In Home Care - Chichester & Bognor

All the staff are excellent couldn't get better.

A friendly well organised team of carers. Good for time, always make sure they have done all they can do before leaving.

I first contacted In Home Care in October, when my Dad's health had declined, due to terminal cancer and he needed daily help. They were instantly helpful, answering my call at a weekend and were flexible about timings, as, at the time, we really weren't sure exactly what Dad needed. The team swiftly built up a rapport with my Dad and it was a comfort to know that he was getting the help he needed, on a daily basis. Whilst friendly and down to earth, they were also proactive and professional, noticing he needed to change his meds and contacting his GP so that we didn't have to. Some minor constructive feedback: on a couple of occasions, the time that the carers had been rota'd to visit my Dad was different to that on the timetable we had been provided. e.g. arriving at 7am when we were expecting them at 8am. And sometimes the staff visiting could have been a little tidier, leaving a few items on the floor that should have gone in the bin. Overall, a great team who I would recommend.

The whole team at In Home Care are a delight to work alongside. We hold Power of Attorney for an elderly client and the care team visit them daily to provide shopping, care and companionship. They really do go the extra mile to assist when we are unable to visit the client ourselves due to current health restrictions. Our client recently went into hospital and it is the care team at In Home Care who are in continuous contact with the hospital and provide updates to all other professionals involved in the care and well being of the client. We would highly recommend their services.

We have always felt trust in the staff and everyone is very pleasant. Generally, it gives us peace of mind to know Dad does have some contact every day. There seem to be so many different care personnel, which doesn’t help to build any relationships with Dad, who would, in any case, have a problem to recognise new faces. Some staff take time to talk with Dad, but some fill out the book and leave directly, without trying to engage him in conversation and can only be present for barely ten minutes.

My family have been using In Home Care Ltd for a long time now for the care of my father. He has had Alzheimer's disease since 2014. In Home Care Ltd visit my father for two hours every day to provide him with a cooked lunch and companionship. Communication from the carers is not digital and so during the pandemic, it has been difficult to know what's happening. The communication from the carers is paper-based in his home. Due to his condition, it is difficult to get his views of the service they provide to him. However, I feel they know him well now and understand most of his needs and ways. I expect his care needs will increase and he will require further input by In Home Care Ltd in the future.

We are extremely happy with the care my mother-in-law receives. The carers are very respectful and caring towards Mum. They meet all her needs and often go above and beyond what's expected of them. At the moment, it's the only social contact she receives due to restrictions, so we value their twice-daily visits. They are always bright, cheerful and chatty. They are very vigilant in noting and reporting any changes they see in Mum, which is very reassuring for us.

My grandad was very well taken care of from day one. I can’t speak highly enough of every single carer; simply outstanding. My family and I appreciate the work that was done every single day to keep my grandad comfortable.

My dear Mum was fortunate enough to be cared for by In Home Care in late 2020. Throughout the final weeks of her life, the manager and the team helped make her final days as comfortable as possible. It was Mum's wish to remain at home, and the incredible team made this time easy and pleasant. Nothing was too much trouble. The team did not just care for Mum though. My sister and I felt truly held by their knowledge, skill and support as we navigated the bewildering array of symptoms, medications and different medical staff. Although such situations are familiar to those for whom it is a vocation, we felt confused and at times, overwhelmed. Each and every one of the team helped us to relax and be our best selves for the time Mum had left. My mum's favourite saying in this last chapter of her life was "No bother". In Home Care helped to ensure that there was no bother for either her or our family. We are grateful for all that you did for us and continue to do for so many others.

Early days... Home Care started supporting Mum just over 3-weeks ago, visiting 3-times a day, however, the experience to date has been good starting with the initial visit and now the daily visits by the team who are very friendly. They treat Mum with care and respect and are willing to do anything asked.

I have found In Home Care to be very professional, efficient and very caring. They go the extra mile to make sure my father is cared for and also they make sure I'm ok as my father's live-in carer. The office managers and staff are always accommodating in making sure we are happy. I was astonished how quickly they got everything in place regarding training on certain equipment my father needs so that they could start caring for my father. I now get respite every day because of their prompt action. I would 100% recommend In Home Care to anyone who wants a care agency who go the extra mile to make sure all care needs are covered. I couldn't thank them enough.

I find the service reliable, efficient and friendly.

Home Care are excellent and care we get from all concerned is outstanding, reliable, professional, and caring. Many thanks to everyone.

I have certainly managed to curtail my day time drinking as I was before I was admitted to hospital. It's really ok to have somewhere to live after a large loss of mum's property. The care staff who see me are kind and my meds are taken as I do, quite happy with my meds.

All very nice, kind and friendly people.

All other areas are ok.

The team of ladies who help us, we call The Care Bears are all lovely. Thank you all so much.

Alongside family members, meal deliveries, visiting hairdresser and chiropodist, In Home Care have been a critical and reliable part of the care package for my 95-year-old mother for the last 3-years. This has enabled Mum to continue to live semi-independently in her own apartment. The carers have developed a friendship with her and she trusts them. In Home Care respond quickly and flexibly when any changes to the Care Plan are needed. Throughout the long period of Covid-19 related restrictions which have confined Mum and other residents to her development, In Home Care have performed with great professionalism which has helped to keep the whole development safe with no reported cases of the virus. Thank you!

The first time you have carers coming to your home can be quite unsettling. The fact of having strangers coming in throughout your day - can feel an intrusion of your space. We have been lucky. To start with we have mainly the same carers. This makes less of an intrusion. A chance t get to know each other and better for the person receiving care. They get a chance to build up a friendship and trust, which is important, especially for the person receiving personal care.

We have found In Home Care to be very supportive with regards to our Mother's ongoing care needs. Mum has formed a good relationship with her primary carer who visits her daily, morning and evening. She is slowly developing a good bond of trust which has made both her and our lives run more smoothly.