Thank you for your kind review.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Ree J (Daughter-in-law of Client) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare has been providing personal care support to my Mother in Law, since June 2017 following her discharge from the hospital. She had been fiercely independent prior to this and was reluctant and unsure about having someone to support her.
Heritage has provided a person centred approach
from day one, they have been flexible in providing her care and have added and altered times in order to offer a service that suits her daily routine.

Heritage is continuing to ensure she maintains her independence in those elements of care that are important to her but ensure she has the level of care and support she requires. The care staff have been consistent and this has enabled continuity in the care provided and has allowed a positive and supportive relationship between her and her carer develop.


We would recommend this service.

Reply from Fiona Hodder, Care Manager at First4Homecare LtdRee, thank you so much for your kind review, we find it a privilege to care for your mother-in-law.
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Review from Iris C (Client) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can say it with just one word - excellent.
Reply from Steve Hodder, Managing Director at First4Homecare LtdThank you very much for your kind review, it was a pleasure to be able to care for you.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from B G (Client) assisted by family/friend published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time, helpful and courteous.
Reply from Anna McCormick, Digital Marketing Assistant at First4Homecare LtdThank you for your lovely review. We are really pleased to hear you're happy with the service you are receiving.
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Review from Frances B (Daughter of Client) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response and set up of my 94year old mother's care service was carried out very efficiently.
We are very pleased with the care that she is receiving from professional and friendly staff.
Reply from Anna, Marketing Assistant at First4Homecare LtdThankyou for your lovely review Frances, we're happy you are pleased with the care we are providing.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for First4Homecare Ltd is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Fiona

Fiona Hodder

Job Title: Director & Registered Care Manager Joined: 2016

Fiona’s career within the healthcare industry has spanned over 30 years. Having previously worked in clinical practice as a Nurse and spent time in healthcare marketing, sales and training, Fiona went on to work for blue-chip medical device companies where she was instrumental in the development and delivery of clinical training programmes. Utilising her knowledge and experience, Fiona then went on to run her own company, providing healthcare training and consultancy and working with care professionals to provide both mandatory and specialist training. Fiona now takes the role as both Director and Registered Care Manager of Heritage Healthcare Gloucester. Her extensive skill set and leadership qualities enable Fiona to lead and support her Care Team.

Steve

Steve Hodder

Job Title: Director Joined: 2016

Heritage Healthcare Gloucester Director Steve Hodder is responsible for Operations and Business Development. Steve has spent the majority of his working career within the media industry in senior operational management positions. Steve has had an extremely successful career working in Television Operations for some of the largest broadcast companies in the UK including BBC, ITV and Channel 4. In recent years, Steve has been running his own company focused on the production of training videos to promote best practice for the healthcare and medical device industry.

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