Ashridge Home Care Ltd

I have had a very positive experience with Ashridge on many levels in the care and support they are providing for my parents during my mum's illness. The initial meeting with a Care Manager was sensitively handled, with the Care Manager asking pertinent questions, listening well, and providing reassuring answers. Since my Mum has begun having a live-in carer, the Care Coordinator has been excellent in helping bed things in, checking in with the family, and coming in to the home to check on things. The live-in carer has been excellent - we have appreciated her good humour, her efforts to bond with my mum, and her advocacy for my mum to the district nurses. The various additional carers coming in for one-hour additional support slots have also been excellent, and have provided additional ideas and perspectives.

Ashridge Homecare were extremely reactive in stepping in after our approach to provide 24 hour-a-day support for my 91-year-old father following a fall, which required a month's stay in hospital. The service was very efficient in supplying a carer at very short notice and we were happy to extend our initial two weeks' care to a full month. Our carer took great pains to ensure that my father's medical needs were met to the full throughout this time. Initially, they enjoyed a positive relationship with a shared sense of humour and interests; however, this soured somewhat as my father's mood periodically dipped because of his medical condition. I felt his carer at this stage lost her own good humour and seemed to disengage to an extent with supporting family members and, to a degree, my father. For example, she spent a lot of time on her phone talking to her own family members or watching her TV choice on her own laptop - once while on line food shopping order was left on the doorstep.

Lyn was the live-in carer for my father during the last weeks of his life. She is incredibly kind and treated Dad with patience and respect, allowing him to retain his dignity at all times. She also cooked meals for my stepmother, cleaned the house, did the washing and went shopping for them. My sister and I both work, and Lyn's presence in the house provided us with reassurance that Dad was being cared for at all times.

Our live in carer has been a godsend. She quickly developed a great relationship with my husband and her whole approach was kind, empathetic and very professional. She was also very sensitive to needs of myself and our whole family. She made excellent suggestions for products and equipment to help his care and rehabilitation. Ashridge provided her with regular support and ongoing training and were able to provide a replacement when she had the occasional week off. This transfer of care was managed seamlessly due to overlap of hours for handover.

It was very quick to put in place and after less than 1 week Ashridge had found a suitable carer who moved in.

With kindest regards and best wishes,

Paul

We had a full-time carer from Ashridge for a fortnight. This was to help me after I came home from hospital following a hip replacement operation. I am a carer for my husband so we needed someone to help him while I was away and then to help us both with meals, dressing, laundry and general household duties. The carer was incredibly supportive when I felt unwell the first weekend I was home and she was generally kind and caring. She also had a good sense of humour which always helps in difficult circumstances. We would not hesitate to use Ashridge again should the need ever arise.

When my mother-in-law became very unwell with cancer and needed homecare, we were so grateful for the incredible support provided by Ashridge. From the moment they stepped in, their care and compassion were exceptional.

The team treated her with the utmost dignity and respect, always ensuring she was comfortable and cared for as her illness progressed. Their gentle, professional approach brought real peace of mind to our whole family during an incredibly difficult time.

The carers were not only skilled but genuinely kind - they took the time to listen, to talk, and to treat her as a person, not just a patient. Thanks to their dedication, she was able to remain at home, surrounded by love, until she passed away peacefully.

We cannot thank Ashridge enough for the care, empathy, and professionalism they showed. They made an unbearable situation that bit easier to bear and gave my mother-in-law the dignity she deserved.

I have found Ashridge Home Care to be very professional & supportive to not only my Mum but to the whole family. I have always been confident that they will do what they say & the Ashridge team do their utmost to provide the best possible staff & great care to their clients

We contacted Ashridge in August 2024 to seek care for our godfather when our godmother (and carer to our godfather) required palliative care. From our first meeting, we felt that our loved ones would be in good hands and our confidence has been borne out by the excellent care provided by Ashridge staff. Every live-in carer has provided the utmost care and attention while treating our godfather with dignity and compassion throughout. After our godmother sadly passed away, our godfather has been able to stay in his own home, surrounded by fond memories and familiar people thanks to the expertise of his wonderful Ashridge carer. Communication with management and admin staff is also excellent and someone is always on hand to deal promptly with any queries. We wish everyone in my godfather's position was able to receive this level of care at the most vulnerable stage of their lives.

If I ever needed anyone to look after me, I would request this carer.

Should we need this type of assistance in the future we would contact Ashridge Homecare.

I contacted Ashridge initially to discuss visiting home care for my mother but the situation changed before we had even had our initial appointment and I asked them to arrange live-in care at very short notice. Rather unbelievably within 36 hours a live-in carer had arrived! The carer provided has been a god send, he is an excellent fit for my mother and has worked wonders to improve her health. More than that, he has become a valued companion and I am delighted by how he has fitted into our family. Throughout the whole process the office staff have been extremely easy to deal with, communication has been great, nothing is too much trouble and things are sorted out with the minimum of fuss. I have been very impressed with Ashridge so far.

I highly recommend Ashridge Home Care.

Everyone on the team seems to have endless patience and compassion, and Ashridge's help, support and compassion have been invaluable.

My mother was recently taken ill and rushed into hospital. The visiting carer provided by Ashridge Home Care was absolutely wonderful. Recognising the gravity of the situation, she alerted the family, contacted the doctor and stayed on till one of us could get there. As a result of my mother's illness my parents needed additional care. The staff at Ashridge were very kind and understanding as they helped us consider the different options and we opted for live-in care, enabling my parents to stay together in their own home. This was quickly and efficiently put in place. The carers looking after my parents are kind, supportive and trustworthy. They have built up very good relationships with my parents who have become very fond of them. The standard of care is excellent. I would not hesitate to recommend Ashridge Home Care.

I would have no hesitation recommending their services to anyone who is in need of being cared for at home.

I have no hesitation in recommending Ashridge Homecare and we have already booked another week of live-in care with them ourselves.

Dealing with Ashridge has been an absolute pleasure. They are professional and reliable and their carers are especially well trained. My father's long-term live-in carer was going home for 5 weeks and Ashridge did a more than perfect job of filling this gap. I would highly recommend it.

The carers have been amazing and we feel very lucky to be working with such a professional organisation.