Ashridge Home Care Ltd

With kindest regards and best wishes,

Paul

We had a full-time carer from Ashridge for a fortnight. This was to help me after I came home from hospital following a hip replacement operation. I am a carer for my husband so we needed someone to help him while I was away and then to help us both with meals, dressing, laundry and general household duties. The carer was incredibly supportive when I felt unwell the first weekend I was home and she was generally kind and caring. She also had a good sense of humour which always helps in difficult circumstances. We would not hesitate to use Ashridge again should the need ever arise.

When my mother-in-law became very unwell with cancer and needed homecare, we were so grateful for the incredible support provided by Ashridge. From the moment they stepped in, their care and compassion were exceptional.

The team treated her with the utmost dignity and respect, always ensuring she was comfortable and cared for as her illness progressed. Their gentle, professional approach brought real peace of mind to our whole family during an incredibly difficult time.

The carers were not only skilled but genuinely kind - they took the time to listen, to talk, and to treat her as a person, not just a patient. Thanks to their dedication, she was able to remain at home, surrounded by love, until she passed away peacefully.

We cannot thank Ashridge enough for the care, empathy, and professionalism they showed. They made an unbearable situation that bit easier to bear and gave my mother-in-law the dignity she deserved.

I have found Ashridge Home Care to be very professional & supportive to not only my Mum but to the whole family. I have always been confident that they will do what they say & the Ashridge team do their utmost to provide the best possible staff & great care to their clients

We contacted Ashridge in August 2024 to seek care for our godfather when our godmother (and carer to our godfather) required palliative care. From our first meeting, we felt that our loved ones would be in good hands and our confidence has been borne out by the excellent care provided by Ashridge staff. Every live-in carer has provided the utmost care and attention while treating our godfather with dignity and compassion throughout. After our godmother sadly passed away, our godfather has been able to stay in his own home, surrounded by fond memories and familiar people thanks to the expertise of his wonderful Ashridge carer. Communication with management and admin staff is also excellent and someone is always on hand to deal promptly with any queries. We wish everyone in my godfather's position was able to receive this level of care at the most vulnerable stage of their lives.

If I ever needed anyone to look after me, I would request this carer.

Should we need this type of assistance in the future we would contact Ashridge Homecare.

I contacted Ashridge initially to discuss visiting home care for my mother but the situation changed before we had even had our initial appointment and I asked them to arrange live-in care at very short notice. Rather unbelievably within 36 hours a live-in carer had arrived! The carer provided has been a god send, he is an excellent fit for my mother and has worked wonders to improve her health. More than that, he has become a valued companion and I am delighted by how he has fitted into our family. Throughout the whole process the office staff have been extremely easy to deal with, communication has been great, nothing is too much trouble and things are sorted out with the minimum of fuss. I have been very impressed with Ashridge so far.

I highly recommend Ashridge Home Care.

Everyone on the team seems to have endless patience and compassion, and Ashridge's help, support and compassion have been invaluable.

My mother was recently taken ill and rushed into hospital. The visiting carer provided by Ashridge Home Care was absolutely wonderful. Recognising the gravity of the situation, she alerted the family, contacted the doctor and stayed on till one of us could get there. As a result of my mother's illness my parents needed additional care. The staff at Ashridge were very kind and understanding as they helped us consider the different options and we opted for live-in care, enabling my parents to stay together in their own home. This was quickly and efficiently put in place. The carers looking after my parents are kind, supportive and trustworthy. They have built up very good relationships with my parents who have become very fond of them. The standard of care is excellent. I would not hesitate to recommend Ashridge Home Care.

I would have no hesitation recommending their services to anyone who is in need of being cared for at home.

I have no hesitation in recommending Ashridge Homecare and we have already booked another week of live-in care with them ourselves.

Dealing with Ashridge has been an absolute pleasure. They are professional and reliable and their carers are especially well trained. My father's long-term live-in carer was going home for 5 weeks and Ashridge did a more than perfect job of filling this gap. I would highly recommend it.

The carers have been amazing and we feel very lucky to be working with such a professional organisation.

I would strongly recommend Ashridge as an option to care for an elderly relative.

Ashridge Home Care really did offer fantastic and understanding care to my father in his final months, his carers were so well organised and professional, caring and compassionate, we couldn't have had a better team looking after him. Thank you so much for all that you did.

I have had three carers from this company who have all been helpful whilst recovering from several eye operations. The house has been kept tidy and meals provided, enabling me to resume my daily activities. The main benefit of a live-in carer has been the company provided and learning how to share space with another person. I am particularly impressed by the consideration shown and encouragement given. The only downside is the transition back to self-care when the carer leaves. However, I certainly cannot complain as regards the care given by this company's carers and would recommend the company to anyone in need of assistance and support.

My father was a client between 2020 and 2024, when he passed away. Please think carefully about live-in care. Dad's main carers gave excellent care throughout and they are the 1 star in my review. What happened when they were gone makes me feel so guilty. There was a scald to his leg which saw us in A&E from 23:45 to 7am. Dad was in such pain and distress. I requested support but the services manager refused. No compensation offered, taxi fares offered but not delivered twice. The enquiry failed to identify management failings. I felt discouraged from investigating policy changes. Lack of training with standing aids. Carer discouraged a visit to A&E (fractured clavicle). Accidents still happening (skinning of the leg with no explanation) until the end. Really no confidence that Ashridge were geared up to give Dad consistent safe care. Please don't be hesitant to ask questions and get answers. Make sure carers are supervised. Don't forget CQC will support you and social services management.

They were very understanding and helpful. Within a few days I was given a carer who came the day before the operation. She immediately summed up the situation, requirements for special diet etc. and took over all housekeeping. Her care and concern was excellent and her support and kindness enabled me to have a restful, healthy and healing time. Especially as we shared the same interests. I shall recommend them.