Habitat Homecare

Canolfan Gorseinon Centre, Millers Drive, Gorseinon, Swansea SA4 4QN
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Top 20 award
9.9 57 Reviews
  • Habitat Homecare, Swansea
Habitat Homecare is a trusted, award-winning provider of home care services across South Wales. From Swansea, Neath & Port Talbot to Llanelli, the care team are dedicated to delivering high-quality care and support with compassion and dignity.

Their mission is ‘Centred Around You’, whether that is your care or the well-being of staff, Habitat Homecare puts people first. Echoed by their vision to be the go-to care provider and employer of choice in South Wales.

Whether you need personal care, companionship support, household assistance, support with shopping, respite care, dementia care, or home-from-hospital support, Habitat Homecare is here to help.

The office team is available 9am to 5pm, Monday to Friday with the on-call service for emergencies around the clock. Call today to arrange your personalised package of care and support!
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Care Provided by Habitat Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.90

Our care packages are based on your individual needs, which is why we offer 30mins, 45mins and hourly call durations. Our team will discuss your requirements in full and design your care & support around you. Call us today to discuss your needs and requirements.

These prices are only a guideline, please contact Habitat Homecare to find out the exact price for your requirements.

Contact Habitat Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Habitat Homecare to get a personalised quote.

Good to Know

Owner

  • Habitat Homecare
  • Privately Owned

Person in Charge

  • Roxy George (Care Manager)

Habitat Homecare Reviews (57)

9.9

Habitat Homecare has a Review Score of 9.9 (9.938) out of 10, based on 22 reviews in the last 2 years.
Over all time Habitat Homecare has 57 reviews.

Overall Experience
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  • 6
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Date Published
  • 57
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Reviewer Connection to Habitat Homecare
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Total of 57, showing 41-57
Review from J M (Client) assisted by family/friend published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother receives support with daily living tasks, medication, maintenance of her legs washing/dressing. All the carers are well-presented and professional in their care of Mam. We have had a few hiccups during the course of her care but nothing that hasn't been resolved quickly with a phone call to
the office. They are a lovely bunch of women, kind and caring.
Reply from Steve Davies, Managing Director at Habitat HomecareThank you for taking the time to complete a review and share the experience you've had whilst we cared for Mum. We very much enjoy supporting her. Sometimes there are hiccups, however during these times making us aware and dealing with things together, ensures that we can take pleasure to providing the best possible service to our clients and we’re glad that this commitment was reflected in the care we provide.
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Review from Marie H (Wife of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care we have. We only have a companion sitter and we are very grateful.
Reply from Steve Davies, Managing Director at Habitat HomecareThank you, Marie, for taking the time to share your experiences by completing the review. This feedback is integral to us and allows us to continue to deliver the service to those who so desperately need it. We aim to provide the best possible service to every client who comes to us looking for care and support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
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Review from R H (Son of Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers that attend my mother are courteous, patient, considerate and very approachable. They are always well presented and undertake all tasks with a refreshing disposition. Trust and confidence in their interaction is developed if carer calls on a regular basis and bonds formed. This enables
my mother to engage in conversation with carer, laugh and smile which I feel is an important and positive bi-product of the call on a daily basis.
Reply from Steve Davies, Managing Director at Habitat HomecareWe are so pleased our carers have made such a positive impression on your mother and supported her to laugh and smile. One of their goals is to engage with clients and understand how they can be supported in the right, thank you for taking the time to send over this over & we will be sure to share this lovely feedback with the team.
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Review from S W (Client) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The caregiver enables me to stay in my own home.
Reply from Steve Davies, Managing Director at Habitat HomecareThank you SW, this is one of our main aims here at Habitat Homecare to ensure that everyone can remain in their own home and receive the care and support they need. We appreciate you taking the time to share your experience with everyone and will ensure we constantly evolve our service to meet the needs of clients like yourself.
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Review from Jeffrey D (Brother of Client) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the level of care and ongoing reviews and updates and feedback. The staff are very caring and friendly and seem genuinely caring for my sister. I would highly recommend this firm to anyone thinking of using them.
Reply from Steve Davies, Managing Director at Habitat HomecareThank you Jeffrey, just wanted to let you know how much your review means to us here at Habitat Homecare. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your future support just as positive.
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Review from David S (Son of Client) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with care support. The limited dealings I have had with the staff have been very good.
Reply from Steve Davies, Managing Director at Habitat HomecareThank you David for taking the time to complete a review and share your experience. It helps to ensure we continue to deliver the service to those who so desperately need it. We aim to provide the best possible service to every client who comes to us looking for care and support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
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Review from Bernard S (Client) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful.
Reply from Steve Davies, Managing Director at Habitat HomecareThank you for taking the time to complete a review and share your experience. We very much enjoy supporting you and are extremely grateful for your feedback. It’s our pleasure to provide the best possible service to our clients and we’re glad that this commitment was reflected in the care we provide.
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Review from Stephen E (Grandson of Client) published on 4 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service, everybody is excellent when they are caring for my Grandfather. I wouldn't hesitate to highly recommend Habitat Homecare to anyone looking for a care provider. They tend to his care needs with the utmost of compassion, dignity and friendliness and he looks forward to them
coming.
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Review from H M (Son of Client) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Care Team were very professional in their care of my mother, but above all, despite the difficulties, they were very caring and compassionate. We, as a family, could not have wished for better support as they cared for us as well. All the carers arrived on time and were extremely courteous. They
all had the necessary PPE.
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Review from J S (Client) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am receiving excellent care from your staff. Thank you very much.
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Review from Sian D (Daughter of Client) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent very reliable service provider. Any adjustments that have had to be implemented have been done so in a timely and professional manner. All staff have been extremely accommodating, friendly, patient and kind with my mum who has late stage Alzheimer's and at times can be difficult. All covid
guidelines adhered to. I would recommend Habitat Homecare to anyone looking for a caring and efficient service provider.
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Review from Geoffrey L (Son of Client) published on 25 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live abroad and other members of my Mums family also live far from her home. During this difficult time with the coronavirus, it has been very reassuring for our family to know that our Mum is receiving excellent home care. She finds all your carers helpful and friendly and looks forward to their
visits as highlights in her day. Thank you so much for providing such invaluable health care and mental health support too.
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Review from Souki H (Client) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the services for a care package for dad. I found the carers to be professional, punctual, but more importantly, so kind to my dad.
There was a lot of work on each visit, which was handled well, but also my dad was treated like a person, not a number.
All the staff went above and beyond -
it often took longer to settle Dad, and he was never left until happy.
One carer came early especially, to help me with Dad for hospital transport - I could not have coped that day on my own - the staff even talked to me and helped me during a difficult time.
My dad is no longer at home, but I can still ring the office for invaluable advice regarding dad.
Highly recommended!
Reply from Lisa Buchanan, Director at Habitat HomecareThank you for your kind comments on the service we provide, our aim is always to provide the best quality service and support we can, not only to our clients but to their families. We are always here for advice so should you need anything in the future please do not hesitate to contact us.
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Review from Rachel B (Niece of Client) published on 8 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We receive companionship and personal care service for my uncle. The carers are lovely and have become extended family. They are caring and very thoughtful. Office staff deal with schedule changes quickly. Thank you for the support we receive as without Kare Plus we wouldn't have family time.
Reply from Lisa Buchanan, Habitat Homecare at Habitat HomecareReally appreciate your feedback on our staff and service. Many thanks for your kind words.
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Review from John Morgan J (Husband of Client) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well organised care package. Staff excellent 0 nearly all dedicated to the job, building up a relationship and confidence in the patient. It was a preferred option when the package of care was needed. It feels as if they are a part of the family. Well done!
Reply from Lisa Buchanan at Habitat HomecareMany thanks for your kind words regarding our staff and service.
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Review from P S (Client) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service, carers polite and carry out tasks well. Don't know which carer is due to arrive but they identify themselves. At the moment I have only one call per week, but would be happy to use the service more if needed.
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Review from Cathy S (Daughter of Client) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have engaged with the care sector since January, so I am relatively new at this.
My dad has become less mobile and unable to care for himself. The carers I have had looking after dad have been, on the whole, great.
They are a hard working bunch of individuals, some are more thorough than others,
but without them, I could not manage.
My main issues are not knowing when they are going to be attending.
I would like more of a schedule and to be notified if they are going to be early or late.
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Habitat Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Habitat Homecare is calculated as follows: ( (121 Excellents x 5) + (8 Goods x 4) ) ÷ 129 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Habitat Homecare is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (4)

Meet the Team (7)

Lisa

Lisa Buchanan

Job Title: Business Owner/Responsible Individual Joined: 2015

Lisa lives with their husband Rich and their two children in Swansea. A graduate of Swansea University with a degree in Genetics, Lisa worked in the Science & Research sector for over 17 years before setting up the business in 2015. She is also a Business Wales Mentor and a passionate member of the Gowerton Cricket Club.


Lisa is hugely driven to really make a difference in her local community and puts outcome-focused care and quality customer service at the front of the Habitat Homecare culture.

Roxy

Roxy George

Job Title: Care/Service Manager Joined: 2020

Roxy has worked in the care sector for many years in a range of settings from challenging behaviour, and mental health to most recently in domiciliary care. Roxy joined the Habitat Homecare Team as a Care Coordinator working her way up with increased responsibilities to her role as Care Manager.


Roxy has the Habitat Homecare motto 'Centred Around You' at her heart and works tirelessly to ensure both staff and clients' needs are cared for.

Habitat Homecare Team

Habitat Homecare Team

Job Title: Care Staff Joined: 2015

Welcome to the Habitat Homecare team!
We are here to help support your needs and tailor your care accordingly.
Treating you with respect and dignity we put you at the centre of all that we do.

Gayle

Gayle Jones

Job Title: Care Coordinator Joined: 2017

Gayle's journey with Habitat Homecare began in 2017 when she joined the care team as a community-based carer.


Now part of the senior team, Gayle's role is now client-focused dealing with reviews and ensuring our service is delivered to the highest standards.

Trish

Trish Oomen

Job Title: Care Coordinator Joined: 2021

Trish joined the Habitat Homecare team in 2021 as a care coordinator.


Within the senior team, Trish is responsible for our companionship service, staff supervision and spot check to ensure the service delivered is of the highest quality and staff are supported in their roles.

Nigel

Nigel Watkins

Job Title: Care Coordinator Joined: 2020

Nigel has been with the care team since 2020, originally as a community carer and now as our care coordinator ensuring all calls are covered.


Nigel is a fluent Welsh speaker and has a great rapture with both clients and staff.

Nicola

Nicola Courtney

Job Title: Recruitment Manager Joined: 2018

Nicola heads our recruitment team, screening candidates and ensuring our staff have a great onboarding welcome to the Habitat Homecare team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Habitat Homecare to verify any information. View our terms and conditions. Habitat Homecare has an Enhanced Service - more info.