Bluebird Care Lancaster & South Lakeland

Thank you all.

I have used Bluebird Care for both a live-in respite care package and afternoons of personal care. My husband suffers from anxiety and poor memory, but the provision of the same carers has reduced stress for both of us and provided a first-class level of care.

I put in Bluebird Care Package for my mum a year ago, and both myself and my mum are really happy with the care provided. My mum has onset dementia but mainly suffers with severe anxiety and panic attacks so it is really important that my mum sees the same regular carers all the time, which Bluebird provide. Bluebird give me peace of mind and provide a wonderful service.

Bluebird Care have been very professional and caring in their approach to my mother in law. The initial assessment was thorough and illustrated that the company understood all the complexities of caring for elderly people in their own homes. They have been very flexible at short notice. I was also impressed by the medical knowledge and observation of the individual who has been involved in the set up of the care plan.

Cares are compassionate, very friendly, trustworthy. Time permitting, will offer to carry out small extra jobs. Will make time for conversation where possible. Food preparation/presentation very good.

Bluebird Care has been a great help to my mum, assisting her with basic daily tasks, since they started visiting. The carers have taken the stress out of worrying if Mum is coping by regular daily visits at a time to suit her.

Bluebird Care supplied me with the most professional care I could have hoped for. All the carers arrived on time and were very friendly, and caring and nothing was too much trouble. All in all, I would recommend Bluebird Care to any person interested in care at home.

Recommend without any hesitation.

We have worked with Bluebird for the last two years - first for companionship support and then for live-in care for my mum who has Alzheimer’s. They have excellent, kind staff who quickly work out what Mum needs and how to make her happy and keep her relaxed. My dad was reticent about having live-in care initially but 6 months in, he really appreciates the difference it has made to the quality of their lives and the upkeep of the house. The live-in care coordinator is really supportive and responsive. She is regularly in contact with updates or to discuss any little issues that need to be ironed out. On the rare occasion when the match hasn’t worked out, she has sorted it out within 24 hours which is very impressive. With me living over 3 hours away I feel 100% more relaxed knowing that she is overseeing the care for Mum and that the carers are doing such a good job.

All staff are very patient and caring. They try hard to understand the needs of my dad and communicate effectively to me on a daily basis. They understand that my dad may have different moods from one day to the next and they always do their best to respond to the situation on the day.

I have been searching for help for a long time and finding Bluebird has changed my life. Worries have gone at last.

Bluebird Care carers are friendly and attentive. They always put my mum first and keep in contact with me if there is something wrong with Mum. Mum's health can change quickly and the carers are thorough in reading their notes and keeping updated. We think ourselves lucky that we have them here to support and care for Mum.

I have been a customer of Bluebird Care for around 2 years now a find the carers to be helpful the majority of the time. If I have any issues they are resolved in a timely manner. I am treated with respect and with dignity. I am able to have a good laugh with the carers. The best part about Bluebird is that they are always attentive and listen to any problems I have. I would recommend Bluebird Care.

The office staff are brilliant as well - any problems are sorted out quickly and they are very flexible about visits as Dad has a lot of hospital appointments. I would highly recommend Bluebird Care.

Thank you all.

I can't speak highly enough of Bluebird they are what I was looking for and have now gladly found! You may look at prices and think higher than some of the other agencies but they are worth every penny it costs you! Everyone is spot on, how they treat you and I have been lucky to meet most of the carers, supervisors, and office staff and spoke to some of the directors, long may they look after me, I am now a happy recipient of their Bluebird care team!

Would not recommend. On the surface care seemed adequate, but I realised calls were being completed drastically short of designated times. I raised the issue to be assured it wasn't the case. I continued to monitor and discovered even the team leader was call cramming. When escalated, directors promised they were making constructive changes. In review they admitted, in their words, deception and failing to provide a sufficient service. While telling me they were interviewing the carers involved they also made a public declaration of Carer of the Month for one of the repeat offenders. Other issues raised, they blamed on human error in a challenging environment, error of judgement and glitches in their computer system. An issue of one carer eating food that I believe had been taken from the client's fridge was deemed acceptable if it was perhaps leftovers. I urge you to be vigilant. I truly hope no one else has to go through the pain and distress that was caused by this company.

Bluebird Care has provided care for my grandmother for the past 6 months now live-in care and I couldn't recommend them enough, Without a doubt the best care provider in the area! All the staff who have visited or stayed at my grandma's have been fantastic and she looks forward to seeing them daily. The live-in carers have become an addition to our family that we value so much! Thank you so much to everyone at Bluebird Care for making this an easy transition for my grandma.

We first approached Bluebird Care because we urgently needed 24-hour care following the death of my husband. Bluebird had organised this in a professional manner in about a fortnight. My main carer is highly competent and kind, and I have every confidence in her. I have MND with complex needs, and nothing seems to faze her.

Bluebird came highly recommended to me and the experience has been everything that we could hope for. I can only echo the views expresssed by other reviewers and look forward to their ongoing support with the care of my mother. Thank you to all members of the Bluebird Team.