First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
Review Us
9.8 90 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.

Care Provided by First4Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At First4Homecare, we deliver high-quality home care in Gloucester with pricing that is clear, fair and easy to understand. Families should feel confident about both the care provided and the costs involved, from the very first conversation.


The cost of home care in Gloucester depends on individual circumstances. This includes the type of support required, how often care is delivered, and the level of assistance needed. We offer flexible care options, from short support visits through to full live-in care at home. Where care needs are more complex, two carers may be required to ensure safety and continuity, and this will always be explained clearly and agreed in advance.


Live-in care allows people in Gloucester to remain in their own home while receiving consistent, one-to-one support. For many families, it provides a reassuring and practical alternative to residential care. Pricing for live-in care reflects the level of support required and is agreed upfront, giving clarity and peace of mind.


Every service includes a personalised care plan, tailored to individual needs, daily routines, personal preferences and budget. This ensures care is appropriate, respectful and sustainable over time.


We make arranging home care in Gloucester as simple and supportive as possible. Our local team takes time to understand your situation, explain your options clearly, and design a care package that fits your circumstances. Once care begins, care plans are kept under regular review to ensure support continues to meet changing needs.


Trusted home care in Gloucester, delivered with clarity, dignity and confidence.

Contact First4Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First4Homecare Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Manager)
9.8

First4Homecare Ltd has a Review Score of 9.8 (9.771) out of 10, based on 20 reviews in the last 2 years.
Over all time First4Homecare Ltd has 90 reviews.

Overall Experience
  • 80
  • 10
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Date Published
  • 90
  • 8
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Reviewer Connection to First4Homecare Ltd
  • 34
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Total of 90, showing 1-20
Review from J H (Son of Client) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, fine. there is quite a variety of carers. I would prefer it to be more limited to say two regulars. Because of this, there is a range of care provision - some are good, others are excellent. Office persons are able to action requests and changes, but could be a little friendlier.
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Review from Edith M (Client) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They are all very good and helpful at all times
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Review from Lorraine J (Daughter of Client) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No hesitation in recommending First4Homecare. All the staff who come into my home to care for my mum are respectful, friendly, professional and kind.
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Review from Deborah A (Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed hoovering and bed changes doing so not to aggravate my sciatica further at home. My older friend couldn't help, and I had no one else to ask. So to find First4Homecare would do cleaning was a God sent, and I don't have to worry about my Sciatica triggers. My lady who visits is honest and very
friendly and we get on very well together. Also useful to know if I ever needed care at home in the future I could have that as well. I can ring 24 hours a day if I ever needed help. They email me and keep in touch. Just what I needed, thank you all so much!
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Review from Mavis M (Client) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our first foray into the world of care in the home was a pleasant surprise. The team were very efficient and welcoming. Our home is kept clean and as we like it, despite the problems of disability and care. No doubt we will need more help in future and look forward to a continuing happy relationship.
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Review from Duncan T (Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent,first class service after just nearly 2 weeks as an Client. Very professional,caring,kind Regular Carer,whom feel comfortable,confident,reliable,and hope will continue for some time yet! I'm sure will be the same with future Carers,that have yet to meet!
I would also like to mention that
I was impressed with the Initial Assessment Process with the Registered Care Manager& Care Supervisor,very quick,efficient,and easy to understand process and understanding my Care needs/ requirements. An good,smooth transition from one Care Company to this Care Company. This not always the case in the past. An satisfied Customer! I'm sure this will continue in the months ahead.
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Review from Millie H (Daughter of Client) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service! Very caring members of staff, each and every one of them. A huge reassurance to me as a daughter.
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Review from J W (Daughter of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using First4Homecare for my mum for over 5 years. Mum has dementia and needs support for daily activities so she can continue to live at home. The carers will do some housework, prepare a meal, make sure mum has some clean clothes, wash mum's hair , give her a bath and generally make life
more comfortable. The staff are all lovely and my visits to mum often overlap with theirs so I really know how considerate and kind they are to mum. Would unhesitantly recommend. Thank you.
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Review from Naomi B (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently changed to First4homecare after a poor experience with a previous provider and the difference in care is astonishing! All the carers are so kind, caring and professional and dad looks forward to his visits. We know the week before what time the calls will be and the name of the carer
which has been really helpful and reassuring for dad, lots of little extra tasks are done if there's time which has made it possible for me to spend more time with dad on my visits. I cannot recommend them highly enough, the communication from the office has been fantastic from the start and the switchover process was flawless. Thank you to all the staff for their amazing work it is really appreciated by us all.
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Review from S R (Son of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since October 2024 staff from First4Homecare have been really good, on initial contact established Mum's requirements & provided at short notice support for Mum's daily care.
The Team of the core staff get on well with Mum who looks forward to seeing them each day. The ladies are very caring & professional.
I would have no hesitation in recommending them.
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Review from Andy C (Son of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team of carers do a great job and are always very accommodating to Mum's needs. The appointments are always attended as scheduled and never missed. It's enabled mum to carry on living in her own home which is important to her and also a comfort to me and my sister knowing she's being well cared
for. Our dad (who was also a First4Homecare client) passed away in May 2024 and the carers provided further care, understanding and support to us all at the time when greatly needed. If ever asked I would recommend First4Homecare.
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Review from Richard P (Son of Client) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic bunch of carers, I needed someone to look after my dad at short notice and rang the Manager, she went out of her way to help us at a really difficult time, not only that they gave us confidence when talking and meeting the staff that we were in good hands and kept me informed of everything
was happening. I can't recommend them enough.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review of our service, your father is a real gentleman and fiercely independent and we were only too happy to help for that short time period and would do so again if needed.
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Review from Phil B (Nephew of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are extremely grateful to First4Homecare for helping our aunt with various household and personal care tasks, as we live over 80 miles away and couldn't make very regular visits. My aunt was very fond of one of the carers in particular and was grateful to have someone to chat with and
assistance with tasks that she was finding increasingly difficult. Sadly my aunt passed away in July, and First4Homecare provided fantastic support on that difficult day.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, your Aunt was a long standing client of ours and we miss her. We're so pleased that she formed such a bond with one of our staff members.
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Review from Tracey D (Mother of Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care received was second to none, especially from her key worker who went over and beyond to ensure my daughter was comfortable and happy. Always smiling and built a great relationship with my daughter so I knew she was in safe hands and looked forward to her visits. I know she will miss her now
that she is getting stronger and more independent.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review. We are pleased that your daughter built such a strong relationship with her key worker and we hope that she is well on the road to recovery now.
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Review from Sally A (Daughter of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been involved with my parents for a number of years now.
This last year they have continued to provide a high standard of care and support under some difficult and ongoing circumstances.
As a family, we rely on them completely to work with us in partnership to support our parents with
kindness, dignity, respect and safety, as their needs change.
They know my parents well and bring conversations and fun too, much-needed social aspects of the care offered.
From the care team to supervising and managing, we receive the full package and appreciate it.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you so much for your continued support for our service. We were all so sorry to hear that your father passed away in hospital and we would no longer have the privilege of caring for him at home.
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Review from Sharon S (Daughter of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the services of First4Homecare for around 2 and a half years now and have nothing but praise for them. When I asked my mother her views she said 'I truly think they are brilliant. The carers are all absolutely lovely and I think that the manager equally looks after the carers and
the people they care for.' Little extra touches on special occasions are very much appreciated and really make us feel that the service users are genuinely important to them. Knowing that the carers will be visiting with a smile and a chat gives my brothers and I huge reassurance and Mum looks forward to their visits. I can't thank them enough.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you and your mother so much for your review of our service. It is heartening to hear that you also have the perception that we care equally for our staff as that is something we strive to achieve.
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Review from Janet A (Daughter of Client) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies of the Care Provider are kind and caring and friendly and treat my father very well. They are also very professional and help with tidying up and preparing snacks and drinks which is very much appreciated.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review and I'm pleased to know that you find the care staff caring and friendly.
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Review from Tony M (Son of Client) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service from First4Homecare and really helped out at the last minute with care for my mum when she had a number of falls. The care manager and all the care team are really good and my mum has built a great relationship with all of her carers.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review of our service and we were happy we could help.
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Review from Jane L (Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are very good and supportive. Also, take me out and to the hospital dentist etc. Couldn't fault them.
Would highly recommend it.
Give tips on how to do things differently and make them better. Nothing is too much trouble.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review and it’s nice that we have such a long-standing relationship with you.
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Review from P G (Wife of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my sincere thanks for the excellent service and professionalism that my husband has received over the last two years!
The staff always went above and beyond, he would always look forward to the different girls coming on certain days as it would just make his day. They would
all make a point of interacting with him on certain topics which was really good as he wasn’t one for going. My husband will miss all the girls immensely.
Kind regards.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review. All the staff enjoyed visiting you and your husband, and I'm so pleased that he looked forward to their calls. We wish you both well in this next chapter in your lives.
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Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for First4Homecare Ltd is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

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Meet the Team (8)

Stacey

Stacey Cole

Job Title: Registered Manager Joined: 2024

Stacey has over 13 years of experience in managing domiciliary home care services. She supports the day-to-day running of care and works closely with clients, families and care staff.


Stacey is committed to ensuring care is safe, reliable and delivered with respect. She focuses on helping people remain comfortable and supported in their own homes, while ensuring care standards are followed and concerns are addressed quickly.

Kay

Kay Loft

Job Title: Care Supervisor Joined: 2018

Kay Loft has worked as a Care Supervisor at First4Homecare since 2018. She brings more than 15 years of experience in care and supports both clients and care staff to ensure care is delivered safely and to a high standard.


Kay regularly checks care quality, supports carers in their roles and helps ensure care plans are followed correctly. Her role helps families feel reassured that care is closely monitored and that any concerns are identified and addressed promptly.

Charlotte

Charlotte Mann

Job Title: Team Leader Joined: 2018

Charlotte is a Team Leader at First4Homecare and has been part of the service since 2018. She brings over 15 years of experience in care, having worked across home care and support roles before moving into leadership.


Charlotte supports care staff and helps ensure care is delivered safely, respectfully and in line with care plans. Her experience and hands-on approach help families feel confident that care is well supervised and consistently supported.

Gus

Gus Saggu

Job Title: Company Director and Nominated Individual Joined: 2023

Gus Saggu is the Director and Nominated Individual at First4Homecare. He is a qualified accountant with over 35 years of business experience. Gus is responsible for making sure the service is safe, well-managed and financially secure. His leadership helps ensure care is reliable, properly overseen and able to continue long term, giving families confidence in the service they choose.

Nicola

Nicola Pope

Job Title: HR and Payroll Manager Joined: 2018

Nicola supports First4Homecare as the HR and Payroll Manager and has over 15 years of experience in health and social care, alongside more than 10 years in payroll and accounts. She ensures carers are paid correctly and supported properly. This helps retain experienced carers, supporting continuity and dependable care for clients.

Shelly

Shelly Stone

Job Title: Financial Controller Joined: 2018

Shelly brings 30 years of experience in finance, including 10 years within healthcare. She ensures the service is financially stable and well-managed. Her work helps protect the continuity of care, reassuring families that support will not be disrupted.

Bushra

Bushra Afzal

Job Title: Recruitment Manager Joined: 2024

Bushra has over four years of experience in healthcare recruitment. She carefully selects carers who are skilled, reliable and compassionate. By focusing on recruiting the right people and reducing staff turnover, Bushra helps ensure clients receive consistent care from familiar carers.

Faisal

Faisal Khan

Job Title: Head of Marketing Joined: 2023

Faisal is the Head of Marketing at First4Homecare. His role is to make sure families clearly understand the care services available and how support can help them or their loved ones. He focuses on providing clear, honest and easy-to-understand information, helping people make informed decisions with confidence. Faisal’s work ensures families feel supported from their first enquiry through to choosing the right care.

Frequently Asked Questions about First4Homecare Ltd

What Type of Services does First4Homecare Ltd offer?

First4Homecare Ltd offers Home Care.

How many Carers does First4Homecare Ltd employ?

First4Homecare Ltd employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First4Homecare Ltd to verify any information. View our terms and conditions. First4Homecare Ltd has an Enhanced Service - more info.