Loading...

Bluebird Care Walsall

28 Willows Road, Walsall WS1 2DR
Bluebird Care Logo
Bluebird Care Walsall logo
Bluebird Care Walsall, Walsall
Bluebird Care Walsall, Walsall
Bluebird Care Walsall, Walsall

Bluebird Care Walsall offer high-quality support and care services to clients in the comfort and security of their own homes. Its tailor-made services are flexible to individual's needs; offering care packages from a 30-minute visit to around-the-clock live-in care.

Care plans are carefully constructed to the client’s exact instruction and are comprised of services such as personal care, medical administration, shopping, laundry services and taking care of leisure and social activities.

Bluebird...  

Care Provided by Bluebird Care Walsall

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

All fees related to the care and support provided by Bluebird Care Walsall are discussed in detail during an assessment. This is solely so that we can completely establish and understand the level of care and support required, allowing us to provide all of our customers and their representatives with the most accurate information.

A fee guide will be sent to potential customers.

Contact Bluebird Care Walsall to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Victoria Smith (Registered Manager)

Bluebird Care Walsall Reviews (59)

9.6

Bluebird Care Walsall has a Review Score of 9.6 (9.550) out of 10, based on 6 reviews in the last 2 years. Over all time Bluebird Care Walsall has 59 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bluebird Care Walsall
Loading...
Showing 59 reviews matching selected criteria
Review from Zoe B (Daughter of Client) published on 29 March 2022 Submitted via Website
Overall Experience

So happy with the service my mother receives. The staff are so polite and caring. Fantastic team, highly recommended. Wouldn't be able to cope without the lovely carers and the experience I have had dealing with the management team has been second to none. Nothing is ever too much!

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to leave such a lovely review of our service and our team. Everyone will be thrilled to hear your feedback and we look forward to continuing to support Mom.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P S (Son of Client) published on 18 January 2022 Submitted via Postal Card
Overall Experience
Excellent service from Bluebird as always. The communication is great and they keep me informed about any changes.

The staff are also very polite.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your lovely feedback. The team will be delighted to hear your positive comments.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V S (Husband of Client) published on 19 November 2021 Submitted via Website
Overall Experience
I used Bluebird care whilst my wife was recovering from an operation, I found the staff very helpful and caring in attending to my needs.

Should such occasion arise again I would have no hesitation in contacting Bluebird Care again.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service, all of the team will be delighted with your positive feedback. We are very pleased to hear that you would contact us again should you need any help from our wonderful team in the future.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Travis T (Son of Client) published on 16 November 2021 Submitted via Postal Card
Overall Experience

Bluebird look after my dad and are very helpful.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service; we are happy to hear you are pleased with the care we provide for Dad and look forward to our daily visits.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amrit (Granddaughter of Client) published on 5 November 2021 Submitted via Website
Overall Experience

Excellent service, very friendly team and are always helpful. Whenever I have a question the office team are always great in assisting me. They take great care of my Grandfather and all my family are delighted with the service. Would highly recommend this service to anyone.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to leave such a lovely review. It is an absolute pleasure visiting Grandad and we look forward to continuing to do so and supporting you as a family in the process.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mandeep K (Granddaughter of Client) published on 22 October 2021 Submitted via Website
Overall Experience

The main reason we chose Bluebird Care Walsall to care for my Grandmother was because of their live care note system which can be accessed by family members regardless of where they are in the world. This was of huge importance for us as a family as we live in another country, and since choosing the services of Bluebird Care Walsall we have been very reassured that my Grandmother is receiving great care on a daily basis. A special thank you to all of the amazing Care Assistants who have already forged a great bond with my Grandmother in a short time. Highly recommend their service to others looking for care for themselves or their loved ones.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your very kind words. At Bluebird Care Walsall we aim to use all the latest technologies and innovative ideas to ensure that our customers and their loved ones feel most supported, by taking into account all circumstances. I am so happy to hear that the Pass System has been so beneficial to you as a family.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R P (Son of Client) published on 27 September 2021 Submitted via Website
Overall Experience

Great care and support provided to my father, the carers not only provide physical support, but also encourage mental wellbeing and social support. The office team are also great and helps adapt the care to suit our needs. Big thanks to Bluebird Care! Highly recommended!

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to leave us a review, it is great to hear your feedback and that you are very happy with our service. We look forward to visiting Dad and of course our chats with you too!

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R H (Son of Client) published on 16 September 2021 Submitted via Website
Overall Experience

Very very pleased with the service we have received so far from all staff we have had the pleasure to interact with. The care required for my dad was started as quickly as they promised following our initial enquiry, very happy that we chose to go with Bluebird Care Walsall and I highly recommend their service to others.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your very kind words. We look forward to continuing to visit Dad and support you as a family at the same time.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J K (Granddaughter of Client) published on 8 September 2021 Submitted via Website
Overall Experience

Bluebird Care Walsall made the whole process of getting care in place for my grandmother very easy for me and all of my family. Nothing has been too much trouble. My grandmother and the rest of my family are very happy with all of the care team and the management. I highly recommend their service to everyone.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your kind words. We strive to make the whole process of getting care in place as simple as possible for all of our customers and their families. We look forward to supporting Grandmother and our daily visits.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M A (Daughter of Client) published on 1 September 2021 Submitted via Postal Card
Overall Experience

Excellent customer service, definitely a very caring company I would recommend. Dealing with the staff has been a pleasure and an enjoyable experience.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your kind words. We also enjoy our daily visits and the relationship that we have forged with not only your Mum but all of the family also.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R K S (Daughter of Client) published on 23 August 2021 Submitted via Website
Overall Experience

Since Bluebird Care Walsall have been visiting my mom on a daily basis, we have seen a great improvement in her general well-being and most of all she is a lot more positive, as each day she really looks forward to the carers visiting. It has also been brilliant for us as a family as it allows us to now spend quality time with my mom, with the knowledge that all of her care needs are being completely taken care of.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your kind words, we are so pleased to hear the care and support we provide for Mom has made such a positive difference. We look forward to continuing to visit Mom.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anekha G (Client / Service User) published on 23 August 2021 Submitted via Website
Overall Experience

A wonderful team who are so friendly every time I speak to anyone from Bluebird Care Walsall. I look forward to the carers visiting me daily as care needs aside, I really enjoy the companionship. I would highly recommend it to anyone that is looking for care within Walsall.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service and for your kind words. All of your regular Carers will be delighted to hear how much you enjoy their company and look forward to their visits.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Josh D (Son of Client) published on 23 August 2021 Submitted via Website
Overall Experience

I highly recommend Bluebird Care Walsall, as a family we needed care in place for my father very quickly and right from assessment to the care starting, all of the team were extremely helpful and nothing has been too much trouble. So happy with the decision that we made and my father looks forward to his regular care team visiting him daily.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

I can say on behalf of all the Carers that visit Dad, they thoroughly enjoy their daily visits and the time they spend with your Dad. We look forward to continuing to support both you as a family and Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M R (Client / Service User) published on 19 August 2021 Submitted via Postal Card
Overall Experience

Brilliant service all of the care staff are very pleasant and extremely caring. I genuinely feel that they care and they have made a positive difference to my life since I have been a customer of Bluebird Care Walsall.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to review our service, all of your regular team of Care Assistants enjoy their daily visits to see you and we look forward to continuing to support you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G U (Son of Client) published on 16 August 2021 Submitted via Website
Overall Experience

It was a big step for us as a family to take the step and source care for our father, before using Bluebird Care Walsall we had always done it together as a family. It was the best decision we made as now we get to spend quality time with my father as we have complete peace of mind that the caters take care of all of his health needs.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your feedback, it is great to hear that the care provided by our amazing Care Assistants has allowed you and all of your family to enjoy and spend quality time with your Dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H S (Son of Client) published on 16 August 2021 Submitted via Website
Overall Experience

Bluebird Care Walsall have gone above and beyond to ensure my father is able to remain in the comfort of his own home. All of the staff I have had dealings with have been a pleasure to work with and it would be difficult to think of how we would cope as a family without them.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your lovely review! We strive to go above and beyond for all of our customers and their families, ensuring everything we do is outstanding.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jaspreet U (Grandson of Client) published on 16 August 2021 Submitted via Website
Overall Experience

The care for my grandmother has been great and from the management team through to the regular carers who visit daily, we are very pleased with everything. As a family, we would not hesitate to recommend the service provided by Bluebird Care Walsall.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to leave a review, the team will be thrilled with your kind words and positive feedback. We look forward to our daily visits to your Grandmother and being able to support her to continue to live safely in the comfort of her own home.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K S (Husband of Client) published on 11 August 2021 Submitted via Postal Card
Overall Experience

Very good service I am happy with all of the carers.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your lovely feedback and for taking the time to write a review. We look forward to continuing to support your wife and our lovely chats with you, both over the phone and in person.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Daughter of Client) published on 6 August 2021 Submitted via Postal Card
Overall Experience

As a family, we knew we needed support for my mother but it was a very big step to take in terms of selecting the right care provider. I can happily say that choosing Bluebird Care Walsall was the correct decision, having had a number of assessments from other providers in the area.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for your lovely feedback. We find this to be quite common, which is why we make sure all of our staff from our management team through to our care assistants go above and beyond to ensure all of our customers are comfortable and accepting of the care that we provide. We look forward to our daily visits and supporting your mom with her day to day routine.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P B (Grandson of Client) published on 6 August 2021 Submitted via Website
Overall Experience

Bluebird Care Walsall allowed my grandad to keep his independence and stay home. My grandad suffers with dementia but nothing seems to be difficult/challenging for the carers and the management team delivered as promised by creating a very person centred care plan. I would highly recommend this service.

Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall

Thank you for taking the time to leave such a lovely review. Every customer is unique and we make sure as much information as possible is captured in our care plans so that the care we provide is exactly what the customer wants and needs. We look forward to continuing to visit your grandad and support you as a family along the way.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 November 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care Walsall.

Awards / Recognitions (6)

  • Recipient: Bluebird Care WalsallDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird Care WalsallDate: Friday 23 Sep 2022

Meet the Team (8)

Vicki Smith Job Title: Registered Manager Joined: 2018
Vicki Smith

Vicki is registered with the Care Quality Commission (CQC) and has ultimate responsibility for the well-being of our customers and staff. She ensures that day-to-day services are efficient and in line with rigorous industry compliance standards.

Vicki is committed to taking on a visible leadership role and promoting our person-centred care ethos. She enjoys working closely with our customers and their loved ones and strives to go above and beyond in providing information, advice, and support to customers and their families.

Katie Wilson Job Title: Lead Coordinator and Office Administrator Joined: 2021
Katie Wilson

Katie, in most cases, will be the first voice you hear when you call our office. She is responsible for our office running smoothly and ensuring all documents, both Customer and Staff files are up to date. She has also recently been promoted, and her responsibilities now include coordination, making changes to Staff and Customer schedules as required.

Rebecca Jones Job Title: Care Manager and Trainer Joined: 2021
Rebecca Jones

Rebecca is our amazing Care Manager and is responsible for carrying out competency checks on all of our Care Assistants, as well as being responsible for having the on-call phone and dealing with any Customer or Staff emergencies. She is also responsible for reviewing the care needs of our existing customers on a regular basis to ensure the care that we provide fully meets their needs.

Rebecca is also a trainer for all mandatory courses.

Gemma Richardson Job Title: Lead Field Care Supervisor/Support Coordinator Joined: 2022
Gemma Richardson

Gemma is our lead field care supervisor and support coordinator.

She is always here to help and support you in anything you need, and is currently completing her qualifications in care.

Kim Khera Job Title: Online Marketing Manager Joined: 2020
Kim Khera

Kim is responsible for all of our online marketing and advertising, this includes managing our Social Media platforms and spreading the word of the fantastic job that our team of Care Assistants do on a daily basis looking after our Customers.

Amanda Shinton Job Title: Field Care Supervisor Joined: 2023
Amanda Shinton

Amanda is our field care supervisor in the community and has progressed quickly at Bluebird Care. She is responsible for the on-call phone and competencies, as well as dealing with issues.

Juanita Chiduza Job Title: Field Care Supervisor Joined: 2020
Juanita Chiduza

Juanita is our established field care supervisor responsible for on-call issues, competencies and dealing with any issues.

Nafeesa Salmah Job Title: Mentor Joined: 2020
Nafeesa Salmah

Nafeesa is a mentor in the community for all staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Walsall to verify any information. View our terms and conditions. Bluebird Care Walsall has an Enhanced Service - more info.