Bluebird Care Sutton Coldfield & Birmingham East

Unit E8, Castle Vale Enterterprise Park, Park Lane, Castle Vale, Birmingham B35 6LJ
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9.6 44 Reviews
  • Bluebird Care Sutton Coldfield & Birmingham East, Birmingham
Bluebird Care (Sutton Coldfield & Birmingham East) is committed to providing the highest quality home care so that its customers can remain in their own homes.

Bluebird Care first opened its doors in 2004 as a small family business dedicated to providing high-quality home care services. It has now grown to become one of the leading care at home providers, delivering around 20,000 visits each day across the country.

Its commitment to delivering the services you want, how you want them, in the comfort of your own home.

Bluebird Care aims to provide you with the same standard of care that staff would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Staff work alongside families and individuals to tailor services to help customers stay in control of their own care for as long as they are able to. Delivering the very best home care is a passion, and staff strive to achieve this every day.

Bluebird Care believes that care matters and they are committed to providing the highest quality home care so that their customers can remain in their own homes. They specialise in working with customers and their families who require care in their own homes. They offer a unique service of personalised care visits from check-in visits to full live-in support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.75 – £49
  • Weekly Live-in Care Fees: £875 – £1680

Kindly contact our office for information on service pricing as these all differentiate in duration and dependency . Our team will be delighted to assist you.

These prices are only a guideline, please contact Bluebird Care Sutton Coldfield & Birmingham East to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Ranjot Khatra (Director)

Bluebird Care Sutton Coldfield & Birmingham East Reviews (44)

Total of 44, showing 1-20
9.6

Bluebird Care Sutton Coldfield & Birmingham East has a Review Score of 9.6 (9.583) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Sutton Coldfield & Birmingham East has 44 reviews.

Overall Experience

  • 34
  • 9
  • 1
  • 0
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Date Published

44
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Review from John J (Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with Bluebird Care. Over the years, I have never had to complain about their service or their staff. I'm happy to remain with them, and I would recommend them to my friends and family.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for your lovely review, we really appreciate it. We're so pleased to know you would recommend our service to others - that is always a valued compliment! Many thanks, Ranj

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Review from Jo B (Client) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are both very friendly and nice people, the companionship care is the only time I go out so it is important.
There have been a few last minute changes that sometimes throw me but those can't be helped.
I have really appreciated flexibility and effort going in to being as consistent as
possible, and going the extra mile when I had some confusion last month.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for your lovely review, and for sharing your thoughts on our service. Companionship is such an important part of what we do, and it's great to know how much you value this. We appreciate your feedback and always take feedback on board to further improve our services. Thank you once again

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Review from A L (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my opinion bluebird care is a good care for people who are disabled. They manage to clean well, come on time and provide necessary information.
I would recommend this company. It handles management well enough too.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for taking the time to share your views, it is very much appreciated. We are so pleased to know you would recommend us as a home care provider too! Thanks again.

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Review from Rosemary G (Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care to be flexible, responsive & reliable
They have supported me after 2 heart attacks & enable myself & my husband who has Alzheimer's Disease to live at home.
Thank you!

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank for sharing your experience of our services, and for a wonderful review! We really appreciate you taking the time to share your thoughts and your kind words. We are passionate about supporting our community to continue living safely at home and are so happy that we are able to support yourself and your husband with this. Thank you once again.

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Review from Peter S (Son of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives home visits from Bluebird Care three times a week. Initially she was unsure about having someone come and visit her in this way, but now she looks forward to the visits and would not be without them. The carers are kind, thoughtful, considerate, patient, caring and professional. This
is backed up by supportive, helpful and caring office staff. It makes such a difference knowing that my mother is in such good hands, and that additional support and guidance is there as and when needed. Many thanks!

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for such a wonderful review. It is great to know that as well as supporting your mother, our service also offers you reassurance too. We will be sure to share your feedback our care team, who will most certainly appreciate your kind words. Thank you once again

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Review from Kim J (Daughter of Client) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the care she receives from Bluebird Care. All the staff are helpful & kind. It is very reassuring for me & my sister to know that mum is looked after so well.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

We are so happy to know how pleased you are with our service, and the reassurance it brings to your family. Thank you for taking the time to share your thoughts, we really appreciate it!

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Review from M H (Wife of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular prompt visits from team. Always pleasant and thorough care given to my husband who has dementia. Our regular carer always enquires how I am feeling and coping - always nice to hear. My husband looks forward to carers coming. Excellent care service and very informative regarding advice given
to me to help with ongoing deterioration that occurs with the dementia.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for such a fantastic 5-star review! Our team are incredibly grateful and so pleased to hear how happy you are with the care your husband receives. Great to hear that you also feel supported - please let us know if there is anything more we can do to help.

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Review from E B (Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service and care. Carer is very understanding of me and my needs. I feel very safe in her care and how she can remind me with my memory problems and disabilities.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for such a fantastic review - you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!

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Review from Sarah W (Daughter-in-law of Client) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law likes his Wednesday's with his carer. She is very understanding, caring and considerate. My father-in-law has Alzheimer's and vascular disease which can make him a little agitated sometimes. However, his carer knows how to talk to him. Thank you for all their help and support.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for such a fantastic 5-star review! Our entire team is so pleased to know how satisfied you are with the service. Consistent care is so important and it's great to know that your father-in-law's regular care expert has formed a caring relationship with him - it makes all the difference. Thanks again!

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Review from A W (Client) assisted by family/friend published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care by most carers.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for taking the time to share your views on our service - We appreciate your feedback!

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Review from Barbara P (Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carers are efficient and polite and helpful. Any change in the rota, even 15 minutes, makes it difficult as I have diabetes and I'm disabled.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you so much for taking the time to share your positive feedback about your care. We are so pleased to know you find your care experts to be polite and helpful. We appreciate the importance of continuity of care and always strive to provide consistent and timely care to all of our customers. We will be sure to share your feedback with the rest of our team.

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Review from Joseph M (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely reliable. Best care agency I've encountered. Highly recommend.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for your fantastic 5-star review! We are so grateful to know how pleased you are with the quality of care and reliability of our team, and of course, there is no bigger compliment than recommending our services to others. We really appreciate it.

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Review from Jackie L (Daughter of Client) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bluebird Care carers have supported both my father and myself. They are professional, kind and compassionate and will do anything you ask of them.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for taking the time to share your thoughts on the service provided for your father. Our entire team is so pleased to know that you are happy with the care and support received.

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Review from Gillian T (Wife of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for your kind words and five-star review! Our entire team at Bluebird Care are committed to delivering high-quality care and we are all so pleased to know you are happy with the service received. Thanks again, Ranjot.

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Review from S W (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice carers helpful and polite. The office staff are very nice.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the review and kind words.

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Review from I C (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good work. Thank you for the Christmas presents. Carers are polite and efficient.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your review and feedback. Christmas presents is something we do for all the staff and customers.

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Review from W S (Daughter of Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very positive experience using Bluebird care. It has been consistently good. The ladies that visit dad have given him all the proper care and attention.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the lovely comment and review. We will work hard to maintain the high standard of care and quality of service.

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Review from M W (Son of Client) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Bluebird Care Birmingham East is a great care provider to Mum. From the initial enquiry to the ongoing care they provider we are very pleased. The carers are consistent 9/10 times and they always turn up close to the allocated time, calling us in advance if there's any delays or issues. Mum
has a good relationship with the carers and they treat her and our home with dignity and respect, adapting their work to her individual needs each day when they attend. We've changed the hours and calls once and they've been open and responsive in doing so. Bluebird have been a refreshing change compared to previous providers we have had dealings with. Thanks for all of your support so far.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your lovely comment and review.

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Review from J G (Daughter of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault any of the treatment or care my mother receives. The carers are kind and very helpful. Many thanks to the carers.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your review. We will continue the good service ...

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Review from S R (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the company very efficient and the staff extremely friendly and helpful. If a problem arises it is put right straight away. The girls are all polite and willing to do any tasks when asked.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the Review Shirley .... Much appreciated ....

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Bluebird Care Sutton Coldfield & Birmingham East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Bluebird Care Sutton Coldfield & Birmingham East is calculated as follows: ( (56 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sutton Coldfield & Birmingham East is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (3)

Maninderbir

Maninderbir Khatra

Job Title: Registered Care Manager & Registered Nurse

Joined: 2024

Minnie joined the team recently as the Care Manager, bringing with her a wealth of knowledge from both the Social Care and Nursing sectors. Having started in domiciliary care 17 years ago, Minnie’s determination and passion led to her continuing her studies and obtaining a Master’s Degree in Adult Nursing. This career journey has included working in A&E and in Community Nursing as a Senior Registered Nurse, therefore bringing a trove of knowledge, skills and experience to Bluebird Care.


Minnie says “I always aim high and ensure that the quality of care and service being provided by me and those around me is first class. Furthermore, I use my initiative to ensure the smooth running of the care service which is fundamental to the overall functioning of the organisation.
I have worked in partnership with various community services such as District Nurses, GPs, Occupational Therapists, Physiotherapists, Continence teams and Speech and Language Therapy teams. This experience will help both our team and Customers at Bluebird Care (Sutton Coldfield & Birmingham East), as working in collaboration with our local Health Care professionals will ensure the best outcomes for those we support. It also opens future opportunities to develop the scope of care we provide at Bluebird Care such as complex care, allowing those with additional needs and requirements within the community to still fulfil their wishes of remaining in their own homes.”


Minnie is looking forward to implementing her management and leadership skills to ensure Bluebird Care Sutton Coldfield & Birmingham East continues to deliver the highest standards of care to all customers, both current and future, delivered by our approachable and dedicated team of professional Care Experts and office staff.

Sian

Sian Robinson

Job Title: Care Supervisor

Joined: 2020

Sian joined Bluebird Care in 2020 as a Care Expert, and despite being new to care, she excelled and impressed the team and was soon promoted to ‘Lead Care Expert.’ Sian went on to complete her Level 3 in Health and Social Care and is currently working towards her Level 5 qualification, developing her management skills within the sector to continue her career with Bluebird Care. Sian is also the in-house trainer for Medication, Moving & Positioning and Basic Life Support.


Sian ensures the standard of care provided by Bluebird Care Sutton Coldfield & Birmingham East always remains high, through high-quality training and support for staff and regular quality and compliance audits.


Sian says “I have always wanted to be in a profession where I help others and make a real difference to their lives. I had previously worked in childcare settings and found the skills and experience I had built up helped me in my role at Bluebird Care. Bluebird Care is a lovely company to work for; the staff are all very friendly and the management team offer lots of support and development opportunities. I am looking forward to bettering myself and gaining more qualifications as well as being a part of the growth and success of Bluebird Care."

Krysty

Krysty O'Connor

Job Title: Care Coordinator

Joined: 2022

Krysty started her career in the care sector in 2007 and fell in love with the job from the very first client she visited. She joined Bluebird Care in 2022 where her experience, skill set and passion for providing the very best care were quickly recognised and she was promoted to ‘Lead Care Expert’ within the first year. Krysty went on to complete her Level 3 in Health and Social Care and Adult Lead Care Worker in 2023 and soon after was promoted to the Care Coordinator position. In this role, Krysty ensures that the call times are met and that continuity of care.


Krysty says “I love all aspects of my role. I believe everyone deserves the very best care possible and that we should all be the ones to provide that. I have the utmost respect for my team and what we collectively achieve on a daily basis. The Care Experts are all very kind, caring and compassionate, whilst being adaptable to change in every situation.


I have managed to build up a very good rapport with my team on both a professional and personal level; they know we are only a call away. Our customers and their families also know we are always there for them, whether that be via a phone call or popping in to see us for a cup of tea and a chat in the office.”

Frequently Asked Questions about Bluebird Care Sutton Coldfield & Birmingham East

What Type of Services does Bluebird Care Sutton Coldfield & Birmingham East offer?

Bluebird Care Sutton Coldfield & Birmingham East offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sutton Coldfield & Birmingham East to verify any information. View our terms and conditions. Bluebird Care Sutton Coldfield & Birmingham East has an Enhanced Service - more info.