Petals Care Agency

Radiant House, 28-30 Fowler Road, Hainault, Ilford IG6 3UT
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9.9 45 Reviews
  • Petals Care Agency, Ilford
Petals Care Agency provides quality care to support people in their own homes, promoting independence and helping them to remain in a familiar setting for longer. The compassionate team members are highly trained and experienced in providing home care. Staff, including those who are office-based, are carefully selected and receive ongoing training to ensure high standards are maintained throughout the service.

A range of care services are available, including short break and respite care, night care, live-in care, holiday care, palliative support, social companionship, personal care and domestic support, dementia care, Stroke care and support, and cancer support.

Petals Care Agency gets to know individual clients to ensure their care needs, cultural needs and preferences can be met. They take a consultative approach, whereby the client is involved in the planning of their care, making the decisions that are most appropriate for them.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Rates are discussed individually

Good to Know

Owner

  • Petals Care Agency

Person in charge

  • Minta Patel (Manager)

Petals Care Agency Reviews (45)

Total of 45, showing 21-40
9.9

Petals Care Agency has a Review Score of 9.9 (9.940) out of 10, based on 14 reviews in the last 2 years. Over all time Petals Care Agency has 45 reviews.

Overall Experience

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Date Published

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Review from Eileen H (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would not hesitate to recommend this company to anybody. They have for some four years provided home care for my mother who is 103 years old. With their quality of care, we have been able to keep her in her own home despite failing health. On several occasions, we have needed additional care at short
notice and they have always been able to support us. A well-run company with great carers.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you Eileen, it is our pleasure to be looking after your mother, she is an absolute delight. We strive to keep our standards to the optimum.

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Review from Indira P (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and pleased with the care my mum is getting. The carers are very pleasant, friendly, caring and supportive. My mum is very happy and appreciates the service provided with minimal change of carers.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your positive feedback, we will continue to do our very best in caring for your lovely mother.

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Review from Pauline (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this very difficult time, when my sister and I have not been able to visit our mother, it has been reassuring to know that she is being well cared for. When we speak to Mum on the phone, she is positive and cheerful, appreciative of the care she receives. The carers and the managers keep in touch
with us. They deal promptly and efficiently with any issues that arise.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your honest feedback, it has been a pleasure to care for your mother.

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Review from Philippa I (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s carers were considerate, patient and took time to build a trusting relationship with her. She suffers from dementia so her confusion can be upsetting and get her down - the carers were brilliant at lifting her mood and persuading her gently to do the things she sometimes didn’t want to (like
get washed, dressed and take her medication). Management were extremely understanding during some admin issues; reassuring me that they would continue to provide care even though the situation was uncertain. This was so reassuring and I’m hugely appreciative that they prioritised her care. I wouldn’t hesitate in recommending Petals as a care provider.

Reply from Minta Patel, Manager at Petals Care Agency

It was a pleasure, thank you for your feedback. We will let the carers know of your kind words.

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Review from Ian G (Husband of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We like all Petals carers. They do such a nice job and are cheerful. Our latest carer helps my wife to have a bath and does some housework. The housework might be vacuum cleaning or dusting. We do the rest. The carers generally do a better job than I would.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your response and feedback. We will relay your feedback to the carers.

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Review from John H (Son-in-law of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Petals has been providing care for my father-in-law for several months now and we are very happy with the service and care they provide. He has 4 visits a day and he is very especially happy with the morning and evening carer, who helps him wash and dressed, first thing in the morning and gets him ready
for bed at night. He rates her very highly and looks forward to her visits. She also does his medication in the mornings and the communication between Petals and myself and his doctor is very good.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your feedback and kind words.

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Review from Paul (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received has been superb in every way. Petals uphold very high standards and choose the right carers for their client's needs. There is not a high level of turnover of staff who have all been patient and reliable, providing exceptional care. I have no hesitation in thoroughly
recommending this agency.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your kind words. We will continue to take care of your father as we have always done.

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Review from Hugh R (Husband of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's Alzheimers has worsened exponentially over the last nine months. A small group attended to her needs as the number of visits increased over the period. Two were very good at handling my wife's volatile behaviour. The other three were good in general. She was beyond my personal control until
about 18 months ago hence my family's decision to obtain better care.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your kind words. It was our pleasure to assist with the care of your wife, though her condition had deteriorated rapidly.

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Review from Richard B (Husband of Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Petals Care Agency is a well-run company which delivered support for my wife when required. The carer who gave support was knowledgeable and gave excellent support during her time with us. When the situation improves we would have no hesitation in using the services of this carer again.

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Review from Annette C (Daughter-in-law of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Petals have always gone over and above what is expected of them. They offer an exceptionally caring, friendly and thoughtful service. They have always put my mind at rest knowing that they take great care of my father-in-law. I have no hesitation in thoroughly recommending their services.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you very much, it is our pleasure to look after your father in law.

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Review from John H (Son of Client) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are the highest quality, displaying efficiency, sympathy and professionalism. Always friendly and willing to go beyond the basics.

Reply from Minta Patel at Petals Care Agency

Thank you, John, it is has been a pleasure looking after your mother.

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Review from Val S (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care Dad is getting. The head of the agency is friendly and knowledgeable. The carers that I have met have been lovely and they do a good job for my Dad.

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Review from Carol L (Daughter of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company owner is extremely sensitive and receptive to both my mother's needs and the wishes of myself and brother.
Petals' service is reliable and timely. We had the experience of several other far lesser agencies and have been happy with Petals for more than two years, who provide pleasant, intelligent
and hardworking companions, which must mean very good recruitment, training and supervision process.
We are very grateful and happy with Petals Care.

Reply from Minta Patel at Petals Care Agency

Petals Care appreciate your comments, thank you.

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Review from Sanjay P (Son of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother and father have received has been nothing short of exceptional. Each and every carer provided has provided safe, warm care. They’ve all been patient and reliable. The agency clearly maintains high standards and chooses the right carers for their clients. There is not a high level
of turnover of staff and I would recommend this agency highly.

Reply from Minta Patel at Petals Care Agency

Thank you for your feedback, will make sure the carers know how much they are appreciated.

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Review from Yvonne C (Daughter of Client) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with Petals Care in relation to my mother. They have provided consistency of care and demonstrate a caring and compassionate approach. My mother has been cared for by the agency since April, providing both day and night care. Communication between the agency and myself has been
very good, alerting me to any issues in relation to my mother and any changes in her condition. They deal with any challenging behaviour in a pleasant manner, understanding the nature of delirium/confusion. I would be very happy to recommend this agency.

Reply from Minta Patel at Petals Care Agency

Thank you so much for your comments.

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Review from Naciye O (Friend of Client) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff at Petals Agency to be extremely wonderful. They have been very supportive during one of the most difficult periods we have lived through. Both the management and the carers have gone beyond any expectations. They have been very professional and caring. We have entrusted
our friend in their care, and they have been an absolute delight. They have been punctual and attentive, taking care of issues that have come up and always keeping the family informed. The whole care industry needs to model itself on this agency and adopt their practices.

Reply from Minta Patel at Petals Care Agency

Thank you for your kind words.

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Review from Angela P (Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I used the services of Petals Care Agency following a total hip replacement operation. The carers were very kind and helpful and were more than willing to assist me in any way possible. There is no doubt that Petals Care Agency was a vital component in aiding my recovery.


I would have no hesitation

in recommending Petals Care Agency.

Reply from Minta Patel at Petals Care Agency

Thank you very much, glad to be of help.

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Review from Kevin B (Son of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in need of additional support after I returned to work.
The Petals Care Agency stepped in and it works brilliantly.
Instead of visiting mum every day, I am able to have a carer come in and make sure all is ok Many thanks.

Reply from Minta Patel, Manager at Petals Care Agency

Much appreciated, thank you.

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Review from Jane H (Daughter of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my 91-year-old mother has deteriorated rapidly in the last 6 months but thanks to Petals, she has managed to at least retain some dignity in her old age.
She has had a few different carers since the New Year but she has found them all to be really supportive, friendly and attentive to her needs.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you for your kind words.

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Review from Louise B (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency was very helpful supplying a swift response to my initial enquiry and detailed information of the services on offer and prices.


The carers were punctual, professional, caring and supportive.


I would have no hesitation in recommending Petals.

Reply from Minta Patel, Manager at Petals Care Agency

Thank you very much. It was our pleasure to provide care for your mother.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Petals Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Petals Care Agency is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) ) ÷ 83 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Petals Care Agency is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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