First4Homecare Ltd

First4Homecare came first to help with my husband's care in January when he just needed assistance once a day in the morning. He was then admitted to hospital for 2 months and became increasingly frail. On discharge in April, he needed care four times a day. I contacted First4Homecare who agreed to provide the care he needed. They arranged the time of discharge and came straight away to assess his needs. Care was arranged and I was given a plan of times and carers. All the carers who came were kind and attentive to his needs and considerate to me including decisions needing to be made. Each week I was given a plan ahead and although it occasionally had to be changed I was always kept informed and never let down. On the day he died, they were with him and supportive to me until my family arrived and the nurse informed me. I really appreciated them all and the care they gave and highly recommend First4Homecare.

The care my dad receives is excellent and nothing is too much trouble. The interaction with dad is amazing and it has made a massive difference to dad's/our lives. They are always happy to help and communicate with the family when needed. Cannot thank them enough for all they do.

I look forward to their attendance and care.

When my husband was discharged from hospital I needed some support and First4Homecare Ltd have been brilliant. He has been readmitted a couple of times and each time, unfortunately, I have had to cancel their support at short notice and they have completely understood. I would certainly recommend them to anyone.

A team of bright, thoroughly committed, professional and caring people. The manager and her colleagues looked after my wife for around 5 months with the utmost thought and care under challenging circumstances. They built a strong rapport with my wife and family and seemed more like close friends than carers. People who you can trust. If you want a team of lovely professionals willing to do everything that they can for your loved one then I highly recommend First4Homecare.

My mother has been very satisfied with the care she receives. The carers are all very friendly and have on all but a few occasions, due to unforeseen events, arrived at the time on the schedule which you receive every week.

Their communications with me were regular and caring for me too.

I strongly recommend First4Homecare Ltd to anybody who is looking for a professional, reliable and caring service for their family members. We have been using this service now for a number of years for my elderly mother of ninety-four. We have been very happy with the level of care my mother has received from all of her caregivers, she is extremely lonely and really looks forward to seeing the girls for some company and a chat. The director does an amazing job at selecting such great carers, they are all lovely and will help around the house wherever is needed. I also feel my mother is very safe in their hands. We are extremely grateful to the whole team. Thank you!

My husband came home from hospital in October and he was very poorly, I was introduced to First4Homecare and I found them to be very caring and understanding what was needed for my husband. They are very professional in their work but also friendly and very kind to both myself and my husband. All the staff are fantastic and I can’t thank them enough for what they do.

On the whole, I have been quite satisfied.

I can't recommend this company highly enough. First4Homecare is extremely well run and the carers are kind, patient and caring, always with a smile. We asked them to help with Dad’s personal care, enabling him to stay at home with his wife. When Dad developed covid-19 and lost mobility over a bank holiday weekend, both The Care Manager and the carers went ‘above and beyond’, doubling up for each visit as he needed two carers, and adjusting the timings of visits for changing needs quickly. I can't thank the Care Manager enough for her organisational skills, leadership, proactive approach and she worked alongside her carers when needed. Communication was excellent with the Open Pass app so, even at a distance, we could gain a good understanding of how Dad was at each visit. The Care Manager was also in close contact when Dad's needs were changing and liaised well with the Occupational Therapist. First4Homecare certainly live up to their name and I would highly recommend them to anyone

I cannot praise the Director and her team highly enough; I am so grateful for everything they did in the twelve months or so of caring for mum and dad and have absolutely no hesitation in recommending them 100%.

I cannot praise First4Homecare highly enough. The manager leads an exceptional team who are professional and caring. They treat my husband, who is bedbound with advanced dementia, with respect and maintain his dignity at all times. However busy they are, the calls are never rushed. The procedure in place to prevent cross-infection, with coronavirus in mind, is strictly adhered to by everyone, giving me peace of mind. My husband needs two carers four times a day, and it feels as if friends are visiting each time, as the carers are so friendly and helpful. I really feel supported in a way I have never felt before. I know I will be able to continue to care for my husband with the support from First4Homecare.

I highly recommend First4Homecare Ltd for their consideration and kindness to the client no task was too much for them to do. I give them 5 star for their professionalism. Thank you so very much, you have a great team.

I would highly recommend First4Homecare, they go above and beyond, right from the beginning. We are very great full to them.

The team have been caring for my 90-year-old mum with dementia since April, so stepped in to help right at the start of Lockdown when we thought it would be impossible to get care. Mum loves their twice-daily visits - she sees the same small number of lovely carers who make sure she has her pills, meals and drinks. They do home cleaning, washing and changing beds, and most importantly sit and chat with her. Having this high level of care in place has been such a relief for the family. Also we receive feedback and any concerns very efficiently, but only when necessary, and all tasks are noted daily. I highly recommend First4Homecare!

When my wife was in urgent need of assistance I called upon Heritage Healthcare Gloucester. The response was immediate. Within an hour the team leader was with us. A plan was formulated and care commenced that day. We quickly got the team of carers and I can honestly say that without their help my wife's wish to remain at home would not have been possible. The whole team was most courteous and in full control of the situation at all times and often exceeded the agreed call durations. It was a massive relief to me to see my wife was in such capable hands. Exceptional care by a wonderful team. I will never be able to thank them enough. The least I can do is pass on this recommendation with total confidence.

I came into contact with Heritage when my Father in Law was in the end of life pathway at his home. The carers attended four times a day and treated him with respect and cared for him to a high degree. My wife (his daughter) and I became friends with all the carers during the short period of six days before his passing. The carers showed great empathy and involved us in all aspects of his care. We could not have asked for better carers at his difficult time. The care manager could not have been more supportive to us.

Would highly recommend.

The care package required was discussed, arranged and implemented very quickly by the manager, which enabled my elderly mother to remain in her own home until she died at the age of 95. Heritage Healthcare team looked after her for 15 months by helping her in the mornings and evenings with getting washed, dressed and undressed, and breakfast and supper being prepared. Communication with myself was excellent, with suggestions for adjustments to benefit my mother and any concerns were promptly dealt with. My mother had several health concerns and the care team were quick to raise any issues that they thought needed attention. The manager always goes the extra mile and I have no hesitation in recommending her and her team which includes the business administration director.