Bluebird Care Lancaster & South Lakeland

Willow Mill, Fell View, Caton, Lancaster LA2 9RA
Review Us
9.8 62 Reviews
  • Bluebird Care Lancaster & South Lakeland, Lancaster
Bluebird Care Lancaster and South Lakeland provides a full and comprehensive range of home care services, including live-in care.

The provider has been operating a local family business since 2014 and has established a reputation for delivering high-quality care. It is known as a provider of choice in the locality. All customers are informed each week of exactly what time their care visit will take place and which care assistant will be helping them, making daily planning much easier and taking the stress out of the process. Critical to Bluebird Care's offer is that carers always stay for the full duration of the care visit. Unlike with other providers it is never the case that travel time is taken out of visit time.

Support is offered to people who require extra help to continue living in their own homes, such as medication support, personal care and meal preparation. The provider also offers companionship visits as well as accompanying social outings or appointments and has an excellent track record in dementia care and complex care, such as end of life, as well as an overnight service.   

A live-in care service is also offered, providing an alternative to a residential home so that the customer can remain within the familiarity of their own home but with full-time support. The Team are very proud of this growing specialism. Out of the 23 cases they have managed, the feedback has been consistently excellent.

It is the attention to detail that makes the difference and Bluebird Care enables people to have the choice to remain at home, living their very best quality of life. With this extra support, many people have benefited from an improvement in the quality of their lives and the opportunity to continue to do the things that they enjoy. Family members can relax, knowing that their loved one is properly cared for. The Team always works in close partnership with families.
Show Bluebird Care Lancaster & South Lakeland on the Map

Care Provided by Bluebird Care Lancaster & South Lakeland

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50
  • Weekly Live-in Care Fees: from £1610

These prices are only a guideline, please contact Bluebird Care Lancaster & South Lakeland to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Alyson Hartlebury (Care and Operations Manager)

Bluebird Care Lancaster & South Lakeland Reviews (62)

9.8

Bluebird Care Lancaster & South Lakeland has a Review Score of 9.8 (9.805) out of 10, based on 26 reviews in the last 2 years.
Over all time Bluebird Care Lancaster & South Lakeland has 62 reviews.

Overall Experience
  • 53
  • 8
  • 0
  • 0
  • 1
Date Published
  • 62
  • 12
  • 18
  • 26
  • 36
Reviewer Connection to Bluebird Care Lancaster & South Lakeland
  • 21
  • 11
  • 10
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 41-60
Review from Christine M (Wife of Client) published on 23 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
When the need arose for home care support for my husband, and not knowing where to begin choosing a provider, a friend's recommendation was very welcome. Their appraisal was borne out as we have found the Bluebird team to be very friendly, supportive, patient and caring, adapting when necessary to changing
needs. The service provided by the carers has been greatly appreciated throughout, our many thanks to all concerned.
Reply from Andrea Palamountain, Digital Marketing Manager at Bluebird Care Lancaster & South Lakeland

Apologies for the late reply to your review. We aim to make the whole process from initial contact, appraisal/assessment and through to day-to-day care a really easy process for everyone. Our team are all extremely caring, compassionate and can easily adapt when changes are necessary. Thanks

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Sister of Client) published on 11 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird has provided good care for my sister and throughout the pandemic, they managed to maintain all their scheduled visits. Knowing that they kept to their plans provided assurance for the rest of the family.
One of Bluebird's key strengths is they listen to clients needs and if there are any
issues they are quick to address them.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to write this lovely review. During the pandemic, our whole team made superhuman efforts to ensure our customers continued to receive our care: it's lovely that it is so appreciated. And we pride ourselves on not only caring for loved ones with compassion and respect but also supporting their families too. We are so glad to have provided this support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jill E (Goddaughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had used Bluebird Care before for my father's care and recommended them to my godmother. Your staff were always reliable, cheerful and positive. Some members of staff went well beyond their strict remit by spending extra time when needed, responding really well and calmly in any crisis and always
seeking to accommodate their clients needs. They seemed more like friends calling in than paid carers. I would certainly recommend Bluebirds to friends and family.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for your warm words, and for entrusting the care of your father and godmother to us. We always strive to provide a service that we would want for our own relatives, and it is so good to hear that we are doing just that. We will be sure to pass on your appreciation to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bernadette L (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care provider from carers to office staff. Carers are very kind, understanding and patient. One of the most important things for a family is to have confidence in the care being provided for a loved one and we have that with Bluebird Care Lancaster & South Lakeland. Would not hesitate to recommend.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you Bernadette for taking the time to write this review. It is lovely to hear that you found our care kind, understanding and patient.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David S (Client) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find anything bad to comment on. Carers are kind and pleasant, it's nice to have a chat with them while they're doing their job. Always helpful.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to review us. It's wonderful to hear that you find our carers kind, pleasant, helpful and good company. We will be sure to let them know.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel B (Daughter of Client) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care is a company dedicated to providing the best care possible to their clients. They keep in contact with family if any concerns arise, and work with the family to sort things out. They have a team of friendly staff who are very experienced. They show kindness towards clients and treat them
with respect. They are very reliable; to date, they have never let me down with any visits in the last few years that we have used them. Even on Christmas Day. The office staff are always keen to help with any issues and keep me well informed with what is going on.
I cannot recommend this company highly enough. I couldn't keep mum in her own home without them.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this feedback. It's great to know we're getting it right.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D K (Client) assisted by family/friend published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Staff are on time and very friendly. I am given help with housework and a shower. The carers are very helpful and patient. I am delighted with the service.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this incredible feedback. We put a lot of effort into our schedules to make sure our staff can arrive on time because we know how important that is to people.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F N (Client) assisted by family/friend published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care and support I receive. All the staff are very patient.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this positive feedback. We shall make sure our staff how much their patience, in particular, is appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean W (Wife of Client) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried when the Coronavirus started but need not have been, carers all had masks and gloves, aprons etc; all the usual PPE equipment. They have all been understanding, and have even brought me some shopping when I have needed some. They let me know what time they are coming then I don't have
to get up too early. I know my husband is in very capable hands, so I can nip out to take our little dog for her walk. She sits in the window and watches for there cars coming up the drive. I know my husband is in very capable hands, so I can get on with my daily tasks without any worries.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for this feedback. We're so glad that you have felt infection risks are effectively managed. We have worked hard during this period to ensure that our infection prevention strategy is top-notch. We also appreciate that you value the knowledge of the precise time to expect us. This is something we work hard at because we know it is what our customers want.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angeline (Daughter-in-law of Client) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service received has been first class.
When my mother-in-law was badly let down by a previous agency I contacted Bluebird Care.
They have been excellent over the past months in providing care and assistance.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Many thanks for this feedback. We are delighted that you have found the service for your mother-in-law so helpful. We love what we do and we hope this shows in the quality.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gill M (Niece of Client) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Needing relief cover for my elderly aunt while her regular carer was on holiday, we turned to Bluebird Care for help and were not disappointed. A very professional team to work with, both from my point of view - through phone calls and emails - in arranging the care, and from my aunt’s point of view
as she was delighted with the carers who attended her. I will certainly be using Bluebird Care again when circumstances dictate.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for taking the time to leave this kind review of our service. It was our pleasure to arrange and to provide care for your aunt.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Adrian N (Son of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that Mum received on her dementia journey from the Bluebird team has been superb. Realistically it has allowed Mum to be happy and content in her own home and surroundings for a much longer period of time than could have been hoped for. All the carers but one genuinely cared for Mum and it
was humbling to see Mum's face light up when carers were arriving for a visit and during. Mum was always spoken to with respect and with good humour. Mum is in permanent care now but I will always be grateful to Bluebird for facilitating the period of her contained contentment in her home for as long as it was.
Reply from Carys Sinclair, Manager at Bluebird Care Lancaster & South Lakeland

Many thanks for your kind remarks. We are so glad that we were able to help your Mum to remain in her own home.
(You mentioned an exception, please do contact us to discuss: we take customer feedback very seriously).

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicola B (Daughter of Client) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been recommended this agency by a friend who is a district nurse, I cannot fault the care, compassion and empathy shown to my mum prior to the COVID outbreak and afterwards. The reliability of Bluebird Care has been amazing as has the support they have shown my mum in helping her through a very
difficult time.
Reply from Carys Sinclair, Manager at Bluebird Care Lancaster & South Lakeland

We are glad we are able to help your mum through this difficult time. It is our pleasure to care for her. Thank you for your warm feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carole R (Daughter of Client) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has always been helpful when arranging care for my mother. The carers are diligent and friendly. Despite recent restrictions due to Covid 19, they continued to carry out their duties in a relaxed and friendly way whilst wearing appropriate PPE. We haven't had any problems and have been using
them now for a year.
Reply from Carys Sinclair, Manager at Bluebird Care Lancaster & South Lakeland

Many thanks for your kind comments. We are happy to support your Mum, and we are glad to know that our Covid-19 procedures have not diminished the cheery nature of our 'carers' visits.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lynne U (Niece of Client) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the Bluebird team to have shown exceptional kindness and professionalism over a very difficult period and couldn't have asked for better care for our aunt.
The staff quickly established a real bond and genuine friendship and understanding with her and took time to find out her particular needs
and likes.
We started off with only a few visits a week, but as soon as her needs increased Bluebird were very quick to fulfill the requirements for full time care.
The local team showed unfailing care and compassion for her many needs but this was also coupled with a sense of humour which she appreciated.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for leaving your thoughtful review. We’ll be sure to pass your comments. It was our pleasure to care for your aunt.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carolyne H (Daughter of Client) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird stepped in to care for our mum in September 2018, after she had had a bad experience with another care company, who had been coming to her for six months. Bluebird was like a breath of fresh air, we hadn't realised that care could be so good.
When you are ill or disabled in any way and still
want to stay in the comfort and convenience of your own home, you also want to feel safe, confident and happy with the people coming into your home to help and care for you; with Bluebird, you can be sure of this feeling. Friendly, kind, well presented, efficient and capable, the Bluebird carers also share their lives with Mum and brighten her morning when they arrive. They couldn't be better!
My only one irritation is the four week notice period we have to give, should we have to cancel their services. If, for example, spontaneously Mum comes to us for a few days, we have to continue to pay. I understand they are, of course, a business with a lot of staff but two weeks would be better.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you for your lovely review of our service. We will be sure to let the team know how much they are appreciated.
(To clarify, our policy for a cancellation of a visit within 14 days is chargeable. It is 28 days’ notice for full cancellation of service).

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dave H (Son of Client) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been excellent. Mum looks forwards to the visits from the “ladies” many of whom have gone above and beyond what could have been expected of them. Communication with Bluebird has also been great, with any queries we raise receiving a timely and thoughtful response. Bluebird has also been
proactive in contact us if they felt there was something we needed to know about in terms of mum’s wellbeing.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda J (Sister of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Bluebird care Lancaster & South Lakeland for the last few years for my sister who has Alzheimer's and would recommend them to others who are looking for reliable and sensitive home care. They have worked with us to support my sister so she can remain in her own home with her beloved dog.
She has a small group of carers who attend to her every need and looks on some of them as her friends getting excited at their visits. If there are any concerns they contact me and if I feel things are not working as well as they could be they listen to my concerns and we work together to find a solution. It is vital to my sister's care that she feels safe and comfortable with her carers as she does not respond well to change and as much as possible they try to do this. If there are any she does not take to for whatever reason they will try to avoid sending them as my sister would just not comply with her care and her needs would not be met.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

This is really helpful and encouraging feedback. Thank you Brenda.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steve M (Son of Client) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care is more than just a care agency for my mum. The team does the everyday things without a rush and always with a laugh and a smile meaning my mum gets the valuable care she needs buts just as importantly has people in her house that she really enjoys being with and looks forward to seeing.
Over the last 30 years my mum has used several care agencies and for the last 4 years has been with Bluebird. Without a doubt in every area, Bluebird is the best care team she has had always prepared to go that extra mile to make sure everything is ok for my mum. It feels great for all my family knowing that mum is cared for so well by such fantastic people. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine T (Sister of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother became very ill with lung cancer and COPD at the beginning of January. He had been resistant to getting any kind of help, but after a visit from two of the managers of Bluebird Care, he agreed with me that this was a good option. He received four visits a day and from the beginning, both
he and I were extremely happy with the care he received. Without fail, all the carers who visited were kind, compassionate, cheerful and so willing to help both him and me, in any way. He was always treated with great kindness and patience. On the occasions when I had to return home I always felt that he was in good hands. When he became extremely ill towards the end of February, the care he received was excellent, and I cannot thank Bluebird Care enough for all their help at a very difficult time.
Reply from Claire Evans, Director at Bluebird Care Lancaster & South Lakeland

Thank you so much for taking the time to provide your review of our service. We will be sure to feedback your kind words to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Bluebird Care Lancaster & South Lakeland is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.805 for Bluebird Care Lancaster & South Lakeland is calculated as follows: ( (128 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.805
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lancaster & South Lakeland is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (7)

Claire

Claire Evans

Job Title: Director/Owner Joined: 2015

My job is to make sure we provide our customers with precisely the care they want, in the way they choose, offering the value-for-money they expect.  That means:


-working with our customers and their families at a personal level to get things right
-recruiting the best staff, with the right values and caring, "can-do" personalities 
-investing in the training, skills and professional development of our staff, as well as offering terms and conditions commensurate with a high-quality service.
-developing effective and robust quality systems that guarantee reliability and consistency of service to customers, whatever unforeseen obstacles might get thrown in the way
-always looking for ways we can innovate so as to continually improve on what we offer 


About Me
I started Bluebird Care Lancaster and South Lakeland in 2015, having always had a personal interest in care and caring, and hands-on experience supporting close relatives with dementia. 
My professional background is in public policy and administration – my first career was as a diplomat, but I moved to Lancaster in 2005 to raise our children and worked for Lancashire County Council in promoting transparent and accountable public services.  
I have been hugely inspired by the opportunity to develop my own care business as a member of Bluebird Care network, to bring together my passion for excellent care with my professional skills.
I am married with four children. I love living in the Morecambe Bay area, proud of its rich natural beauty and cultural heritage.   My hobbies include reading and sports - especially walking in the Bowland or Lakeland hills.  And as I move past the 50 mark, I find I am loving gardening too!

Alyson

Alyson Hartlebury

Job Title: Registered Care Manager Joined: 2021

Alyson's role is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitments


Now partway through her Leadership Development Programme, Alyson is linked to numerous local and national best practice forums. She's always on the lookout for fresh ideas and new developments in the sector. 


Alyson knows each and every one of our customers and their families, never losing touch with what’s really important. This is what truly motivates her to do the best she possibly can in managing our premium service. "We've got a fantastic team of carers out there and I feel privileged to be leading them," she says. "I can honestly say we've got a top-class service."   
 

Nicola

Nicola Dryden

Job Title: Domiciliary Care Manager Joined: 2023

Nicola's task is to provide you with the right carers at the right time, and in the right place, delivering the quality of care that you expect. Not only does Nicola produce the weekly schedules, but she also leads our team of carers, seniors and supervisors to make sure we always get things right


Nicola is qualified for Level 5 in Health and Social and has many years of experience in care management


"When I joined Bluebird Care I was made so welcome by the team. I share their passion for care, and I enjoy meeting the daily challenges that this work can present. Supporting our customers by providing the best possible care is our aim every single day".

Jana

Jana Cayeux

Job Title: Live-in Care and Medications Manager Joined: 2020

We are extremely proud of our live-in care service. Jana has quickly worked her way up to the post of Live-in Care Manager, bringing her unique style and care skills together.


Our live-in care service started in 2016 and demand continues to grow. Jana employs a team of expert live-in carers and provides them with the specialist training required for this work, as well as the right support and management. Jana also oversees carefully all details of each customer's care and liaises with other professionals and family members as any issues arise. She will go out to visit at the drop of a hat to make sure all is well.


A key skill of a live-in care manager is matching a carer with the right skills and temperament for the customer, and making sure they get sufficient rest between placements.

Ritika

Ritika Tyagi

Job Title: Supervisor Joined: 2024

Working with the Care Managers, Ritika both oversees and supervises our carers delivering a premium service. In this way, we ensure that standards are always met or when issues arise, they are resolved swiftly.

In addition, Ritika works closely with our customers and their representatives to ensure that the instructions to our carers reflect exactly what is wanted and that we are at all times fully compliant with UK legislation. And that we never fall below the quality standards that we set ourselves.

Toni

Toni Farrer

Job Title: Care Assessor Joined: 2024

Toni's main role is to make sure we get ALL the relevant information we need to provide a premium care service to each of our customers.


Not only must we develop a detailed understanding from our customers of what they both need and prefer, making our service 100% person-centred in each case, but as a regulated care provider there are also substantial legal requirements for us to fulfil in each case.


Toni takes all this information and creates a care plan for each of our customers, which in turn forms the basis of what is provided by the carer. Getting this right and updating it accordingly and timely fashion is essential

Stephanie

Stephanie Anderson

Job Title: Recruitment and Training Manager Joined: 2021

Steph recruits caring people to work for us, people with the right values and attitudes. We select our staff based on decency, compassion, kindness, professionalism, reliability and a willingness to learn.


Once recruited they then enter our in-depth training programme. This starts with a week-long induction programme followed by 1-2 weeks of shadowing. New staff are then monitored and supported every week through their first 12 weeks. Training is refreshed annually and additional training on specialised procedures is provided as and when required.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lancaster & South Lakeland to verify any information. View our terms and conditions. Bluebird Care Lancaster & South Lakeland has an Enhanced Service - more info.