Accolade Support and Care Ltd

The management staff have been at pains to keep me informed ongoing of any issues or information to allow my uncle to receive a duty of personal and house care and help to keep his independence even to extent of organising fortnightly visits to his favourite places with his trusty camera.

They also keep us informed of any issues and also ask about our welfare too.

I could not have hoped for a better service. My carers are all lovely girls and I have complete confidence in them, especially as I can do nothing for myself.

I am so glad to have made the choice of using your company - you are the tops!

The care staff at Accolade have been incredible in caring for my Mum from July 2017 to the end of August when she sadly passed away. During this time, they have been totally professional in all aspects, giving the most compassionate care throughout. Their understanding of Mum's dementia was excellent and whilst the condition has worsened, they have adjusted and improved the package of care and number of visits seamlessly and professionally. I cannot praise the girls enough for the care and friendship they have provided to my Mum and the family alike. Some of the girls have been with Mum throughout and the teams have rarely changed over the 5 years. Thank you to all the staff at Accolade.

I cannot thank the staff at Accolade enough for everything they did for my parents. Although engaged to care for my mother, they made sure they considered my father too. Nothing was ever too much trouble and they often went above and beyond with what they did. They cared for my mother for a few years and adapted the rota as this was needed. When my father became ill, they immediately helped out with extra assistance. They have helped both myself and my sister through a difficult time and I highly recommend them to anyone.

If only all care companies were as good as Accolade! The level of care we received was second to none. They looked after my mum as if she was their own. With their help, she avoided care homes and hospitals and was able to stay in her own home to the very end. My mum always looked forward to their visits and I could carry on doing my own job safe in the knowledge that she was being well looked after.

We were finding it increasingly difficult to care for our 95-year-old mother who was rapidly deteriorating and nearing the end of her life. We wanted to keep her in her own home, but could no longer manage by ourselves, as her needs became more complex. We called Accolade and they came out the same day. It was like a huge weight had been lifted, the Owner/Manager and her team were outstanding. They were all so professional, kind, and compassionate. They had a lovely gentle way of talking to Mum. They would chat to us after each visit, keeping us informed, and you could tell they really cared. There was continuity of carers, with always one of them having visited before, and they were all exceptional. Thanks to Accolade, we managed to keep Mum at home until she passed away. Their visits gave us total peace of mind, and we were able to spend some quality time with her. We really can't thank them enough and would highly recommend their services to anyone.

Since our father passed in 2014 dementia greedily took over our mother. As a family we tried to take care of her ourselves, steadfastly trying to keep her in her own home of many years. Sadly, due to the pandemic and lockdown, we were unable to continue doing so, and we had to seek outside help in the form of a care package and carers. With a couple of false starts with other agencies that didn’t work out, Accolade and their professional team of carers took over Mum's care and soon developed an accord with both Mum and the family. It truly felt that they cared for Mum and respected both her and her home. They understood her and dealt with her difficult moments with dignity and kindness. The ladies shared moments of happiness and fun with Mum too. As a family, we are grateful that the carers of Accolade and the office team looked after Mum in our absence.

Over the past year of offering Care to my Father with declining health right up to his recent passing, Accolade Support and Care Ltd have given the most genuine heartfelt care. We use 'Care' as an industry term but it is so that they again genuinely do 'Care' in the truest sense of the word for both my Father and myself. Previously I'd been trying to care for my Father myself but it became too much and was affecting my health, thus brought Accolade in to assist and gradually increased the frequency of their visits. Naturally initially took a little time for my Father to adjust he soon became at ease and even struck up one could even say touching heartfelt companionship with them. Whilst I still went around regularly to see and be with my Father their presence gave me both the physical and mental space for respite knowing he was in the most caring supportive hands. Moreover, they gave me the most genuine support and assistance practically and emotionally through difficult times.

I would highly recommend Accolade to anyone looking for homecare. Both myself and my sisters were so grateful to have found such a professional and caring company to support mum in August 2020 for a few months after she had a fall where she had broken her shoulder.

Could not recommend the team enough, they always go above and beyond caring for my Dad who has MS which means he is quadriplegic and he is always treated with dignity and real care by all the team, which means a great deal as it’s important for him to remain in his home and this would not be possible without Accolade. The team are always so friendly and patient whilst always ensuring his needs are met, always going above and beyond. We’ll never be able to thank you all enough, keep up the amazing work!

My mother first needed help in her home during the first lockdown. Accolade were recommended and they have been fantastic. They enabled my mother to stay in her own home for an extra year at a time when we couldn’t be there due to lockdown. They were always friendly, warm, caring and very professional. They helped with everything from taking the rubbish and recycling outside to the bins, helping my mum walk inside the building as she could no longer go out, washing and massaging her feet and providing much needed cheerful company. The same carers came regularly and built up excellent relationships with Mum, interested in her life and providing her with interest in theirs. Towards the end they were called on to do far more personal care, no task was too much for them and they went out of their way to provide more support. Importantly it is also extremely easy to contact the office with requests and changes and they were so kind and helpful to both Mum and me in the last few weeks.

My aunt has been a client of Accolade for 3 months and receives daily care. She has told me on several occasions that she does not want to go into a care home. We feel that by having Accolade on board, we have a strong and committed team who don’t only “do” care but are understanding and kindhearted in their approach towards my aunt. This in turn gives her confidence and reassurance that she will be able to maintain independence in her own home for as long as possible. For my aunt's family this gives us peace of mind that we know we can trust and rely upon the Accolade team to respect my aunt's ever-changing needs; to be proactive in advising us of issues as they arise and to adapt accordingly. Thank you to all the team.

My mother has been suffering from dementia for the last couple of years and we have been very fortunate to have this wonderful care team to look after her. I can not praise them enough for the wonderful work they do. Always kind and courteous and willing to go above and beyond to ensure mum is comfortable and happy. I would highly recommend this company to anyone looking for a compassionate, hard-working group of carers.

The quality of the staff is exceptional. Everyone is so caring and their kindness to my Mum is outstanding. Furthermore they have to put up with my sense of humour which makes them Saints. Accolade communicate well and are easy to talk to. I really like the way they monitor my Mum’s needs and tell me straightaway if I need to obtain items. Their friendly relaxed but professional approach really helps during, what for me is a tough time seeing my Mum suffer from Alzheimers. I can’t praise them enough.

Accolade have been amazing in the care they provided for my nan. Always went over and above their duties to make nan happy. They always kept me informed on any issue that came up for a speedy solution. I can not fault Accolade in any way, the kindness and support when my nan sadly passed away was also above and beyond, with three staff members attending nans funeral. The manager really does have ‘care’ at the forefront of everything they do. I would highly recommend Accolade to help care for your loved ones.

I cannot recommend Accolade more highly. The care, kindness and organisation are second to none. We had moved my mum’s care from another organisation and the difference was staggering. From the manager through to the carers - all were wonderful. There is a consistency of care in that the same carers attend and they were introduced to my mum before they started so she was familiar with them. Most importantly she liked them all. Staff liaised with me immediately if there were any issues. There is no doubt that without Accolade my mum would not have been able to stay in her own home almost to the end. Completely exceptional. Thank you.

The service provided by Accolade is excellent and without their help life would be a struggle. All members of staff are very efficient and will always complete any extra little tasks requested.

I have no hesitation in recommending Accolade.