First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
Review Us
9.7 90 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

Care Provided by First4Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At First4Homecare, we deliver high-quality home care in Gloucester with pricing that is clear, fair and easy to understand. Families should feel confident about both the care provided and the costs involved, from the very first conversation.


The cost of home care in Gloucester depends on individual circumstances. This includes the type of support required, how often care is delivered, and the level of assistance needed. We offer flexible care options, from short support visits through to full live-in care at home. Where care needs are more complex, two carers may be required to ensure safety and continuity, and this will always be explained clearly and agreed in advance.


Live-in care allows people in Gloucester to remain in their own home while receiving consistent, one-to-one support. For many families, it provides a reassuring and practical alternative to residential care. Pricing for live-in care reflects the level of support required and is agreed upfront, giving clarity and peace of mind.


Every service includes a personalised care plan, tailored to individual needs, daily routines, personal preferences and budget. This ensures care is appropriate, respectful and sustainable over time.


We make arranging home care in Gloucester as simple and supportive as possible. Our local team takes time to understand your situation, explain your options clearly, and design a care package that fits your circumstances. Once care begins, care plans are kept under regular review to ensure support continues to meet changing needs.


Trusted home care in Gloucester, delivered with clarity, dignity and confidence.

Contact First4Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First4Homecare Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Manager)
9.7

First4Homecare Ltd has a Review Score of 9.7 (9.734) out of 10, based on 19 reviews in the last 2 years.
Over all time First4Homecare Ltd has 90 reviews.

Overall Experience
  • 80
  • 10
  • 0
  • 0
  • 0
Date Published
  • 90
  • 8
  • 11
  • 19
  • 71
Reviewer Connection to First4Homecare Ltd
  • 34
  • 17
  • 15
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 41-60
Review from Sarah B (Client) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very organised, pleasant and efficient staff. I have no complaints at all.
They have given me a detailed schedule of attendance and my son is able to monitor progress via an app.
I look forward to their attendance and care.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review, we all thoroughly enjoy visiting you.
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Review from Jill F (Wife of Client) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband was discharged from hospital I needed some support and First4Homecare Ltd have been brilliant. He has been readmitted a couple of times and each time, unfortunately, I have had to cancel their support at short notice and they have completely understood. I would certainly recommend them
to anyone.
Reply from Fiona Hodder, Manager at First4Homecare LtdThanks for your kind review, we hope further hospitalisations aren't necessary for you and your husband's sake!
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Review from David H (Husband of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A team of bright, thoroughly committed, professional and caring people. The manager and her colleagues looked after my wife for around 5 months with the utmost thought and care under challenging circumstances. They built a strong rapport with my wife and family and seemed more like close friends than
carers. People who you can trust. If you want a team of lovely professionals willing to do everything that they can for your loved one then I highly recommend First4Homecare.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your lovely review of our services, our whole ethos is built around delivering professional and friendly care and it seems we have achieved that with you and your family.
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Review from Caroline H (Daughter of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been very satisfied with the care she receives. The carers are all very friendly and have on all but a few occasions, due to unforeseen events, arrived at the time on the schedule which you receive every week.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review. Unfortunately "unforeseen events" are a bit of an occupational hazard but we work hard to keep these to a minimum.
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Review from David S (Son of Client) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The First4Homecare Ltd team were wonderful towards my 98-year-old mother, making it possible for her to stay in her own home until she became too ill to care for herself in between their visits. Each team member became a friend as they added their personal care for my mother. I was able to relax knowing
that my mother was well cared for.
Their communications with me were regular and caring for me too.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review. As you already know, the staff thoroughly enjoyed caring for your Mother and were sad when she was no longer able to stay at home.
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Review from Jill G (Daughter of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I strongly recommend First4Homecare Ltd to anybody who is looking for a professional, reliable and caring service for their family members. We have been using this service now for a number of years for my elderly mother of ninety-four. We have been very happy with the level of care my mother has received
from all of her caregivers, she is extremely lonely and really looks forward to seeing the girls for some company and a chat. The director does an amazing job at selecting such great carers, they are all lovely and will help around the house wherever is needed. I also feel my mother is very safe in their hands. We are extremely grateful to the whole team. Thank you!
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your lovely review of our services. The staff all enjoy visiting your Mother, who is amazing for her age.
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Review from Carol V (Wife of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came home from hospital in October and he was very poorly, I was introduced to First4Homecare and I found them to be very caring and understanding what was needed for my husband. They are very professional in their work but also friendly and very kind to both myself and my husband. All the
staff are fantastic and I can’t thank them enough for what they do.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your lovely review of our care. It's always nice to hear that the staff are fantastic as that is always our aim as well as developing the great relationships you have formed with them, which I know the staff also value.
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Review from Doreen B (Client) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I have been quite satisfied.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review. Having just heard that you are moving area, we will all miss you but wish you well in your new home.
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Review from J M (Daughter-in-law of Client) published on 18 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend this company highly enough. First4Homecare is extremely well run and the carers are kind, patient and caring, always with a smile. We asked them to help with Dad’s personal care, enabling him to stay at home with his wife. When Dad developed covid-19 and lost mobility over a bank holiday
weekend, both The Care Manager and the carers went ‘above and beyond’, doubling up for each visit as he needed two carers, and adjusting the timings of visits for changing needs quickly. I can't thank the Care Manager enough for her organisational skills, leadership, proactive approach and she worked alongside her carers when needed. Communication was excellent with the Open Pass app so, even at a distance, we could gain a good understanding of how Dad was at each visit. The Care Manager was also in close contact when Dad's needs were changing and liaised well with the Occupational Therapist. First4Homecare certainly live up to their name and I would highly recommend them to anyone
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review, we pride ourselves on the qualities you detail and couldn't do any of this without our fantastic team of care staff. It was lovely to hear that your dad is regaining his strength in his current respite stay and hope that we can continue his care at home soon.
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Review from Janette D (Daughter of Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my dad was in need of urgent home care in order to leave hospital following an operation, I contacted the Director at First4Homecare Ltd who very quickly arranged a visit to meet and formulate a plan for us. Initially, visits were for dad’s personal care and to ensure he was eating but the carers
also took on a bit of cleaning and ensuring my mum had some attention too. Both of my parents were suffering with early dementia and after discussions with the Director, another plan was formulated to incorporate visits for them both which worked really well.
Sadly mum passed away a few months ago which meant dad had to be moved into residential care. The Director and staff members attended the funeral which really meant a lot to me. I feel mum and dad were special to them too.
I cannot praise the Director and her team highly enough; I am so grateful for everything they did in the twelve months or so of caring for mum and dad and have absolutely no hesitation in recommending them 100%.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you so much for taking the time to write this review, we've also loved the photos you've sent us of your Dad. As you say both of your parents were special to us and we were sorry when your Mum passed away so suddenly. Wish your Dad well from all of us.
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Review from Cilla T (Wife of Client) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise First4Homecare highly enough. The manager leads an exceptional team who are professional and caring. They treat my husband, who is bedbound with advanced dementia, with respect and maintain his dignity at all times. However busy they are, the calls are never rushed. The procedure in
place to prevent cross-infection, with coronavirus in mind, is strictly adhered to by everyone, giving me peace of mind. My husband needs two carers four times a day, and it feels as if friends are visiting each time, as the carers are so friendly and helpful. I really feel supported in a way I have never felt before. I know I will be able to continue to care for my husband with the support from First4Homecare.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you so much for your kind review. The staff enjoy their visits to your husband and yourself and also recognise the friendship you extend to them. We've also noted how your lovely husband has started to interact more, which makes the visits very rewarding from our view of point.
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Review from Angela M (Daughter of Client) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend First4Homecare Ltd for their consideration and kindness to the client no task was too much for them to do. I give them 5 star for their professionalism. Thank you so very much, you have a great team.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you so much for your kind review. It's a shame that homecare was eventually not an option but we do hope that your Dad quickly settles into his new surroundings
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Review from Claire C (Client) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and everyone in her team did such an amazing job helping us look after my grandmother in her final weeks of life. I can't thank them enough for the physical and emotional help they gave to our family and my grandmother, it really was great.
I would highly recommend First4Homecare, they
go above and beyond, right from the beginning. We are very great full to them.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review of our services. We enjoyed caring for your grandmother and also getting to know your family.
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Review from Hilary M (Daughter of Client) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been caring for my 90-year-old mum with dementia since April, so stepped in to help right at the start of Lockdown when we thought it would be impossible to get care. Mum loves their twice-daily visits - she sees the same small number of lovely carers who make sure she has her pills, meals
and drinks. They do home cleaning, washing and changing beds, and most importantly sit and chat with her. Having this high level of care in place has been such a relief for the family. Also we receive feedback and any concerns very efficiently, but only when necessary, and all tasks are noted daily. I highly recommend First4Homecare!
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, your Mum is a lovely lady who the staff who visit her enjoy caring for. Whilst some aspects of her dementia (frustration and despair) are sometimes upsetting for her and care staff alike, her wonderful, kind personality shines through.
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Review from David W (Husband of Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife was in urgent need of assistance I called upon Heritage Healthcare Gloucester. The response was immediate. Within an hour the team leader was with us. A plan was formulated and care commenced that day. We quickly got the team of carers and I can honestly say that without their help my wife's
wish to remain at home would not have been possible. The whole team was most courteous and in full control of the situation at all times and often exceeded the agreed call durations. It was a massive relief to me to see my wife was in such capable hands. Exceptional care by a wonderful team. I will never be able to thank them enough. The least I can do is pass on this recommendation with total confidence.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you so much for your lovely review; it was our privilege to care for your wife and to meet you, being just as the lockdown started added a slightly unusual dimension but also proves that whatever the situation we will find a way to make it work.
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Review from Gerald H (Son-in-law of Client) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came into contact with Heritage when my Father in Law was in the end of life pathway at his home. The carers attended four times a day and treated him with respect and cared for him to a high degree. My wife (his daughter) and I became friends with all the carers during the short period of six days
before his passing. The carers showed great empathy and involved us in all aspects of his care. We could not have asked for better carers at his difficult time. The care manager could not have been more supportive to us.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you not only for your kind review but also for taking the time to do so when your loss has been so recent. We saw your fathers-in-laws' sense of humour in that short time and also that he was a real gentleman. It was our privilege to have provided his end of life care and also to have met you and your wife.
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Review from Ben (Grandson of Client) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heritage Healthcare look after my 93-year-old gran in her own home since September, as our family has become somewhat reduced over the years and she lives alone. She has three calls a day and they offer a friendly face to my gran so it isn’t just a visit, it’s more of a friendship.
My gran still likes
to be independent even though we do a lot for her that she doesn’t realise. Heritage Health Care are always on hand if something has gone wrong or my gran is unwell.
I have great confidence in Heritage Health Care and their team and the communication we have with them is brilliant.
Would highly recommend.
Reply from Fiona Hodder, Care Manager at First4Homecare LtdThank you for review, we thoroughly enjoy caring for your grandmother, we feel we have adapted to understand and respond to her needs and (often illogical) worries and can usually reassure her that all is well. She is a delightful lady with a wonderful smile and great sense of humour.
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Review from A B (Daughter of Client) published on 12 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care package required was discussed, arranged and implemented very quickly by the manager, which enabled my elderly mother to remain in her own home until she died at the age of 95. Heritage Healthcare team looked after her for 15 months by helping her in the mornings and evenings with getting washed,
dressed and undressed, and breakfast and supper being prepared. Communication with myself was excellent, with suggestions for adjustments to benefit my mother and any concerns were promptly dealt with. My mother had several health concerns and the care team were quick to raise any issues that they thought needed attention. The manager always goes the extra mile and I have no hesitation in recommending her and her team which includes the business administration director.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review. We thoroughly enjoyed caring for your Mother and had many laughs with her over the 15 months, she was an incredible lady, sorely missed.
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Review from J D (Daughter of Client) published on 3 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with Heritage Healthcare when they, very quickly, provided care for my father. His care was complex and they did everything they could to support him and the rest of our family. Communication was excellent and they adapted very quickly to his changing needs. The staff are very
caring and supportive. I would recommend this company and I have not hesitated in contacting them to now provide care for my mother.
Reply from Fiona Hodder at First4Homecare LtdThank you for your kind review. Both your parents have been a delight to care for and having got to know the family we were pleased to continue our association with you, to care for your Mother and help her in some way to adjust to life alone.
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Review from Marcia A (Daughter of Client) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Heritage team have been wonderful in caring for Mum. Although they only supported us at home for 6 weeks, they really got to know her likes and dislikes and we are full of praise for them. The ladies are so kind and caring, show great initiative and deliver care in such a friendly way, that Mum
really responded well to. On Mum's good days, it was a joy to hear them all laughing together. Many thanks to the manager and team.
Reply from Fiona Hodder at First4Homecare LtdThank you for your review, we enjoyed delivering care to your Mum, a wonderful character, particularly given her age!
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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for First4Homecare Ltd is calculated as follows: ( (88 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Meet the Team (8)

Stacey

Stacey Cole

Job Title: Registered Manager Joined: 2024

Stacey has over 13 years of experience in managing domiciliary home care services. She supports the day-to-day running of care and works closely with clients, families and care staff.


Stacey is committed to ensuring care is safe, reliable and delivered with respect. She focuses on helping people remain comfortable and supported in their own homes, while ensuring care standards are followed and concerns are addressed quickly.

Kay

Kay Loft

Job Title: Care Supervisor Joined: 2018

Kay Loft has worked as a Care Supervisor at First4Homecare since 2018. She brings more than 15 years of experience in care and supports both clients and care staff to ensure care is delivered safely and to a high standard.


Kay regularly checks care quality, supports carers in their roles and helps ensure care plans are followed correctly. Her role helps families feel reassured that care is closely monitored and that any concerns are identified and addressed promptly.

Charlotte

Charlotte Mann

Job Title: Team Leader Joined: 2018

Charlotte is a Team Leader at First4Homecare and has been part of the service since 2018. She brings over 15 years of experience in care, having worked across home care and support roles before moving into leadership.


Charlotte supports care staff and helps ensure care is delivered safely, respectfully and in line with care plans. Her experience and hands-on approach help families feel confident that care is well supervised and consistently supported.

Gus

Gus Saggu

Job Title: Company Director and Nominated Individual Joined: 2023

Gus Saggu is the Director and Nominated Individual at First4Homecare. He is a qualified accountant with over 35 years of business experience. Gus is responsible for making sure the service is safe, well-managed and financially secure. His leadership helps ensure care is reliable, properly overseen and able to continue long term, giving families confidence in the service they choose.

Nicola

Nicola Pope

Job Title: HR and Payroll Manager Joined: 2018

Nicola supports First4Homecare as the HR and Payroll Manager and has over 15 years of experience in health and social care, alongside more than 10 years in payroll and accounts. She ensures carers are paid correctly and supported properly. This helps retain experienced carers, supporting continuity and dependable care for clients.

Shelly

Shelly Stone

Job Title: Financial Controller Joined: 2018

Shelly brings 30 years of experience in finance, including 10 years within healthcare. She ensures the service is financially stable and well-managed. Her work helps protect the continuity of care, reassuring families that support will not be disrupted.

Bushra

Bushra Afzal

Job Title: Recruitment Manager Joined: 2024

Bushra has over four years of experience in healthcare recruitment. She carefully selects carers who are skilled, reliable and compassionate. By focusing on recruiting the right people and reducing staff turnover, Bushra helps ensure clients receive consistent care from familiar carers.

Faisal

Faisal Khan

Job Title: Head of Marketing Joined: 2023

Faisal is the Head of Marketing at First4Homecare. His role is to make sure families clearly understand the care services available and how support can help them or their loved ones. He focuses on providing clear, honest and easy-to-understand information, helping people make informed decisions with confidence. Faisal’s work ensures families feel supported from their first enquiry through to choosing the right care.

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