Bluebird Care Walsall

28 Willows Road, Walsall WS1 2DR
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9.8 59 Reviews
  • Bluebird Care Walsall, Walsall
Bluebird Care Walsall offer high-quality support and care services to clients in the comfort and security of their own homes. Its tailor-made services are flexible to individual's needs; offering care packages from a 30-minute visit to around-the-clock live-in care.

Care plans are carefully constructed to the client’s exact instruction and are comprised of services such as personal care, medical administration, shopping, laundry services and taking care of leisure and social activities.

Bluebird Care Walsall gives people the best of both worlds. They are totally committed to Walsall and its residents.

Also, by being a part of the highly respected national Bluebird Care homecare organisation, it means they can bring their customers the kind of care, innovation and forward thinking that’s setting industry-leading standards in the sector.

Bluebird Care holds them to account across every area of their business including customer care, technology, financial stability, legal compliance and responsible and ethical trading.

Bluebird Care Walsall’s bespoke flexible care services are available in Pelsall, Brownhills, Clayhanger, Bloxwich, Sheffield, Aldridge, Streetly, Willenhall, Darlaston and Wednesfield.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

All fees related to the care and support provided by Bluebird Care Walsall are discussed in detail during an assessment. This is solely so that we can completely establish and understand the level of care and support required, allowing us to provide all of our customers and their representatives with the most accurate information.


A fee guide will be sent to potential customers.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Victoria Smith (Registered Manager)

Bluebird Care Walsall Reviews (59)

Total of 59, showing 1-20
9.8

Bluebird Care Walsall has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Walsall has 59 reviews.

Overall Experience

  • 55
  • 4
  • 0
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Date Published

59
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51

Review from Karen W (Daughter-in-law of Client) published on 2 September 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Walsall have looked after my mother-in-law for the last 4 years. From the start, Bluebird have been brilliant. They are lead by a great manager, who has an outstanding management team to support her, and any queries and concerns are dealt with immediately. Visit times have been accommodated
as requested and the carers always turn up on time and stay for the full allotted slot. The team of carers, are all so understanding and have passion for their job, completely fulfilling the needs of M-I-L. They have built up a rapport with M-I-L, and being housebound she enjoys the conversations. They treat her as a family member. We don't live close by and Bluebird have taken a lot of the worry from us, by organising doctors etc visits and picking up emergency medication from the pharmacy. They also use an app which allows me to keep track of how M-I-L is feeling and eating each visit. I highly recommend Bluebird Walsall to care for your loved ones.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you so much for this review, we truly appreciate your time and we are always here if you need anything. Kind regards Vicki

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Review from Kevin R (Brother of Client) published on 4 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough how brilliant Bluebird have been. The most professional of organisations I have dealt with. They listened carefully and put in place everything we, as a family, needed and more. One of the most important things was the communication, I was constantly kept up to date and that
is so helpful. I felt incredibly supported at a very difficult and unknown time. I'll never be afraid to ask for help again. In a world of change... please don't, you have perfected a very difficult service.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you so much for this review, we try our absolute best and so pleased that you are happy.

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Review from Jennifer B (Daughter of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are providing an excellent service for my mom and have always proved to be reliable. Carers are always on time and complete the required hours of care my mom needs. We have always found staff to be approachable and understanding. My mom who suffers from dementia is treated with gentleness
and respect and her home also. Communication with staff and management has been comforting as they are always there to listen and provider as much assistance as possible.
We receive calls from Bluebird to check all is going well. When mom was in hospital, we received calls to find out how she was doing, we were not forgotten.
Bluebird staff are always there when I need to call them and ready to listen and help. It is comforting and reassuring to know that when you call, there is someone ready to answer the phone.
It is hard asking for help but Bluebird helps to make that easier. We have a working together experience and this approach is much appreciated.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words and for taking the time to review our service. It is so great to read how pleased you are with the care that your mom is receiving and I am really looking forward to sharing your kind words with the Carer's who regularly visit mom.

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Review from Helen W (Daughter of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers treat my mother with compassion and dignity, they genuinely care and go out of their way to address her needs, she never feels rushed. She very much enjoys their company.. It is evident they enjoy their work and highly rate Bluebird. There is good communication between carers and with office
staff. It is easy for me to negotiate changes to the care plan. Bluebird have been excellent at times of crisis when my mother has been admitted to hospital. Communication with on-call staff has been invaluable at these times..Bluebird have been very supportive to our family. The application allows me to see what happens at each care visit and this is incredibly useful - carers thoughtfully record their notes.
What is most impressive is that everyone I speak to in the office knows and understands my mother and her needs; many of the office staff have previously cared for my mother.

Reply from Amardeep Heer, Director at Bluebird Care Walsall

Thank you for taking the time to leave such a lovely review which I can't wait to share with all the team. It is lovely to hear how comfortable mom feels with her Carers and that she enjoys their company. We will continue to provide the highest level of care for mom to enable her to safely stay in the comfort of her own home.

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Review from Ed J (Son of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Bluebird about 18 months ago to see what support they could provide my 90 year old father who lives on his own as his immediate family live abroad and elsewhere in the country. From the first call Bluebird have been outstanding not only in their care for my father but through their extensive
experience, understanding, advice and support.
The needs of my father have escalated in this time and Bluebird have always been on hand to provide advice as to next steps. The manager has provided so much reassurance to us as a family and we have the utmost confidence that the right care is being given. The Bluebird staff who make the calls (or the 'Blue Ladies' as my father puts it!) are wonderful and are so friendly and kind to him. They have spent the time to get to know him as his preferences and we know, without doubt, he's in good hands.
Lastly, the manager and another staff member are always available, respond quickly and nothing is ever a problem. We couldn't be happier with the service. Thank you

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

We really appreciate your kind words and the time you have taken to share your positive experience and views about the care your father has received. We will continue with our hard work in ensuring we provide the highest level of care for your father and will always be available to you and implement any changes required so that he can safely remain in the comfort of his own home.

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Review from Sue W (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents received excellent and compassionate care from Bluebird Care for two years. As their needs changed their care packages were updated quickly to address the changes.
As they moved to end of life care at home this year, the service was responsive and very supportive to my parents and myself.
Bluebird Care Walsall made it possible for my parents to be well cared for at home and to remain together right until the end of their lives. If we had not found Bluebird, I don't think this would have been possible.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you very much for your kind words, it was our absolute pleasure to care for your parents and to hear you say that our input made it possible for them to remain at home together, for us that is everything. I will be sure to share your words with the team.

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Review from Joan G (Client) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided my reablement, excellent care and A1 care. Staff were brilliant, so friendly and caring. I would definitely recommend.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service, our team will be so happy to hear your kind words and we continue to look forward to seeing you daily.

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Review from Karen B (Daughter of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird started looking after my mom after a recent fall. From the start the care has been outstanding, the attention to detail is amazing, my mom was reluctant to have carers in her home but now she looks forward to the visits.
The carers that attend to Mom are very professional, caring and understanding.
The
office staff listened to Mom's needs, which was reflected in the care plan and the staff that attended to Mom carry out the tasks professionally and respectfully.
I highly recommend Bluebird to anyone who needs care.
Fantastic teamwork.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words, our team take huge pride in the trust you place in us to care for your loved ones and all the carers who visit Mom really look forward to their visits and spending time with her. The team will be thrilled to hear your kind words, thank you!

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Review from W R (Son of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care company. Excellent services. Very reliable.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your kind words, we look forward to continuing to support you as a family.

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Review from H R (Grandson of Client) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company. Very caring.
Highly recommend their services.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words, the team will be delighted to hear your positive feedback.

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Review from J S (Grandson of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is nice to meet a team of carers who genuinely care. As a family, the regular communication we have with the management team is fantastic, and the online care software that they have given us access to gives us all the peace of mind we need. We’re able to log in from anywhere in the world and make
sure the visit has been completed and all the details.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words and for taking the time to review our service. It is for the positive reasons you mentioned that we invested in the online software that we use for all our visits; it provides our customers, and all those involved with their care and, of course, our team, with the most up-to-date information in real-time.

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Review from T M (Son of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Bluebird Care Walsall to anyone who is looking for care for themselves or their loved ones in Walsall. We’ve had a great service from all of the team, and our parents are lucky to have such a caring team visit them on a daily basis.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words; the team will be delighted to hear your positive feedback!

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Review from I S (Grandson of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have nothing but praise for the care and support we have received from all the carers at Bluebird Care Walsall. From the first contact with the office team all the way through to the care beginning, we have been very pleased. Thank you to all of the team.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

It is great to hear such positive feedback. All our team will be delighted with your praise, and we look forward to continuing to visit you.

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Review from P B (Grandson of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service all the way from the management team from my initial contact through to all the care assistants who visit my grandparents on a daily basis. Highly recommend Bluebird Care Walsall’s service.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your kind words. I speak on behalf of all our Care Assistants who visit your Grandparents daily, they all look forward to their visits and the time that they spend with them.

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Review from H G (Son of Client) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company.
Very friendly staff.
My father is very happy with the service.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words and for taking the time to review our service.

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Review from J S (Grandson of Client) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant team - each time we have contacted them, they have always been very proactive in making sure my grandma and her needs are looked after.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

We appreciate your kind words. It is a pleasure visiting your Grandmother daily. Our team will be delighted to hear your positive feedback and look forward to our daily visits.

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Review from J B (Grandson of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Walsall gave us a fantastic service and is continuing to do so. The team are a real pleasure to work with.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words and for taking the time to review our service. The team will be delighted to hear your positive feedback.

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Review from Diane F (Daughter of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Walsall stepped up when Dad suddenly needed more assistance. After reassessing Dad at the hospital, a new plan of three times a day was settled on. Dad was very specific about what times he wanted; Bluebird was always able to comply with his request. The carers that came out to Dad were
always keen to get to know him and to do things the way he wanted. They took time to make sure that he was always clean and comfortable. They always cooked him his favourite breakfast and other meals on their daily visits. It became apparent that two carers were needed at each visit, and again, Bluebird was able to comply with Dad's request for specific times. Throughout the month, Bluebird was always at the end of the phone to advise and support me too, as I was unable to visit Dad due to my own forced isolation. Using the app, I was able to ‘see’ how Dad was cared for at each visit. We found Bluebird have always been caring and supportive and would recommend them without hesitation.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your very kind words. It is great for all of our team to hear such positive feedback, and we would like to thank you and Dad for trusting us to care for him. You were a pleasure to speak with and liaise with throughout the time we cared for Dad, and it goes without saying that all of the care assistants that visited Dad were very fond of him.

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Review from Gavin C (Grandson of Client) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My interactions with one member of staff in particular, and the whole of the Bluebird Care Walsall team have been nothing but fantastic. Their support, responsiveness and compassion shown in helping care for my grandmother have been second to none. I cannot recommend them highly enough.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service, we are delighted to hear such positive feedback! It is an absolute pleasure visiting your Grandmother, and knowing she has such a supportive family who do everything possible to ensure she has everything that she needs is fantastic.

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Review from T K (Son of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care company. All the staff are great with my dad.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service, we value all feedback and are delighted to hear that you are so happy with the care and support that we provide for your dad. We look forward to continuing to support him on our daily visits.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Bluebird Care Walsall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Walsall is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Walsall is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (8)

Vicki

Vicki Smith

Job Title: Registered Manager

Joined: 2018

Vicki is registered with the Care Quality Commission (CQC) and has ultimate responsibility for the well-being of our customers and staff. She ensures that day-to-day services are efficient and in line with rigorous industry compliance standards.


Vicki is committed to taking on a visible leadership role and promoting our person-centred care ethos. She enjoys working closely with our customers and their loved ones and strives to go above and beyond in providing information, advice, and support to customers and their families.

Katie

Katie Wilson

Job Title: Lead Coordinator and Office Administrator

Joined: 2021

Katie, in most cases, will be the first voice you hear when you call our office. She is responsible for our office running smoothly and ensuring all documents, both Customer and Staff files are up to date. She has also recently been promoted, and her responsibilities now include coordination, making changes to Staff and Customer schedules as required.

Rebecca

Rebecca Jones

Job Title: Care Manager and Trainer

Joined: 2021

Rebecca is our amazing Care Manager and is responsible for carrying out competency checks on all of our Care Assistants, as well as being responsible for having the on-call phone and dealing with any Customer or Staff emergencies. She is also responsible for reviewing the care needs of our existing customers on a regular basis to ensure the care that we provide fully meets their needs.


Rebecca is also a trainer for all mandatory courses.

Gemma

Gemma Richardson

Job Title: Lead Field Care Supervisor/Support Coordinator

Joined: 2022

Gemma is our lead field care supervisor and support coordinator.


She is always here to help and support you in anything you need, and is currently completing her qualifications in care.

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Kim Khera

Job Title: Online Marketing Manager

Joined: 2020

Kim is responsible for all of our online marketing and advertising, this includes managing our Social Media platforms and spreading the word of the fantastic job that our team of Care Assistants do on a daily basis looking after our Customers.

Amanda

Amanda Shinton

Job Title: Field Care Supervisor

Joined: 2023

Amanda is our field care supervisor in the community and has progressed quickly at Bluebird Care. She is responsible for the on-call phone and competencies, as well as dealing with issues.

Juanita

Juanita Chiduza

Job Title: Field Care Supervisor

Joined: 2020

Juanita is our established field care supervisor responsible for on-call issues, competencies and dealing with any issues.

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Nafeesa Salmah

Job Title: Mentor

Joined: 2020

Nafeesa is a mentor in the community for all staff.

Frequently Asked Questions about Bluebird Care Walsall

What Type of Services does Bluebird Care Walsall offer?

Bluebird Care Walsall offers Home Care.

How many Carers does Bluebird Care Walsall employ?

Bluebird Care Walsall employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Walsall to verify any information. View our terms and conditions. Bluebird Care Walsall has an Enhanced Service - more info.