Bluebird Care Lancaster & South Lakeland

Having been recommended this agency by a friend who is a district nurse, I cannot fault the care, compassion and empathy shown to my mum prior to the COVID outbreak and afterwards. The reliability of Bluebird Care has been amazing as has the support they have shown my mum in helping her through a very difficult time.

Bluebird has always been helpful when arranging care for my mother. The carers are diligent and friendly. Despite recent restrictions due to Covid 19, they continued to carry out their duties in a relaxed and friendly way whilst wearing appropriate PPE. We haven't had any problems and have been using them now for a year.

The local team showed unfailing care and compassion for her many needs but this was also coupled with a sense of humour which she appreciated.

My only one irritation is the four week notice period we have to give, should we have to cancel their services. If, for example, spontaneously Mum comes to us for a few days, we have to continue to pay. I understand they are, of course, a business with a lot of staff but two weeks would be better.

Bluebird have been excellent. Mum looks forwards to the visits from the “ladies” many of whom have gone above and beyond what could have been expected of them. Communication with Bluebird has also been great, with any queries we raise receiving a timely and thoughtful response. Bluebird has also been proactive in contact us if they felt there was something we needed to know about in terms of mum’s wellbeing.

We have used Bluebird care Lancaster & South Lakeland for the last few years for my sister who has Alzheimer's and would recommend them to others who are looking for reliable and sensitive home care. They have worked with us to support my sister so she can remain in her own home with her beloved dog. She has a small group of carers who attend to her every need and looks on some of them as her friends getting excited at their visits. If there are any concerns they contact me and if I feel things are not working as well as they could be they listen to my concerns and we work together to find a solution. It is vital to my sister's care that she feels safe and comfortable with her carers as she does not respond well to change and as much as possible they try to do this. If there are any she does not take to for whatever reason they will try to avoid sending them as my sister would just not comply with her care and her needs would not be met.

Bluebird Care is more than just a care agency for my mum. The team does the everyday things without a rush and always with a laugh and a smile meaning my mum gets the valuable care she needs buts just as importantly has people in her house that she really enjoys being with and looks forward to seeing. Over the last 30 years my mum has used several care agencies and for the last 4 years has been with Bluebird. Without a doubt in every area, Bluebird is the best care team she has had always prepared to go that extra mile to make sure everything is ok for my mum. It feels great for all my family knowing that mum is cared for so well by such fantastic people. Thank you.

My brother became very ill with lung cancer and COPD at the beginning of January. He had been resistant to getting any kind of help, but after a visit from two of the managers of Bluebird Care, he agreed with me that this was a good option. He received four visits a day and from the beginning, both he and I were extremely happy with the care he received. Without fail, all the carers who visited were kind, compassionate, cheerful and so willing to help both him and me, in any way. He was always treated with great kindness and patience. On the occasions when I had to return home I always felt that he was in good hands. When he became extremely ill towards the end of February, the care he received was excellent, and I cannot thank Bluebird Care enough for all their help at a very difficult time.

Bluebird Care stepped in at very short notice to look after my father following the sudden and unexpected death of my mother. The high standards of care provided by this agency enabled us to honour Father's wish to be cared for in his own home, for three years, until his increasing frailty made homecare no longer viable. He was clearly genuinely contented and reassured by the kindness and expertise of the carers. Our family is particularly grateful for the kindness and compassion of the two ladies who provide 24 hour care for him in his last ten months at home. He was also keen to participate in a trial scheme run by Bluebird, to provide his GP with "vital signs" information, an innovation that I hope will become commonplace. I have no hesitation in giving the Bluebird Care agency the strongest recommendation.

My experience with Bluebird has been fantastic from the word go. The organisation from the administration has shown a great deal of compassion in carefully choosing a carer who is right for me. Bluebird is a company that cares about you as an individual. They have made me feel appreciated and cared for. I wouldn't hesitate to recommend them to any of my friends.