Habitat Homecare

Canolfan Gorseinon Centre, Millers Drive, Gorseinon, Swansea SA4 4QN
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Top 20 award
9.9 57 Reviews
  • Habitat Homecare, Swansea
Habitat Homecare is a trusted, award-winning provider of home care services across South Wales. From Swansea, Neath & Port Talbot to Llanelli, the care team are dedicated to delivering high-quality care and support with compassion and dignity.

Their mission is ‘Centred Around You’, whether that is your care or the well-being of staff, Habitat Homecare puts people first. Echoed by their vision to be the go-to care provider and employer of choice in South Wales.

Whether you need personal care, companionship support, household assistance, support with shopping, respite care, dementia care, or home-from-hospital support, Habitat Homecare is here to help.

The office team is available 9am to 5pm, Monday to Friday with the on-call service for emergencies around the clock. Call today to arrange your personalised package of care and support!
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Care Provided by Habitat Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.90

Our care packages are based on your individual needs, which is why we offer 30mins, 45mins and hourly call durations. Our team will discuss your requirements in full and design your care & support around you. Call us today to discuss your needs and requirements.

These prices are only a guideline, please contact Habitat Homecare to find out the exact price for your requirements.

Contact Habitat Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Habitat Homecare to get a personalised quote.

Good to Know

Owner

  • Habitat Homecare
  • Privately Owned

Person in Charge

  • Roxy George (Care Manager)

Habitat Homecare Reviews (57)

9.9

Habitat Homecare has a Review Score of 9.9 (9.938) out of 10, based on 22 reviews in the last 2 years.
Over all time Habitat Homecare has 57 reviews.

Overall Experience
  • 49
  • 6
  • 2
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Date Published
  • 57
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Reviewer Connection to Habitat Homecare
  • 16
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Total of 57, showing 21-40
Review from G B (Wife of Client) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has had a sitter for 3 hours for 2 days, he has improved mentally and physically, due to an extra someone to talk to. (He is aged 91 and has limited mobility with Parkinsonism).
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for sharing your experience and feedback on our services. We are thrilled to hear our caregiver's companionship has improved your husband's mental and physical well-being. We strive to create personalised care that caters to the unique needs of each client, and it is incredibly rewarding to see such positive outcomes. Thank you for entrusting us with your husband's care.
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Review from Menna-Lynne H (Daughter of Client) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very pleased with the service provided by yourselves. We cannot fault it. Top score in all ratings.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for taking the time to share your feedback regarding the homecare service provided to your family. We are thrilled to hear that you are all pleased with the level of care and support received. Your satisfaction is our top priority and we are honoured to have met your expectations in every aspect.
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Review from T H (Daughter of Client) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with my sitter who comes to sit with my dad. He tells me that they have lovely conversations and that gives me peace of mind when I go out for 3 hours once a fortnight.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareWe are delighted our companionship service is offering you peace of mind and interactive support for your dad. We appreciate you taking the time to provide your valuable feedback.
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Review from Ann D (Wife of Client) published on 18 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Sitter service is good when we have the same regular sitters but when different ones (sitters) are sent my husband gets agitated, just wish it could be same sitter all the time.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for your valuable feedback on our companionship service we provide to your husband. We strive to maintain continuity with our pool of staff and understand the importance this brings. Our care coordinators will work with you to ensure this continues.
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Review from R L (Client) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company provides an excellent source of cleaning and I am more than satisfied with the employee who does the work and is always cheerful and willing to go the extra mile. I would be happy to recommend the company and this employee to anybody.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for your excellent feedback on both our services and that of the individual who assists you. We will be delighted to pass on your comments to the person concerned. We value you taking the time to write your review and recommendations.
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Review from M D (Husband of Client) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good caring staff, well mannered and useful. Admin lacking at times.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for your positive feedback on our staff at Habitat Homecare. We pride ourselves in an all-around service therefore we value the opportunity to address any dissatisfaction you have. Many thanks for completing your review and allowing us to continually improve our working practices.
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Review from M W (Client) assisted by family/friend published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Habitat very reliable and easy to communicate with. The care provided is wonderful and provides all required for her in a very friendly way.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareDelighted to hear you rate our care service as wonderful, reliable and easy to communicate with. We pride ourselves in providing an all round service of quality and management. Thank you for taking the time to offer your feedback.
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Review from S P (Wife of Client) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The sitters I have for my husband are absolutely wonderful. They are so kind to him and he loves them.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareMany thanks for taking the time to compose your review and feedback on our companionship service. We are delighted to hear your husband holds the carers in such high regard. We will ensure your positive words are passed on to those concerned. Thank you for your review.
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Review from Betty D (Wife of Client) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to my home care once a fortnight for 3 hours, it's given me time to see friends and have lunch.
My husband seems to be ok with it, they keep him topped up with tea/coffee and biscuits or he just walks about all the time, you can't leave him. You don't know what he will do.
Your staff
are all lovely, you don't know how much it means to me. Big thanks.
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Review from Jean S (Wife of Client) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer is always on time and professional.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for taking the time to complete a review. We are delighted you have scored us 5 stars across all categories as we work tirelessly to ensure our care and support is gold standard. We will pass on your comments to the team. Many thanks.
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Review from E T (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since attending Habitat Homecare I have felt much better, as before this I didn't go out at all being recently widowed after being married for seventy years. It has really uplifted me. everyone is so friendly there is plenty to do and talk about and I have made many new friends. The main thing is of
course the company.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareDelighted to hear our service has had such a positive impact on your well-being. Your kind words have been shared amongst the team. We really appreciate your feedback and you for taking the time to complete a review. Many thanks, we look forward to welcoming you back to the Habitat Hub.
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Review from Jennifer T (Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have thoroughly enjoyed the experience.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareGlad to hear you have enjoyed your support from the Habitat Homecare Team. Thank you for taking the time to provide your feedback.
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Review from Joan R (Wife of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The assistance we get for my husband is extremely helpful and courteous. They have brought my husband through two really nasty patches in the last few years with great care and attention, they will do any task which is helping me as well. They are very friendly and knowledgeable. They tend with great
care and the staff in the office are very helpful in getting things put in place for us.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for taking the time to write your review. All here at Habitat Homecare appreciate your kind words and feedback on our service. Your comments have been shared with all involved with the care of your husband. It is our absolute pleasure to assist and support you both.
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Review from Lynne B (Wife of Client) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise and heartfelt gratitude for the superb care and consideration all the Habitat Homecare staff show to my husband (the client) and also myself and I also feel so much happier every time a carer is here with my husband. I sing your praises to my family and friends regularly. All
of you are so professional and caring and I would recommend you to everyone from the lovely office staff to each and every carer we were lucky enough to have.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareWe are delighted to hear all of our team; office support and carers, are making such a positive impact. We pride ourselves in delivering person centred support, with the wellbeing of our clients and their family at the forefront of all that we set out to achieve for the individual.
Thank you for taking the time to send in your review. We will ensure your lovely feedback is shared with all the Habitat Homecare Team.
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Review from Angela C (Daughter of Client) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is an 84-year-old lady living alone and has been attending the Habitat Hub weekly. The difference in her is incredible being able to socialise with other people her age. Playing games to keep her mind occupied, laughing and having a meal in company has made her happy and given her a new lease
of life. Can't thank the Habitat Homecare staff enough.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for rating our service and providing such positive feedback on the Habitat Hub. So lovely to hear the Habitat Hub is having such an impact to your mum’s overall wellbeing. One of the main aims of the Hub is to address isolation and loneliness in our local residents. Great to hear we are achieving this with our supportive staff.
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Review from Emlyn L (Client) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only recently taken advantage of your services (I am 97 by the way) I have found your carers to be polite, punctual and attentive to any problems I may have and never leave before they know that all is well with me.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareDelighted to hear our staff provide you with a quality service and are attentive to your needs. We appreciate you providing this valuable feedback on the service by Habitat Homecare.
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Review from June B (Client) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so good and are nice people, such a wonderful place to be. I look forward to Tuesdays and Wednesdays.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for taking the time to rate our Habitat Hub. Great to hear we are making a difference and you look forward to your time with us each week. We are proud of the support our team provide.
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Review from Diane J (Client) assisted by family/friend published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy going and meeting people of similar ages and interests. It's a good laugh and generally a good day out. I hope the scheme will continue.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareLovely to hear you are enjoying attending the Habitat Hub. Thank you for your comments and feedback. Our aim is that this will be an ongoing support facility for our local residents.
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Review from S D (Wife of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband is receiving is of a very high standard. The carers have all demonstrated they have the attributes to successfully care for an elderly, blind client. They are very kind, able to empathise, very aware of cross-infection and carry out procedures as necessary.
On entering his room,
they introduce themselves so he is aware who is calling for him and what procedures they are undertaking. They have a lovely rapport with him evident by the chatting and laughter.
I appreciate that they always enquire how I am.
Reply from Lisa Buchanan, Director & Responsible Individual at Habitat HomecareThank you for taking the time to complete a review and provide feedback on our Service. We are so pleased our carers have made such a positive impact on the well-being of your husband and carry out their duties in a professional and compassionate manner. We will ensure we share your feedback with the team. Thank you!
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Review from C J (Son of Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided. I have found from the outset that all staff (from managers to carers) most professional and accommodating of both my mother's needs and mine. Managers have without exception informed me of any changes that have to be implemented. Also without exception - every carer has been
polite, personable and express their willingness to promote an excellent service and care. Highly recommended.
Reply from Steve Davies, Managing Director at Habitat HomecareWe are so pleased our carers and the service they provide has made such a positive impression on your mother and supported her to meet her needs and your own. We really appreciate you taking the time to complete this feedback and we will be sure to share this lovely feedback with the team.
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Habitat Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Habitat Homecare is calculated as follows: ( (121 Excellents x 5) + (8 Goods x 4) ) ÷ 129 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Habitat Homecare is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (4)

Meet the Team (7)

Lisa

Lisa Buchanan

Job Title: Business Owner/Responsible Individual Joined: 2015

Lisa lives with their husband Rich and their two children in Swansea. A graduate of Swansea University with a degree in Genetics, Lisa worked in the Science & Research sector for over 17 years before setting up the business in 2015. She is also a Business Wales Mentor and a passionate member of the Gowerton Cricket Club.


Lisa is hugely driven to really make a difference in her local community and puts outcome-focused care and quality customer service at the front of the Habitat Homecare culture.

Roxy

Roxy George

Job Title: Care/Service Manager Joined: 2020

Roxy has worked in the care sector for many years in a range of settings from challenging behaviour, and mental health to most recently in domiciliary care. Roxy joined the Habitat Homecare Team as a Care Coordinator working her way up with increased responsibilities to her role as Care Manager.


Roxy has the Habitat Homecare motto 'Centred Around You' at her heart and works tirelessly to ensure both staff and clients' needs are cared for.

Habitat Homecare Team

Habitat Homecare Team

Job Title: Care Staff Joined: 2015

Welcome to the Habitat Homecare team!
We are here to help support your needs and tailor your care accordingly.
Treating you with respect and dignity we put you at the centre of all that we do.

Gayle

Gayle Jones

Job Title: Care Coordinator Joined: 2017

Gayle's journey with Habitat Homecare began in 2017 when she joined the care team as a community-based carer.


Now part of the senior team, Gayle's role is now client-focused dealing with reviews and ensuring our service is delivered to the highest standards.

Trish

Trish Oomen

Job Title: Care Coordinator Joined: 2021

Trish joined the Habitat Homecare team in 2021 as a care coordinator.


Within the senior team, Trish is responsible for our companionship service, staff supervision and spot check to ensure the service delivered is of the highest quality and staff are supported in their roles.

Nigel

Nigel Watkins

Job Title: Care Coordinator Joined: 2020

Nigel has been with the care team since 2020, originally as a community carer and now as our care coordinator ensuring all calls are covered.


Nigel is a fluent Welsh speaker and has a great rapture with both clients and staff.

Nicola

Nicola Courtney

Job Title: Recruitment Manager Joined: 2018

Nicola heads our recruitment team, screening candidates and ensuring our staff have a great onboarding welcome to the Habitat Homecare team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Habitat Homecare to verify any information. View our terms and conditions. Habitat Homecare has an Enhanced Service - more info.