Accolade Support and Care Ltd

The Cider Mill, Grafton, Tewkesbury GL20 7AT

Accolade Support and Care Ltd
Accolade Support and Care Ltd
Accolade Support and Care Ltd

Accolade Support and Care offers personalised home care and support in the area of Bishop’s Cleeve, Tewkesbury and surrounding villages.

It promises to deliver a friendly and unrushed service, with an ongoing regular communication to ensure individuals' needs are met and they are happy with the support they receive.

Home care services include personal care, meal preparation, medication assistance, assistance with travel and appointments, domestic duties, dementia care and more.

They can also deliver more intensive long term packages for those with high dependency needs, such as acquired brain injury or Huntington's Disease.

Care packages vary from 24-hour care, live-in to short-term respite, to hourly personal care or household duties.

Whatever a person's requirements, Accolade Support and Care delivers caring, well-trained support workers who are there to help with daily tasks.

The people receiving care benefit from a continuity of care and companionship by having a member of staff who understands their needs well.

Owner : Accolade Support and Care Ltd

Person in charge: Sylwia Latacz (Owner/Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 6

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Accolade Support and Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Accolade Support and Care Ltd has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for Accolade Support and Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Accolade Support and Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Accolade Support and Care Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Accolade Support and Care Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Accolade Support and Care Ltd?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Accolade Support and Care Ltd

  • Wife of Client/Service User
    3
  • Husband of Client/Service User
    1

Absolutely excellent, skilled, experienced, caring, passionate and very understanding.

How likely would you be to recommend Accolade Support and Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Angels of mercy! These ladies are so caring, capable and helpful. They have inspired confidence in their client and we could not have asked for better. They make a lovely cup of tea too!

How likely would you be to recommend Accolade Support and Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I cannot speak highly enough of Accolade.
Their carers are all cheerful, caring, always punctual and treat my husband with respect and dignity.
I would thoroughly recommend them to anyone looking for care in their home.

How likely would you be to recommend Accolade Support and Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the carers of Accolade are very professional. They are pleasant, cheerful and kind. They are thorough, clean and tidy in all aspects of their work. They give the impression that they enjoy their work. They are observant of the condition and well-being of the client. The carers are also very caring and understanding towards the client's wife. They work to very hygienic standards.

How likely would you be to recommend Accolade Support and Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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