Petals Care Agency

Radiant House, 28-30 Fowler Road, Hainault, Ilford IG6 3UT
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9.9 45 Reviews
  • Petals Care Agency, Ilford
Petals Care Agency provides quality care to support people in their own homes, promoting independence and helping them to remain in a familiar setting for longer. The compassionate team members are highly trained and experienced in providing home care. Staff, including those who are office-based, are carefully selected and receive ongoing training to ensure high standards are maintained throughout the service.

A range of care services are available, including short break and respite care, night care, live-in care, holiday care, palliative support, social companionship, personal care and domestic support, dementia care, Stroke care and support, and cancer support.

Petals Care Agency gets to know individual clients to ensure their care needs, cultural needs and preferences can be met. They take a consultative approach, whereby the client is involved in the planning of their care, making the decisions that are most appropriate for them.
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Care Provided by Petals Care Agency

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Rates are discussed individually

Good to Know

Owner

  • Petals Care Agency

Person in charge

  • Minta Patel (Manager)

Petals Care Agency Reviews (45)

9.9

Petals Care Agency has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years.
Over all time Petals Care Agency has 45 reviews.

Overall Experience
  • 37
  • 8
  • 0
  • 0
  • 0
Date Published
  • 45
  • 4
  • 4
  • 12
  • 33
Reviewer Connection to Petals Care Agency
  • 17
  • 8
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from Danny H (Son of Client) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service and comfortable with the lady who cares for my dad. Having the same person come means you create trust and you feel comfortable with that person. The management are very supportive of this.
Reply from Minta Patel, Manager at Petals Care Agency

Thank you and we will ensure we continue to provide the same service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet H (Client) published on 9 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good care and attention to detail provided at short notice. The staff treated everyone with respect and dignity.
Reply from Minta Patel, Manager at Petals Care Agency

Thank you Janet, much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline F (Daughter of Client) published on 6 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I used Petals Care Agency run by the manager who is very professional and treated both myself and my Mother with respect. She took on board all that was required for the care of my mother and tried to accommodate us with the correct carers which in total over a period of 3 months were 5. They were
all lovely and helpful.
Reply from Minta Patel, Manager at Petals Care Agency

Thank you very much. I am glad we could provide care for your mother as and when you contacted us for various shifts each week. Our carers are very experienced and found it very easy to provide care for your mother who was very thankful.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Trupti P (Client) published on 5 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really happy with the professionalism of this agency. Matched a suitable carer to meet the needs of my cared for person. Efficient and approachable on all aspects of delivery.


Friendly and dedicated staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda M (Daughter of Client) published on 21 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very fortunate to find a very caring and compassionate care agency who provide care 4 times a day.
I am always kept informed of concerns or changes to my mother's health and care, so I am assured she is being well looked after.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Petals Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Petals Care Agency is calculated as follows: ( (68 Excellents x 5) + (4 Goods x 4) ) ÷ 72 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Petals Care Agency is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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