First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
Review Us
9.7 90 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

Care Provided by First4Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At First4Homecare, we deliver high-quality home care in Gloucester with pricing that is clear, fair and easy to understand. Families should feel confident about both the care provided and the costs involved, from the very first conversation.


The cost of home care in Gloucester depends on individual circumstances. This includes the type of support required, how often care is delivered, and the level of assistance needed. We offer flexible care options, from short support visits through to full live-in care at home. Where care needs are more complex, two carers may be required to ensure safety and continuity, and this will always be explained clearly and agreed in advance.


Live-in care allows people in Gloucester to remain in their own home while receiving consistent, one-to-one support. For many families, it provides a reassuring and practical alternative to residential care. Pricing for live-in care reflects the level of support required and is agreed upfront, giving clarity and peace of mind.


Every service includes a personalised care plan, tailored to individual needs, daily routines, personal preferences and budget. This ensures care is appropriate, respectful and sustainable over time.


We make arranging home care in Gloucester as simple and supportive as possible. Our local team takes time to understand your situation, explain your options clearly, and design a care package that fits your circumstances. Once care begins, care plans are kept under regular review to ensure support continues to meet changing needs.


Trusted home care in Gloucester, delivered with clarity, dignity and confidence.

Contact First4Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First4Homecare Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Manager)
9.7

First4Homecare Ltd has a Review Score of 9.7 (9.734) out of 10, based on 19 reviews in the last 2 years.
Over all time First4Homecare Ltd has 90 reviews.

Overall Experience
  • 80
  • 10
  • 0
  • 0
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Date Published
  • 90
  • 8
  • 11
  • 19
  • 71
Reviewer Connection to First4Homecare Ltd
  • 34
  • 17
  • 15
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 61-80
Review from Jo S (Granddaughter of Client) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The director and her team do a fantastic job and have always been very accommodating to my grandparents, from the time of the visit down to the jobs they assist with.
It has given my grandparents the opportunity to stay living independently in their own home, and peace of mind for the family knowing
they are being well cared for.
My grandparents have built a lovely relationship with the carers, and I have seen first-hand carers going above and beyond their duties to ensure my grandparents are ok. Would definitely recommend Heritage Healthcare.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review, your grandparents are a delight to care for and the staff also feel they have built great relationships with them.
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Review from Kate S (Daughter-in-law of Client) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the beginning, which was 18 months ago, Heritage management has been professional and responsive to all our requests. Nothing was too much trouble even when my mother-in-law changed her mind about what she wanted. Care workers were patient and kind. Any changes to the care workers' schedule was
always communicated and feedback sought to ensure the good quality support continued. Any additional support required with cleaning and laundry were completed regularly. Medication was managed to help ensure it was taken each day. Meal requests were supported and care workers always tried to ensure my mother-in-law was satisfied and enjoyed her food. When we were on holiday staff purchased any food requests and ensured we were informed when required. The management's communication by email, text, telephone and taking the time to explain things to my mother-in-law was excellent. Any concerns were always dealt with in full and quickly to our satisfaction. Care workers were friendly and kind.
Reply from Fiona Hodder at First4Homecare LtdWe have enjoyed caring for your mother-in-law and are sorry that she has gone into full-time care but happy that it is in a timely way by her own choosing. Thank you for your kind review.
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Review from Zana B (Daughter of Client) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that come to care for my dad are thoughtful, kind and hard-working. They chat and reassure him every day and help him with tasks large and small. I have just started using the app and I really like to be able to see the small interactions each day. The manager takes a personal interest and
will spend time chatting to me on the phone if there is a particular problem or task that need attention.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review, we're glad you also enjoy using the app to keep up with your Dads' daily care. We strive to keep in contact with relatives and our relationship with you is of equal importance to us.
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Review from M S (Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every morning I am greeted with a smile. Everyone is very helpful. I have my lunch prepared every day and little jobs are done to help me.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review, we are also always greeted with your lovely smile!
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Review from Val W (Niece of Client) published on 19 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very grateful to Heritage Healthcare for the speed at which a care package was put in place and professionalism displayed by both the management team and carers at a time of great need. The patience and empathy shown to both the relative requiring care and other members of the family were greatly
appreciated. I would have no hesitation in recommending this care provider to others.
Reply from Fiona Hodder at First4Homecare LtdThank you for your kind review and we were happy to help.
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Review from Richard P (Son of Client) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t ask for better care for my mum Heritage and its team, Manager and carers alike have been absolutely brilliant. A huge thank you to all.
Reply from Fiona Hodder at First4Homecare LtdThank you for your kind review and we look forward to welcoming your Mother home later this week after her short hospital stay, thank you also for taking time to phone us to voice your thanks about the carers who attend her.
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Review from Caroline D B (Daughter of Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage provided exceptional service to mum. Rarely now do you find companies that provide an outstanding service. Before they helped, I was unable to cope alone.
Heritage go above and beyond the call of duty. When I was at crisis point, they took time to discuss mum's ongoing care, their professional
contribution was second to none, without that, it could have been a much different outcome. This was not advantageous for Heritage either, as mum now needs full-time care, so this truly reflects how focused they are on achieving the right level of care. They are a credit to the caring community, care being foremost in everything they do.
On days when mum was agitated the ladies treated mum politely and with dignity and even helped me to cope!
They have a true affinity to their caring provision, the ladies visited mum in their own time in hospital too on occasions! Without their help and professionalism, mum wouldn't have enjoyed living in her home as long as she did. Thank you so much.
Reply from Fiona Hodder at First4Homecare LtdThank you so much for your lovely comments which I will surely pass on to the team. We realise that so much of the service we provide is to the whole family and not just the person for whom we are contracted to provide care to. The full-time care decision is such a difficult one but ongoing safety and security sometimes outweighs all else.
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Review from Harry D (Son of Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the service provided by the manager and her team at Heritage Healthcare. They have looked after my Mum for nearly a year now, doing shopping (when allowed - my Mum finds it difficult to 'let go' at times), checking medication has been taken, sorting out the odd emergency and generally
looking after her well-being. I have found it very reassuring that somebody who we trust has been looking after my Mum and doing it so professionally. My wife and I also find the notes on the site up to date and informative.


I would also add that I have always found the manager accessible - she is happy to discuss any issues on the phone or by email and she has been extremely flexible in adapting or adjusting the service her team provides as and when required.

Reply from Fiona Hodder at First4Homecare LtdThank you for your lovely review of our services. We pride ourselves on providing excellent care and being responsive to the needs of our clients and their families.
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Review from Christopher B (Son of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is elderly with Parkinsons and dementia and unfortunately, my sister and I do not live locally.

Once I approached Heritage Healthcare and spoke with the manager, the whole process of organising the care package was smooth and driven by her. I never had to chase her up nor ever felt that
I wasn’t being understood.

The manager's staff are hardworking and empathetic towards my father and have all quickly formed an easy, trusting and friendly relationship with him.


The manager happily initiates discussions with us about adjustments to the care plan, and she and her partner are clearly nurturers, and willing to disagree with my sister and I on our father's care needs. There’s trust both ways, and an ability to adapt.

I really was doubting whether our father could continue living at home. However, the manager and her staff have exactly that possible.

For our peace of mind and our father’s care, I’m extremely glad that we have Heritage Healthcare on board.

Reply from Fiona Hodder at First4Homecare LtdWe enjoy caring for your Father and we are pleased at the great relationships he has already formed with the staff and how well he is managing at home. Thank you so much for your positive review of our care
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Review from P B (Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the service provided by Heritage Healthcare over the past year.
I have acute arthritis and was diagnosed with Parkinson's three years ago.
The help and support provided have been first class. My carer who comes in twice a week is never late and always breezes in with a
smile!
I live on my own so things have not been easy, but a lot easier now!
Reply from Fiona Hodder at First4Homecare LtdWe're so pleased that you enjoy the service we provide, thank you for your review.
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Review from Chris M (Daughter of Client) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care Heritage Healthcare provides. The carers are very approachable and helpful and would do anything for my dad. The manager keeps me informed on a regular basis and the carers will contact me if there is a problem or need to know something.
Reply from Fiona Hodder at First4Homecare LtdThank you for your kind review, your Dad is a real character with a great sense of humour and it's a pleasure to look after him.
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Review from Bruce H G (Client) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Heritage very friendly, easy to contact and discuss needs. They are very reliable, caring and professional in their approach.
A full review of requirements was carried out prior to the first care package and the cost is reasonable and competitive.
Unfortunately, my son passed away but I will
use their services again should the need arise in the future.
I would thoroughly recommend this company to anyone seeking private domicilliary health care.
Reply from Fiona Hodder at First4Homecare LtdThank you for choosing us and also for your kind review which explains what we like to do with each of our clients when we commence care packages. We were glad to be able to give you some respite but so sorry to hear your sad news.
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Review from Mike H (Son of Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service especially at such short notice. I would always highly recommend this service to any of my mother's friends or members of the family, as and when they need care. The care gives a sense of peace of mind in the knowledge that a loved one is being well looked after.
Reply from Fiona Hodder at First4Homecare LtdHaving cared for your Mother last year for several months and got her back to being independent we were very pleased to be able to implement short term care immediately you called. Glad to hear she's fully recovered again.
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Review from Margaret B (Wife of Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted the agency at Christmas time to avail my husband being released from hospital care in Lydney. The home care team were extremely helpful to me and pulled out all the stops at this busy time to enable us all as a family to enjoy a lovely Christmas all together. I am very grateful.
Reply from Fiona Hodder at First4Homecare LtdWe were so pleased to be able to help, family time at Christmas is important to us all and we were equally impressed with the love and care you deliver every day, all day.
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Review from R P (Daughter of Client) published on 30 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Reliable, sensitive and accommodating to changes in visit schedule. The manager got to know dad and us from the start and works hard to provide regular staff and we have trust and respect for the care offered.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review, we all enjoy caring for your Father, he is a lovely character.
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Review from Daphne A (Daughter of Client) published on 22 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum began with one visit a day and eventually had four visits a day from her carers. Mum was introduced to each carer before they took up duty and formed a good relationship with them all. The manager was extremely approachable and flexible when each additional visit became necessary. The carers
always arrived on time, with a smile, were very friendly and gentle, and made Mum feel comfortable in their care. The support we received enabled Mum to remain at home for a few months longer than we had thought possible and was an enormous help to my sister and I. Mum looked forward to their visits and when it finally became necessary for her to move into a Care Home, she was sorry to have to say goodbye.
Reply from Fiona Hodder at First4Homecare LtdThank you for your kind review, your Mum was a pleasure to care for and we all miss our visits to her but are so pleased to hear she's settled into her new home.
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Review from Lorraine P (Daughter of Client) published on 4 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Heritage Healthcare (Gloucester), for over a year now to help look after my Mum who suffers from Parkinson's disease. The team at Heritage Healthcare (Gloucester) are extremely reliable and also very flexible in being able to provide extra care when needed. The manager has been very
understanding of Mum's needs and has been able to offer guidance and support to us with regards her care requirements and the changes that have been required as Mum's condition has progressed. Communication between Heritage Healthcare (Gloucester) and ourselves is very good, with the manager always keeping us updated.
I would not hesitate in recommending the manager and her team at Heritage Healthcare (Gloucester).
Reply from Fiona Hodder at First4Homecare LtdThank you for your review of our care for your Mother, we are so pleased that your Mothers' experience with us is so positive.
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Review from Janet S (Daughter of Client) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have received care for mum the past few months now and are very very pleased with the standard received. The staff and management are exceptionally professional, kind, polite, friendly, helpful, resourceful and well presented. Nothing is too much trouble and we are kept well informed on how mum is
each day. We would have no hesitation to highly recommend their services.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review. It's always nice to hear that the excellent standard of care that we aim to deliver is perceived as such by the client and/or their family.
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Review from Glenys E (Wife of Client) published on 14 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This agency has been helping me for some time now with my husband who has dementia. They are very reliable and flexible.
The carers are professional and efficient and treat my husband with kindness and courtesy. I would have no hesitation in recommending them.
Reply from Fiona Hodder at First4Homecare LtdThank you for your kind review, our staff very much enjoy caring for your husband.
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Review from Ian S (Son of Client) published on 6 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are all very caring and hard working.
They always turn up on time and tend to every need my Mum requires, and then some!
They all understand my mum's health issues and monitor her and keep me updated if she has changed which is very reassuring.
I would recommend Heritage
Healthcare 100%.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review, it's our pleasure to look after your mother and we're glad that both you and she are happy with her care.
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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for First4Homecare Ltd is calculated as follows: ( (88 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Meet the Team (8)

Stacey

Stacey Cole

Job Title: Registered Manager Joined: 2024

Stacey has over 13 years of experience in managing domiciliary home care services. She supports the day-to-day running of care and works closely with clients, families and care staff.


Stacey is committed to ensuring care is safe, reliable and delivered with respect. She focuses on helping people remain comfortable and supported in their own homes, while ensuring care standards are followed and concerns are addressed quickly.

Kay

Kay Loft

Job Title: Care Supervisor Joined: 2018

Kay Loft has worked as a Care Supervisor at First4Homecare since 2018. She brings more than 15 years of experience in care and supports both clients and care staff to ensure care is delivered safely and to a high standard.


Kay regularly checks care quality, supports carers in their roles and helps ensure care plans are followed correctly. Her role helps families feel reassured that care is closely monitored and that any concerns are identified and addressed promptly.

Charlotte

Charlotte Mann

Job Title: Team Leader Joined: 2018

Charlotte is a Team Leader at First4Homecare and has been part of the service since 2018. She brings over 15 years of experience in care, having worked across home care and support roles before moving into leadership.


Charlotte supports care staff and helps ensure care is delivered safely, respectfully and in line with care plans. Her experience and hands-on approach help families feel confident that care is well supervised and consistently supported.

Gus

Gus Saggu

Job Title: Company Director and Nominated Individual Joined: 2023

Gus Saggu is the Director and Nominated Individual at First4Homecare. He is a qualified accountant with over 35 years of business experience. Gus is responsible for making sure the service is safe, well-managed and financially secure. His leadership helps ensure care is reliable, properly overseen and able to continue long term, giving families confidence in the service they choose.

Nicola

Nicola Pope

Job Title: HR and Payroll Manager Joined: 2018

Nicola supports First4Homecare as the HR and Payroll Manager and has over 15 years of experience in health and social care, alongside more than 10 years in payroll and accounts. She ensures carers are paid correctly and supported properly. This helps retain experienced carers, supporting continuity and dependable care for clients.

Shelly

Shelly Stone

Job Title: Financial Controller Joined: 2018

Shelly brings 30 years of experience in finance, including 10 years within healthcare. She ensures the service is financially stable and well-managed. Her work helps protect the continuity of care, reassuring families that support will not be disrupted.

Bushra

Bushra Afzal

Job Title: Recruitment Manager Joined: 2024

Bushra has over four years of experience in healthcare recruitment. She carefully selects carers who are skilled, reliable and compassionate. By focusing on recruiting the right people and reducing staff turnover, Bushra helps ensure clients receive consistent care from familiar carers.

Faisal

Faisal Khan

Job Title: Head of Marketing Joined: 2023

Faisal is the Head of Marketing at First4Homecare. His role is to make sure families clearly understand the care services available and how support can help them or their loved ones. He focuses on providing clear, honest and easy-to-understand information, helping people make informed decisions with confidence. Faisal’s work ensures families feel supported from their first enquiry through to choosing the right care.

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