First4Homecare Ltd

Kestrel Court, Waterwells Drive, Quedgeley, Gloucester GL2 2AT
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9.8 88 Reviews
  • First4Homecare Ltd, Gloucester
First4Homecare provides a range of services from simple companionship through to full care packages.

The team members at First4Homecare pride themselves on their ability to work with the client, their loved ones and relevant health care professionals to provide a holistic service.

Each client receives a care and support package which is fully tailored and adapted to their changing needs.

First4Homecare are focused on delivering high-quality care. To achieve this, they employ the best possible people. All members of the care team are carefully recruited, DBS checked at an enhanced level and referenced.

Each member of the care team receives continual training, inclusive of the Care Certificate, to ensure that they are fully prepared and able to provide the highest level of care.
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Care Provided by First4Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1499

We're always happy to discuss fees.

These prices are only a guideline, please contact First4Homecare Ltd to find out the exact price for your requirements.

Contact First4Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First4Homecare Ltd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Stacey Cole (Manager)

First4Homecare Ltd Reviews (88)

9.8

First4Homecare Ltd has a Review Score of 9.8 (9.827) out of 10, based on 18 reviews in the last 2 years.
Over all time First4Homecare Ltd has 88 reviews.

Overall Experience
  • 80
  • 8
  • 0
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Date Published
  • 88
  • 7
  • 9
  • 18
  • 70
Reviewer Connection to First4Homecare Ltd
  • 34
  • 16
  • 14
  • 8
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from M O (Client) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I get excellent care from all the staff, who arrive on time usually, more or less, but I also expect them to arrive on the minute. My one grumble (a minor one) is that the appointments are frequently at the same time as my (and my son's) tea time - as he comes home at 5.30 pm and may be going out at
7.00 pm. I time the meal for 6.30 pm. On the whole though I would not want to shower later in the evening.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, we do try to accommodate your specific preferred times but this isn't always possible, the most important factor is that you feel you have excellent care on the few calls you receive every week.
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Review from Joanne B (Daughter of Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team initially cared for my mum after her discharge from hospital a couple of years ago and her subsequent sudden loss of mobility. They provided a great service helping dad who was too weak to be handling mum; her personal care was provided in a very kind and understanding way while also managing
to 'have fun' with them both - neither have lost their sense of humour! With gentle help, mum got more confident and we eventually dispensed with the need for the team to be involved. Then dad got rushed to hospital in October last year (2022) and we didn't hesitate to contact the team again to help out. They really are great and certainly give me peace of mind, knowing that someone is calling in regardless of what duties they perform. I also appreciate the flexibility in terms of changes to requirements as they happen.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review of our service and I think it highlights the flexibility and peace of mind we offer to families, whether that is some help with household duties to full care, several times a day. We're pleased to hear how the service helps both your parents and yourself.
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Review from Gayle C (Daughter of Client) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend First4Homecare. The staff are excellent competent, professional, friendly, kind and reliable. Without them, Mum would be unable to live on her own at home. They have been able to adapt their approach and level of care as mums' needs have changed. Mum is happy and feels well-supported
and cared for. Thank you First4Homecare.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review of our service. I think your mum is now used to seeing the care staff and is accepting of their visits,
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Review from Tina B (Daughter-in-law of Client) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an illness, we had to change the way my mother-in-law was cared for. First, 4Homecare was quick to put the care in place we needed. Since the start of January, the care plan has been revised three times but she has never been without care. Thanks to the team she is able to stay in her home. As
her son has his own health issues to deal with knowing she is being cared for is a weight off his mind, especially now as we have been told about the open pass app. We cannot thank First4Homecare enough for everything they do and the peace of mind they give the family.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, we've looked after your mother-in-law for a long time now so it's important to us to be able to be flexible and responsive to her changing needs.
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Review from Susan H (Daughter of Client) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received care visits from First4Homecare twice a day for the last year. The service is well organised and reliable, so there has never been an occasion when a visit has been missed. The carers are kind and patient with her, and very caring. The admin and finance systems are excellent,
so I am always able to obtain current information on my mother's wellbeing, and I've had no problems with billing/payments. An excellent service.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review of our service, we do hope we have made a positive difference to your mother and given you peace of mind.
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Review from Joanne T (Daughter of Client) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First4Homecare have looked after my dad for several years. I cannot rate them highly enough - they are excellent and have made a huge difference to my dad and I have no doubt that he would not be able to continue living in his own home without them. The team of carers do an amazing job and we have total
trust in them to look after him. First4Homecare are also very proactive and always keeps us in the loop - looking at options to help him as his Parkinson's progresses and liaising with medical professionals on his behalf as needed as we are not living locally. They are like part of our family and I cannot thank them enough.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, we really appreciate your trust in us to continue caring for your father.
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Review from Max B (Son of Client) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This team has been caring for my mother for a number of years from when she first started needing care at home and ongoing at this time now with four visits per day. I have always found them to be totally dependable and trustworthy. The staff worked continuously through the pandemic and maintained a
cheerful and efficient service throughout.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, your mother is now our longest-standing client and I feel that between her, us and yourself, we've very much shared her care journey to date and we value that cohesive relationship.
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Review from Dean L (Son of Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From when I first contacted First4Homecare Ltd to arrange help for my elderly mother who lives with us they have been excellent. All the staff that deal with my mum have been supportive of her and treated her with the utmost dignity. Reliable, professional and most helpful in all matters.
I would highly
recommend First4Homecare.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review of our service, all the team enjoy visiting your mother.
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Review from Mark G (Son of Client) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care this company provided for my mum was nothing short of superb. They literally look after people like they are their own family.
Mum loved the carers coming in not just to help her but it was the company and a different face to see every day.
Their professionalism is second to none and would
always ring me if any issues with mum, I had absolute trust in every single carer that went to my parent's house and cannot thank them all enough for giving her nothing but the best care even though she was unwell and we knew it may not be for long.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your very kind review of our service. I know the staff who visited had a great relationship with your Mum and enjoyed the visits and caring for her.
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Review from Sue B (Daughter of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became apparent that mum needed some daily help preparing a meal and taking her medication we contacted First4Homecare and right from the start they were really helpful in sorting out what mum needed. The girls are lovely and make sure mum has everything she needs and always leave the kitchen
clean and tidy. When I recently needed to make a change to the number of visits it was sorted quickly and efficiently. I would definitely recommend them to anyone needing a bit of extra help, either for themselves or a family member.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review of our services and I'm pleased to hear how well things have gone.
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Review from C K (Wife of Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my husband by First4Homecare was superb. The carers were kind, considerate and very capable. They treated my husband with great respect and consideration, making his last days as comfortable as possible. We, his family, also felt very supported and helped by them.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review at what must be a difficult time for you all. We're so pleased that we were able to help and that you felt so supported by the team.
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Review from Jenny P (Daughter of Client) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received has been great throughout the ups and downs of a very trying year. All of the carers do an amazing job, they go above and beyond! So much so it has allowed my mum to carry on living in her own home. Wonderful support for mum - and huge peace of mind for my sister and I.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your review, recent times have certainly been challenging but our job is to maintain the high standards of care that we pride ourselves on. We're pleased to have succeeded for your Mum and that you trust in our care.
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Review from Lesley P (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really impressed with the care First4Homecare provide for my Mother, they go over and beyond what I'd expected. They offer a service I know I can rely on to ensure my mother has all her daily needs. The carers are always cheerful and accommodating, it's so important when some days they are the
only people she sees. A nice touch at Christmas, they gave her some gifts and even a few decorations to brighten up the living room.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review. Your Mother is amazing for her age and the staff have got to know her so well over the last few years.
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Review from John H (Son of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial enquiry to the implementation of care, First4Homecare have been wonderful. Nothing is too much trouble, nothing is overlooked and the care for the client (and relatives) is second to none. It is a huge leap of faith to entrust the care of a loved one to people you don’t know, and we
don’t regret our decision to use First4Homecare. The carers are wonderful; loving, professional, and diligent, they are practically members of our family now. I can’t recommend them enough.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your lovely review of our services, it is always good to hear that clients and their relatives are happy because we understand that it is a huge leap of faith to entrust the care of loved ones to us.
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Review from J H (Granddaughter of Client) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care already and with only a few days in, he’s gone from quiet to his full-of-life, happy, chatty old self. He is not dreading the carers coming in because he can’t wait to see them. The overall care is miles better than previous caregivers. We give 11/10 from us as a family! Can’t thank First4Homecare
Ltd enough for the amazing standards they have.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you so much for your lovely review and it's great to hear the impact the care has had on your grandfather.
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Review from Elizabeth L (Client) published on 27 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 4-year-old grandson collapsed on Friday 11 December and I was left distraught. I rang my carer who had left me just 10 minutes before. She then rang the office and another carer took over her client and my carer came and sat with me until we knew the boy was going to be ok.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review, I’m glad the carer gave you extra support
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Review from Maureen S (Wife of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
First4Homecare came first to help with my husband's care in January when he just needed assistance once a day in the morning. He was then admitted to hospital for 2 months and became increasingly frail. On discharge in April, he needed care four times a day. I contacted First4Homecare who agreed to
provide the care he needed. They arranged the time of discharge and came straight away to assess his needs. Care was arranged and I was given a plan of times and carers. All the carers who came were kind and attentive to his needs and considerate to me including decisions needing to be made. Each week I was given a plan ahead and although it occasionally had to be changed I was always kept informed and never let down. On the day he died, they were with him and supportive to me until my family arrived and the nurse informed me. I really appreciated them all and the care they gave and highly recommend First4Homecare.
Reply from Fiona Hodder, Manager at First4Homecare LtdThanks for your kind review of our services, your husband was a pleasure to care for, a true gentleman right up until the end of his life.
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Review from Julie B (Daughter of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad receives is excellent and nothing is too much trouble. The interaction with dad is amazing and it has made a massive difference to dad's/our lives. They are always happy to help and communicate with the family when needed. Cannot thank them enough for all they do.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your lovely review, your Dad is one of the clients we've been caring for the longest and I know the staff have a great rapport with him.
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Review from Sarah B (Client) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very organised, pleasant and efficient staff. I have no complaints at all.
They have given me a detailed schedule of attendance and my son is able to monitor progress via an app.
I look forward to their attendance and care.
Reply from Fiona Hodder, Manager at First4Homecare LtdThank you for your kind review, we all thoroughly enjoy visiting you.
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Review from Jill F (Wife of Client) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband was discharged from hospital I needed some support and First4Homecare Ltd have been brilliant. He has been readmitted a couple of times and each time, unfortunately, I have had to cancel their support at short notice and they have completely understood. I would certainly recommend them
to anyone.
Reply from Fiona Hodder, Manager at First4Homecare LtdThanks for your kind review, we hope further hospitalisations aren't necessary for you and your husband's sake!
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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for First4Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for First4Homecare Ltd is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First4Homecare Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (2)

Fiona

Fiona Hodder

Job Title: Director & Registered Care Manager Joined: 2016

Fiona’s career within the healthcare industry has spanned over 30 years. Having previously worked in clinical practice as a Nurse and spent time in healthcare marketing, sales and training, Fiona went on to work for blue-chip medical device companies where she was instrumental in the development and delivery of clinical training programmes. Utilising her knowledge and experience, Fiona then went on to run her own company, providing healthcare training and consultancy and working with care professionals to provide both mandatory and specialist training. Fiona now takes the role as both Director and Registered Care Manager of Heritage Healthcare Gloucester. Her extensive skill set and leadership qualities enable Fiona to lead and support her Care Team.

Steve

Steve Hodder

Job Title: Director Joined: 2016

Heritage Healthcare Gloucester Director Steve Hodder is responsible for Operations and Business Development. Steve has spent the majority of his working career within the media industry in senior operational management positions. Steve has had an extremely successful career working in Television Operations for some of the largest broadcast companies in the UK including BBC, ITV and Channel 4. In recent years, Steve has been running his own company focused on the production of training videos to promote best practice for the healthcare and medical device industry.

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