Bluebird Care Lancaster and South Lakeland provides a full and comprehensive range of home care services, including live-in care.
The provider has been operating a local family business since 2014 and has established a reputation for delivering high-quality care. It is known as a provider of choice in the locality. All customers are informed each week of exactly what time their care visit will take place and which care assistant will...
Care Provided by Bluebird Care Lancaster & South Lakeland
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £38
- Weekly Live-in Care Fees: from £1,750
- 30 Minute Visiting Care Fees: from £29.35
No hidden costs. Fees are for a FULL HOUR OF CARE. No time is taken for carer travel (as is often the case with other providers) Please call to request a full tariff sheet or to discuss fees as they can vary slightly depending on location and the complexity of your requirements.
Contact Bluebird Care Lancaster & South Lakeland to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Alyson Hartlebury (Care and Operations Manager)
Bluebird Care Lancaster & South Lakeland Reviews (68)
Bluebird Care Lancaster & South Lakeland has a Review Score of 9.9 (9.867) out of 10, based on 27 reviews in the last 2 years.
Over all time Bluebird Care Lancaster & South Lakeland has 68 reviews.
We have only been working with Bluebird for the last four weeks during which time we've found the help provided by the carers to be excellent. They are punctual, friendly and helpful. The support provided by the office has been excellent too.
Thank you so much for your kind feedback. We are delighted to hear that your experience over the past four weeks has been positive. It's wonderful to know that our carers have been punctual, friendly and helpful, and that the support from our office team has met your expectations. We truly...
The client has been very pleased with the standard of care. The care package was put in place very quickly and has been managed effectively ever since. Regular reviews allow for matters to be dealt with smoothly and effectively. Having a number of individual carers who have shown patience, understanding, encouragement all with good humour has helped in creating a positive environment where my cousin has felt safe and has gained strength physically as well as emotionally. Thank you Bluebird
Thank you so much for your kind feedback. We're delighted to hear that you're pleased with the standard of care and that the package was put in place and quickly managed effectively. It'd wonderful to know our carers have created a safe, positive environment where your cousin has grown stronger...
We have only recently started using the agency and are pleased with all carers so far. Very friendly and pleasant. So helpful, nothing too much trouble. Constantly checking that all is OK with my son. Punctual and efficient, delighted x
Thank you so much for your kind and thoughtful review. We're delighted to hear that you've had such a positive experience with our carers and that they've been friendly, helpful, and attentive to your son's needs. Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the team.
The support from the carers is very thoughtful, they let mum be as independent as they can, yet keep her overall comfort as a top priority. They are very responsive, but not pushy. They are very good at letting us be the priority when we visit.
We really appreciate this feedback. Thank you so much. It truly is an honour and privilege to care for your mother
From day one they were punctual, kind, respectful, nothing was too much trouble for them.
My Aunt has looked forward to there friendly visits daily, where they catered professionally for all of her needs.
I would wholly recommend to anyone to use Bluebird Care as their care company
Thank you so much for taking the time to share your kind words. We are delighted to hear that your Aunt has felt supported, respected, and well cared for by our team. Building trust and providing compassionate, reliable care is at the heart of what we do, and it means a great deal to know that our...
We've found Bluebird very good. The carers do all the jobs they are asked to do and are very friendly with my auntie. Bluebird are very caring and have offered walks, coffee mornings etc for my auntie which is just what she needs to get her out socialising.
Thank you for a lovely review. We are so pleased things your Auntie is enjoying our carers' support and the social activities. Its great to hear she feels well cared for and encouraged to get out and about, so we are really pleased its making a difference.
Although there has been the odd occasion when we have not been notified of a change of time/carer but that is just a minor glitch in the system.
On the whole we are glad that we chose Bluebird as our carers. Keep up the good work.
Thank you so much for your lovely review! We're so happy to hear that our carers get on well with your mum and that you've been pleased with our service. Your support means a lot to us, and we'll keep doing our best to make every visit a happy one!
Very good service and excellent communication . The staff do a very good job under difficult circumstances. I would recommend Bluebird care . Keeping me informed is very important and gives you confidence.
Thanks for that David. We work really hard at communication, we see this as key to providing the best possible service for a person. Its great to hear how valuable it has been in your aunt's case
My mum has been very pleased with all the carers. All have completed the tasks requested and been pleasant and timely. They ask if she needs anything else doing too. Any queries I have our dealt with immediately. I would definitely recommend.
Thank you for leaving such a lovely review. I am so pleased mum is happy with the carers visiting and the service being provided. We always aim to provide a high quality service and its always reassuring to hear such positive feedback. Thank you.
As new adoptees of once a week carer-respite home care we have been really impressed with what Bluebird have to offer. Their assessor took us through the initial assessment to the allocation of an appropriate carer for a day a week, to a recent review, all in a helpful, constructive & friendly way. We have found the care provided to be excellent, and has allowed me (as my wife's primary carer) to have a day off a week free of worries about how my wife was faring at home. Bluebird came highly recommended to us from a friend who had worked in the care sector for some years (before moving into an NHS role) and her recommendation has been completely vindicated. We are very satisfied & would have no hesitation recommending Bluebird Lancaster & South Lakeland to anyone considering using their services.
When you are caring for a vulnerable loved one, taking breaks is hugely important for your personal well-being. It's crucial that you are able to properly switch off and relax, knowing your loved one is in safe hands. We are so pleased that this has worked out for you CM. Thank you for this feedback
Bluebird have been providing care for my parents for over five years and during this time they have never let us down. The carers are professional, friendly and respectful. The office staff are also professional and friendly and keep us as a family informed of any changes or concerns they have with my parent's health. I would highly recommend Blue Bird for anyone seeking support in their own home. The carers are they provide is second to none and they are flexible if changes are needed to the care or if additional care is needed. Thank you to all the Bluebird team
Thank you so much for your kind and thoughtful words Cath. We are truly honoured to provide care and support to your parents over the past five years, and it's wonderful to hear that our team is making such a positive difference to your family.We're incredibly proud of our carers and office staff...
Very good service for my husband. Carers kind and considerate and nothing is too much trouble. Always ask if there is anything else that they can do for us . They have helped with my husband's progress to the extent that he is now more independent. Office staff have always informed us if a carer is going to be late and have carried out a regular review. Can highly recommend them .
Thank you for taking the time to leave such a lovely review. Its great to hear things are going well with your husband and I am so pleased the carers have helped in gaining more independence. They do a great job in the community. Best wishes, Alyson
The standard of care and appearance of carers has been very good. Carers are on time, are good with individual clients and have done much to help with a much improved mobility. One is happy to welcome them into your home. Communication with the Supervisor has been excellent and there have been no problems with contacting the office when issues have occurred.
Thank you for taking the time to leave this wonderful review. I am so glad to hear wife is improving with mobility and your experience with ourselves so far has been positive. Best wishes, Alyson
Very friendly carers, will always support and go the extra mile
The daily updates are reassuring as I live a hour away from my mother and when the carers are concerned I am always contacted
Many thanks for excellent care
Thank you so much for your kind words. We're delighted to hear that you feel supported and reassured by our team. It's our priority to provide compassionate, professional care and keep families well-informed. We truly appreciate your trust in us. Best wishes, Alyson
I would recommend Bluebird care to anyone needing help to stay in Thier own home. I have just completed a annual review with a member of staff, this was carried out with care and efficiency to meet Dad's needs, thank you.
Thank you for such valuable feedback. We've been working hard at our response rates this year because we know how important that is both for those we care for and their loved ones.
Absolutely wonderful from start to finish do everything that I've asked for and more . I get for my daughter absolutely wonderful coildnt ask for nice and nicer person very kind and compassionate nothing's too much wonderful service wonderful providers
Thank you for taking the time to leave this wonderful feedback Donna. I am so pleased to hear things are going well with your daughter we appreciate it, especially the carers as they work so hard. Best wishes
My husband was very happy with the care. And he can't wait for them to come again. They did things my husband asked to do. They sat in the garden with him. Made my husband his hot chocolate. They couldn't do if enough him.
Thank you. We are pleased you and your husband have been impressed with the care and support received so far and its lovely to hear your husband looks forward to the carers coming to visit. Thank you for your feedback.
Blue bird care have been superb so far with all carers being friendly punctual helpful and kind to my parents who are in their nineties and suffering with dementia now. I have found communication with the company to be very professional and with quick responses. We intend to continue using their care into the future thankyou for a great service.
Thank you for that positive feedback. We are very proud of our enhanced dementia care service, which we have built over many years. Its great to see it working well in your parents' case
Excellent service, marred only by two no shows.
Thank you for this feedback. We are so sorry for the early no-shows. This was a most rare occurence for us, but it led to a review of our internal communications to reduce risk of such a thing in the future. It is important to learn in order to improve.
My wife requires round the clock help.
Bluebird Care were there for me, always with a smile, having to rearrange there appointments to fit in with my ever changing plans.
Thank you all.
Thank you, Raymond. You do an amazing job and it is an honour to be able to help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 February 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Bluebird Care Lancaster & South Lakeland.
Awards / Recognitions (2)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
Meet the Team (7)
My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect. That means:
-recruiting the best staff, with the right values and caring, "can-do" personalities
-investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high-quality service.
-developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
-always looking for ways we can innovate so as to continually improve on what we offer
I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and hands-on experience supporting close relatives with dementia.
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage. My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills. And as I move past the 50 mark, I find I am loving gardening too!
Alyson's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitments
Now partway through her Leadership Development Programme, Alyson is linked to numerous local and national best practice forums. She's always on the lookout for fresh ideas and new developments in the sector.
Alyson knows each and every one of our customers and their families, never losing touch with what’s really important. This is what truly motivates her to do the best she possibly can in managing our premium service. "We've got a fantastic team of carers out there, and I feel privileged to be leading them," she says. "I can honestly say we've got a top-class service."
Nicola's task is to provide you with the right carers at the right time, and in the right place, delivering the quality of care that you expect. Not only does Nicola produce the weekly schedules, but she also leads our team of carers, seniors and supervisors to make sure we always get things right
Nicola is qualified for Level 5 in Health and Social, and has many years of experience in care management
"When I joined Bluebird Care, I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".
We are extremely proud of our live-in care service. Jana has quickly worked her way up to the post of Live-in Care Manager, bringing her unique style and care skills together.
Our live-in care service started in 2016 and demand continues to grow. Jana employs a team of expert live-in carers and provides them with the specialist training required for this work, as well as the right support and management. Jana also oversees carefully all details of each customer's care and liaises with other professionals and family members as any issues arise. She will go out to visit at the drop of a hat to make sure all is well.
A key skill of a live-in care manager is matching a carer with the right skills and temperament for the customer, and making sure they get sufficient rest between placements.
In addition, Ritika works closely with our customers and their representatives to ensure that the instructions to our carers reflect exactly what is wanted and that we are at all times fully compliant with UK legislation. And that we never fall below the quality standards that we set ourselves.
Toni's main role is to make sure we get ALL the relevant information we need to provide a premium care service to each of our customers.
Not only must we develop a detailed understanding from our customers of what they both need and prefer, making our service 100% person-centred in each case, but as a regulated care provider there are also substantial legal requirements for us to fulfil in each case.
Toni takes all this information and creates a care plan for each of our customers, which in turn forms the basis of what is provided by the carer. Getting this right and updating it accordingly and timely fashion is essential
Steph recruits caring people to work for us, people with the right values and attitudes. We select our staff based on decency, compassion, kindness, professionalism, reliability and a willingness to learn.
Once recruited, they then enter our in-depth training programme. This starts with a week-long induction programme followed by 1-2 weeks of shadowing. New staff are then monitored and supported every week through their first 12 weeks. Training is refreshed annually, and additional training on specialised procedures is provided as and when required.
Frequently Asked Questions about Bluebird Care Lancaster & South Lakeland
How many Carers does Bluebird Care Lancaster & South Lakeland employ?
Bluebird Care Lancaster & South Lakeland employs 46 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lancaster & South Lakeland to verify any information. View our terms and conditions. Bluebird Care Lancaster & South Lakeland has an Enhanced Service - more info.