Alina Homecare Walton-on-Thames

Since March 2020 I have used your service in the mornings and evenings every day. I am generally very happy with the care provided. There has been a change of personnel recently and at present am getting to know the new carers. Hopefully, they will be the same excellent standard.

I moved my Mother from another local care provider last year. I feel a huge weight has been lifted. The professionalism and quality of carers has been excellent. Where possible, there is continuity of care from the same carers which is vital and I am never worried that a session will not be filled or someone won't turn up. The management team are also extremely supportive. Caring for the elderly is one of the most difficult and demanding jobs and Alina Care has been a huge bonus to me and my mother.

The carer provided by the agency is outstanding, he has looked after both my parents since November 2019 and had done an amazing job. He was with my mother during her last hours in April 2020 and gave her so much love and caring, just as I would have done, like a son would to his mother, and now cares just as much looking after my father, who can be very awkward.

I arranged increased care visits for my mother (90) after she had had a few falls at home. An independent intelligent person who definitely wants to stay at home, my mother now has care visits throughout the day, the majority from Alina. I've met several of the carers, who are helpful and friendly and treat my mother in a friendly, engaging way which she appreciates — and needs. It is company as well as care when they are there. The head office has attended promptly to any queries or requests/suggestions about care. They are reactive and responsive. During the ongoing pandemic, for months carers were the only visitors my mother got, which made their role crucial to both her physical and mental well-being. During a recent fall an Alina carer stayed with my mother until the paramedic arrived, facilitated by the head office which swapped visits around. Proper, responsive care. Domiciliary carers need parity with care-home carers in terms of Government Covid support and testing.

I would recommend Alina Homecare Walton-on-Thames branch to anybody looking for such services.

The carers are efficient, kind and respectful. The office staff are always helpful and available. My husband looks forward to seeing them.

All the Alina carers are professional and caring. They are willing to carry out their duties with a smile. I have every confidence that my mother is being cared for in a manner that any family would be very happy with.

The Alina Homecare staff are pleasant and caring. They do their job well and are ready to help out in difficult circumstances. I would be happy to recommend them to anyone looking for carers.

We find the ladies from Alina Homecare cheerful, efficient and friendly. We don't know what we'd do without them.

Very satisfied with the lovely ladies that tend to my husband. I don't know what I would do without them.

Carers are very professional and helpful - would be happy to recommend Alina carers and service always. Always very obliging.

I really can't fault anything.