Ashridge Home Care Ltd

I would strongly recommend Ashridge as an option to care for an elderly relative.

Ashridge Home Care really did offer fantastic and understanding care to my father in his final months, his carers were so well organised and professional, caring and compassionate, we couldn't have had a better team looking after him. Thank you so much for all that you did.

I have had three carers from this company who have all been helpful whilst recovering from several eye operations. The house has been kept tidy and meals provided, enabling me to resume my daily activities. The main benefit of a live-in carer has been the company provided and learning how to share space with another person. I am particularly impressed by the consideration shown and encouragement given. The only downside is the transition back to self-care when the carer leaves. However, I certainly cannot complain as regards the care given by this company's carers and would recommend the company to anyone in need of assistance and support.

My father was a client between 2020 and 2024, when he passed away. Please think carefully about live-in care. Dad's main carers gave excellent care throughout and they are the 1 star in my review. What happened when they were gone makes me feel so guilty. There was a scald to his leg which saw us in A&E from 23:45 to 7am. Dad was in such pain and distress. I requested support but the services manager refused. No compensation offered, taxi fares offered but not delivered twice. The enquiry failed to identify management failings. I felt discouraged from investigating policy changes. Lack of training with standing aids. Carer discouraged a visit to A&E (fractured clavicle). Accidents still happening (skinning of the leg with no explanation) until the end. Really no confidence that Ashridge were geared up to give Dad consistent safe care. Please don't be hesitant to ask questions and get answers. Make sure carers are supervised. Don't forget CQC will support you and social services management.

They were very understanding and helpful. Within a few days I was given a carer who came the day before the operation. She immediately summed up the situation, requirements for special diet etc. and took over all housekeeping. Her care and concern was excellent and her support and kindness enabled me to have a restful, healthy and healing time. Especially as we shared the same interests. I shall recommend them.

A particular member of staff has been extremely competent in all she has done here; also providing companionship to us both. She is always cheerful and carries out her duties quietly, efficiently and with integrity. She has become a good friend! Nothing is too difficult for her and it is a pleasure to see her each morning.

Thank you everyone for coming to our rescue!

They had great sympathy for our immediate needs and have done all they can to help. I would recommend them to anyone who is in need of a care package, and they will tailor it to fit exactly with your own personal requirements. It’s been a genuine pleasure working with them, nothing has been too much trouble.

Ashridge provided live-in care for my stepmother for getting on for two years. Over this period they placed some really excellent carers with my stepmother, and who almost became part of the family. In the run-up to her passing peacefully at home last month the level and quality of care was exceptional. I would not hesitate to recommend Ashridge Home Care.

Thank you so much for everything.

Mum could come out of hospital but social services weren't able to provide the necessary support. We contacted a staff member and she immediately leapt into action, visiting Mum in hospital and understanding her needs, matching her with the fabulous and kind carers who held the fort at very short notice for 24 hours. Mum was so happy to get home and loved having the carer stay with her, probably the first time in her 86 years that she's had someone solely focused on looking after her. It put our minds at rest having someone keep an eye on her and we were so glad she was there when Mum had a medical emergency. She managed the situation in a calm and caring manner. The staff member has kept in touch throughout the placement, always thoughtful and helpful. It is an expensive service but we consider it money well spent. Thank you to all.

My carer was a nice person to have around. She was always cheerful and would do what was asked and was discreet, withdrawing when guests arrived. She was quite disorganised, often leaving me to sort myself out. Unused to making a bed, preparing a hot water bottle, general tidying up or cleaning the house. She ate her own meals when she felt like it, with no fixed times. A good cook with vegetables, no desserts or fruit. She enjoyed popping out to the shop, five minutes walk away. To begin with, she monitored my physio and was careful about times for pills. Perhaps respite care is not her strong point.

I couldn't recommend Ashridge enough basically and thank them for their help in what could've been a stressful time.

Any concerns or queries I had have been instantly responded to. I also know from our experienced carer that he considers Ashridge to be the most professional and caring organisation he's ever worked for.

If you use this agency, please ensure the live-in carer has read and agrees to follow the Care Plan before the contract begins. I had a poor experience arising from the fact that the agency had failed to check that the carer had read and was happy to follow the care plan. As a consequence, I had to ask the carer to leave. A care plan read and agreed upon by all parties is the basis for a successful working relationship and more importantly a happy outcome for the client. What happened was a contradiction to the message Ashridge had presented when the agency first visited our home to discuss our requirements. Perhaps I was too star-struck by their recent award as a 'winning home care provider' to scrutinise them sufficiently or perhaps we were just unlucky. What I do know is that I feel fortunate that I was living in the home at the time.

My husband at 92 needed care when I had to visit my family in Scandinavia for 10 days. A lovely person arrived, and Anna took the weight off my shoulders allowing me to see my family after nearly five years and leave my husband (and an 11-year-old yellow Labrador) in her care which was brilliant, she had the patience, skills to personal care including 'judging' the character of all (human and dogs!). She was an angel for us, nothing was too much for her, she fed the boys, took them for walks, made sure all was comfortable when I returned, my house was spotless, my husband was very happy and the dog didn't want her to go either. We need more human beings like her, thoughtful, kind, beautifully caring and very intelligent. It turned out to be a perfect match thank you, and we are very grateful for our 'angel'. Bless you all.

Totally satisfactory.

Ashridge Home Care have been caring for my mum for the last few years. They have been amazing in every way. Mum struggles with dementia and is unable to do certain things, but the extraordinary care and support offered by Ashridge allow her to live joyously and fulfillingly day by day. They ensure the chores are done, they ensure the routines are organised and they ensure there is happiness in all of this. Thank you!

Their supportive, caring, compassionate and trustworthy care of my mother-in-law was second to none and we know that we can always rely on Ashridge Home Care to be there for us whether it be last minute or pre-planned. We have always found the carers to be respectful, considerate and appropriate to my mother-in-law's needs whether it be personal care or being a reassuring presence in our home. I can wholeheartedly recommend Ashridge Home Care for the care of your loved one.

I could not be happier with the care and service provided by the team at Ashridge Home Care. They have helped our family out at short notice and when we were most in need of help and support. They provided short-term assistance every day for my mother-in-law as she settled back into her home after emergency surgery and helped her regain her confidence to be independent once more. They currently also provide daily help for my elderly mother, greeting her each morning with a cheerful smile and sorting her breakfast. Mornings are a time when she is most vulnerable and to have someone there first thing to start her day and ensure she is ok is such a relief for me and my sisters. We are so grateful to have the attentive and professional support of our Ashridge carer and would recommend them most highly. As a family, we do what we can to assist our Mum but sometimes you just need that extra help and Ashridge Home Care will always be the first place we turn to.