1st Focus Homecare

Care for my Mum only started recently but I was impressed by how quickly 1st Focus Homecare managed to organise and put care in place. Mum is happy to have assistance when showering and the carer is happy to help out with things Mum needs help with.

Provide companionship support for my mother which consists of regular and frequent wheelchair outings. Care provider staff are extremely attentive and are caring and try to vary the places she goes to e.g. river walk, park, coffee shops etc. It is very important for Mother to get out and about as much as possible - whatever the weather!

We have been extremely pleased with the service provided by 1st Focus Homecare who have been providing care visits for Mum. Carers visit first thing in the morning and in the late afternoon and the visits have been instrumental in helping Mum regain her confidence after a series of falls. The carers make meals and do odd jobs around the house but also provide companionship and peace of mind for the family. We would highly recommend 1st Focus.

The company has made life easier for me, since I really needed some time to myself and that has kept me sane. I am thankful I found them.

I am delighted with the service that 1st Focus Homecare are providing for my parents. Their proactive, friendly carers have quickly established a good relationship with my mum and dad. As an organisation, 1st Focus are professional and helpful. Their communication has been excellent and they have responded promptly when I have needed to get in touch with them. Receiving support from such a caring and reliable organisation has vastly improved my mum and dad's quality of life, making a difference for the whole family.

We are absolutely delighted with our carer - who is so kind and caring. She comes from the same part of the world as my husband so they always have something to talk about. I am also pleased with the response time to admin-related emails. We had intended to have 2 carers and she was also splendid. Having a carer once a week allows me to visit my mother in a care home without being concerned about leaving my husband for any amount of time - this is when he becomes uneasy and starts to wander off.

Overall very happy and would recommend the team to others who are looking for home care.

My role, as power of attorney for one of my friends, has led me to seek out additional home care for her. Both she and I have been delighted with the service provided by 1st Focus Homecare. As an organisation, they have been very flexible, helpful and responsive to my friend's changing needs. The 1st Focus carers have been able to build up good relationships with my friend and have provided tremendous support over the last few months, which has made a very positive difference to my friend's quality of life.

Very happy with the service provided. Professional and reliable. My mum enjoys her weekly visits and it’s a relief for the family to know that someone is going in to see her. She likes to have a cup of tea and a chat with the carer. She also needs help with housework, shopping etc. which she gets.

We needed some care and companionship for my wife after a long spell in hospital. 1st Focus Homecare was very responsive and quickly came up with the needed support at very short notice. The two members of staff quickly built a good relationship with my wife and they couldn't have been more helpful or flexible in their approach.

10/10.

We needed some companionship for our mother twice a week and this was organised quickly for us. The two members of staff have developed a very good rapport with her in a short period of time. Our father is currently having some mobility issues and so we have increased our care. Again, this has been dealt with very efficiently to meet our needs. We have been very happy with the level of care and service.

1st Focus Homecare has been providing care for my mum since mid-2022. A home visit was conducted to meet my mother and I, helping to establish an appropriate care package. My mother was listened to and her needs and wishes were taken fully on board. My mum had a desire for fixed carers and this has been catered to. One or two minor teething problems, as is to be expected in any new relationship as an understanding develops. Importantly where issues arose, 1st Focus were easily contactable and resolved any issues as soon as possible. 1st Focus carers have developed a great relationship with my mother and she is always delighted to see them. Care notes are always input, giving an additional level of reassurance.

Overall care of my mother is excellent. Staff are courteous, friendly and go over and about their duty. Mum is really grateful for their hard work and social skills they have, it makes her day to see them as they come through the door. Mum loves to see familiar faces and has struck up friendships with those who see her often.

Professional carers, carry out their duties with dignity and kindness. Punctual with all visits and will discuss any concerns relating to care immediately. High standard and person-centred approach in care. Strong managerial support and transparency. Always happy to discuss any aspects of care with an understanding of both the needs of the client and relatives.

1st Focus Homecare have cared for my mum for the past five years and I can honestly say they are excellent! They are very flexible and will respond very quickly to any concerns/issues, of which I have to say are minimal! Compared to other companies I have heard about from colleagues, there is little comparison. Always arrive on time, at the specified time and as far as possible with the same two carers alternating, providing consistency not only for Mum but me too! If this is not possible, the company will always try to send out cover staff who know Mum, again, providing her with the reassurance she needs. Good care notes provide me with an update on returning home from work. It is very reassuring that I can rely on the fact that there is someone who is checking she is safe and well cared for during the day, as I work full time.

At the moment we are very satisfied with the care that my sister receives from 1st Focus, especially from management when we have had occasion to contact them. Although there appears to have been high turnover of staff, it seems to have been effectively managed, which must be hard for those in charge.

1st Focus Homecare has recently taken over the care of my mum. The family are very pleased with all aspects of the care provided. The carers arrive on time and are all very friendly and attentive, and my mum is very happy with each and every one of them.

1st Focus are an excellent service. The carers have been superb with my mum, who has Alzheimer's. There are too many examples of the ways in which they have helped her and us as a family to list here, but we are all very grateful indeed and could not cope without them, as I do not live nearby my mum. The care notes, regular updates and messages all keep us informed on how we can work together to provide care for my mum.

I am very pleased with the service that I have received from 1st Focus Homecare. From the carers through to management, who also support me at home. Basically, I am in bed most of the time. I have Secondary Progressive (MS) Multiple-Sclerosis and Breast Cancer. In these uncertain times, I feel very vulnerable with this virus about; as I'm very vulnerable. However, I believe that there may be a number of visiting carers working for this company who are not vaccinated and have no intention of getting vaccinated. Could you please ask why the company wasn't putting pressure on these staff? As it's selfish; not just their decision but the poor vulnerable service users they visit. In England, it's the law!