Alina Homecare Walton-on-Thames

Enterprise House, Walton Business Centre, 44-46 Terrace Road, Walton-on-Thames KT12 2SD
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9.8 24 Reviews
  • Alina Homecare Walton-on-Thames, Walton-on-Thames
Alina Homecare Walton-on-Thames is a provider of high-quality home care services in Walton-on-Thames and other local areas including Ashford, Esher, East Molesey, Feltham, Hersham, Laleham, Shepperton, Sunbury-on-Thames, West Molesey & Weybridge.

As well as home care services, the team delivers disability care and complex care, and respite services are available for those who need a break. Staff respect individuals at all times, treating clients with the dignity that they deserve.

The manager and her team have a vast amount of experience, and their commitment and enthusiasm to always give the very best care are second to none.

Communication is of vital importance to all staff, who make sure that they keep individuals and their families up to date on all major care decisions.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Monica Briac (Registered Manager)

Alina Homecare Walton-on-Thames Reviews (24)

Total of 24, showing 21-24
9.8

Alina Homecare Walton-on-Thames has a Review Score of 9.8 (9.813) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Walton-on-Thames has 24 reviews.

Overall Experience

  • 17
  • 7
  • 0
  • 0
  • 0

Date Published

24
2
2
11
13

Review from Therese J (Client) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Alina Homecare staff are pleasant and caring. They do their job well and are ready to help out in difficult circumstances. I would be happy to recommend them to anyone looking for carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geoffrey N (Client) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the ladies from Alina Homecare cheerful, efficient and friendly. We don't know what we'd do without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret N (Wife of Client) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the lovely ladies that tend to my husband. I don't know what I would do without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eileen D (Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very professional and helpful - would be happy to recommend Alina carers and service always. Always very obliging.


I really can't fault anything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Alina Homecare Walton-on-Thames is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Alina Homecare Walton-on-Thames is calculated as follows: ( (53 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 64 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Walton-on-Thames is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Monica

Monica

Job Title: Branch Manager

Joined: 2020

Monica is extremely proud of her amazing team. They make a real difference in people's lives by providing compassion, professionalism and reassurance at all times.

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