What Type of Services does Ashridge Home Care Ltd offer?

Ashridge Home Care Ltd offers Home Care.

How many Carers does Ashridge Home Care Ltd employ?

Ashridge Home Care Ltd employs 105 carers.

Ashridge Home Care Ltd, 3 Lacemaker Court, London Road, Amersham, Buckinghamshire HP7 0HS

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Review from Jeanette D (Daughter of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience

I have found Ashridge Home Care to be very professional & supportive to not only my Mum but to the whole family. I have always been confident that they will do what they say & the Ashridge team do their utmost to provide the best possible staff & great care to their clients

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for taking the time to leave this review. We are happy to hear that you and your family have felt supported by our team. Providing reliable, professional care is at the heart of what we do, and it means a lot to know we've made a positive difference for your mum and your family.

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Review from Jo M (Goddaughter of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience

We contacted Ashridge in August 2024 to seek care for our godfather when our godmother (and carer to our godfather) required palliative care. From our first meeting, we felt that our loved ones would be in good hands and our confidence has been borne out by the excellent care provided by Ashridge staff.

Every live-in carer has provided the utmost care and attention while treating our godfather with dignity and compassion throughout. After our godmother sadly passed away, our godfather has been able to stay in his own home, surrounded by fond memories and familiar people thanks to the expertise of his wonderful Ashridge carer. Communication with management and admin staff is also excellent and someone is always on hand to deal promptly with any queries. We wish everyone in my godfather's position was able to receive this level of care at the most vulnerable stage of their lives.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for your kind and thoughtful words, and taking the time to leave this review. It means a great deal to know that our carers and team were able to provide the support, dignity, and compassion he needed-and that your godfather has been able to remain in his own home surrounded by comfort and familiarity. Your feedback is appreciated and will be shared with the team.

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Review from Mary P (Friend of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience

I contacted Ashridge initially on behalf of my friend's daughter to facilitate the transfer of my friend from hospital to home where she wanted to die.
Discharge from hospital was chaotic due to poor communication between hospital departments; it took 5 days from when the consultant said my friend

could go home to die to physical discharge.
The Ashridge carer was excellent. I judge the Ashridge carer as a retired intensive care sister.
She was kind, caring, attentive and compassionate. She immediately fitted into the attending friends and family circle caring for my fiend. She was always doing things e.g. offering mouthcare, checking on pain etc. She was not intrusive.
It is with a heavy heart as a retired healthcare professional to say her care skills both interpersonal and clinical were superior to those exhibited by many of the registered and unregistered hospital staff and the registered staff in the community.
If I ever needed anyone to look after me, I would request this carer.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for your heartfelt feedback. We are truly honoured that our carer could provide the support, compassion, and clinical care your friend deserved in her final days.Your words mean a great deal-and we will ensure your kind message is shared with the carer involved. Knowing she was able to bring comfort and dignity during such a difficult time reflects the values we strive for at Ashridge.

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Review from Gina S (Client) published on 14 July 2025
Submitted via Website • Report

Overall Experience

My experience with Ashridge Homecare was excellent. My anticipated needs following leg surgery were well assessed.The two carers were punctual, cheerful and kind.They provided help with personal care, washing, dressing and haircare and compression stockings. They also carried out household duties such

as bedmaking, changing sheets,laundry care and tidying the kitchen. They accompanied me on walks to encourage increased mobility.
They were always very friendly and sociable and always brightened up our day.
Should we need this type of assistance in the future we would contact Ashridge Homecare.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for this wonderful review. We are so pleased to know you had a positive experience with Ashridge, and will come back to us in the future should you need further support.

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Review from E B (Daughter of Client) published on 1 July 2025
Submitted via Website • Report

Overall Experience

I contacted Ashridge initially to discuss visiting home care for my mother but the situation changed before we had even had our initial appointment and I asked them to arrange live-in care at very short notice. Rather unbelievably within 36 hours a live-in carer had arrived! The carer provided has been

a god send, he is an excellent fit for my mother and has worked wonders to improve her health. More than that, he has become a valued companion and I am delighted by how he has fitted into our family. Throughout the whole process the office staff have been extremely easy to deal with, communication has been great, nothing is too much trouble and things are sorted out with the minimum of fuss. I have been very impressed with Ashridge so far.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for this wonderful review. We are so pleased that your mother has settled so well with her carer and her health has begun to improve. Thank you also for the positive feedback on the head office team, which I will ensure is passed on.

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Review from Joanna H (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience

We first contacted Ashridge for assistance with Personal Care for my mother in May 2024 and then had live-in care from the following month for a year.
All of the carers were kind and competent. Ashridge helped us settle into a rotation mostly of 2 preferred live-in carers. They enabled my mother

to remain at home, enjoying her garden, attending Church and Lunch Club and receiving many visits from family and friends until the end of April 2025.
The carers liaised with great patience (and persistence where necessary) with me, the GP, district nurse, and dentist to provide my mother with the best possible care tailored to her preferences.
I highly recommend Ashridge Home Care.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for this lovely review. It was a pleasure for all involved to support your mother. We are so pleased to have been able to support her to remain at home, living as she wished with family and friends around her.

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Review from N M (Son of Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience

My father was a client of Ashridge for two years. During that time the level of care provided by Ashridge varied, from two visits per week, to two or three visits per day, and also included a short period of live-in respite care after a stay in hospital. With the help of the Ashridge carers, my father

was able to live independently for as long as possible.
The carers were excellent, treating my father with utmost dignity and respect at all times, and he came to trust and rely on them. It was a huge comfort to know that he had such lovely people looking out for him.
The office staff were also very kind, caring and understanding, dealing with the fluctuating needs quickly and efficiently, even arranging live-in care at only a few days' notice over the Christmas period.
Everyone on the team seems to have endless patience and compassion, and Ashridge's help, support and compassion have been invaluable.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for leaving this wonderful review. It means so much to the whole team to know the differences the care we have provided have made to our clients and their families. We really appreciate you taking the time to review.

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Review from H P (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience

My mother was recently taken ill and rushed into hospital. The visiting carer provided by Ashridge Home Care was absolutely wonderful. Recognising the gravity of the situation, she alerted the family, contacted the doctor and stayed on till one of us could get there. As a result of my mother's illness

my parents needed additional care. The staff at Ashridge were very kind and understanding as they helped us consider the different options and we opted for live-in care, enabling my parents to stay together in their own home. This was quickly and efficiently put in place. The carers looking after my parents are kind, supportive and trustworthy. They have built up very good relationships with my parents who have become very fond of them. The standard of care is excellent. I would not hesitate to recommend Ashridge Home Care.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for taking the time to share your experience with Ashridge Home Care. We're truly touched to hear how our team was able to support you and your family during such a challenging time. It's wonderful to know that the carer recognised the urgency of the situation and helped coordinate the necessary steps to ensure your mother's well-being. We are also pleased that the transition to live-in care was smooth and that our carers have built such meaningful relationships with your parents. Thank you for recommending Ashridge Home Care.

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Review from Michael W (Son of Client) published on 25 March 2025
Submitted via Website • Report

Overall Experience

My father has been supported by Ashridge Home Care for the last 2 years. The standard of support and care has been very high quality. We have used a number of carers during this period and eventually settled on a select few that knew how to operate around the house looking after my father and supporting

my mother.
I would have no hesitation recommending their services to anyone who is in need of being cared for at home.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for taking the time to leave this review. We are so happy to hear you have found the care to be of high quality, and that this has also been a help to your mother. We truly appreciate your recommendation.

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Review from Melanie D (Wife of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience

This was my husband's first experience of receiving care from anyone other than family. We were both anxious about a week of live-in respite care but we needn't have been.
Our experience with Ashridge Homecare has been excellent from the initial phone call. The assessment process was very compassionate

and professional and a detailed and thorough care plan was written by the assessor. We were immediately put at ease.
The carer was professional and attentive to my husband's needs and gave an excellent standard of care. She also looked after our cat and the house was kept immaturely clean and tidy by her throughout the week.
I have no hesitation in recommending Ashridge Homecare and we have already booked another week of live-in care with them ourselves.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to submit this review. We know it can be an anxious time for all when considering respite, particularly if you plan to go away to have a break so we are very pleased to hear how well this went for you and your husband, and of course that you plan to return for future respite.

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Review from Robert I (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience

Dealing with Ashridge has been an absolute pleasure. They are professional and reliable and their carers are especially well trained. My father's long-term live-in carer was going home for 5 weeks and Ashridge did a more than perfect job of filling this gap. I would highly recommend it.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for this lovely review. We are so pleased to be able to help cover for your father and wonderful to hear things worked out so well.

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Review from Nicola H (Daughter-in-law of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience

We needed some support very last minute
Immediately they helped us and put in care within 24 hours.
The carers have been amazing and we feel very lucky to be working with such a professional organisation.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to write such a lovely review, it is wonderful to read that were were able to help you so quickly, we know how stressful it can be when you need care urgently, and we are pleased you are happy with your carers.

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Review from Mike M (Son of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience

I contacted Ashridge Homecare after my father had spent 7 weeks in a local care home on respite at the beginning of this year. He is in his late 90's and prior to the respite had lived independently with minimal help.
However, after a series of falls, we agreed as a family to find a live-in carer.

Ashridge has been exceptional at providing the appropriate live-in carer to match my father's needs. This includes complete caring as well as hospital visits as and when needed.
He has a dog which is looked after by the live-in carer as well.
I would strongly recommend Ashridge as an option to care for an elderly relative.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to leave this review. We have been so pleased that your father has been doing so well back at home, and it is always lovely to receive positive feedback from the carers and the Ashridge team. Kind regards, Catherine

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Review from Andrew C (Son of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience

Ashridge Home Care really did offer fantastic and understanding care to my father in his final months, his carers were so well organised and professional, caring and compassionate, we couldn't have had a better team looking after him. Thank you so much for all that you did.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to leave this lovely review. We are always striving to provide the best possible end-of-life care for our clients, and support their wishes to stay in their own home, so it means a great deal to receive this feedback. Kind regards

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Review from Martin S (Client) published on 19 June 2024
Submitted via Website • Report

Overall Experience

I have had three carers from this company who have all been helpful whilst recovering from several eye operations. The house has been kept tidy and meals provided, enabling me to resume my daily activities. The main benefit of a live-in carer has been the company provided and learning how to share space

with another person. I am particularly impressed by the consideration shown and encouragement given. The only downside is the transition back to self-care when the carer leaves. However, I certainly cannot complain as regards the care given by this company's carers and would recommend the company to anyone in need of assistance and support.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to write this review. We know it can be difficult to get used to the idea of sharing your home with another person, so we are pleased to hear that your carers have helped to put you at ease and helped with the transition as well as supporting with the required household tasks and support after your operation. Kind regards

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Review from Caroline N (Daughter of Client) published on 10 June 2024
Submitted via Website • Report

Overall Experience

My father was a client between 2020 and 2024, when he passed away. Please think carefully about live-in care. Dad's main carers gave excellent care throughout and they are the 1 star in my review. What happened when they were gone makes me feel so guilty. There was a scald to his leg which saw us in

A&E from 23:45 to 7am. Dad was in such pain and distress. I requested support but the services manager refused. No compensation offered, taxi fares offered but not delivered twice. The enquiry failed to identify management failings. I felt discouraged from investigating policy changes. Lack of training with standing aids. Carer discouraged a visit to A&E (fractured clavicle). Accidents still happening (skinning of the leg with no explanation) until the end. Really no confidence that Ashridge were geared up to give Dad consistent safe care. Please don't be hesitant to ask questions and get answers. Make sure carers are supervised. Don't forget CQC will support you and social services management.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Dear Caroline, We appreciate your concern and are disappointed by your recent review. The incident you mentioned was thoroughly investigated in 2022, and the outcome was reviewed and agreed upon by all parties involved, including the CQC and Safeguarding team, who found no systemic issues. We addressed your concerns through a comprehensive complaints process, multiple meetings with our team, and a visit from the Managing Director. At no point were you discouraged from raising concerns, and despite your expressed dissatisfaction, we continued to provide care for your father to ensure his well-being and continuity of care. We understand the importance of continuity and are grateful you chose to maintain our services for your father until his passing in January 2024. We remained dedicated to his care, supporting him to die peacefully at home with his carers. We regret that you have overlooked our efforts and commitment to providing him with safe and consistent care throughout this time.

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Review from C J (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience

I contacted Ashridge Home Care as I needed a live-in carer at short notice following a surgical tooth extraction in hospital.
They were very understanding and helpful. Within a few days I was given a carer who came the day before the operation. She immediately summed up the situation, requirements

for special diet etc. and took over all housekeeping. Her care and concern was excellent and her support and kindness enabled me to have a restful, healthy and healing time. Especially as we shared the same interests. I shall recommend them.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to leave this review, we have passed this feedback on to your carer, and are so pleased that the carer was able to provide such excellent support after your operation and help you recover, as well as being a great companion.

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Review from Margaret G (Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience

A particular member of staff has been extremely competent in all she has done here; also providing companionship to us both. She is always cheerful and carries out her duties quietly, efficiently and with integrity. She has become a good friend! Nothing is too difficult for her and it is a pleasure

to see her each morning.

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you for taking the time to leave such a lovely review. We know how important it is for our clients and carers to build up a good relationship, and love to hear the positive difference that this can make to our client's wellbeing.

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Review from Galina W (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience

We have had a very positive review with Ashridge Home Care Ltd. We needed urgent live-in care for my mother whilst my father was in hospital. The staff were caring and attentive taking on board all of our needs and were able to get someone in place in less than 48 hours.
Our carer was wonderful and

did a brilliant job looking after my mother. Whilst this was for a respite care only, I know we will use them again in the future.
Thank you everyone for coming to our rescue!

Reply from Catherine Sadler, Head of Operations at Ashridge Home Care Ltd

Thank you so much for taking the time to write such a lovely review. It can be a challenge to put care in place in a short space of time, but one that the whole team is always willing to take on when a client is in need, receiving feedback such as this makes a real positive impact to all involved, and the carer of course. It was a pleasure to look after your mother and we look forward to being able to assist again in the future.

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Review from Chas B (Husband of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience

Two members of staff and the team at Ashridge have been caring, understanding and above all extremely efficient in helping us with our hospital discharge care.
They had great sympathy for our immediate needs and have done all they can to help. I would recommend them to anyone who is in need of a care

package, and they will tailor it to fit exactly with your own personal requirements. It’s been a genuine pleasure working with them, nothing has been too much trouble.

Reply from Trudi Scrivener, Director at Ashridge Home Care Ltd

Thank you so much for your kind words. It's a pleasure to be able to help.

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Meet the Team (9)

Trudi Scrivener

Job Title: Founder

Trudi has more than 30 years of experience in the care sector and set up Ashridge Home Care in 2017. She is a passionate believer that there is an alternative to going into a residential home and wants to enable everyone to remain in their own homes for as long as possible. Trudi has an energy commitment and a ‘never say no’ attitude reflected in several roles outside of AHC – she’s a board member of two Buckinghamshire-based charities – The Princes Centre in Princes Risborough and The Heart of Bucks charity.

Trudi has several industry awards to her name and was most recently named Outstanding Individual by the renowned Home Care Awards judges.

Agata Stepien

Job Title: Client Services Manager

Joined: 2020

Agata joined the Ashridge Home Care Team in February 2020 as Care Manager and has recently been promoted to Care Services Manager in 2023. She is responsible for making sure that our new clients have the best possible customer journey and that their care is tailored to suit their individual need. Her attention to details makes sure that we deliver the best possible standard of care.

Having studied clinical psychology at University in Poland Agata started her career as a carer and then worked in a nursing home before becoming assistant manager at a care home. She has a caring background through and through.

Catherine Sadler

Job Title: Head of Operations & Registered Manager

Joined: 2022

Catherine is a highly experienced care professional having worked in the care sector since 2008. Her background as a Care Manager and more recently Regional Manager for a national care company gives her a solid foundation to lead the team at Ashridge Home Care. Catherine gains great job satisfaction from knowing that her work is making a huge difference to someone’s quality of life.

Working with a group of like-minded individuals is a real driver for her and she is committed to achieving high-quality standards. Her role as Head of Operations will give her oversight of both clients and carers, she enjoys the variety this brings to her day. Catherine will be taking over as the registered manager for the Care Quality Commission so she is responsible for ensuring all systems and procedures are compliant with the CQC.

Catherine is a keen runner, training for marathons and other races.

Emma Townsend

Job Title: Care Manager

Joined: 2021

Emma holds a key role at Head Office, as our Visiting Care Manager Emma manages the schedules of the visiting carers and makes sure our clients receive the best possible care.

Emma does a brilliant job at making sure the right person visits each client. Emma ensures there is consistency of care provided to our clients and works closely with the team to ensure all training courses are compliant and are on hand to support the carers in any queries and concerns they may have.

Chloe Timberlake

Job Title: Care Coordinator & End of Life Champion

Joined: 2020

Chloe joined the Ashridge team full-time as our Care Administrator in the summer of 2020.

She studied health and social care and has always had an ambition to work in the care sector. Chloe’s role focuses on recruiting live-in and visiting carers. She is also responsible for ensuring that all new carers’ paperwork is compliant and their training is up to date.

But that’s not all, Chloe also has hands-on care experience working as a visiting carer for a few additional hours each week. She visits clients regularly in Amersham and Prestwood helping with dinner time and helping them with the bedtime routine. She is helping to rehabilitate one client after she’d had a stroke and as well as doing physio, they go on walks in the countryside together.

Chloe spends her spare time walking her Golden Retriever Dudley and loves a good book.

Susie Long

Job Title: Trainer

Joined: 2024

We are delighted to welcome Susie Long, who joined Ashridge as our new trainer. Susie brings extensive experience from the care sector, having worked for many years in various care settings both as a registered manager and as a trainer. She delivers high-quality training to all our staff, making sure that they meet our high standards.

We’re thrilled to have her on board and are confident that she will continue to deliver exceptional training to our staff.

Susie lives in Chesham with her husband and two children. We’re excited to have her as part of our team!

Debbie Linstead

Job Title: Care Manager

Joined: 2022

Debbie joined Ashridge Home Care as a Care Manager to support Agata in her busy role. Debbie has over 6 years of experience as a live-in carer so has the perfect first-hand knowledge of what it means to be a carer. She has recently achieved a Level 3 Apprenticeship in Lead Adult Care and also completed a Level 2 Diploma in End of Life Care, both of which are an excellent foundation for her role as Care Manager.

Debbie lived in Greece for over 30 years where she taught English as a foreign language to school children. When she moved back to the UK, she retrained as a care worker. She mainly supported individuals living with dementia, which raised her own interest in the need for promoting dementia awareness. She is a Dementia Friend and shares the Ashridge vision that it is the little things that make the biggest difference. Debbie is always ready to go above and beyond to support our clients and their families.

Debbie was brought up in Beaconsfield and now lives in Amersham and knows the area well. She loves to spend her free time with her two children or visiting friends and enjoys walking, visiting places of interest and intends to do more travelling in the future.

Jane Bedson

Job Title: Live-in Carer

Jane is a kind-hearted live in carer at Ashridge Home Care , she lives with a lovely lady in Buckinghamshire who is in the later stages of dementia, making sure she is well cared for and happy. Each day is different, “every morning we get up and I have to see where we are for the day either on holiday or maybe back in hospital. But I start every day by working out where we are and go along with her story to ensure she stays calm and happy.” So life is varied but her overriding priority is that her client has an enjoyable time, be that doing her nails or hair, whilst also maintaining the important routines like regular medication and personal hygiene.

Abbi Langan

Job Title: Community Partnership Manager

Joined: 2022

Abbi's role is all about community! She helps us to build stronger connections within the community where we work. She has over 20 years of experience in relationship management and is a great representative for Ashridge, fostering partnerships, enhancing community outreach, and driving impactful initiatives that benefit our local community.

Abbi is an animal fanatic with a home filled with dogs cats and horses. She looks after her vast family including three teenagers and relaxes with cooking and baking or a good book.

Ashridge Home Care Ltd

Care Provided

Types of Home Care

Personal Care & Household Services

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Owner

Person in charge

Ashridge Home Care Ltd Reviews (63)

Overview of Review Score

Detailed Breakdown of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall
Good

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