In Home Care - Chichester & Bognor

My carers always give the service I want - whether it is house or self relating services. Always have a joke with them, so look forward to seeing them.

My wife and I have received excellent help and support since 12/6/18 from our live in carers.

Very pleasant carer, professional, timely.

The one care session we needed was professional and sympathetic.

Having used a number of agencies, this agency has never let me down and always provides well-trained, caring and professional staff. The team in admin are really helpful and efficient. The accounts department get the figures right each time which is quite a feat compared with other agencies. The person being cared for is always full of praise and are grateful for the care being given. The staff go the extra mile. There was one occasion when a relative was due to turn up to assist the person being cared for who couldn't be left alone. The agency staff was due to end their shift once the relative arrived. The relative didn't come and the agency staff waited hours until the next carer arrived so that the person being looked after wasn't left alone. With other agencies, I am constantly bothered with phone calls about problems. With this agency, they just get on quietly and do their job whilst still keeping me informed. I really can't recommend them highly enough.

I am extremely happy with the service provided to my daughter. She has built up a good relationship with her carers and is always happy to see them when they arrive.

I found all the carers very kind and willing to help me in any way they could. Good at timekeeping too.

Very professional.

My second complaint is the irregularity of the invoices. More than a month goes by, sometimes several months, without an invoice, then I get several at once, followed by another a few days later.

I was very satisfied with all the help and support which I received from office staff and daily carers. I look forward to the company coming in to talk with me and for reassurance during the difficult time looking after and caring for my husband at home.

Carers are always on time. They are friendly and helpful. The main carer has a good understanding of my needs and goes the extra mile.

My helper was quick, helpful and efficient and cheerful. Just what was needed.

Whenever there have been any concerns about visits they have been raised and identified and instigated creams for dry skin and better way of managing catheter bags.