Bluebird Care Lancaster & South Lakeland

Willow Mill, Fell View, Caton, Lancaster LA2 9RA
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9.8 58 Reviews
  • Bluebird Care Lancaster & South Lakeland, Lancaster
Bluebird Care Lancaster and South Lakeland provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating a local family business since 2014 and has established a reputation for delivering high-quality care. It is known as a provider of choice in the locality. All customers are informed each week of exactly what time their care visit will take place and which care assistant will be helping them, making daily planning much easier and taking the stress out of the process. Critical to Bluebird Care's offer is that carers always stay for the full duration of the care visit. Unlike with other providers it is never the case that travel time is taken out of visit time.

Support is offered to people who require extra help to continue living in their own homes, such as medication support, personal care and meal preparation. The provider also offers companionship visits as well as accompanying social outings or appointments and has an excellent track record in dementia care and complex care, such as end of life, as well as an overnight service.   

A live-in care service is also offered, providing an alternative to a residential home so that the customer can remain within the familiarity of their own home but with full-time support. The Team are very proud of this growing specialism. Out of the 23 cases they have managed, the feedback has been consistently excellent.

It is the attention to detail that makes the difference and Bluebird Care enables people to have the choice to remain at home, living their very best quality of life. With this extra support, many people have benefited from an improvement in the quality of their lives and the opportunity to continue to do the things that they enjoy. Family members can relax, knowing that their loved one is properly cared for. The Team always works in close partnership with families.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50
  • Weekly Live-in Care Fees: from £1610

These prices are only a guideline, please contact Bluebird Care Lancaster & South Lakeland to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alyson Hartlebury (Care and Operations Manager)

Bluebird Care Lancaster & South Lakeland Reviews (58)

Total of 58, showing 21-40
9.8

Bluebird Care Lancaster & South Lakeland has a Review Score of 9.8 (9.824) out of 10, based on 23 reviews in the last 2 years. Over all time Bluebird Care Lancaster & South Lakeland has 58 reviews.

Overall Experience

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Review from S B (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care carers are friendly and attentive. They always put my mum first and keep in contact with me if there is something wrong with Mum. Mum's health can change quickly and the carers are thorough in reading their notes and keeping updated. We think ourselves lucky that we have them here to support
and care for Mum.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this positive feedback. We all really appreciate it, the carers especially. They work so hard.

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Review from Thomas N (Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a customer of Bluebird Care for around 2 years now a find the carers to be helpful the majority of the time. If I have any issues they are resolved in a timely manner. I am treated with respect and with dignity. I am able to have a good laugh with the carers. The best part about Bluebird
is that they are always attentive and listen to any problems I have. I would recommend Bluebird Care.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Hi, thanks for your feedback. I'm really glad you would recommend us and that you feel we resolve issues timely, and that we respect your dignity. That said, I feel maybe there is a little more or better we could be doing, so I will ask a staff member to visit and review that with you soon. Kindest regards.

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Review from C P (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been providing care for, firstly, my mother who had Alzheimer’s and then my father for the last 2 and a half years. The carers are excellent - they are cheerful, friendly and very hardworking and always go above and beyond to make sure Dad is comfortable. When caring for my mum, who could
be very difficult, they were professional, very kind and patient.
The office staff are brilliant as well - any problems are sorted out quickly and they are very flexible about visits as Dad has a lot of hospital appointments. I would highly recommend Bluebird Care.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

We really, really enjoyed caring for your mum and now we really, really enjoy caring for your dad. He is such a gent. All his life he has worked so hard and been so kind, so it is an honour to help make this phase of his life the best it can be.

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Review from Philip W (Son of Client) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home care for my 93-year-old father with Alzheimer's disease and recent stroke.
Great staff all round. The carers are wonderful and deal very well with a client who can be difficult at times. They are clearly well trained, knowledgeable and professional and my father likes them!
The office staff are
again, superb. Any changes, issues and advice are never too much trouble. Always friendly, polite and professional.
Thank you all.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

We really enjoyed caring for your father. Quite a character indeed! The carers also got a great deal of personal satisfaction when they could see him making progress. Thank you for your feedback.

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Review from Toni B (Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, I have been a bluebird customer for two years now, and have loved the care, kindness, work rate, and general wellness the staff give you. They are by far the best I have ever experienced and are well above the standard of others I have been with in the past. Trust me pick bluebird for your care
needs you will never regret your choice I haven't! Everyone of the staff I have had sent has been trained to a high standard and before they are allowed to visit solo!
I can't speak highly enough of Bluebird they are what I was looking for and have now gladly found! You may look at prices and think higher than some of the other agencies but they are worth every penny it costs you! Everyone is spot on, how they treat you and I have been lucky to meet most of the carers, supervisors, and office staff and spoke to some of the directors, long may they look after me, I am now a happy recipient of their Bluebird care team!

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Wow! Thank you Toni for the incredibly positive feedback. We are simply bowled over. Whilst we value all constructive feedback so we can continually improve, it is such a treat when a customer feels like you do about the service we provide. Our carers love the work they do for you Toni and you can be sure I shall share this feedback with them straight away

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Review from Cathy B (Next of Kin) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend. On the surface care seemed adequate, but I realised calls were being completed drastically short of designated times. I raised the issue to be assured it wasn't the case. I continued to monitor and discovered even the team leader was call cramming. When escalated, directors promised
they were making constructive changes. In review they admitted, in their words, deception and failing to provide a sufficient service. While telling me they were interviewing the carers involved they also made a public declaration of Carer of the Month for one of the repeat offenders. Other issues raised, they blamed on human error in a challenging environment, error of judgement and glitches in their computer system. An issue of one carer eating food that I believe had been taken from the client's fridge was deemed acceptable if it was perhaps leftovers. I urge you to be vigilant. I truly hope no one else has to go through the pain and distress that was caused by this company.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

We are grateful for all feedback - good and bad, as it helps us to continually improve.
A full investigation into this case was carried out by me, working with the relative. Certain members of our team had indeed deceived the author's aunt by leaving care visits early. On this occasion we failed in our commitment to never cut visits short. For that I am sincerely sorry. We have put a detailed Action Plan in place to prevent any future occurrences, including: disciplinary measures; full financial reimbursement; introduction of fixed geolocation to e-tag-in system; and increased audit of staff attendance records. We do fully accept that this element of our service was insufficient in this case but have now taken the necessary steps to address it.
We fully uphold our Duty of Candour. We shall always disclose when we've got things wrong and always be honest in explaining why.
We cannot find evidence for other claims made, this may be a difference of perception.

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Review from Oliver J (Grandson of Client) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided care for my grandmother for the past 6 months now live-in care and I couldn't recommend them enough, Without a doubt the best care provider in the area! All the staff who have visited or stayed at my grandma's have been fantastic and she looks forward to seeing them daily.
The live-in carers have become an addition to our family that we value so much! Thank you so much to everyone at Bluebird Care for making this an easy transition for my grandma.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you, Oliver. It is our pleasure to care for your Gran.

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Review from Elizabeth H (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We first approached Bluebird Care because we urgently needed 24-hour care following the death of my husband. Bluebird had organised this in a professional manner in about a fortnight. My main carer is highly competent and kind, and I have every confidence in her. I have MND with complex needs, and nothing
seems to faze her.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

We are so pleased things are going well for you. It's a big step to make a decision to go for full-time live-in care, but with all our live-in carers, you are in safe and caring hands. Also, our live-in care manager is always on hand to pick up on any issues you have, however small. Never hesitate to let us know if something doesn't feel right, and we'll do our absolute best to sort it out

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Review from Janet M (Daughter of Client) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird came highly recommended to me and the experience has been everything that we could hope for. I can only echo the views expresssed by other reviewers and look forward to their ongoing support with the care of my mother. Thank you to all members of the Bluebird Team.

Reply from Allison Freedman, Registered Manager at Bluebird Care Lancaster & South Lakeland

Thank you for your kind words and review. We always aim to provide a top-class service and we will pass this message on to our amazing carers.

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Review from C C (Niece of Client) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt aged 92 lives in supported/sheltered accommodation and was a regular weekly Bluebird user for personal and domiciliary care.
She has been very poorly (including being Covid19 positive) and couldn't eat. Bluebird Care and their carers' have been wonderfully responsive to her situation and
have responded to her need for additional care and support. They have provided extra care sessions at little notice and with all necessary PPE continued to care for her until she became Covid19 negative. They have been exceptionally caring and supportive.

Reply from Allison Freedman, Registered Manager at Bluebird Care Lancaster & South Lakeland

Thank you very much for your kind review. We're are extremely glad that we could help your aunt in her recovery from Covid and we will pass on your kind words to our Bluebird Carers that do go above and beyond to support our customers.

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Review from C W (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird organised both domiciliary care and live-in care for my mother. Both services were excellent and the transition to live-in care was smooth and managed very well. All carers loved their job and gave their very best. Carers are well supported by the Bluebird admin team which is very important
when looking after vulnerable adults. A great service - thank you.

Reply from Allison Freedman, Registered Manager at Bluebird Care Lancaster & South Lakeland

Thank you for your very kind review. Our carers have loved caring for your mother and we are glad that you have received a top-class service.

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Review from Carol F (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received excellent service for my mum provided by this company. The care staff were so kind, caring and compassionate. Mum was always treated with dignity.
The communication from the management team was very good.
Many of the staff and managers became like family. I feel very fortunate to have
been paired with Bluebird they enabled me to take care of my mum in her own home for the last 14 months of her life.

Reply from Allison Freedman, Registered Care Manager at Bluebird Care Lancaster & South Lakeland

Thank you for your very kind review and it was a pleasure for Bluebird Care to support your mum in her own home. She was a lovely lady and will be sadly missed.

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Review from R W (Daughter of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's previous carers were neglecting my Mum, and Bluebird was recommended and took over at very short notice in February 2020. They were professional from the start up until yesterday when it was the time for Mum to be admitted to a Care Home. Living in Surrey, Bluebird gave me peace of mind, and
also came up with ideas on how to make Mum's and my life easier. There were stand-out carers in the team, but overall the service was excellent.

Reply from Andrea Palamountain, Recruitment & Marketing Officer at Bluebird Care Lancaster & South Lakeland

Thank you so much for your kind comments and we have loved looking after your mum and we are really glad that we have been able to give you peace of mind! We wish your mum well in the care home.

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Review from Peter W (Son of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank Bluebird for the support that they gave enabling my elderly father to stay in his home as long as possible. Unfortunately, he has now had to move into residential care. During the time we have used Bluebird, we have been given excellent service, with our regular carer becoming
more like the daughter I never had. The nature of the relationship with my father was close, professional and caring. I was informed immediately of any minor incidents that may have occurred to my father in my absence, and I had the peace of mind to not worry about his welfare. I would thoroughly recommend Bluebird unreservedly, the fees are very fair for the level of care you receive. Thank you, Bluebird.

Reply from Andrea Palamountain, Recruitment & Marketing Officer at Bluebird Care Lancaster & South Lakeland

Thank you for your extremely kind review and it has been a pleasure caring for your father. We aim to get regular carers to support our customers as often as possible and I'm really glad that your father had an excellent relationship with his carer. We obviously wish him well in residential care and we are always here should you require any assistance from us. Thank you for recommending Bluebird Care. Kind Regards.

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Review from Alison G (Daughter of Client) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first engaged Bluebird Carers just under one year ago. From the start, we were very impressed by all of the staff. From setting up the first care plan, hours they were required and the many changes, cancellations, additions that we needed to make as we went through the year, we were dealt with efficiently
and with great understanding. Nothing was too much trouble for the office staff to deal with. The carers have all been exceptional. My mother thoroughly enjoyed having them around, whether they were cleaning, making food or taking her out. It is a big deal to allow someone into your parent's house to care for them but I was very confident with all of the ladies who cared for my mother. We have been through a difficult period as my father became ill and has since sadly passed away. Throughout, the support we were given by the Bluebird Team has been amazing and I am very thankful to them all. I wholeheartedly can recommend Bluebird Carers.

Reply from Andrea Palamountain, Recruitment & Marketing Officer at Bluebird Care Lancaster & South Lakeland

Thank you very much for your kind review. We pride ourselves here at Bluebird both in the office and also all our care staff in providing a top-class service to our customers and their families. Unfortunately, it is inevitable that everyone's circumstances are constantly changing and we obviously try our very best to accommodate those changes with the least amount of disruption for our customers. Thank you again for your review and recommendation.

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Review from Penelope L (Daughter of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overwhelmed by the way each and every carer went above and beyond to make mum feel comfortable and genuinely cared for. The carers always met mum with a smile and she loved that! We would also like to mention that as a family we felt that the whole Bluebirds team, whether it be office staff
or carers, demonstrated great professionalism and were always supportive. This was something we were very grateful for at the time.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

We are so pleased that our service to you has been great. We try so hard to be the absolute best we can be and when a client or their loved ones tell us we've got it right, we get such a boost. It makes us hugely motivated to keep that same standard of service going on and on.

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Review from Christine M (Wife of Client) published on 23 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When the need arose for home care support for my husband, and not knowing where to begin choosing a provider, a friend's recommendation was very welcome. Their appraisal was borne out as we have found the Bluebird team to be very friendly, supportive, patient and caring, adapting when necessary to changing
needs. The service provided by the carers has been greatly appreciated throughout, our many thanks to all concerned.

Reply from Andrea Palamountain, Digital Marketing Manager at Bluebird Care Lancaster & South Lakeland

Apologies for the late reply to your review. We aim to make the whole process from initial contact, appraisal/assessment and through to day-to-day care a really easy process for everyone. Our team are all extremely caring, compassionate and can easily adapt when changes are necessary. Thanks

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Review from L B (Sister of Client) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has provided good care for my sister and throughout the pandemic, they managed to maintain all their scheduled visits. Knowing that they kept to their plans provided assurance for the rest of the family.
One of Bluebird's key strengths is they listen to clients needs and if there are any
issues they are quick to address them.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to write this lovely review. During the pandemic, our whole team made superhuman efforts to ensure our customers continued to receive our care: it's lovely that it is so appreciated. And we pride ourselves on not only caring for loved ones with compassion and respect but also supporting their families too. We are so glad to have provided this support.

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Review from Jill E (Goddaughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had used Bluebird Care before for my father's care and recommended them to my godmother. Your staff were always reliable, cheerful and positive. Some members of staff went well beyond their strict remit by spending extra time when needed, responding really well and calmly in any crisis and always
seeking to accommodate their clients needs. They seemed more like friends calling in than paid carers. I would certainly recommend Bluebirds to friends and family.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for your warm words, and for entrusting the care of your father and godmother to us. We always strive to provide a service that we would want for our own relatives, and it is so good to hear that we are doing just that. We will be sure to pass on your appreciation to the team.

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Review from Bernadette L (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider from carers to office staff. Carers are very kind, understanding and patient. One of the most important things for a family is to have confidence in the care being provided for a loved one and we have that with Bluebird Care Lancaster & South Lakeland. Would not hesitate to recommend.

Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you Bernadette for taking the time to write this review. It is lovely to hear that you found our care kind, understanding and patient.

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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Bluebird Care Lancaster & South Lakeland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Bluebird Care Lancaster & South Lakeland is calculated as follows: ( (115 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lancaster & South Lakeland is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (8)

Claire

Claire Evans

Job Title: Director/Owner

Joined: 2015

My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect.  That means:


-working with our customers and their families at a personal level to get things right
-recruiting the best staff, with the right values and caring, "can-do" personalities 
-investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high-quality service.
-developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
-always looking for ways we can innovate so as to continually improve on what we offer 


About Me
I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and hands-on experience supporting close relatives with dementia. 
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.  
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage.   My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills.  And as I move past the 50 mark, I find I am loving gardening too!

Alyson

Alyson Hartlebury

Job Title: Registered Care Manager

Joined: 2021

Alyson's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitments


Now partway through her Leadership Development Programme, Alyson is linked to numerous local and national best practice forums. She's always on the lookout for fresh ideas and new developments in the sector. 


Alyson knows each and every one of our customers and their families, never losing touch with what’s really important. This is what truly motivates her to do the best she possibly can in managing our premium service. "We've got a fantastic team of carers out there and I feel privileged to be leading them," she says. "I can honestly say we've got a top-class service."   
 

Nicola

Nicola Dryden

Job Title: Domiciliary Care Manager

Joined: 2023

Nicola's task is to provide you with the right carers at the right time, and in the right place, delivering the quality of care that you expect. Not only does Nicola produce the weekly schedules, but she also leads our team of carers, seniors and supervisors to make sure we always get things right


Nicola is qualified for Level 5 in Health and Social and has many years of experience in care management


"When I joined Bluebird Care I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".

Jana

Jana Cayeux

Job Title: Live-in Care and Medications Manager

Joined: 2020

We are extremely proud of our live-in care service. Jana has quickly worked her way up to the post of Live-in Care Manager, bringing her unique style and care skills together.


Our live-in care service started in 2016 and demand continues to grow. Jana employs a team of expert live-in carers and provides them with the specialist training required for this work, as well as the right support and management. Jana also oversees carefully all details of each customer's care and liaises with other professionals and family members as any issues arise. She will go out to visit at the drop of a hat to make sure all is well.


A key skill of a live-in care manager is matching a carer with the right skills and temperament for the customer, and making sure they get sufficient rest between placements.

Ritika

Ritika Tyagi

Job Title: Supervisor

Joined: 2024

Working with the Care Managers, Ritika both oversees and supervises our carers delivering a premium service. In this way, we ensure that standards are always met or when issues arise, they are resolved swiftly.

In addition, Ritika works closely with our customers and their representatives to ensure that the instructions to our carers reflect exactly what is wanted and that we are at all times fully compliant with UK legislation. And that we never fall below the quality standards that we set ourselves.

Toni

Toni Farrer

Job Title: Care Assessor

Joined: 2024

Toni's main role is to make sure we get ALL the relevant information we need to provide a premium care service to each of our customers.


Not only must we develop a detailed understanding from our customers of what they both need and prefer, making our service 100% person-centred in each case, but as a regulated care provider there are also substantial legal requirements for us to fulfil in each case.


Toni takes all this information and creates a care plan for each of our customers, which in turn forms the basis of what is provided by the carer. Getting this right and updating it accordingly and timely fashion is essential

Stephanie

Stephanie Anderson

Job Title: Recruitment and Training Manager

Joined: 2021

Steph recruits caring people to work for us, people with the right values and attitudes. We select our staff based on decency, compassion, kindness, professionalism, reliability and a willingness to learn.


Once recruited they then enter our in-depth training programme. This starts with a week-long induction programme followed by 1-2 weeks of shadowing. New staff are then monitored and supported every week through their first 12 weeks. Training is refreshed annually and additional training on specialised procedures is provided as and when required.

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Rohit Kumar

Job Title: Accounts Assistant

Joined: 2022

Rohit is a highly skilled business manager and technical expert. Amongst his wider work portfolio for us, he acts as our Accounts Assistant with responsibility for producing invoices, paying our staff and managing cash flow to ensure we remain financially viable.

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