Accolade Support and Care Ltd

The staff at Accolade are 1st class. Helpful, trustworthy, professional and friendly.

I have been using Accolade for over a year, and am more than happy with the Care team that supports me. If there is a new member of my Care team they are always shadowed by someone I know which makes me feel more secure. All of the Carers that come to me are very friendly, helpful and polite and easy to talk to. I always find that if I give plenty of notice, the Office staff are very accommodating with any changes or additional arrangements sometimes at very short notice also they have never missed a visit. I am aware that if I did have any issues, I could confidently ring the Office to get things sorted with my Care Manager. The on call phone is also available outside of office hours and in my experience has always been answered. If someone was looking for this type of care, I would highly recommend Accolade for their support, flexibility, care, respect and overall friendliness. Finding the right support is not an easy thing to do, I feel Accolade fits me perfectly

Sam

I would have no hesitation in recommending Accolade's services.

they are very helpful with helping me throughout the day. They are also good listeners and good a recording information about me they are also helping me with my independence and respect my dignity.

I am so appreciative ro have such an amazing team of professional ladies to help me. I struggle with mobility and pain and no matter who I have they always give me a boost and make me smile and laugh. They respect my home and privacy and even include my little girl. My conditions mean I struggle a lot and accolade are amazing at being able to tell when I struggle and offer so much encouragement. I have recently had an increase to time which was arranged very promptly. Everything they is amazing and professional and I would highly recommend using them. Ive grown close to the ladies and each one helps me to live my best life.

Thank you very much to the Cheltenham team.

This is a fantastic care company which is really well organised and responsive to communication. Care staff are super; caring, patient, empathetic, kind and thoughtful. It is a pleasure to welcome them into our home to support our son.

During a difficult time we had the best care we could have asked for. Carers arrived on time, were always cheerful and genuinely caring. Each week it was helpful to know who was coming each day. He had recently lost his sight and the team trained so that they could understand the problems he faced. Accolade worked well with other health providers so that he had the best chance to recover. They day he had a stroke the carer was here and she stayed until a family member came. I really needed the hug before she left!

We have found Accolade to be a very caring and well-organised company. All of the office team are very responsive to any requests or requirements and unlike some companies, we have found that if Accolade says they are going to do something, they actually do it which is wonderful. The carers all seem to be genuinely caring and quick to note any concerns they may have about Mum's health or wellbeing. I would not hesitate to recommend this company and look forward to continuing the very positive relationship we are building together.

I would certainly recommend Accolade to anyone looking for a provider in this situation.

Communication is wonderful with the use of the app, out-of-hours number and text/email all responded to quickly which again provides complete peace of mind. To summarise I would have no hesitation recommending Accolade Support and Care to any person or family.

They were prompt with their timings sticking fairly closely to the times allocated and it was really useful to have the app to see what care was provided and how she was feeling, especially with her poor memory. Although we only used their services for a short time before she went into long-term care, we would have no hesitation about using their care again if she were to return home.

The support and care Accolade Support and Care has given my parents has been wonderful. When we needed to increase the amount and type of care required following Dad's hospital admission, they were able to provide this very promptly, allowing him to be discharged quickly. They continued to be so caring, professional and supportive during his final days and remain so with Mum now. The staff always treated my parents with respect and dignity, whilst also enjoying times of humour together. I would highly recommend them to anyone looking for care.

My husband and I have found his carers to be very good. They are prompt and efficient and quite proactive in their approach to the tasks they have to do. A good sense of humour also goes a long way in cheering him up on days when he is feeling a little low. We would definitely recommend this company.

Accolade have been absolutely wonderful with my very elderly mother who has lots of health problems including dementia. She was in hospital for a long time so when she came out we had to change care providers. Thank goodness we did. They are so professional and caring. They go above and beyond and have made such a difference to my mother. Would highly recommend.

Really great care provided for my mother over the last two years with Dementia. Very responsive and adaptable service which was able to provide live-in care as well as daily visits. Lovely team who were all very attentive to my mother's care and well-being needs. Would recommend.

The highest standard of care has been provided to my mum over the last couple of years. My mum has been treated with dignity, respect, and humour when appropriate. My family have had peace of mind that she is being taken care of and that any concerns about her have been documented and fed back to us. We would recommend Accolade to anyone looking for excellent care for themselves or a family member.

They were always ready to help with any problems he has and the care and compassion they gave him was a great relief to the family. They always contacted us when needed. I can't thank them enough for all they did for my uncle.

The management staff have been at pains to keep me informed ongoing of any issues or information to allow my uncle to receive a duty of personal and house care and help to keep his independence even to extent of organising fortnightly visits to his favourite places with his trusty camera.

They also keep us informed of any issues and also ask about our welfare too.