Bluebird Care Lancaster & South Lakeland
Willow Mill, Fell View, Caton,
Lancaster
LA2 9RA
These prices are only a guideline, please contact Bluebird Care Lancaster & South Lakeland to find out the exact price for your requirements.
Bluebird Care Lancaster & South Lakeland has a Review Score of 9.8 (9.805) out of 10, based on 26 reviews in the last 2 years.
Over all time Bluebird Care Lancaster & South Lakeland has 62 reviews.
5.0 out of 5
Thanks so much for that feedback. So delighted that you recognise our positive "can do" approach. That's what we're all about.
5.0 out of 5
Thank you for this feedback, Clare. Working with you and your family has been an honour for us, truly. It's also great to hear how you have appreciated the close and attentive management we offer at a local offer. Our live-in care service is very much a team effort.
5.0 out of 5
Thank you for this lovely feedback, Michelle. The carers work especially hard to ensure they get things right and it is a pleasure caring for your dad.
5.0 out of 5
Thank you for taking the time to leave a delightful review. It's always rewarding to know that our efforts to provide the best quality service is appreciated by our valued customers like yourself. Your satisfaction is our top priority. Thank you for choosing Bluebird Care.
5.0 out of 5
Thank you for this positive feedback. We all really appreciate it, the carers especially. They work so hard.
5.0 out of 5
Hi, thanks for your feedback. I'm really glad you would recommend us and that you feel we resolve issues timely, and that we respect your dignity. That said, I feel maybe there is a little more or better we could be doing, so I will ask a staff member to visit and review that with you soon. Kindest regards.
5.0 out of 5
We really, really enjoyed caring for your mum and now we really, really enjoy caring for your dad. He is such a gent. All his life he has worked so hard and been so kind, so it is an honour to help make this phase of his life the best it can be.
5.0 out of 5
We really enjoyed caring for your father. Quite a character indeed! The carers also got a great deal of personal satisfaction when they could see him making progress. Thank you for your feedback.
5.0 out of 5
Wow! Thank you Toni for the incredibly positive feedback. We are simply bowled over. Whilst we value all constructive feedback so we can continually improve, it is such a treat when a customer feels like you do about the service we provide. Our carers love the work they do for you Toni and you can be sure I shall share this feedback with them straight away
1.0 out of 5
We are grateful for all feedback - good and bad, as it helps us to continually improve.
A full investigation into this case was carried out by me, working with the relative. Certain members of our team had indeed deceived the author's aunt by leaving care visits early. On this occasion we failed in our commitment to never cut visits short. For that I am sincerely sorry. We have put a detailed Action Plan in place to prevent any future occurrences, including: disciplinary measures; full financial reimbursement; introduction of fixed geolocation to e-tag-in system; and increased audit of staff attendance records. We do fully accept that this element of our service was insufficient in this case but have now taken the necessary steps to address it.
We fully uphold our Duty of Candour. We shall always disclose when we've got things wrong and always be honest in explaining why.
We cannot find evidence for other claims made, this may be a difference of perception.
5.0 out of 5
Thank you, Oliver. It is our pleasure to care for your Gran.
4.0 out of 5
We are so pleased things are going well for you. It's a big step to make a decision to go for full-time live-in care, but with all our live-in carers, you are in safe and caring hands. Also, our live-in care manager is always on hand to pick up on any issues you have, however small. Never hesitate to let us know if something doesn't feel right, and we'll do our absolute best to sort it out
5.0 out of 5
Thank you for your kind words and review. We always aim to provide a top-class service and we will pass this message on to our amazing carers.
5.0 out of 5
Thank you very much for your kind review. We're are extremely glad that we could help your aunt in her recovery from Covid and we will pass on your kind words to our Bluebird Carers that do go above and beyond to support our customers.
5.0 out of 5
Thank you for your very kind review. Our carers have loved caring for your mother and we are glad that you have received a top-class service.
5.0 out of 5
Thank you for your very kind review and it was a pleasure for Bluebird Care to support your mum in her own home. She was a lovely lady and will be sadly missed.
5.0 out of 5
Thank you so much for your kind comments and we have loved looking after your mum and we are really glad that we have been able to give you peace of mind! We wish your mum well in the care home.
5.0 out of 5
Thank you for your extremely kind review and it has been a pleasure caring for your father. We aim to get regular carers to support our customers as often as possible and I'm really glad that your father had an excellent relationship with his carer. We obviously wish him well in residential care and we are always here should you require any assistance from us. Thank you for recommending Bluebird Care. Kind Regards.
5.0 out of 5
Thank you very much for your kind review. We pride ourselves here at Bluebird both in the office and also all our care staff in providing a top-class service to our customers and their families. Unfortunately, it is inevitable that everyone's circumstances are constantly changing and we obviously try our very best to accommodate those changes with the least amount of disruption for our customers. Thank you again for your review and recommendation.
5.0 out of 5
We are so pleased that our service to you has been great. We try so hard to be the absolute best we can be and when a client or their loved ones tell us we've got it right, we get such a boost. It makes us hugely motivated to keep that same standard of service going on and on.
The Review Score of 9.8 (9.805) out of 10 for Bluebird Care Lancaster & South Lakeland is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Lancaster & South Lakeland is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect. That means:
-working with our customers and their families at a personal level to get things right
-recruiting the best staff, with the right values and caring, "can-do" personalities
-investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high-quality service.
-developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
-always looking for ways we can innovate so as to continually improve on what we offer
About Me
I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and hands-on experience supporting close relatives with dementia.
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage. My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills. And as I move past the 50 mark, I find I am loving gardening too!
Alyson's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitments
Now partway through her Leadership Development Programme, Alyson is linked to numerous local and national best practice forums. She's always on the lookout for fresh ideas and new developments in the sector.
Alyson knows each and every one of our customers and their families, never losing touch with what’s really important. This is what truly motivates her to do the best she possibly can in managing our premium service. "We've got a fantastic team of carers out there and I feel privileged to be leading them," she says. "I can honestly say we've got a top-class service."
Nicola's task is to provide you with the right carers at the right time, and in the right place, delivering the quality of care that you expect. Not only does Nicola produce the weekly schedules, but she also leads our team of carers, seniors and supervisors to make sure we always get things right
Nicola is qualified for Level 5 in Health and Social and has many years of experience in care management
"When I joined Bluebird Care I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".
We are extremely proud of our live-in care service. Jana has quickly worked her way up to the post of Live-in Care Manager, bringing her unique style and care skills together.
Our live-in care service started in 2016 and demand continues to grow. Jana employs a team of expert live-in carers and provides them with the specialist training required for this work, as well as the right support and management. Jana also oversees carefully all details of each customer's care and liaises with other professionals and family members as any issues arise. She will go out to visit at the drop of a hat to make sure all is well.
A key skill of a live-in care manager is matching a carer with the right skills and temperament for the customer, and making sure they get sufficient rest between placements.
Working with the Care Managers, Ritika both oversees and supervises our carers delivering a premium service. In this way, we ensure that standards are always met or when issues arise, they are resolved swiftly.
In addition, Ritika works closely with our customers and their representatives to ensure that the instructions to our carers reflect exactly what is wanted and that we are at all times fully compliant with UK legislation. And that we never fall below the quality standards that we set ourselves.
Toni's main role is to make sure we get ALL the relevant information we need to provide a premium care service to each of our customers.
Not only must we develop a detailed understanding from our customers of what they both need and prefer, making our service 100% person-centred in each case, but as a regulated care provider there are also substantial legal requirements for us to fulfil in each case.
Toni takes all this information and creates a care plan for each of our customers, which in turn forms the basis of what is provided by the carer. Getting this right and updating it accordingly and timely fashion is essential
Steph recruits caring people to work for us, people with the right values and attitudes. We select our staff based on decency, compassion, kindness, professionalism, reliability and a willingness to learn.
Once recruited they then enter our in-depth training programme. This starts with a week-long induction programme followed by 1-2 weeks of shadowing. New staff are then monitored and supported every week through their first 12 weeks. Training is refreshed annually and additional training on specialised procedures is provided as and when required.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lancaster & South Lakeland to verify any information. View our terms and conditions. Bluebird Care Lancaster & South Lakeland has an Enhanced Service - more info.
