Bluebird Care Sutton Coldfield & Birmingham East

Unit E8, Castle Vale Enterterprise Park, Park Lane, Castle Vale, Birmingham B35 6LJ
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9.6 44 Reviews
  • Bluebird Care Sutton Coldfield & Birmingham East, Birmingham
Bluebird Care (Sutton Coldfield & Birmingham East) is committed to providing the highest quality home care so that its customers can remain in their own homes.

Bluebird Care first opened its doors in 2004 as a small family business dedicated to providing high-quality home care services. It has now grown to become one of the leading care at home providers, delivering around 20,000 visits each day across the country.

Its commitment to delivering the services you want, how you want them, in the comfort of your own home.

Bluebird Care aims to provide you with the same standard of care that staff would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

Staff work alongside families and individuals to tailor services to help customers stay in control of their own care for as long as they are able to. Delivering the very best home care is a passion, and staff strive to achieve this every day.

Bluebird Care believes that care matters and they are committed to providing the highest quality home care so that their customers can remain in their own homes. They specialise in working with customers and their families who require care in their own homes. They offer a unique service of personalised care visits from check-in visits to full live-in support.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £32.75 – £49
  • Weekly Live-in Care Fees: £875 – £1680

Kindly contact our office for information on service pricing as these all differentiate in duration and dependency . Our team will be delighted to assist you.

These prices are only a guideline, please contact Bluebird Care Sutton Coldfield & Birmingham East to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Ranjot Khatra (Nominated Individual)

Bluebird Care Sutton Coldfield & Birmingham East Reviews (44)

Total of 44, showing 21-40
9.6

Bluebird Care Sutton Coldfield & Birmingham East has a Review Score of 9.6 (9.583) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Sutton Coldfield & Birmingham East has 44 reviews.

Overall Experience

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Date Published

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Review from R P (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Outstanding.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the Review .... Much appreciated ..........

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Review from A L (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the Review .... Much appreciated.

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Review from M W (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am provided with excellent care.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the Review. We will keep up the high standard of care we provide .....

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Review from D V (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, no issues. The staff are good and on time.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for the Review .... Much appreciated.

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Review from P Q (Daughter of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our night care has been such a positive effect on all of us. She has a very calming approach to everything and is an amazing listener, making time for us all. My father felt very at ease with our carer almost immediately.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks, Patricia, for your kind words. I will share the review with the team.

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Review from Les N (Son of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people and professional care. Even in the current covid situation, the carers show compassion.
They have worn PPE on every visit and always do a great service.
The carers are also always friendly and approachable.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thank You Les for your review ... Much appreciated .......

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Review from Simon (Son of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is of a high standard with no issues. As our needs for care have changed, Bluebird has made every effort to meet these needs, sometimes at short notice. The staff are professional as well as caring and friendly. Highly recommended.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your Kind Words. The Team works tirelessly to keep the standard and quality of care high.

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Review from F P (Daughter of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers actually care about Mum's wellbeing and though time is limited, make time to talk and check she is feeling OK. Communication between carers, carers and family, carers, head office and family are good and feedback can be in the form of notes or telephone calls and all visits are commented on using
the app. It all gives a sense that Mum is being looked after properly.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thank you for the lovely feedback.

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Review from Steph C (Sister of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no experience of other care providers. This franchise seems satisfactory/good. The review documentation needs revision, however. The need for advance notice of cancellation could be more generous to the client.

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Review from H N (Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your feedback. Much appreciated.

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Review from D M (Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased they are prompt and on time. I don't have personal care at the moment only basic assistant personnel. I'm pleased with the carer that I get. I wonder why I have to pay for full personal care. The staff that I have had so far have proved efficient and caring.

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Review from J D (Son of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service being provided in these difficult times. They visit my Dad and look after him 3 times a day. Very grateful to the management and the staff who look after my dad. Keep up the good work. Will recommend this team to all.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your lovely review. It was difficult to take over the business and improve to where we are now. These comments motivate us.

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Review from L S (Daughter of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used a previous care agency who always seemed to create extra work for me by leaving me to come and sort Mum out most weekends and having total lack of respect for Mum, itis so refreshing to have a team of caring people looking after Mum. Always in uniform, always turn up to look after her and
go the extra mile for her, even when her dementia means she can be difficult at times. As an exhausted family member, this means a lot.

Reply from Suresh Dakshinamurthy, Director at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your feedback. We will continue to do good work.

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Review from G W (Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ther service I get from Bluebird Care is very good.
I find the carers very helpful and kind.
Always ready with a helping hand and a smile.

Reply from Suresh Dakshinamurthy at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your review, Gwendalen. We always try to improve on our Care and Standards.

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Review from J S (Wife of Client) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful for the help we receive. Carer and husband get on well. Nice to hear them chatting.

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Review from I N (Daughter of Client) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent and cook a small lunch for my mother and chat to her. It breaks up her day. We are extremely pleased with the service.

Reply from Suresh Dakshinamurthy at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your feedback. We will always improve on the quality.

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Review from Y J (Daughter of Client) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took a long time to get Dad to agree. He now admits it was the right choice and is happy.

Reply from Suresh Dakshinamurthy at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your feedback. We will always improve on the quality.

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Review from D W (Client) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff who manage my needs in a considerate manner. I have mostly had the same carers, which I requested and the management team responded to. As I have my personal needs carried out by the carers, I wanted those I felt comfortable with and have built up a positive relationship with. My daughters
have dealings with the management team who always listen to what they say and have formed a professional relationship with as a family we are very happy with the service.

Reply from Suresh Dakshinamurthy at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your feedback. We will always improve on the quality.

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Review from Angela L (Granddaughter of Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service being provided for my grandmother. Staff are very chatty and have a very caring nature. I would recommend Bluebird Care to anyone. Very impressed with the staff who have been trustworthy and very friendly to us.

Reply from Suresh Dakshinamurthy at Bluebird Care Sutton Coldfield & Birmingham East

Thanks for your comments - we will pass the comments to our staff, it will encourage them.

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Review from Gillian A (Daughter of Client) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are using Bluebird Care to look after the needs of our mother - we have found them to be very professional and the staff are all very friendly and caring. They provide our mother with the assistance she needs to be able to live as independently as possible.
The family are very pleased with the level
of care provided.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Bluebird Care Sutton Coldfield & Birmingham East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Bluebird Care Sutton Coldfield & Birmingham East is calculated as follows: ( (56 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Sutton Coldfield & Birmingham East is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (3)

Maninderbir

Maninderbir Khatra

Job Title: Registered Care Manager & Registered Nurse

Joined: 2024

Minnie joined the team recently as the Care Manager, bringing with her a wealth of knowledge from both the Social Care and Nursing sectors. Having started in domiciliary care 17 years ago, Minnie’s determination and passion led to her continuing her studies and obtaining a Master’s Degree in Adult Nursing. This career journey has included working in A&E and in Community Nursing as a Senior Registered Nurse, therefore bringing a trove of knowledge, skills and experience to Bluebird Care.


Minnie says “I always aim high and ensure that the quality of care and service being provided by me and those around me is first class. Furthermore, I use my initiative to ensure the smooth running of the care service which is fundamental to the overall functioning of the organisation.
I have worked in partnership with various community services such as District Nurses, GPs, Occupational Therapists, Physiotherapists, Continence teams and Speech and Language Therapy teams. This experience will help both our team and Customers at Bluebird Care (Sutton Coldfield & Birmingham East), as working in collaboration with our local Health Care professionals will ensure the best outcomes for those we support. It also opens future opportunities to develop the scope of care we provide at Bluebird Care such as complex care, allowing those with additional needs and requirements within the community to still fulfil their wishes of remaining in their own homes.”


Minnie is looking forward to implementing her management and leadership skills to ensure Bluebird Care Sutton Coldfield & Birmingham East continues to deliver the highest standards of care to all customers, both current and future, delivered by our approachable and dedicated team of professional Care Experts and office staff.

Sian

Sian Robinson

Job Title: Care Supervisor

Joined: 2020

Sian joined Bluebird Care in 2020 as a Care Expert, and despite being new to care, she excelled and impressed the team and was soon promoted to ‘Lead Care Expert.’ Sian went on to complete her Level 3 in Health and Social Care and is currently working towards her Level 5 qualification, developing her management skills within the sector to continue her career with Bluebird Care. Sian is also the in-house trainer for Medication, Moving & Positioning and Basic Life Support.


Sian ensures the standard of care provided by Bluebird Care Sutton Coldfield & Birmingham East always remains high, through high-quality training and support for staff and regular quality and compliance audits.


Sian says “I have always wanted to be in a profession where I help others and make a real difference to their lives. I had previously worked in childcare settings and found the skills and experience I had built up helped me in my role at Bluebird Care. Bluebird Care is a lovely company to work for; the staff are all very friendly and the management team offer lots of support and development opportunities. I am looking forward to bettering myself and gaining more qualifications as well as being a part of the growth and success of Bluebird Care."

Krysty

Krysty O'Connor

Job Title: Care Coordinator

Joined: 2022

Krysty started her career in the care sector in 2007 and fell in love with the job from the very first client she visited. She joined Bluebird Care in 2022 where her experience, skill set and passion for providing the very best care were quickly recognised and she was promoted to ‘Lead Care Expert’ within the first year. Krysty went on to complete her Level 3 in Health and Social Care and Adult Lead Care Worker in 2023 and soon after was promoted to the Care Coordinator position. In this role, Krysty ensures that the call times are met and that continuity of care.


Krysty says “I love all aspects of my role. I believe everyone deserves the very best care possible and that we should all be the ones to provide that. I have the utmost respect for my team and what we collectively achieve on a daily basis. The Care Experts are all very kind, caring and compassionate, whilst being adaptable to change in every situation.


I have managed to build up a very good rapport with my team on both a professional and personal level; they know we are only a call away. Our customers and their families also know we are always there for them, whether that be via a phone call or popping in to see us for a cup of tea and a chat in the office.”

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sutton Coldfield & Birmingham East to verify any information. View our terms and conditions. Bluebird Care Sutton Coldfield & Birmingham East has an Enhanced Service - more info.